BT Business Hub 3 Bedienungsanleitung

BT Business Total Broadband

Getting started and troubleshooting

For online help, go to

www.bt.com/business/help/broadband

Contents 1

Contents

To install your BT Business Hub 3, please see the Getting Started section of

this guide.

Getting up to speed 2

Get some help 4

Getting started 6

Connect other computers and devices 10

About your Hub 16

Connection troubleshooting 20

Useful information 30

The small print 32

Index 34

2Getting up to speed

Getting up to speed

For the ﬁrst ten days or so, your broadband might slow down or even stop now and

again. That’s normal. It takes that long for your broadband to reach its top speed.

You can help it along by leaving your Hub on all the time, and using your broadband

as much as you can for the ﬁrst ten days.

After ten days, you can check your broadband speed at www.speedtester.bt.com

When you use the broadband speed tester:

• plug your computer directly into your BT Business Hub with an Ethernet cable –

if you use wireless or connect to a Local Area Network (LAN), you won’t get an

accurate result

• leave your browser open on your computer but close any other tabs or applications

• make sure there’s no one else using your network – if there is, you won’t get an

accurate result

• leave your computer to run the test until it ﬁnishes

The speed of your broadband line isn’t the only factor that affects how quickly you can

work online. There are other things you can do to improve performance:

Getting up to speed 3

Wireless or wired

A wireless connection can be very convenient, but it isn’t the fastest way to connect.

Connecting directly to your Hub with an Ethernet cable will be faster and more reliable.

If you’re going to connect wirelessly, remember that greater distances and being in

different rooms or on different ﬂoors will reduce connection speed and reliability.

Keep your Hub away from other electrical devices or large metal objects, as these can

interfere with the signal. You might also want to consider upgrading your computer

to the latest wireless ‘n’ technology for faster wireless speeds – you can now get wireless

cards with this at www.businessdirect.bt.com or high street computer shops.

Your computer and the internet

The power of your computer can greatly affect performance – if you have an older,

less powerful processor, you may not be getting the best out of your broadband speed

and might want to consider upgrading. Having lots of windows open and lots of users

accessing the internet at the same time on the same broadband line, can also affect

performance. And remember, if lots of people are accessing a web site, the site might

not be able to send information to you as fast as you can receive it.

4Get some help

Use these pages to ﬁnd out where to get lots of help online or if you need

some help ﬁxing a connection problem. There’s also connection

troubleshooting on page 20.

Online help

There’s no need to call and maybe wait in a queue if you’re online and need some help

or advice. Simply go to www.bt.com/business/help/broadband

Other ways to get help

Run BT Broadband Desktop Help – see below

Connecting other computers and devices: go to page 10.

Connection troubleshooting: go to page 20.

Desktop help – new and better than ever

BT Broadband Desktop Help (PCs only) is included with your BT Business Total

Broadband service. It’s a tool that identiﬁes problems with your broadband, email or

wireless connection. Once it’s installed on your computer, it continually checks your

broadband connection. If there’s a problem, BT Broadband Desktop Help automatically

pops up to help ﬁx it.

BT Broadband Desktop Help will:

• analyse your computer and equipment

• help you ﬁx the problem, step by step

• automatically retest your connection

Get some help www.bt.com/business/help/broadband

Get some help 5

To open BT Broadband Desktop Help, just double-click on your desktop or download

it straight to your computer from www.bt.com/business/help/desktopdownload

Note: BT Broadband Desktop Help only works with PCs using Windows 7, Vista or

XP. Sorry, it doesn’t work with Macs. If you use a Mac, please try other help options

in this guide.

Once connected, your new fast connection means faster help, if you need it.

Just go to www.bt.com/business/help/broadband

If you still have problems connecting, see page 20.

6Getting started

Getting started

Follow these simple steps to set up your BT Business Hub 3 and get online

You can start setting up at any time, but if you’re new to BT Business Total Broadband

your line might not be activated until midnight on your activation day. We’ll show you

how to tell if your line’s active during set-up.

Ethernet cable

(yellow ends)

User guide

Hub pull-out

v1.0.0

This CD works wi th:

Microsoft® Windows® XP SPI

and above, Vist a and 7

Apple® Mac OS® 10.4 to 10.7.x

Use to set up your BT Business Hub and your computer or

add other computers, as prompted by your User Guide.

BT Business Broadband

installation CD

Check contents You’ve got two boxes:

Set-up CD

BT Business Hub 3

with power supply

Something missing? Contact us online at www.bt.com/business/help/contactus

or call the number under ‘Need help?’ in your ‘welcome’ emails and letters.

Hub box Welcome pack

ADSL ﬁlters (x2)

Broadband

cable (grey ends)

Getting started 7

2Unplug any existing

broadband equipment

If you’ve had broadband before –

from BT or elsewhere – unplug your

old modem, router or Hub and set it

aside. You can leave your ADSL ﬁlters

plugged in for the moment.

ADSL Filter

PHONE

ADSL

MODEM

3Fit ADSL ﬁlters

Fit an ADSL ﬁlter to every phone socket that you use in your place of work, unless

you have ﬁlters in place from a previous service. Use your new ones where you can.

Sockets could be used by telephones, faxes or other devices. These devices

need to use a ﬁlter to prevent interference with your broadband service.

1 2 3

If you’ve an ADSL master socket (which looks like this), plug

your broadband cable straight into the ADSL master socket’s

DSL socket.

ADSL v1.0

8Getting started

4Connect your Hub

1 Using the broadband cable (grey ends), connect your Hub to an ADSL ﬁlter.

2 Plug your Hub into a mains power socket.

5Wait for your Hub’s Broadband

light to glow blue

This will take a few minutes.

If it doesn’t glow blue, go to

page 20.

Andere Handbücher für Business Hub 3

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