BT Business Total Broadband Bedienungsanleitung

BT Business Total Broadband

User Guide





To install your BT Business Hub, follow your handy  guide.

This User Guide contains more detailed set-up and service information,

including troubleshooting.

 4

Your BT Business Hub and BT Business Total Broadband service.

 6

Setting up your broadband service and BT Business Hub.

 17

Setting up extra features once you’re online – security, email,

networking, domain names, content screening, internet access control,

email, Static IP, BT Openzone, BT Business Broadband Voice (VoIP).

29

How to get help, if you need it.

 59



For a small charge, a BT Business IT Support engineer can visit and set up

your broadband, email and security – and give you a brief introduction

to the service. Making sure you get the most out of your broadband

whilst freeing up time so you can focus on running your business.

Call us on 0800 400 400*.

* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See for details.

All calls made to BT or from BT may be recorded to help us give you a better service.

Learn about… Set-up Extra features Help

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

Your fast broadband is nearly here

Use this guide to nd out all about your BT Business Total Broadband service and

your new Business Hub, including more detailed set-up and how to get support

and advice, should you have any problems.



Please wait until your activation day (date advised in your ‘welcome’ letter or

email). Your service may not be activated until 8pm on your activation day.

 As you move

through the set-up, we’ll explain how the Hub shows if your service is active,

or whether you need to wait a little longer.



Your broadband service will give you the fastest speed your phone line can support.

Line speeds may vary depending on a number of factors, such as line quality,

distance from the exchange or usage on the network.

Your line needs time to establish its best broadband speed. To make sure you

receive the fastest, most reliable service possible on your line, we’ll remotely

test it for up to ten days after your broadband is activated. This may occasionally

interrupt your service and cause your speed to vary. This is normal, and your

speed will settle down after ten days.

: if you use an online speed checker to test your broadband speed

during these ten days, it may give you an inaccurate and misleading result.

If you have any problems, see Help on page 29.

We hope your new service boosts your business.

Best wishes,



Learn about… Set-up Extra features Help

Learn about…



Your complete broadband package includes lots of great features to

help you get the most out of the internet.

 

BT Business Total Broadband features and services 4

BT Business Hub 5

Broadband speed 5



BT Business Total Broadband includes lots of great features and services, including

email, security, web space and more.

Once your BT Business Hub is set up and you’re online, nd out about all the great

things BT Business Total Broadband has to offer at 



Desktop Help is a tool that identies problems with your broadband, email or

Wi-Fi connection, suggests quick xes or xes problems remotely.

It’s installed automatically when the CD included in your Welcome Pack is used to

set up your BT Business Total Broadband service. Once Desktop Help is installed,

you’ll see the icon on your desktop.

To help you make the most of Desktop Help, we recommend that you install it on

each computer connected to your BT Business Total Broadband service.

To nd out more about Desktop Help or to download it if it’s not already installed,

go to 

Learn about… Set-up Extra features Help

Learn about… 



Your BT Business Hub is a broadband router that can connect computers to the

internet using wired or wireless connections. Your Hub can share the broadband

service across separate computers and devices (e.g. printers) and BT services such

as BT Business Broadband Voice and BT Ofce Anywhere.



Your broadband service will give you the fastest speed your phone line can

support. Line speeds may vary depending on a number of factors, such as line

quality, distance from your exchange or usage on the network.

For accurate information about your broadband speed, see our speed checker

at 

Note: to make sure you receive the fastest, most reliable service possible on

your line, we’ll remotely test it for up to ten days after your broadband is

activated. This may occasionally interrupt your service and cause your speed to

vary. This is normal, and your speed will settle down after ten days.

If you use an online speed checker to test your broadband speed during these

ten days, it may give you an inaccurate and misleading result.

> More information on BT Business Total Broadband – go to



> Set-up – see page 6

> Extra features – see page 17

> Help – see page 29

Learn about… Set-up Extra features Help

Set-up



Getting set up with BT Business Total Broadband is easy. Simply follow

the separate  guide or use this section for more detailed

set-up information.

 

1When to start 6

2Check contents 7

3Unplug existing modem, router or Hub 8

4Fit ADSL lters 9

5Plug in Hub 10

6Check Hub lights 11

7Connect computer 11

8Connect extra computers 16

 

: you can only set up your broadband on or after your activation

date. If it isn’t your activation date yet, please wait until then before following

the steps below. Your activation date is in your ‘welcome’ letter and email.

Please wait until your activation day (date advised in your ‘welcome’ letter or email).

Your service may not be ready until 8pm on your activation day. 

 As you move through the set-up, we’ll

explain how the Hub shows if your service is active, or whether you need to wait a

little longer.

Learn about… Set-up Extra features Help

Set-up 

If you’re moving an existing broadband connection to BT, your existing connection

will stop working. When this happens, you can start setting up your Hub.

 

Open your Hub box and check you’ve everything you need to get started. You may

not need to use all the items enclosed to set up your broadband. We’ll explain what

you need as you go through this set-up.

If something you need to use is missing, call us on 0800 169 8639.

P1 P2



Broadband cable

(black with pink ends)

ADSL lters (x2)

BT Business Hub

and stand

Wireless settings

card

Ethernet cable

(yellow)

Note: you may also get a

BT Business Broadband

Voice adapter.

BTBusinessHub-XX

XXXXXXXXXX

XXXXXXXXXXXX

Power supply

Installation CD

BT B usi nes s T o tal Br oad ban d CD

v9.1.0

Follow Quick Start guide ﬁrst

Learn about… Set-up Extra features Help

Set-up

 

If this is your rst connection to the internet, go to step 4.

If you already connect to the internet using a modem, router or Hub, it 

 to avoid problems with your new broadband set-up:

 if your computer is using a built-in modem: unplug the cable running from your

computer to the phone socket

 if your computer connects to a separate modem, router or Hub: unplug any

cables running from it to your computer, phone socket and mains power

If you already have broadband and ADSL lters attached to your phone lines, you

can leave them in place and re-use them with BT Business Total Broadband.

> If you already have a BT Business Hub, see page 41

> To continue to use your existing broadband modem or router, see page 40

> For information on disposing of electrical equipment, see page 54

Learn about… Set-up Extra features Help

Set-up 

 

You need to use ADSL lters to stop your telephone calls interfering with your

broadband service. Any devices (telephones, faxes, extension bells, digital TV boxes

(e.g. Sky®) or monitored-alarm systems) that plug into your phone line need lters

tted to them.



At  phone socket that you’re using:



> For help and examples on tting lters, see page 42

> If you don’t have enough lters, see page 44

> If you have an ADSL master socket, see page 44

  

Unplug the device

from the socket

Plug an ADSL lter

into the socket

Plug the device you just

unplugged into the ADSL

lter’s phone socket

Learn about… Set-up Extra features Help

Andere Handbücher für Business Total Broadband

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere BT Schalten Handbücher

BT Mini Hub Bedienerhandbuch

BT Business Hub 3 Betriebsanleitung

BT Total Broadband 1547 Bedienungsanleitung

BT smart hub Bedienungsanleitung

BT Mini Hub Bedienungsanleitung

BT Infinity Betriebsanleitung

BT Business Hub 3 Bedienungsanleitung

BT Smart Hub 2 Bedienungsanleitung

BT LiGo Bedienungsanleitung

BT Home Hub Bedienungsanleitung

BT Infinity Bedienungsanleitung

BT Home Hub Bedienungsanleitung

BT HUB5 Bedienungsanleitung

BT smart hub Bedienungsanleitung

BT Mini Hub Bedienungsanleitung

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