Cochlear Nucleus CP810 Bedienungsanleitung

Nucleus®CP810 Sound Processor and

Nucleus®CR110 Remote Assistant

Troubleshooting Guide

This troubleshooting guide is not a complete user guide for the

Cochlear

™ Nucleus®CP810 Sound Processor or the Cochlear

™ Nucleus®

CR110 Remote Assistant.

Always read the entire user guides and the Important Information

booklet for important safety and maintenance information that may

not be included here.

Note

Important information or advice. Can save

inconvenience.

Tip

Time saving hint or saves inconvenience.

Caution (no harm)

Special care to be taken to ensure safety and

effectiveness.

Could cause damage to equipment.

Warning (harmful)

Potential safety hazards and serious adverse

reactions.

Could cause harm to person.

Symbols

Contents

Introduction.......................................................................................................5

Perform a maintenance check .................................................................5

Inspect the components ...........................................................................6

Conﬁrm that your processor is receiving sound...................................8

How to check for sound using the Monitor Earphones ......................9

Use your remote assistant to troubleshoot your processor....................11

Respond to visual alerts ...........................................................................11

Check your remote assistant status indicator.....................................20

Step through the troubleshooting guide on the remote assistant . 21

Troubleshoot your processor........................................................................23

You have accidentally changed processor settings............................23

You are not sure what your processor ﬂashes mean.........................24

Your processor will not turn on .............................................................24

You do not hear sound ............................................................................25

Sound is intermittent or volume goes up and down.........................26

Sound is too loud or uncomfortable ....................................................26

Sound is too quiet or mufﬂed................................................................27

When using the LiteWear, your processor does not work................28

Your processor does not automatically detect an

audio accessory.........................................................................................28

You do not hear sound from an audio accessory...............................29

You hear interference such as buzzing or distorted speech............ 30

Troubleshoot your remote assistant........................................................... 31

Your remote assistant displays an alert ............................................... 31

You have accidentally changed processor settings............................32

You have accidentally changed remote assistant settings ...............32

Your remote assistant screen is blank ..................................................32

Your remote assistant will not turn on.................................................33

Your remote assistant will not turn off ................................................33

You are pressing a key and nothing happens ......................................34

You see numbers instead of names on the Home screen................34

The "Found new hardware" wizard appears ........................................35

Your remote assistant will not charge..................................................35

You cannot see your remote assistant screen clearly .......................36

Your remote assistant battery emptied very quickly.........................36

Your remote assistant is damaged ........................................................36

Troubleshoot the CP800 Series Battery Charger.....................................37

The indicator light shows a fully charged battery is still charging. . 37

Your problem is not listed here....................................................................39

Index.................................................................................................................. 41

Introduction

From time to time, you may need to troubleshoot your Cochlear

™

Nucleus®CP810 Sound Processor or your Cochlear

™ Nucleus® CR110

Remote Assistant.

This guide explains how to:

• Perform a maintenance check.

Use your remote assistant to troubleshoot your processor.•

Troubleshoot your processor or remote assistant step-by-step.•

Keep the following guides close at hand:

CP810 Sound Processor User Guide•

CR110 Remote Assistant User Guide•

Perform a maintenance check

Performing a maintenance check before troubleshooting can make it

quicker and easier for you to ﬁnd the cause of your problem.

To perform a maintenance check:

1. Inspect the components.

See Inspect the components in this guide.

2. Conﬁrm that your processor is receiving sound.

See Conﬁrm that your processor is receiving sound in this guide.

3. Check for alerts or errors:

If you have a remote assistant, turn it on and check the screen for

visual alerts. Also check your processor battery status.

If you do not have a remote assistant, check your processor

indicator light for alerts or errors.

Inspect the components

CP810 Sound Processor, coil and coil cableFigure 1:

Inspecting your processor, coil and coil cable can help you identify dirty

or damaged parts which may be causing or contributing to the problem.

Remove the processor, coil and coil cable from your head before doing

the inspection. Disconnect any accessory.

Step Actions

Step 1: Check the coil cable, and coil cable socket:

Disconnect the coil cable from the processing unit.

Conﬁrm that the coil cable socket on the processing unit is free of

dirt and dust. Blow away any dirt or dust.

Reconnect the coil cable to the processing unit. Make sure the

coil cable is fully inserted into the coil cable socket.

Check that the coil cable has no cracks or bumps. If the coil cable

is damaged, replace the coil cable.

6 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010

Introduction

Step Actions

Step 2: Check the coil:

Disconnect the coil cable from the coil.

Conﬁrm that the socket on the coil shows no signs of damage.

Reconnect the coil cable to the coil. Make sure the coil cable is

fully inserted into the socket on the coil.

If the socket on the coil is damaged, replace the coil.

Step 3: Check the battery contacts:

Disconnect the battery module from the processing unit.

Conﬁrm that the contacts on both the battery module and the

processing unit are free of dirt and dust. Blow away any dirt or

dust.

Reconnect the battery module to the processing unit.

Make sure the processing unit and battery module are correctly

aligned. Even a slight misalignment can prevent your processor

from turning on.

Step 4: Check the microphone protectors:

Conﬁrm that the microphone protectors are in place.

Replace the microphone protectors if you notice degradation in

the sound quality, or if the protectors look dirty.

Step 5: Check the accessory socket and cable:

Conﬁrm that the accessory socket is free of dirt and dust. Blow

away any dirt or dust.

Check that the accessory cable has no cracks or bumps. If the

accessory cable is damaged, replace the cable.

If any part of your processor, coil or coil cable is physically damaged,

contact your clinician.

The CP810 Sound Processor and all accessories are not user serviceable.

Only a person authorised by Cochlear Limited should repair your

processing unit.

Introduction

Conﬁrm that your processor is receiving sound

Step Actions

Step 1: Check that the coil cable is fully inserted into the coil and into the

coil cable socket on the processing unit.

Make sure your processor, coil and coil cable are on your head.

Check that the coil is properly positioned over the implant.

Turn on your processor.

Step 2: On your processor, switch to microphone input:

Make sure the telecoil is off.•

Disconnect any accessory.•

Step 3: If a hearing person is available, ask them to check for sound using

the Monitor Earphones.

See How to check for sound using the Monitor Earphones in this

guide.

If a hearing person is not available, make sure you are in an

environment that has sound which is loud enough for you to hear.

Step 4: If you have a remote assistant:

Check the audio meter on the battery status screen. When the

processor is receiving sound, the number of bars on the audio

meter changes (goes up and down) according to the sound levels.

You can also set your indicator light preferences to "Sound on".

When the processor is receiving sound, the processor indicator

light displays rapid green ﬂashes.

8 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010

Introduction

How to check for sound using the Monitor

Earphones

Processor connector (1) and accessory connector (2)Figure 2:

on Monitor Earphones

A hearing person can use the Monitor Earphones to detect a signal from

the microphones, the telecoil or an accessory.

The Monitor Earphones do not assess signal quality or represent the

processed sound a recipient hears.

Step Actions

Step 1: To test that your processor is receiving sound:

Make sure your processor is on.•

Make sure you are in an environment that has sound•

which is loud enough to hear.

Lift the accessory socket cover of your processor and•

plug the monitor earphones into the accessory socket.

Listen to sounds.•

Step 2: To test an accessory:

Ensure that you can hear sound through the monitor•

earphones.

Plug the accessory into the accessory connector on•

the monitor earphones.

Listen to sounds.•

Introduction

Use your remote assistant to troubleshoot your processorFigure 3:

Does processor

turn on?

Does processor

turn on?

10 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010

Andere Handbücher für Nucleus CP810

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere Cochlear Hörgerät Handbücher

Cochlear

Cochlear Baha BP100 Bedienungsanleitung

Cochlear

Cochlear Baha 5 Sound Processor Bedienungsanleitung

Cochlear

Cochlear Nucleus 7 Bedienungsanleitung

Cochlear

Cochlear ESPrit ear level Bedienungsanleitung

Cochlear

Cochlear Baha Attract System Bedienungsanleitung

Cochlear

Cochlear Baha remote control 2 Bedienungsanleitung

Cochlear

Cochlear Baha 5 SuperPower Bedienungsanleitung

Cochlear

Cochlear N22 Betriebsanleitung

Cochlear

Cochlear Baha Attract System Bedienungsanleitung

Cochlear

Cochlear Baha 5 SuperPower Bedienungsanleitung

Cochlear

Cochlear Kanso Bedienungsanleitung

Cochlear

Cochlear Nucleus Aqua+ Bedienungsanleitung

Cochlear

Cochlear Nucleus 5 Bedienungsanleitung

Cochlear

Cochlear Osia 2 Aqua+ Bedienungsanleitung

Cochlear

Cochlear Baha Series Bedienungsanleitung

Cochlear

Cochlear Baha Bedienungsanleitung

Cochlear

Cochlear Baha Attract System Bedienungsanleitung

Cochlear

Cochlear baha bp110 power Bedienungsanleitung

Cochlear

Cochlear Nucleus 8 Bedienungsanleitung

Cochlear

Cochlear True Wireless Mini Microphone 2 Bedienungsanleitung

Cochlear

Cochlear Nucleus 6 Bedienungsanleitung

Cochlear

Cochlear Baha Intenso Bedienungsanleitung

Cochlear

Cochlear Baha Bedienungsanleitung

Cochlear

Cochlear Baha Attract System Bedienungsanleitung

Beliebte Hörgerät Handbücher anderer Marken

Sonic

Sonic Bliss miniBTE Bedienungsanleitung

Lexie

Lexie B1 Stücklistenhandbuch

Widex

Widex FM+DEX Bedienungsanleitung

Siemens

Siemens Triano Bedienungsanleitung

Camplicomms

Camplicomms HC-200 Bedienungsanleitung

Widex

Widex SUPER 220 S2-VSD Bedienungsanleitung

Phonak

Phonak Q90 Bedienungsanleitung

Williams Sound

Williams Sound SoundPlus WIR 237 Leitfaden

Oticon Medical

Oticon Medical Ponto SoundConnector Bedienungsanleitung

Siemens

Siemens Life micon Bedienungsanleitung

Starkey

Starkey Destiny Bedienungsanleitung

Audicus

Audicus The Icon Bedienungsanleitung

Advanced Bionics

Advanced Bionics Slim HP Standard Bedienungsanleitung

Widex

Widex DREAM440 THE DREAM SERIES Bedienungsanleitung

Phonak

Phonak myPilot Bedienungsanleitung

NIKEN

NIKEN NK-401 Bedienungsanleitung

ON Semiconductor

ON Semiconductor Ezairo 7111 Pre Suite Bedienungsanleitung

Sonetik

Sonetik GOHEAR Bedienungsanleitung