Digital Equipment 3300R Bedienungsanleitung

DIGITALServer3300/3300R

ServiceGuide

Part Number: ER−K7FWW−SG. A01

February 1998

This guide describes diagnostics used in troubleshooting system failures, as well as the

procedures for replacing field-replaceable units (FRUs).

Digital Equipment Corporation

Maynard, Massachusetts

February 1998

Digital Equipment Corporation makes no representations that the use of its products in the manner described in this

publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication

imply the granting of licenses to make, use, or sell equipment or software in accordance with the description.

Possession, use, or copying of the software described in this publication is authorized only pursuant to a valid

written license from Digital or an authorized sublicensor.

The following are trademarks of Digital Equipment Corporation: DEC VET, DIGITAL, and the DIGITAL logo.

The following are third-party trademarks: Microsoft and MS-DOS are registered trademarks and Windows NT is a

trademark of Microsoft Corporation. Lifestyle 28.8 DATA/FAX Modem is a trademark of Motorola, Inc. Adobe

and PostScript are registered trademarks of Adobe Systems, Incorporated. Helvetica and Times are registered

trademarks of Linotype Co. All other trademarks and registered trademarks are the property of their respective

holders.

FCC Notice: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance

with the instructions, may cause harmful interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this equipment does cause harmful interference to

radio and television reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help

This device complies wth Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this

device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

Any changes or modifications made to this equipment may void the user’s authority to operate this equipment.

If shielded cables have been supplied or specified, they must be used on the system in order to maintain

international regulatory compliance.

iii

Table of Contents

1 Troubleshooting Strategy

Questions to Consider............................................................................................. 1–1

Problem Categories................................................................................................. 1–2

Service Tools and Utilities.................................................................................... 1–10

Information Services............................................................................................. 1–12

2 Power-Up Diagnostics and Display

Interpreting Error Beep Codes ................................................................................ 2–2

Power-Up Display................................................................................................... 2–5

AlphaBIOS Firmware................................................................................ 2–8

Console Event Log........................................................................................... 2–9

Mass Storage Problems......................................................................................... 2–10

Storage Device LEDs............................................................................................ 2–15

Control Panel LEDs.............................................................................................. 2–17

PCI Bus Problems................................................................................................. 2–19

EISA Bus Problems .............................................................................................. 2–20

Additional EISA Troubleshooting Tips..........................................................2–22

Fail-Safe Loader................................................................................................... 2–23

Power-Up Sequence.............................................................................................. 2–24

AC Power-Up Sequence................................................................................. 2–24

DC Power-Up Sequence................................................................................. 2–24

Firmware Power-Up Diagnostics........................................................................... 2–25

Serial ROM Diagnostics................................................................................. 2–25

Console Firmware Diagnostics....................................................................... 2–26

3 Running System Diagnostics

Command Summary............................................................................................... 3–2

Command Reference .............................................................................................. 3–3

test................................................................................................................... 3–3

sys_exer........................................................................................................... 3–6

cat el and more el............................................................................................. 3–8

memexer.......................................................................................................... 3–9

net -s...............................................................................................................3–12

net -ic .............................................................................................................3–13

kill and kill_diags ...........................................................................................3–14

show_status.....................................................................................................3–15

4 Server Management Console

Operating the System Remotely.............................................................................. 4–2

First-Time Setup..................................................................................................... 4–5

Resetting the RMC to Factory Defaults................................................................... 4–8

Remote Management Console Commands.............................................................. 4–9

clear alert......................................................................................................... 4–9

clear port ......................................................................................................... 4–9

disable alert ..................................................................................................... 4–9

disable reboot .................................................................................................4–10

disable remote.................................................................................................4–10

enable alert.....................................................................................................4–10

enable reboot ..................................................................................................4–11

enable remote .................................................................................................4–11

halt in .............................................................................................................4–11

halt out ...........................................................................................................4–12

hangup............................................................................................................4–12

help or ?..........................................................................................................4–12

power off........................................................................................................4–13

power on.........................................................................................................4–13

quit.................................................................................................................4–13

reset................................................................................................................4–14

send alert ........................................................................................................4–14

set alert...........................................................................................................4–14

set baud ..........................................................................................................4–15

set dial............................................................................................................4–16

set escape........................................................................................................4–16

set init.............................................................................................................4–16

set password....................................................................................................4–17

set user............................................................................................................4–17

set wdt ........................................................................................................... 4–17

status.............................................................................................................. 4–18

RMC Troubleshooting Tips................................................................................... 4–19

5 Error Log Analysis

Fault Detection and Reporting ................................................................................ 5–2

Machine Checks/Interrupts ..................................................................................... 5–3

Processor Machine Check (SCB: 670).............................................................. 5–3

System Machine Check (SCB: 660)................................................................. 5–4

Processor-Detected Correctable Errors (SCB: 630) .......................................... 5–4

System-Detected Nonfatal Error (SCB: 620).................................................... 5–4

6 System Configuration and Setup

Verifying System Configuration ............................................................................. 6–2

System Firmware............................................................................................. 6–2

SRM Interface.................................................................................................. 6–3

AlphaBIOS Menu Interface.............................................................................. 6–3

Switching Between Interfaces.......................................................................... 6–4

Switching from SRM to AlphaBIOS ................................................................ 6–4

Switching from AlphaBIOS to SRM ................................................................ 6–4

Verifying Configuration: AlphaBIOS Menu Options........................................ 6–4

Verifying Configuration: SRM Console Commands......................................... 6–5

show config............................................................................................... 6–5

show device .............................................................................................. 6–8

show memory............................................................................................ 6–9

set and show (Environment Variables) .................................................... 6–10

CPU, Memory, and Motherboard.......................................................................... 6–14

CPU Daughter Board ..................................................................................... 6–14

Memory Modules........................................................................................... 6–14

Memory Configuration Rules......................................................................... 6–14

Motherboard .................................................................................................. 6–15

EISA Bus Options................................................................................................. 6–17

Identifying ISA and EISA Options................................................................. 6–17

EISA Configuration Utility................................................................................... 6–18

Before You Run the ECU............................................................................... 6–19

How to Run the ECU..................................................................................... 6–20

Configuring EISA Options............................................................................. 6–21

Configuring ISA Options ............................................................................... 6–22

PCI Bus Options ................................................................................................... 6–24

SCSI Bus .............................................................................................................. 6–24

Configuring Internal Storage Devices .............................................................6–24

External SCSI Expansion................................................................................6–30

Installing a Fifth Hard Drive..................................................................................6–31

Console Port Configurations..................................................................................6–36

set console......................................................................................................6–37

set tt_allow_login ...........................................................................................6–38

set tga_sync_green..........................................................................................6–39

Setting Up a Serial Terminal to Run the AlphaBIOS Console and the ECU....6–39

Using a VGA Controller Other Than the Standard On-Board VGA.................6–40

7 FRU Removal and Replacement

DIGITAL Server 3300/3300R FRUs....................................................................... 7–1

Removal and Replacement ..................................................................................... 7–5

Accessing FRUs, Pedestal Systems.................................................................. 7–5

Accessing FRUs, Rackmount Systems............................................................. 7–8

Cables.............................................................................................................7–11

CPU Daughter Board......................................................................................7–20

Control Panel Module.....................................................................................7–21

Fan .................................................................................................................7–22

Hard Disk Drives............................................................................................7–23

Memory Modules............................................................................................7–24

Disk Status Module.........................................................................................7–26

System Motherboard.......................................................................................7–27

NVRAM Chip (E14) and NVRAM TOY Clock Chip (E78)............................7–30

PCI/EISA Options...........................................................................................7–31

SCSI Disk Drive Backplane............................................................................7–32

Power Supply..................................................................................................7–34

Speaker...........................................................................................................7–36

Removable Media...........................................................................................7–37

8 Default Jumper Settings

Motherboard Jumpers ............................................................................................. 8–2

CPU Daughter Board (J3) Supported Settings......................................................... 8–4

CPU Daughter Board (J1 Jumper)........................................................................... 8–5

Hard Disk Drive Backplane (J5) Supported Settings............................................... 8–6

9 Connector Pin Layout

Internal Connectors................................................................................................. 9–2

External Connectors ............................................................................................... 9–3

vii

Figures

Figure 2-1 AlphaBIOS Boot Menu......................................................................... 2–8

Figure 2-2 Hard Disk Drive LEDs........................................................................ 2–15

Figure 2-3 Floppy Drive Activity LED ................................................................ 2–16

Figure 2-4 CD-ROM Drive Activity LED............................................................ 2–17

Figure 2-5 Control Panel LEDs............................................................................ 2–17

Figure 3-1 Memory Layout.................................................................................. 3–11

Figure 4-1 Remote Management Console Block Diagram..................................... 4–2

Figure 6-1 System Architecture: DIGITAL Server 3300/3300R Systems .............. 6–2

Figure 6-2 Device Name Convention.................................................................... 6–8

Figure 6-3 Motherboard Connectors..................................................................... 6–16

Figure 6-4 EISA and ISA Boards......................................................................... 6–17

Figure 6-5 PCI Board........................................................................................... 6–24

Figure 6-6 SCSI Bus IDs...................................................................................... 6–25

Figure 6-7 RAID/SCSI Cable for Internal Disk Drive Backplane......................... 6–27

Figure 6-8 SCSI Cable for Breakouts at Rear of Enclosure .................................. 6–28

Figure 6-9 SCSI Dual Connector Cable for Standard Bulkhead Connector........... 6–29

Figure 6-10 Removing Divider to Allow for Full-Height Device.......................... 6–30

Figure 7-1 Opening Front Door, Pedestal Systems................................................. 7–6

Figure 7-2 Accessing FRUs, Rackmount Systems................................................. 7–9

Figure 7-3 FRUs, Pedestal and Rackmount Enclosure......................................... 7–10

Figure 7-4 Floppy Drive Cable (34-Pin).............................................................. 7–11

Figure 7-5 Control Panel Module Cable.............................................................. 7–11

Figure 7-6 Power Cords...................................................................................... 7–12

Figure 7-7 Hard Disk Drive Status Cable (20-Pin) ................................................ 7–14

Figure 7-8 SCSI (Embedded 16-Bit) Disk Drive Cable (68-Pin).......................... 7–15

Figure 7-9 SCSI (Embedded 8-Bit) Removable-Media Cable (50-Pin)................7–16

Figure 7-10 SCSI (16-Bit) /RAID Option to Disk Drive Backplane (68-Pin)....... 7–17

Figure 7-11 Wide SCSI Cable for Breakouts at Rear of Enclosure...................... 7–18

Figure 7-12 SCSI Dual Connector Cable for Standard PCI/EISA Bulkhead

Connector............................................................................................................. 7–19

Figure 7-13 Removing CPU Daughter Board...................................................... 7–20

Figure 7-14 Removing the Control Panel Module ............................................... 7–21

Figure 7-15 Removing Fan ................................................................................. 7–22

Figure 7-16 Removing Hard Disk Drives............................................................ 7–23

Figure 7-17 Memory Slots on Motherboard......................................................... 7–24

Figure 7-18 Removing DIMMs from Motherboard.............................................. 7–25

Figure 7-19 Installing DIMMs on Motherboard................................................... 7–25

Figure 7-20 Removing Disk Status Module......................................................... 7–26

Figure 7-21 Removing EISA and PCI Options.................................................... 7–27

Figure 7-22 Removing CPU Daughter Board...................................................... 7–28

Figure 7-23 Removing Airflow Baffle and Motherboard.................................... 7–29

viii

Figure 7-24 Motherboard Layout.........................................................................7–30

Figure 7-25 Removing PCI or EISA Option.........................................................7–31

Figure 7-26 Removing Hard Disk Drives.............................................................7–32

Figure 7-27 Removing Disk Drive Backplane......................................................7–33

Figure 7-28 Removing Power Supply ..................................................................7–34

Figure 7-29 Removing Speaker and Its Cable ......................................................7–36

Figure 7-30 Removing the Floppy Drive..............................................................7–37

Figure 7-31 Removing the CD-ROM Drive .........................................................7–38

Figure 8-1 Motherboard Jumpers (Location).......................................................... 8–2

Figure 8-2 Motherboard Jumpers (Default Settings).............................................. 8–3

Figure 8-3 CPU Daughter Board (Jumper J3)......................................................... 8–4

Figure 8-4 Jumper J1 on the CPU Daughter Board................................................ 8–5

Figure 8-5 SCSI Hard Disk Backplane Jumper Setting (J5)................................... 8–6

Figure 9-1 OCP Connector.................................................................................... 9–2

Figure 9-2 FAN Connector ................................................................................... 9–2

Figure 9-3 COM1 (MMJ) Connector..................................................................... 9–3

Figure 9-4 Remote Management Modem Connector............................................. 9–3

Figure 9-5 COM2 Connector ................................................................................ 9–3

Figure 9-6 Mouse and Keyboard Connectors ........................................................ 9–3

Figure 9-7 Parallel Port Connector......................................................................... 9–4

Figure 9-8 VGA Connector................................................................................... 9–4

Tables

Table 1-1 Power Problems.................................................................................... 1–3

Table 1-2 Problems Getting to Console Mode....................................................... 1–5

Table 1-3 Problems Reported by the Console ....................................................... 1–6

Table 1-4 Boot Problems...................................................................................... 1–8

Table 1-5 Problems Detected by the Operating System......................................... 1–9

Table 2-1 Interpreting Error Beep Codes .............................................................. 2–3

Table 2-2 Console Power-Up Countdown Description and FRUs.......................... 2–6

Table 2-3 Mass Storage Problems........................................................................2–11

Table 2-4 Troubleshooting RAID Problems..........................................................2–14

Table 2-5 Hard Disk Drive LEDs.........................................................................2–16

Table 2-6 Control Panel LEDs.............................................................................2–18

Table 2-7 PCI Troubleshooting............................................................................2–19

Table 2-8 EISA Troubleshooting.........................................................................2–21

Table 3-1 Summary of Diagnostic and Related Commands..................................... 3–2

Table 4-1 Dial and Alert String Elements ............................................................. 4–6

Table 4-2 RMC Troubleshooting.........................................................................4–19

Table 5-1 DIGITAL Server 3300/3300R Fault Detection and Correction.............. 5–2

Table 6-1 Environment Variables Set During System Configuration....................6–11

Table 6-2 Summary of Procedure for Configuring EISA Bus (EISA Options Only)6–21

Table 6-3 Summary of Procedure for Configuring ISA Options.......................... 6–22

Table 6-4 Serial Line Keyboard Commands........................................................ 6–40

Table 7-1 DIGITAL Server 3300/3300R FRUs..................................................... 7–2

Table 7-2 Power Cord Order Numbers (Pedestal Systems).................................. 7–13

Table 7-3 Power Cord Order Numbers (Rackmount Systems)............................. 7–13

Preface

Intended Audience

This guide describes the procedures and tests used to service DIGITAL Server 3300/3300R

systems and is intended for use by Digital Equipment Corporation service personnel and

qualified self-maintenance customers.

The material is presented as follows:

• Chapter 1, Troubleshooting Strategy, describes the troubleshooting strategy for

DIGITAL Server 3300/3300R systems.

• Chapter 2, Power-Up Diagnostics and Display, provides information on how to

interpret error beep codes and the power-up display.

• Chapter 3, Running System Diagnostics, describes how to run ROM-based

diagnostics.

• Chapter 4, Server Management Console, describes the use and operation of the

remote management console (RMC).

• Chapter 5, Error Log Analysis, describes how to interpret error logs reported to the

operating system.

• Chapter 6, System Configuration and Setup, provides configuration and setup

information for the system and system options.

• Chapter 7, FRU Removal and Replacement, describes the field replacement

procedures for DIGITAL Server 3300/3300R systems.

• Chapter 8, Default Jumper Settings, provides the location and default settings for all

jumpers in DIGITAL Server 3300/3300R systems.

• Chapter 9, Connector Pin Layout, provides the pin layout for external and internal

connectors.

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