Comdial DXP Digital Communications System Bedienungsanleitung

Welcome to VVP

Comdial Small Office & VVP

Serial Integration For

DXP, DXP Plus, and FX Series

Featuring Visual Voice Mail

User’s Guide

This user’s guide applies to the following system and

telephone models:

System Model:

•DXP systems with software 11B and later

•DXP Plus systems with software 11B and later

•FX Series telephone systems with software

revision 12A and later

Telephone Models:

•Impact LCD

•DigiTech LCD

•Impression LCD

Voice Mail Models:

•Small Office & VVP 8.2

Contact your Comdial dealer for updates of this as

well as other Comdial publications.

CERTIFIED

ISO 9001

Accredited by the Dutch Council

for Accreditation for certification

and registration activities.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

ANSI-RAB

Comdial strives to design the features in our communications systems to

be fully interactive with one another. However, this is not always possible,

as the combinations of accessories and features are too varied and extensive

to insure total feature compatibility. Accordingly, some features identified

in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or

associated in any way with problems which may be encountered by

incompatible features. Notwithstanding anything contained in this

publication to the contrary, Comdial makes no representation herein as to

the compatibility of features.



2/12/97

Table Of Contents

Introducing The Versatile Voice Processing

System Featuring Visual Voice Mail. . . . . 1

WhatIsVoiceProcessing?.............. 1

HowDoIUseVoiceMail?............. 1

UsingVoiceMailEtiquette............. 1

About Your Telephone. . . . . . . . . . . . . . . . . 1

Using The Visual Voice Mail (VVM)

Feature............................ 2

GettingStarted ............................. 3

UsingTheTutorial.................... 4

EnteringYourVoiceMailbox................. 5

Using Your Keypad To Enter Your Voice

Mailbox........................... 6

ListeningToYourMessages .................. 7

UsingYourKeypadToListenToYour

Messages ........................... 8

SendingMessages........................... 9

Using Your Keypad To Send Messages. . . . 10

ChangingYourOptions...................... 11

RecordingYourName....................... 12

Recording Your Greeting . . . . . . . . . . . . . . . 13

ChangingYourPassword............... 15

UsingCallTransfer.................... 16

UsingMessageNotification............. 17

Reviewing Messages For Future Delivery. . 18

UnderstandingOtherFeatures................ 19

Calling Your Mailbox From Another

Location........................... 19

SettingUpDistributionLists............ 20

Using The Call Screening Feature . . . . . . . . 20

UsingYourDirectory.................. 20

Understanding Your Mailbox Schedules . . . 20

UsingTheMessageWaitingLight........ 20

UsingTheRecordFeature.............. 21

ListeningToIncomingMessages......... 22

PersonalDirectory........................... 24

ImportantNumbers ......................... 25

MultipleGreetingsRecord.................... 25

This page remains blank intentionally.

Introducing The Versatile Voice Processing

System Featuring Visual Voice Mail

Congratulations and thank you for using a Comdial voice mail system. This is

a powerful system that can greet your callers and record your messages. Using

the visual display and interactive buttons on your telephone along with the

voice prompts, you’ll find the Small Office / Versatile Voice Processing (VVP)

system with Visual Voice Mail (VVM) feature quick and easy to use.

What Is Voice Processing?

Voice processing increases your productivity and efficiency when using your

telephone system. Voice processing allows you to direct calls to your parties

without delays caused by the operator handling other calls. You can retrieve

and record messages in avoice mailbox24 hours perday, seven days perweek.

Messages you record in your own voice are accurate, detailed, and more

personal than a third party message.

How Do I Use Voice Mail?

You are assigned a voice mailbox. Your voice mailbox is similar to the

extension number for your telephone. To access your voice mailbox, you must

first dial up the voice mail system and enter your password if you wish to have

one. This is called logging on to your mailbox. Voice mail greets your callers

and records their messages.

Using Voice Mail Etiquette

It is important that you exercise good voice mail etiquette at all times. Voice

mail is intended to enhance productivity. When someone leaves a message in

yourvoicemailbox,itis yourresponsibility to replypromptly andcourteously.

If voice mail is abused, the result can be frustrated callers and unhappy users.

To avoid any possible frustration, please be patient and courteous to all callers

until they become used to your new voice mail system.

About Your Telephone

To get the maximum benefit from VVP, you will need a Comdial proprietary

phone with a two-line, 32-character liquid crystal display (LCD) and three

interactive buttons. When using an industry standard touch tone phone, or

calling in from another telephone system, you can still use VVP by listening

to the voice prompts and entering your selections from the telephone keypad.

The keypad selections are also included in this guide.

GCA70–347 Small Office & VVP User's Guide

Small Office & VVP User's Guide – 1

Using The Visual Voice Mail (VVM) Feature

You will quickly learn that as every voice menu or prompt plays, you will see

a different message on your telephone display. Most of these messages offer

you a choice of three different options. You select the option you want by

simply pressing the interactive button adjacent to the desired item on your

display. For example, suppose you are playing a message you received from

another party. Your display will be as follows:

Press left button to hear

your message again

Part of the way through the message you were distracted by some noise in the

office and you want to hear the message again. In this example, you need only

to press the interactive button under Rplay (for replay) on your display and

the message will start playing again from the beginning. After hearing your

message, you can then save it or delete it by pressing Save or Del as

appropriate.

In the above example, you could achieve the same results by pressing 1to

replay the message, 3to save it and 4to delete the message. You will always

know which keypad button to press from the VVP voice prompts.

Because many of the menus have more than three options, only the most

popular options are displayed. You can select menu options that are not

presentedon yourdisplay bypressing theapplicablebuttonson yourtelephone

keypad. You will soon learn which ones they are from looking through this

manual and listening to the various voice menus. For example, when listening

to a message asin the above example, you can press“8”torewindthemessage

five seconds, press “9” to fast forward the message five seconds, or press “0”

to pause the playback for approximately 30 seconds.

Rplay Save Del

Playing message

Small Office & VVP User's Guide GCA70–347

2 – Small Office & VVP User's Guide

Getting Started

The password you will use to log-on to your mailbox the first time will be the

same as your mailbox number which is your extension number. You can

record this number in the space provided at the end of this guide.

As soon as possible, you should personalize your mailbox by recording your

name, greeting, and a new password.

The first time you call voice mail and enter your password, you will hear a

welcome greeting followed by the tutorial. The tutorial prompts you to enter

your name, greeting, and a new password, if you choose to use a password.

You can delete or change any of these items as often as you like. After you

become familiar with the operation of your voice mail system, you may want

to turn the tutorial off. See Using The Tutorial in this guide.

NOTE: We strongly recommend that you use a password and that you

choose one known only by you to keep your messages private.

To personalize your mailbox,

1. Press VMAIL to call voice mail.

2. Enter your password when prompted.

3. Follow the system’s voice prompts for

entering your name, greeting, and new

password.

Write your greeting here (see examples on page 13):

Thu 25 8:25

Vmail OPTION

Press this interactive

button to call voice mail.

GCA70–347 Small Office & VVP User's Guide

Small Office & VVP User's Guide – 3

Using The Tutorial

Versatile Voice Processing has a tutorial to help you personalize your mailbox

when you first get it, and to learn some of the many and varied operations of

thevoicemailsystem.Whenenabled,the tutorial willplayautomaticallyevery

time you log-on to your mailbox. You can press ✻any time while the tutorial

is playing to turn it off. You can re-enable the tutorial by selecting the options

menu from the main menu and then pressing 9from the options menu.

1. Log-on to your mailbox and get the welcome greeting.

2. The tutorial starts to play automatically following the welcome

greeting. While the tutorial is playing, you will be prompted to enter

your name, greeting, and a new password.

3. Press Exit to stop the tutorial while it is playing. This will not prevent

thetutorialfromplaying thenexttimeyoulog-onto yourmailbox.You

are informed about any new messages, if present, and the main menu

will appear following the tutorial.

Tutorial menu

Yes No Exit

Main Menu

Msgs Send Opts

Welcome to VVP

Small Office & VVP User's Guide GCA70–347

4 – Small Office & VVP User's Guide

EnteringYourVoiceMailbox

Before you can perform any task on your voice mail system, you must enter

your mailbox, or log-on to your mailbox. After logging on, you will then be

able to listen to messages left in your mailbox, send messages to other

subscriber’s mailboxes, and change any of your mailbox options, such as your

name or greeting. You can auto log-on by pressing the left button under your

display. Two auto log-on examples follow:

Press (see note 1)VMAIL

Note 1:

VMAIL 5 MSG

is replaced by the new message count indicator when new

messages are in your mailbox (example, means five new messages

are in your mailbox).

Enter your password

Hear welcome message

Hear tutorial

(only if option is

turned on)

Select the following from

the Main Menu:

- Listening to messages

- Sending messages

- Changing mailbox options

Display 5

VMAIL OPTIONS

Thu 25 8:25

Enter your

password

Welcome to VVP

Main menu

Msgs Send Opts

Tutorial menu

Yes No Exit

Display 1

Display 2

Display 3

Display 4

Display 5

Press (see note 1)5 MSG

5 MSG OPTIONS

Thu 25 8:25

Enter your

password

Display 1

Display 2

Enter your password and

immediately hear first new

message (no additional

button presses required.)

See note 2.

No New Messages in Mailbox

and Tutorial Turned On New Messages in Mailbox

and Tutorial Turned Off

Note 2:

Displays 3, 4, and 5

appear the same as they do

in the example on the left

when the tutorial is turned on.

The tutorial plays the first time

you log on to help you person-

alize your mailbox. You can

choose to leave it on or turn it

off (see page 21).

GCA70–347 Small Office & VVP User's Guide

Small Office & VVP User's Guide – 5

UsingYourKeypadToEnterYourVoiceMailbox

Normally, you will auto log-on when entering your mailbox as described on

the facing page. However, you can enter your mailbox from your telephone

keypad as follows:

1. PressINTERCOManddialtheextensionnumberforvoicemail.Your

system administrator can provide you with this number.

2. If you are using a password, dial this numberwhen prompted by VVP.

3. You will hear a welcome message and VVP will inform you of the

number of new messages and saved messages in your mailbox. You

will then hear voice prompts to help you complete various tasks from

your main menu.

The first time you call voice mail and enter your password, you will

hear a welcome greeting followed by the tutorial. The tutorial prompts

you to enter your name, greeting, and a new password, if you choose

touse apassword. Youcan delete orchangeany oftheseitems asoften

as you like. After you become familiar with theoperation of your voice

mail system, you may want to turn the tutorial off. See Using The

Tutorial in this guide.

Selecting Tasks From Your Main Menu

•To listen to your messages, press 1. This is for listening to new and

saved (old) messages.

•To send a message, press 2. This allows you to send a message to

another subscriber’s mailbox in the VVP system. You can choose

immediate or future delivery options.

•To change your mailbox options, press 3. Options are—

- Record your name

- Record your greeting

- Change your password

- Change the call transfer feature

- Change the message notification feature

- Change the Tracker pager feature

•To begin immediate playback of new messages, press 9.

•To exit the main menu, press #.

Small Office & VVP User's Guide GCA70–347

6 – Small Office & VVP User's Guide

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