Compaq SLT 386s/20 Handbuch
FOREWORD
Notice
The information in this guide is subject to change without notice.
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ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide
may be photocopied or reproduced in any form without prior written consent
from Compaq Computer Corporation.
1990 Compaq Computer Corporation.
All rights reserved. Printed in the USA.
COMPAQ, DESKPRO, Registered United States Patent and Trademark Office.
SYSTEMPRO is a trademark of Compaq Computer Corporation.
The software described in this guide is furnished under a license agreement or
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of their respective companies.
MAINTENANCE AND SERVICE GUIDE
COMPAQ SLT 386s/20 PERSONAL COMPUTER,
COMPAQ SLT/286 PERSONAL COMPUTER
First Edition (June 1990)
Text PN 118385-001
Preface
THE MAINTENANCE AND SERVICE GUIDE COMPAQ SLT 386s/20 PERSONAL COMPUTER,
COMPAQ SLT/286 PERSONAL COMPUTER is a troubleshooting guide. It can be used
as a reference when servicing the COMPAQ SLT 386s/20, Model 60 and Model 120,
or the COMPAQ SLT/286, Model 20 and Model 40. Compaq Computer Corporation
reserves the right to make changes to the computers without notice. The
diagrams and procedures in this document apply to these computers. Diagnostic
tests are designed to test only these products.
Interpreting Symbols
WARNING: TEXT SET OFF IN THIS MANNER INDICATES THAT FAILURE TO FOLLOW
DIRECTIONS IN THE WARNING COULD RESULT IN BODILY HARM OR LOSS OF LIFE.
CAUTION: TEXT SET OFF IN THIS MANNER INDICATES THAT FAILURE TO FOLLOW
DIRECTIONS COULD RESULT IN DAMAGE TO EQUIPMENT OR LOSS OF DATA.
IMPORTANT: Text set off in this manner presents clarifying information or
specific instructions.
NOTE: Text set off in this manner presents commentary sidelights, or
interesting points of information.
Locating Additional Information
The following documentation is available for the COMPAQ SLT 386s/20 and
COMPAQ SLT/286 Personal Computers:
o OPERATIONS GUIDE
o TECHNICAL REFERENCE GUIDE
o MAINTENANCE AND SERVICE GUIDE - OPTIONS AND PERIPHERALS
o MAINTENANCE AND SERVICE GUIDE - SUPPORT SOFTWARE
o MS-DOS REFERENCE GUIDE
o MS OS/2 COMMAND REFERENCE AND USER'S GUIDE
o BASIC REFERENCE GUIDE
o COMPAQ SERVICE QUICK REFERENCE GUIDE
o COMPAQ Service Advisories and Bulletins
o HOW TO DO BUSINESS WITH COMPAQ CUSTOMER SERVICE
Technician Notes
CAUTION: ONLY AUTHORIZED TECHNICIANS TRAINED BY COMPAQ SHOULD ATTEMPT TO
REPAIR THIS EQUIPMENT. ALL TROUBLESHOOTING AND REPAIR PROCEDURES ARE DETAILED
TO ALLOW ONLY SUBASSEMBLY/MODULE LEVEL REPAIR. BECAUSE OF THE COMPLEXITY OF
THE INDIVIDUAL BOARDS AND SUBASSEMBLIES, NO ONE SHOULD ATTEMPT TO MAKE REPAIRS
AT THE COMPONENT LEVEL OR TO MAKE MODIFICATIONS TO ANY PRINTED WIRING BOARD.
IMPROPER REPAIRS CAN CREATE A SAFETY HAZARD. ANY INDICATIONS OF COMPONENT
REPLACEMENT OR PRINTED WIRING BOARD MODIFICATIONS MAY VOID ANY WARRANTY OR
EXCHANGE ALLOWANCES.
Chapter 1 - Specifications
INTRODUCTION
This chapter provides physical, environmental, and performance specifications
for the following COMPAQ SLT 386s/20 Personal Computer and the COMPAQ SLT/286
Personal Computer subsystems:
o System Unit
o Laptop Enhanced Keyboard
o VGA Backlit Display
o 3 1/2 Inch 1.44 Megabyte Diskette Drive
o Fixed Disk Drives
o Internal Power Supply
o AC Adapter
o Battery Pack
Chapter 1.1 SYSTEM UNIT
==============================================================================
Dimensions:
Height 4.15 in. 10.54 cm
Depth 8.50 in. 29.59 cm
Width 13.50 in. 34.29 cm
Weight:
COMPAQ SLT 386s/20 Personal
Computer:
Model 120 14.0 lb 6.30 kg
Model 60 14.0 lb 6.30 kg
COMPAQ SLT/286 Personal Computer:
Model 40 14.0 lb 6.30 kg
Model 60 14.0 lb 6.30 kg
Standalone (Battery) Power
Requirements:
Nominal Operating Voltage 12 VDC 12 VDC
Average Power 8.0W 8.0W
Peak Power 11.0W 11.0W
Environmental Requirements:
Temperature Range:
Operating 50oF to 95oF 10oC to 35oC
Nonoperating -4oF to 140oF -20oC to 60oC
Relative Humidity (noncondensing):
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Shock and Vibrations:
Shock 40 g, 11 ms, half sine (nonoperating)
Vibration 3 g, 5 - 500 Hz 1/2 octave/minute sweep
2 hour duration (nonoperating)
1 g, 5 - 500 Hz (operating)
Maximum Unpressurized Altitude:
Operating 10,000 ft 3048 m
Nonoperating 40,000 ft 12192 m
==============================================================================
Chapter 1.2 LAPTOP ENHANCED KEYBOARD
==============================================================================
Dimensions:
Height 0.65 in. 1.65 cm
Depth 6.45 in. 16.38 cm
Width 13.50 in. 34.29 cm
Weight 1.38 lb 0.63 kg
Number of Keys 82 or 83 82 or 83
Cable:
Compressed 6.50 in. 16.51 cm
Extended 24.00 in. 60.96 cm
Interface 6 pin mini DIN 6 pin mini DIN
connector connector
Power:
Volts 5 VDC 5 VDC
Current 50 mA maximum 50 mA maximum
20 mA nominal 20 mA nominal
==============================================================================
Chapter 1.3 VGA BACKLIT DISPLAY
==============================================================================
Dimensions (image area):
Height 5.86 in. 14.88 cm
Depth 0.90 in. 2.30 cm
Width 7.81 in. 19.84 cm
Diagonal Size 10.00 in. 25.40 cm
Mounting Internal Internal
Display Compensated Compensated
Supertwist LCD Supertwist LCD
Cable:
Diameter 0.28 in. 0.71 cm
==============================================================================
Chapter 1.4 DISKETTE DRIVE
==============================================================================
1.44 MEGABYTE
------------------------------------------------------------------------------
Diskette Size 3 1/2 inch
LED Indicators:
Read/Write (high density) Green
Read/Write (low density) Orange
Capacity Per Diskette (high/low) 1.44 MB/720 Kbytes
Drives Supported Two
Drive Height Third
Drive Rotation (rpm) 300
Transfer Rate (bps) (high/low) 500K/250K
Bytes Per Sector 512
Sectors Per Track (high/low) 18/9
Tracks Per Side (high/low) 80/80
Access Times:
Track to Track (ms) 3
Average (ms) 79
Settling Time (ms) 15
Latency Average (ms) 100
Cylinders (high/low) 80/80
Read/Write Heads 2
==============================================================================
Chapter 1.5 FIXED DISK DRIVES
COMPAQ SLT 386s/20 Personal Computer
==============================================================================
120 MEGABYTE 60 MEGABYTE
------------------------------------------------------------------------------
Standard Configurations Model 120 Model 60
LED Indicators Orange Orange
Formatted Capacity Per Drive 121.56 MB 60.7 MB
Drives Supported One One
Drive Height Third Third
Drive Size 3 1/2 inch 3 1/2 inch
Drive Type 50 55
Transfer Rate (Mb/s) 12 12
Sector Interleave 1:1 1:1
Bytes Per Sector 512 512
Sectors Per Track:
Physical 40 39
Logical 39 39
------------------------------------------------------------------------------
120 MEGABYTE 60 MEGABYTE
------------------------------------------------------------------------------
Number of Surfaces:
Physical 2 2
Logical 4 4
Tracks per Surface 1053 636
Access Times (including settling):
Track to Track (ms) <5 <5
Average (ms) <19 <19
Maximum (ms) <35 <35
Physical Cylinders 1522 1522
Physical Read/Write Heads 4 2
Logical Cylinders 760 760
Logical Read/Write Heads 8 4
==============================================================================
COMPAQ SLT/286 Personal Computer
==============================================================================
40 MEGABYTE 20 MEGABYTE
------------------------------------------------------------------------------
Standard Configurations Model 40 Model 20
LED Indicators Orange Orange
Formatted Capacity Per Drive 42.9 MB 21.4 MB
Drives Supported One One
Drive Height 1 inch 1 inch
Drive Size 3 1/2 inch 3 1/2 inch
Drive Type 22 2
Transfer Rate (Mb/s) 12 10
Sector Interleave 1:1 3:1
Bytes Per Sector 512 512
Sectors Per Track:
Physical 40 33
Logical 17 40
------------------------------------------------------------------------------
40 MEGABYTE 20 MEGABYTE
------------------------------------------------------------------------------
Number of Surfaces:
Physical 2 2
Logical 4 4
Tracks per Surface 1053 636
Access Times (including settling):
Track to Track (ms) 8 8
Average (ms) 29 29
Maximum (ms) 50 50
Physical Cylinders 1053 636
Physical Read/Write Heads 2 2
Logical Cylinders 524 615
Logical Read/Write Heads 4 4
==============================================================================
Chapter 1.6 INTERNAL POWER SUPPLY
==============================================================================
Input Requirements:
Input Voltage 10 - 18.2 VDC
Input Fuse 5A (Not user accessible)
------------------------------------------------------------------------------
Power Output:
Steady State 18W
Peak 23W
------------------------------------------------------------------------------
Cooling Convection
------------------------------------------------------------------------------
VDC Output:
Nominal
Continuous Maximum
Nominal Current Current Peak Regulation
Voltage Minimum Maximum Current Tolerance
------------------------------------------------------------------------------
+ 5.00 0A 2A 3A ñ 3%
+ 12.00 0A 0.6A 1A ñ 8%
- 13.00 0A 60 mA 60 mA ñ 15%
- 26.00 0A 60 mA 60 mA ñ 15%
==============================================================================
Chapter 1.7 AC ADAPTER
==============================================================================
Dimensions:
Height 2.40 in. 6.10 cm
Depth 8.60 in. 21.84 cm
Width 3.40 in. 8.64 cm
Weight 1.66 lb 0.75 kg
Power Supply:
Operating Voltage 110 VAC/220 - 240 VAC
Steady State Power 20W
Peak Power 33W
Operating Current 1.0A
Frequency 50/60 Hz
==============================================================================
Chapter 1.8 BATTERY PACK
==============================================================================
Dimensions:
Height 1.20 in. 3.05 cm
Depth 5.40 in. 13.72 cm
Width 4.60 in. 11.68 cm
Weight 1.97 lb 0.89 kg
Power Supply:
Nominal Open Circuit Voltage 12.0 VDC
Capacity 2.4A
Power 29W
==============================================================================
Chapter 2 - Power On Self Test (POST)
INTRODUCTION
This chapter lists the subassemblies checked by the Power On Self Test (POST)
and briefly describes the types of error codes that can occur. The chapter
also includes problem isolation procedures and a flowchart for quick
reference.
Chapter 2.1 POST
POST is a series of diagnostic tests that runs automatically on the
COMPAQ SLT 386s/20 and COMPAQ SLT/286 Personal Computers when the computers
are turned on.
POST checks the following subassemblies to ensure that the computer system is
functioning properly:
o System Board
o System Memory
o Memory Boards
o Keyboard
o Controller Circuitry
o VGA Backlit Display (Monitor)
o Fixed Disk Drives
o Diskette Drives
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the computer, an error condition is indicated by an
audible and/or visual message. See Chapter 3, "Error Messages and Codes," for
an explanation of the error codes and a recommended course of action.
Chapter 2.2 PRELIMINARY STEPS
If you encounter an error condition, complete the following steps before
starting the problem isolation procedures:
1. Turn off power to the computer. Do not remove the battery pack.
2. Disconnect any external devices (leave the AC Adapter attached). Do not
disconnect the printer if you want to test the printer or use it to log
error messages.
3. Install all appropriate loopback plugs and terminating plugs for complete
testing.
4. Clear the power on password, if it is preset by the user.
NOTE: The COMPAQ SLT 386s/20 has a power on password feature. You will
know that the power on password is set when a key icon (o--m) appears
on the screen when POST completes. If this occurs, you must enter the
password to continue.
If you do not have access to the password, you must disable the power on
password feature by resetting the password switch on the system board (see
section 2.3, "Clearing Power On Password").
5. Position the brightness and contrast controls approximately in the center
of their range.
6. Insert the DIAGNOSTICS diskette into drive A.
7. Turn on the computer.
8. Follow the procedures of the Problem Isolation Flowchart in section 2.4.
Refer to Chapter 3, "Error Messages and Codes," for detailed information on
problem isolation.
Chapter 2.3 CLEARING POWER ON PASSWORD
To clear the power on password feature on the COMPAQ SLT 386s/20, disable the
power on password by resetting the system board switch. To do so, complete
the following steps:
1. Disconnect the AC power.
2. Disassemble the computer to reach the system board (refer to Chapter 5).
3. Locate switch SW1 on the system board (Figure 2-1).
4. Change switch SW1-2 to the ON position (disable).
5. Reassemble the computer (refer to Chapter 5); then reconnect the AC power.
6. Turn on the computer and allow it to complete POST. If the key icon
(o--m) does not appear when POST completes, the power on password has
been cleared.
To reset or enable the power on password switch, follow these steps:
1. Turn off the computer and disconnect the AC power.
2. Disassemble the computer to reach the system board (refer to Chapter 5).
3. Reset switch SW1-2 to the OFF position (enable).
4. Reassemble the computer.
5. Reconnect the AC power and turn on the computer.
IMPORTANT: If the power on password switch is not reset to its original
position, it will be impossible to reestablish the password.
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