Crown J007622 Merkblatt

INSTALLATION GUIDELINES

Imported on behalf of Builder Depot Ltd

Station Rd, New Southgate, London, N11 1QJ

Version 2.1

February 2019

PLEASE NOTE:

This product is considered a professional product and requires a

high degree of technical ability to be installed correctly.We always

recommend a qualied and experienced professional should be

responsible for the installation of this product.

PRE INSTALLATION

Crown Engineered Wood Flooring is a natural product and

acclimatisation is required to ensure the best possible results.

However, the warranty conditions dictate that the Engineered

Wood Flooring is to remain in the sealed packaging before the

date of installation.

SUBFLOOR PREPARATION

This type of ooring is suitable for installation on most types of

ooring substrate, as long as its clean, dry and level (e.g. sand

and cement screeds, timber oorboards, chipboard, plywood

are all suitable). It is the responsibility of the ooring installer

to check that the site condition is in a satisfactory state for the

installation to take place including all moisture related readings.

Concrete & Screed Sub-oors

It is vital that the installer checks the moisture content of the

concrete/screed to satisfy themselves that it is dry enough

for the installation to commence. If measured directly with

an appropriate moisture meter, the moisture content should

not exceed 4% on a non-destructive moisture meter such as

Tramex / Gravemetric weight percent measurement (2.5%

CM for Concrete screed / 0.5% CM for Anhydrite screed)

and the relative humidity of the air over the oor screed and

should be between 45-65% R.H. @ a temperature of 18-21ºC.

The oor screed must be leveled before installation to a

tolerance of no more than a 3mm gap showing under a

3m straight edge.

Timber Sub-oors

Floorboards, O.S.B, plywood and batterns are all suitable sub-

oors for Crown 18mm Engineered Wood Flooring.

If your sub-oor uses chipboard, we recommend stabilising

this using a minimum of 6mm plywood before installing your

Engineered Wood Flooring.The same level tolerance of

3mm applies.

Please Note: If installing on existing T&G ooring, make sure

all old oorboards are secure and free of infestation. We also

recommend that your new ooring is installed at a 90º angle

to the previous T&G ooring, as this will provide the necessary

stabilisation required should any subsequent movement of

either of the timbers occurring.

PRODUCT USE

Crown 18mm Engineered Wood Flooring can be installed:

- On or above ground level (not suitable for use in

basements)

- In well ventilated and dry areas, providing the area falls in

line with the Climate Control section of these instructions.

- Installed using the Fully Bonded or Floating installation

method

- Over a plywood, concrete sub-oor or directly onto joists.

- For use with Underoor heating systems (Please refer to

the Underoor Heating section within these instructions)

This oor should NOT be installed in bathrooms or laundry

rooms or other areas with high humidity. Use in any of these

applications will void the product warranty. Crown Engineered

Wood Flooring is designed for indoor use only.

PLEASE READ THESE INSTRUCTIONS COMPLETELY

BEFORE BEGINNING THE INSTALLATION.

The following instructions must be used to install Crown

Engineered Wood Flooring. Failure to do so may result in

voiding the product warranty.

INSTALLERS / OWNER’S RESPONSIBILITY

At Crown Floor, we only use the best natural materials to

manufacturer our ooring. As wood is a natural product, you

can expect changes in colour, grain and appearance and other

visual imperfections between each of the boards - No two

planks will have the same characteristics.We manufacture our

products by following the accepted industry standard which

outlines that defective boards must not exceed 5% of the

full pack.These defects may be the result of manufacturing or

naturally occurring characteristics of the material.

We recommend that a minimum of 10% for cutting and

5% for visual grading should be added to your total square

meterage when calculating the quantity of ooring required.

Please Note: If your room is not of equal proportions, the

percentages of waste may be different to what we have

outlined above - This is an approximation.

Before the installation begins; it is the joint responsibility of

the installer and owner/customer of the site to conduct a

thorough site inspection before any ooring is installed.

When carrying out the pre-installation inspection, please

pay close attention to the following aspects:

- Quality of Manufacturing

- Finish

- Colour Grading

18mm Structural Engineered Oak

INSTALLATION GUIDELINES

Imported on behalf of Builder Depot Ltd

Station Rd, New Southgate, London, N11 1QJ

Version 2.1

February 2019

If specic boards are deemed unacceptable, please exclude

these boards from the installation process. Boards that

remain as part of the installation are considered to have been

accepted by both installer and owner (even if the owner is not

present at the time of installation).

It is the sole responsibility of the ooring installer to conduct

thorough checks of the site, sub-oor, installation tools and

materials to ensure they meet or exceed the acceptable

industry standards for installing hardwood ooring. Crown

Floor accepts no responsibility for problems arising from

incorrect or improper site preparation or installation

procedures.

SITE PREPARATION

Before installing your new Crown Floor, please ensure that the

following points are addressed:

Installation in a new build construction

- Installation of all external windows and doors have been

carried out. (This includes doors from the home to

attached garages, failure to have these in place can affect

the ambient temperature of adjoining rooms.)

- All concrete, masonry, plastering, drywall, texturing,

painting and other wet work is complete and thoroughly

cured and dry.

- Basements and crawl spaces are dry. Crawl spaces must

have no standing water; crawlspaces must also have a

vapor barrier and adequate ventilation that meet local

building codes.

- Gutters and downspouts are in place, directing water

away from the building.

- HVAC systems are fully operational, enabling heat

and humidity levels to be controlled and maintained

throughout the home.

- The Sub-oor has been prepared correctly for installation.

Installation in an Existing Home (renovation)

If you are planning to install Crown Engineered Wood Flooring

in an existing home as part of a home renovation or remodel,

the same principles apply to that of a new build construction.

Please ensure all wet work (painting, wallpapering, texturing) is

completed and thoroughly dry before commencing with the

ooring installation.

In addition to the new build principles:

- Remove all furniture, artwork and other valuables from

installation area.

- Remove any skirting board and moldings.

- Undercut door frames (Tip: Use a piece of the ooring as

a depth guide when cutting)

- Remove all existing ooring and underlay, if necessary.

UNDERFLOOR HEATING

All Engineered Flooring from Crown Floor can be used with

Underoor Heating, but we recommend consulting your UFH

instruction guidelines before installing to ensure the correct

system is in place before the wood oor is installed.

The ooring installer should ensure the system has been

correctly tested and is operational before commencing the

installation of the ooring. Failure to do so can cause additional

problems because of the wide range of temperatures the

ooring is subjected to.

Always turn off the Underoor heating system 24 hours prior

to installation and allow it to cool fully.

Once the installation is completed, wait 48 hours before

turning the system back on, this gives any adhesive used the

time to fully cure.

When its time to turn the system back on, do so in small

increments of 5°C each day until you reach your desired

room temperature. Do NOT turn the system straight up to

the maximum, as this cause the timber to dry out quickly and

cause the oor to split or crack.

Maximum allowed contact temperature should not exceed

26ºC, at the base of the board, not the top surface. Please

note that loose carpets/rugs insulate the surface by around

2°C!

Important: Follow the heating regulation recommendations

given by the underoor heating system supplier.

CLIMATE CONTROL

Climate control is essential when it comes to wood ooring.

The conditions at the job site must be maintained with the

air temperature between 18-24ºC and relative humidity at

45-65% before, during and after the installation. The ooring

should not be delivered to the site until these conditions have

been met and maintained for 1 week for plywood sub-oors

and 2 weeks for concrete sub-oors.

Following the installation, these temperature and relative

humidity conditions should be maintained at all times to

ensure you get the best out of your new oor. See

Warranty for more details.

If the temperature and humidity conditions meet the

manufacturer’s guidelines, the material should then be

delivered to the site.When stacking boxes, ensure that boxes

are cross stacked to allow for proper airow between each

box. Do not open the boxes; leave closed until ready to

commence the installation and open each one as required

when performing the pre-installation checks.

18mm Structural Engineered Oak

INSTALLATION GUIDELINES

Imported on behalf of Builder Depot Ltd

Station Rd, New Southgate, London, N11 1QJ

Version 2.1

February 2019

COLOUR RACKING

Real Wood Flooring contains natural variations in colour and

grain pattern.To prevent colour grouping or repetitive patterns

in the nished oor surface, Crown Floor recommends

unboxing 3/4 cartons to get a sense of the range of colour

variation and arrange the planks to achieve a satisfactory

appearance.When sorting boards, pay close attention to

visible manufacturing defects and any transport damage

(if applicable). Once a plank has been installed, these are

considered to have been accepted by the customer and are

not eligible for exchange or replacement (See Warranty for

more details).

EXPANSION SPACE

Wood ooring expands and contracts with changes in

ambient temperature and humidity.To allow for this, during

installation, please leave an 18mm expansion space around the

entire perimeter of the oor between the ooring and the

walls. Also leave expansion space where the ooring meets

doorways and any vertical obstacle, such as stairs, pipes, tiles

and cabinets.These will be covered by skirting boards or

scotia’s at the end of the installation process.

NOTE: In climates with extreme variations in humidity, or in

large installations (+80m²), a larger expansion space may be

required.

CLEANING & MAINTENANCE

Once the installation of your hardwood oor is complete, it

is essential to ensure you familiarise yourself with the correct

and safe ways to clean and maintain the surface to avoid any

potential damage.

Daily Cleaning

For day-to-day cleaning, it is essential to dust your hardwood

oors with a microber mop or cloth each day to prevent

any scratches and surface damage. Microber cleaning pads

use static electricity to trap dirt, particles and other household

allergens. Dusting the surface will remove any particles of dust

and grit that may appear from footwear, chair legs and will

contribute to preventing the oor from long-term damage.

Household brushes may also be used, but please be aware

that these can push the dirt around and may potentially cause

scratches to the surface of the oor.

Weekly Cleaning

On a weekly basis, we recommend giving your hardwood

oor a vacuum or moist mop to get rid of more stubborn

stains or debris that may have dried onto the surface. Keep

any protruding parts of the vacuum away from the surface of

the oor as this can cause damage. Any excess water should

be removed from the oor immediately and never pour water

directly onto the oor’s surface as this can cause swelling,

warping, delaminating and even joint separation and not only

reduce your oor’s lifespan, it will also most likely void any

manufacturers’ warranty.

Ongoing Maintenance

For a more in-depth clean, we recommend giving your oor

a deep clean 3/4 times per year to ensure the oor is well

protected from day-to-day living. As we offer many different

types of nishing materials on our ooring, we recommend

speaking to your retailer who will be able to advise on the

correct maintenance products for your ooring depending on

its nish, in accordance with the description on the product

end label.

Cleaning Tips & Tricks

- Use a good quality doormat at entrances & exits to avoid

dirt and debris entering the home.

- Always use appropriate felt pads on chairs, tables and any

other furniture to minimise indentations.

- For drink spillages, these must be cleaned up immediately.

- Always use a suitable Specialist wood ooring cleaner,

that is PH neutral & formulated for the type of nish you

have purchased.

- Do NOT use water and vinegar or soap-based cleaners,

as these will dull the oor’s nish over time.

- Do NOT use Steam Cleaners on your hardwood oors

as these also put heat and excessive water on your oor.

18mm Structural Engineered Oak

INSTALLATION GUIDELINES

Imported on behalf of Builder Depot Ltd

Station Rd, New Southgate, London, N11 1QJ

Version 2.1

February 2019

18mm Structural Engineered Oak

INSTALLATION OF 18MM T&G ENGINEERED FLOORING

Crown Engineered Wood Flooring can be installed in three ways:

FULLY BONDED INSTALLATION

Crown Engineered Wood Flooring can be installed

directly to a concrete screed sub-oor or suitable

wood-based sub-oor using the Fully Bonded method.

This method involves using a exible polyurethane

adhesive to fully adhere the boards to the sub-oor.

This is normally done using a notched trowel to create

ridges of adhesive, that the oorboards are then bedded

onto when installed. Always consult the manufacturers’

guidelines for the adhesive you are using to ensure the

correct trowel and application method is being followed.

Tips for Fully Bonded Installation

- It is not necessary to further adhere the T&G

system when using the Fully Bonded method

- Always ensure all adhesive is kept off the surface

area of the boards as when dry it can be very

difcult to remove without causing damage to your

new wood ooring.

- Always use the correct trowel for your adhesive

type. Consult the instructions before beginning the

install.

F LOATI NG I NS TALL AT ION

This type of ooring can also be installed as a Floating

Floor. This is where the boards are joined together and

laid over the sub-oor and xed by applying a PVA

bead of adhesive into the tongue and groove system

on the board.

When connecting the boards together, ensure a

neat, continuous bead of adhesive is applied into the

groove section of the board and rmly press the

adjoining board into place. A tapping block may be

used to further assist the two boards tting together.

If additional strength is required (for example - heavy

trafc areas such as a doorway) a double bead of glue

may be applied. A further bead of adhesive should

also be used on header joints to create a strong and

stable installation.

Tips for Floating Installation

- Installation and Clamp & Straps should be used to

hold rows in place whilst the adhesive cures.

- Starter boards from off-cuts of the previous row

should be used at the beginning of the next row to

ensure a staggered joint is achieved of a minimum

of 500mm, which gives the installation valuable

added strength.

NAIL DOWN INSTALLATION

Finally, Crown 18mm Engineered Wood Flooring can

also be installed using the Nail-Down method.This

process involves using specialist nails on a 45angle into

the tongue section of the board, to allow for a clean

nish when the boards are joined together.

The joists or battens should be rigid, and level with a

moisture content of no greater than 12-14% at the time

of installing the wood ooring.

When xing to ground oor joists, suitable underoor

ventilation and appropriate protection against damp

should be used. If the battens are xed to a concrete

base the base must be dry and battens must not be

less than 36mm wide and be suitable for the nail

xings used.

End-to-End joists between battens should be staggered

throughout the oor area to avoid creating a line

of weakness. Battens are usually laid at 300-400mm

centres and xed with either nails, clips or appropriate

adhesive to the sub-oor.

Tips for Nail-Down Installation

- We always recommend using a professional

nailing product to install Crown Engineered Wood

Flooring using the Nail-Down method.

- The rst row of boards will need to be xed using

a hammer and nails. Subsequent boards can then

be xed with a professional nailing tool.

INSTALLATION GUIDELINES

Imported on behalf of Builder Depot Ltd

Station Rd, New Southgate, London, N11 1QJ

Version 2.1

February 2019

18mm Structural Engineered Oak

UK WARRANTY

1. Crown Floor is responsible for manufacturing defects.

2. Crown Engineered Wood Flooring must be installed

correctly according to the outlined above instructions.

The warranty covers regular use.The warranty does not

include the use of this product in damp and wet spaces,

such as conservatories, bathrooms and kitchens.

3. Planks showing visible defects should not be used as part

of the installation. It is the responsibility of the owner/tter

to deselect these boards at the time of installation.These

boards are to be allowed for in the 5% waste tolerance.

Boards with visible defects that are installed are excluded

from this warranty. Colour and grade de-selection is not

allowed for, as this is a personal choice and not a defect in

the manufacturing of the product.

4. Always check all boards to ensure the board dimensions

are accurate before installing. Off-cut boards should

not always be classed as waste, short or longer pieces

can both be used around the perimeter of the oor if

permitted.

5. Finished ooring, i.e. lacquered, stained, oiled, brushed, or

other nished ooring is subject to normal wear and shall

not be covered by this warranty, i.e. if you don’t maintain

the oor correctly, the warranty is null and void.

6. Excluded under this warranty are scratches, heavy impacts,

humidity, and damage caused by incorrect use or lack of

correct maintenance.

7. If you have a defect, which falls under the conditions

mentioned in this warranty, you should report this to your

dealer in writing within 14 days after detecting the defect.

In your letter, you should include a copy of the original

invoice.

8. This warranty only relates to the planks supplied, and

consequently, it does not include labour costs, the costs of

additional material and any other consequential loss.

9. In case of a dispute arising from the Crown Floor

warranty, either party may call upon an independent

expert to render binding advice. If this clause is applicable,

the cost is to be agreed in writing with all parties involved

in advance.

10. Where the Crown Floor warranty applies, Crown Floor

or its distributors will replace the faulty product. In case

the product in question is no longer available, Crown

Floor will ensure replacement of an alternative product of

the same quality.

11. This warranty shall apply only to the original owner/

purchaser of the wood oor.

WARRANTY WILL NOT BE APPLICABLE IN CASE OF:

1. The oor has not been installed following the correct

methods outlined in the instructions by a qualied installer.

2. The faults were noticed and ignored before the oor

was installed.

3. Defects and faults having arisen due to dampness or

water damage or any other causes as a result of force

majeure.

4. Defects and faults have been caused by improper use

or negligence and failure to use the product for its

intended purpose, as well as having been caused by

having disregarded the instructions for installation, use

and maintenance.

5. Visual faults having arisen as a result of any deformation

of the boards due to changed climate conditions, any

variations in colour due to the inuence of sunlight and

the effects of normal ageing and wear and tear of the

nishing coat.

6. Stains or mechanical damage to the surface (scratches

and dents) resulting from improper treatment during

transport, storage and any damage caused by stiletto

heels, furniture, stones, sand and pets.

MANUFACTURING TOLERANCE

ENGINEERED HARDWOOD FLOORS ARE

A NATURAL PRODUCT AND AS SUCH ARE

SUBJECT TO MANY VARIANCES IN COLOUR

AND CHARACTER IN EACH INDIVIDUAL

PIECE OF FLOORING, WE ALWAYS THEREFORE

RECOMMEND YOU WORK FROM 3-4 PACKS

OF FLOORING AT A TIME IN ORDER TO

GET THE BEST NATURAL COLOUR MIX.

AS SUCH A TOLERANCE OF 5% SHOULD

BE ALLOWED FOR THE DESELECTION OF

ANY MATERIAL DEEMED UNSUITABLE FOR

INSTALLATION. THIS PRODUCT IS PRODUCED

WITH A MANUFACTURING TOLERANCE

OF + OR – 1.5% ON THE DIMENSION OF

THE BOARD AND IN LINE WITH SPECIFIED

TIMBER MANUFACTURING GUIDELINES,

AS SUCH ANY ITEMS OUT OF TOLERANCE

SHOULD BE DISMISSED AS PART OF THE 5%

MANUFACTURING TOLERANCE.

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