Bose sleepbuds Betriebsanleitung
27
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your sleepbuds™, try these solutions first:
Power o the sleepbuds™ (see page 14), then power them on again
(see page 13). Make sure to wait for the sleepbuds™ charging lights to slowly
blink white before closing the case or removing the sleepbuds™.
Close and open the charging case, then check the sleepbuds™ and charging case
status (see page 22).
Charge the charging case (see page 20) and sleepbuds™ (see page 18).
Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away
from any interference or obstructions.
Make sure that your device supports Bluetooth Low Energy (also called
Bluetooth Smart). All devices that are compatible with iOS 10 and newer and
most devices that are compatible with Android 5.0 and newer support
Bluetooth Low Energy.
Check the Bose®Sleep app to make sure that your sleepbuds™ software is
up to date.
Make sure that you are using the Bose Sleep app, not a dierent app, to control
your sleepbuds™ (see page 24).
Try connecting another device (see page 24).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: global.Bose.com/Support/Sleepbuds
SYMPTOM SOLUTION
Sleepbuds™ don’t
connect with
mobile device
On your device:
Disable and then enable the Bluetooth feature.
Disconnect your device from the sleepbuds™ (see page 24).
Connect again (see page 24).
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 22). Charge the sleepbuds™.
Restart your device. Connect again (see page 24).
Connect a dierent device (see page 24).
Visit: global.Bose.com/Support/Sleepbuds to see how-to videos.
Reset the charging case (see page 25).
TROUBLESHOOTING
28
|
ENG
SYMPTOM SOLUTION
Sleepbuds™ don’t
charge
Make sure the sleepbuds™ are properly placed in the charging case
(see page 18).
Check the charging case battery lights to make sure that the case
battery isn’t depleted (see page 23).
Make sure that the charging contacts for each sleepbud™ are visible
through the back of each StayHear®+ Sleep tip (see page 17).
Make sure there is no debris or wax buildup covering the charging
contacts on the sleepbuds™ or the charging pins in the case.
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 25).
Charging case
doesn’t charge
Secure both ends of the USB cable.
Connect the USB cable to a dierent USB power supply.
Use a dierent USB cable.
Connect to a dierent (AC) mains power source.
Check the charging case battery lights to make sure that there isn’t a
charging error (see page 23).
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 25).
Sleepbuds™ are
uncomfortable
Make sure that both sleepbuds™ fit securely in your ears
(see page 15).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 16). You may need a dierent size for
each ear.
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose®logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 17).
No sound
In the Bose Sleep app, increase the volume of the current masking
sound.
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 22). Fully charge the sleepbuds™.
Connect a dierent device (see page 24).
TROUBLESHOOTING
29
|
ENG
SYMPTOM SOLUTION
Poor sound quality
Make sure that both sleepbuds™ fit securely in your ears
(see page 15).
Make sure that you’re using the right size StayHear®+ Sleep tip for
each sleepbud™ (see page 16). You may need a dierent size for
each ear.
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose®logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 17).
Clear any debris or wax buildup from the StayHear+ Sleep tips and
sleepbuds™ nozzles.
Sleepbuds™ falling
out of ears
Make sure that both sleepbuds™ fit securely in your ears
(see page 15).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 16). You may need a dierent size for
each ear.
StayHear+ Sleep
tips falling o
Securely attach the tips to the sleepbuds™ (see page 17).
Clean the tips (see page 26).
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