Dell P Series Gebrauchs- und Pflegehandbuch

Firmware Update Instruction User's Guide | 1

Firmware Update Instruction User's Guide

Overview

Firmware update tool is an application used to update monitor firmware.

Firmware Update Pre-requisites

1The monitor must be connected to a power source during the firmware updating process.

2Make sure there is only ONE video input source, e.g. DisplayPort, HDMI, or USB Type-C,

from the computer to the monitor.

NOTE: Ensure that all other video cables between the monitor and the computer are

unplugged.

2| Firmware Update Instruction User's Guide

3Connect the USB upstream cable or USB Type-C cable directly between the monitor and

your computer. Do not use any other device between this connection.

USB Type-C

USB Type-A

NOTE: Ensure that other USB cables and USB devices between the monitor and the

computer are unplugged.

NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that

only one display is connected while conducting firmware update.

NOTE: It is recommended to update the firmware with a notebook as the monitor screen

may go blank during the firmware update process.

NOTE: Do not unplug the USB upstream cable or USB Type-C cable till the updating

process finishes.

NOTE: Please disable sleep mode before you launch the firmware update.

NOTE: Update one monitor at a time. Do not conduct firmware update on multiple

monitors at a given time.

Firmware Update Instruction User's Guide | 3

Installation

1Download the pkg file (e.g. Dell_P3424WE_FWUpdate_M2B102_macOS.pkg) and

double-click it to launch the installer.

2Follow the installation steps and input the administrator password if required.

4| Firmware Update Instruction User's Guide

3The Firmware Update Utility will be launched automatically after the installation

completes.

Firmware Update Instruction User's Guide | 5

Updating firmware

1Initializing for device status.

2For macOS 10.15 Catalina or later versions, Security & Privacy setting dialogue is opened

automatically. Please enable privacy permission for firmwareupdater.

6| Firmware Update Instruction User's Guide

If Accessibility permission is not granted, the following message appears. Press close to

exit firmwareupdater and monitor firmware update will not proceed.

3The utility will load the firmware file automatically. Or, you can select your file manually by

clicking and navigating to the UPG firmware file.

4Click Update. The utility will start updating the new firmware.

Firmware Update Instruction User's Guide | 7

5Once the updating process is completed, please follow the on-screen instructions to re-

start your monitor.

NOTE: Update takes up to 12 minutes. Do not power off or disconnect cable while

updating.

NOTE: If you experience problems during or after update, refer to

Troub l e sho oti ng

Errors Possible Solutions

File permission error •Try saving the firmware file in another location.

•Check if the firmware file has read permission.

•Check if you have owner rights for the firmware file.

•Or, run this utility with administrator privileges.

Monitor not detected •Follow

Firmware Update Pre-requisites

to check if the power and USB

cables are properly connected to your computer and reopen the Monitor

Firmware Update Utility.

•In USB of the OSD menu, make sure the USB port is set to the

corresponding input signal.

Write protection error Re-try updating with the following steps:

Flash erase error

Update error

Monitor firmware checksum

error

USB device inactive after

new firmware installation.

Re-try the updating steps from 1 to 4 as stated above.

A warning message appears:

“Firmware update was not

completed. Please update

the monitor firmware again.”

Re-try updating the monitor’s firmware. Do not turn off the ISP tool until the

update is complete.

8| Firmware Update Instruction User's Guide

Tro ub l eshooting

1Close the Monitor Firmware Update Utility.

2Turn off the monitor by pressing the power button.

3Re-plug the power cord.

4Turn on the monitor.

5Try updating again with the Monitor Firmware Update Utility.

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