Warranty
Standard Warranty
Datavideo equipment is guaranteed against any manufacturing defects for
one year from the date of purchase.
The original purchase invoice or other documentary evidence should be
supplied at the time of any request for repair under warranty.
The product warranty period beings on the purchase date. If the purchase
date is unknown, the product warranty period begins on the thirtieth day
after shipment from a Datavideo office.
All non-Datavideo manufactured products (product without Datavideo logo)
have only one year warranty from the date of purchase.
Damage caused by accident, misuse, unauthorized repairs, sand, grit or
water is not covered under warranty.
Viruses and malware infections on the computer systems are not covered
under warranty.
Any errors that are caused by unauthorized third-party software installations,
which are not required by our computer systems, are not covered under
warranty.
All mail or transportation costs including insurance are at the expense of the
owner.
All other claims of any nature are not covered.
All accessories including headphones, cables, batteries, metal parts, housing,
cable reel and consumable parts are not covered under warranty.
Warranty only valid in the country or region of purchase.
Your statutory rights are not affected.
Three Year Warranty
All Datavideo products purchased after July 1st, 2017
qualify for a free two years extension to the standard
warranty, providing the product is registered with
Datavideo within 30 days of purchase.
Certain parts with limited lifetime expectancy such as LCD panels, DVD drives,
Hard Drive, Solid State Drive, SD Card, USB Thumb Drive, Lighting, Non-PCIe
Card and third party provided PC components are covered for 1 year.
The three-year warranty must be registered on Datavideo's official website
or with your local Datavideo office or one of its authorized distributors within
30 days of purchase.
