Cisco Catalyst 4000 Bedienungsanleitung

Cisco Business Edition 4000 End User Guide

Feature and Session Buttons

Use feature buttons (left side) to view calls on a line or

access features such as Speed Dial. Use line buttons (right

side) to perform tasks such as resuming a held call. If you

use a locale that reads right to left, the feature and session

button locations are swapped.

Buttons illuminate to indicate status:

xGreen, steady: Active call

xGreen, flashing: Held call

xAmber, steady: Private line in use

xAmber, flashing: Incoming call

xRed, steady: Remote line in use

xRed, flashing: Remote line on hold

Softkeys available in various states

Softkey Description Available States

Answer Answer incoming call. Ringing

Conf Join a conference call. Connected

Decline Transfer the call to

voicemail.

Hold,

Connected

Details View additional

information of the call.

Ringing,

Connected, Hold

DND Put your phone on do not

disturb mode.

Idle, Ringing

End Call End an existing call. Connected

Fwd All Set up or cancel call

forwarding.

Idle

HLog Log out or log in to hunt

group.

Ringing,

Connected

Hold Put a call on hold. Connected

Mobility Enable or disable pushing

calls to Single Number

Reach (SNR) number.

Idle, Connected

New

Call

Make a new call. Hold, Idle,

Remote-in-use

Pickup Answer a call that is

ringing on another phone

in your group.

Idle

Recents View the list of calls

received, missed, or

placed from the phone.

Idle, Connected,

Hold

Redial Redial the most recently

dialed number.

Idle, Hold

Connected,

Resume Resume a held call. Hold

Transfer Transfer the current call to

another phone.

Connected

Tasks on Phone and Selfcare Portal

xFor information on tasks performed on the phone, see

“Tasks on Phone Device” on page 2

xFor information on tasks performed on the Selfcare

Portal, see “Tasks on Selfcare Portal” on page 5

Information Required from your Network

Administrator:

xLead digit to dial an outside line ________

xLead digit for Intercom Calls ________

xLead digit for transferring a call to voicemail of

another extension ________

for Cisco IP Phone 7800 Series

Your Phone

1Incoming call or voicemail indicator

2Feature and line buttons

3Softkeys

4Navigation

5Hold, Transfer, and Conference

6Speakerphone, Headset, and Mute

7Voicemail, Applications, and Directory

8Volume

Cisco Business Edition 4000 End User Guide

Tasks on Phone Device

Place a Call

Enter a number and pick up the handset.

Answer a Call

Press the flashing amber line button.

Put a Call on Hold

1. Press Hold .

2. To resume a held call, press Hold again.

Make a Call with a Headset

1. Plug in a headset.

2. Enter a number using the keypad.

3. Press Headset .

Mute Your Audio

1. Press Mute .

2. Press Mute again to turn mute off.

Adjust the Ringtone Volume

Press Volume up or down to adjust the

ringer volume when the phone is not in use.

Change the Ringtone

1. Press Applications .

2. Select Settings > Ringtone.

3. Select a line.

4. Scroll through the list of ringtones and press Play to

hear a sample.

5. Press Set and Apply to save a selection.

View Your Recent Calls

1. Press Applications .

2. Select Recents.

3. Press the up and down keys in the Navigation cluster to

view the call entries.

Listen to Your Voice Messages

Press Messages and follow the voice prompts. To

check messages for a specific line, press the line button

first.

Transfer a Call to Another Person

1. From a connected call that is not on hold, press

Transfer .

2. Enter the other person’s extension.

3. Press Transfer again (before or after the person

answers).

Listen to Messages in a General Delivery

Mailbox

1. Press Messages and enter the phone

password when prompted.

2. Press 9to access General Develivary Mailbox (GDM).

All the GDMs available for your extension are listed.

3. Press the digit corresponding to the GDM you want to

access.

4. Press 1to listen to the new messages. The new

messages are played.

5. Press 1to repeat, 2to save or 3to delete the

message. If you save the message, other members

logging in to the GDM can listen to message. If you

choose to delete, the message is deleted from the

GDM and other members cannot listen to the message.

Configure a Speed Dial Button

Before you configure speed dial, ensure that you have at

least one free line button.

1. Press Applications .

2. Select My Phone Apps > Speed Dial Buttons.

3. Press Add.

4. Enter the label and number.

The label entered here is displayed on the line key

where speed dial is configured.

5. Press Submit.

6. Press Exit until you reach My Phone Apps screen.

7. Select Reset.

Cisco Business Edition 4000 End User Guide

Tasks on Phone Device (Continued)

Add Another Person to a Call

1. From a connected call that is not on hold, press

Conference .

2. Press Active calls to select a held call and press

Conference again to join the calls.

Forward All Calls

1. Select a line and press Forward all.

2. Dial the number that you want to forward to, or press

Voicemail.

3. To receive calls again, press Forward off.

Update Single Number Reach

You can edit the Single Number Reach (SNR) number from

the phone only if SNR is configured on the Selfcare Portal.

For detailed steps on configuring SNR, refer “Configure

Single Number Reach” on page 5.

1. Press Applications .

2. Scroll through the options to My Phone Apps and

press Select.

3. Scroll through the options to Single Number Reach

and press Select.

4. Enter the lead digit to dial an outside line followed by

the phone number.

Contact your network administrator to know the lead

digit configured to dial an outside line.

Example: If 9 is the digit to dial an outside line, 1 is the

country code, 555 is the area code, and 9999999 is

the subscriber number, you must enter 915559999999.

5. Press Submit.

Park a Call

1. From a connected call, press Transfer .

2. Dial *and the extension where you want to park the

call.

Example: If you want to park the call on extension

4501, dial *4501.

3. Press Transfer again.

Retrieve a Parked Call

1. From any phone, dial *0* and the parked extension.

Example: Dial *0*4501 to retrieve the call parked on

extension 4501.

2. Pick up the handset.

Page All

1. Dial 70999.

2. Speak out the paging message.

The message is played in speaker mode on all the

phones.

Transfer a Call to Voicemail of another

Extension

From a connected call, dial the lead digit and the extension

to which you want to transfer the call as a voicemail.

The call is transferred directly to the voicemail of the dialed

extension without ringing on the phone.

Contact your network administrator to know the lead digit

configured for transferring a call to voicemail of another

extension.

Configure a Personal Speed Dial Directory

Entry

Personal Speed Dial entries can be accessed via the

Directory button under Personal Speed Dials.

1. Press Applications .

2. Select My Phone Apps > Personal Speed Dial.

3. Press Add.

4. Enter the label and number.

5. Press Submit.

6. Press Exit until you reach My Phone Apps screen.

7. Select Reset.

Cisco Business Edition 4000 End User Guide

Tasks on Phone Device (Continued)

Place an Intercom call

1. Dial the lead digit and the extension you want to

intercom with.

Contact your network administrator to know the lead

digit configured for intercom calls in your network.

2. Speak out the message.

The message is played in speaker mode on the dialed

extension.

3. To answer an intercom call, press the line key.

A dedicated two-way audio call is established

Answer a Pickup Group Call

Same Pickup Group

An incoming call can be answered on any of the

extensions belonging to the same pickup group in the

following ways:

xPress Pickup Softkey

xPress GPickup softkey followed by *

Different Pickup Group

An incoming call can be answered by any extension

belonging to different pickup groups by pressing GPickup

softkey followed by the pickup group number.

Member

1. Press More (...).

2. Press HLog softkey. The phone logs in to all the Hunt

Groups in which you are a permamnet member.

3. Press HLog again to log out of all Hunt Groups.

NOTE: You cannot log in or log out of individual Hunt

Groups.

Member

1. Press Applications .

2. Select My Phone Apps > Voice Hunt Groups.

3. Scroll through the list of Hunt Groups and select the

required Hunt Group.

4. Press Join.

5. Press Unjoin to log out of the Hunt Group.

Swap an Active Call from Desk Phone to

Mobile Phone

NOTE: To swap a call from desk phone to mobile phone

and conversely, you must have SNR configured on your

extension.

From a call connected on the desk phone, press More (...)

and then press Mobility softkey. The call gets moved to

the mobile phone.

Press Mobility softkey on the desk phone again to swap

the call from mobile phone to desk phone.

Cisco Business Edition 4000 End User Guide

Tasks on Selfcare Portal

After you receive an email from the Cisco Business Edition

4000 Administrator:

1. Click the Register link displayed in the email.

2. Enter your password.

Your Password must contain:

xAt least 8 characters

xAt most 256 characters

xAt least 1 lower case alphabetic character (a,b,c...)

xAt lease 1 upper case alphabetic character

(A,B,C...)

xAt least 1 number (1,2,3...)

xAt least 1 special character (-!@#$%^&*()-_=+[]

{}|;:,.<>/?)

3. Enter the captcha security code as displayed on the

screen.

4. Click Continue.

My Settings page of Selfcare Portal is displayed.

1. Enter the URL https://myphone.cisco.com.

2. Enter your Email-ID and Password.

3. Click Sign in.

My Settings page of Selfcare Portal is displayed.

Change Password

1. Choose My Settings > Change Password.

2. Enter the Current Password and the New Password.

3. Click Save.

Forgot Password

1. Click Forgot Password? on Sign in page.

2. Enter your registered Email address and Captcha

security code.

3. Click SEND LINK.

An email containing the link to reset the password is

sent to your inbox.

Change Display Name

1. Choose My Settings > Change Display Name

2. Enter your desired name in New Display Name field.

3. Click Save.

Reset Voicemail PIN

1. Choose My Extensions > Voicemail.

2. Enter a new four digit number in Reset PIN field.

3. Click Save.

Configure Single Number Reach

1. Choose My Extensions > Single Number Reach.

2. Enter the lead digit to dial an outside line followed by

the phone number.

Contact your network administrator to know the lead

digit configured to dial an outside line.

Example: If 9 is the digit to dial an outside line, 1 is the

country code, 555 is the area code, and 9999999 is

the subscriber number, you must enter 915559999999.

3. Click Save.

4. Delete the phone number to turn off Single Number

Reach.

Divert Calls

1. Choose My Extensions.

2. Turn on Call Forwarding.

3. Select Voice Mail or Other from Forward Calls to

drop-down.

4. Enter the Phone Number if you select Other.

5. Click Save.

6. Turn off Call Forwarding to disable.

Forward Voicemail as Attachments to

1. Choose My Extensions > Voicemail.

2. Enter your Email address in Forward to email field and

Click Save

Cisco Business Edition 4000 End User Guide

Cisco and the Cisco logo are trademarks or registered trademarks of

Cisco and/or its affiliates in the U.S. and other countries. To view a list

of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.

Third-party trademarks mentioned are the property of their respective

owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1721R)

Tasks on Selfcare Portal

(Continued)

Change Device Name

1. Choose My Phones > Device Name.

2. Edit the text as required and Click Save.

View Assigned Extension(s)

Choose My Phones > Assigned to Extension(s). View

assigned extensions for your phone device.

Assign Actions to Phone Buttons

1. Choose My Phones > Phone Key Layout.

The Buttons that you see here depends on your phone

model.

2. Select Speed Dial or BLF Speed Dial for a button other

than the extension.

3. Enter a valid phone number.

4. Enter the description.

The description entered here is displayed on the phone

display.

5. Click Save.

Refer Documentation

Click on your name displayed on the top right corner and

click Documentation.

Change the Selfcare Portal Language

1. Click on your name displayed on the top right corner.

2. Click the language name displayed.

3. Select the desired language.

The Selfcare portal gets localized based on the

selection.

Logout of Selfcare Portal

Click on your name displayed on the top right corner and

click Logout.

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