E-MetroTel XSTIM Infinity Phone Bedienungsanleitung

XSTIM Infinity Phones User Guide

Date: 12 May 2021

Version: 1.2

Phone models: E-MetroTel will provide support for the following

Infinity IP phones, as long as the phones are on the

latest firmware versions and the phones have been

configured as per the programming instructions:

5004

5006

5008

5010

5010W

Documentation Link: https://www.emetrotel.com/tsd/

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TABLE OF CONTENTS

1. Introduction ......................................................................................................................................4

1.1 Controls and Buttons................................................................................................................6

2. Features and Usage...........................................................................................................................7

2.1 Making a Call............................................................................................................................7

Off-hook dialing.................................................................................................................................7

On-hook dialing .................................................................................................................................7

Hands-free dialing .............................................................................................................................7

Call History / Call Log.........................................................................................................................7

Last Number Redial ...........................................................................................................................8

Hotline...............................................................................................................................................8

Intercom (Voice Call) .........................................................................................................................8

Paging................................................................................................................................................8

BLF (Busy Lamp Field)........................................................................................................................9

Speed Dial .........................................................................................................................................9

System Speed Dial .............................................................................................................................9

2.2 While on a Call .......................................................................................................................10

Hold 10

Transfer (Attended).........................................................................................................................10

Transfer (Blind)................................................................................................................................10

Transfer to Voicemail Box ...............................................................................................................11

Call Park...........................................................................................................................................11

Retrieve Parked Call ........................................................................................................................11

Call Park Retrieval Oldest ................................................................................................................12

BLF Direct Call Park..........................................................................................................................12

Disconnect.......................................................................................................................................12

2.3 Incoming Calls ........................................................................................................................12

Directed Call Pickup.........................................................................................................................12

Group Pickup...................................................................................................................................13

BLF Pickup .......................................................................................................................................13

Call Waiting .....................................................................................................................................13

Call Forward ....................................................................................................................................14

Call Forward to Voicemail ...............................................................................................................15

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Do Not Disturb (Make Set Busy)......................................................................................................15

2.4 Calls with Multiple Parties ......................................................................................................15

Call Join ...........................................................................................................................................15

Conference (Multi-Party).................................................................................................................16

2.5 Hotdesking.............................................................................................................................16

2.6 Additional Features using Star Codes ......................................................................................17

2.7 Services Key ...........................................................................................................................18

3. Phone Display Settings.....................................................................................................................21

Addendum: UCX Voicemail User Guide

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1. INTRODUCTION

This User Guide describes the usage of your Infinity phone with the UCX Server.

Depending on the model of phone you have, different keys may be offered for different phones.

Nevertheless, there are some basic controls and buttons that are typically available on all phones.

The following diagram is an example showing the Infinity 5010 IP phone:

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The following diagram is an example showing the Infinity 5008 IP phone:

The following diagram is an example showing the Infinity 5004 IP phone:

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1.1 Controls and Buttons

Standard telephone controls and buttons are listed in the table below.

Control/Button

Phone Model

Description

LED Indicator

All

Blinks when the phone is ringing.

Line keys

All

Configurable line keys with labels displayed on the LCD screen.

Soft keys

All

Context sensitive keys with labels displayed on the LCD screen.

Cancel key

5006/5010

To return to idle screen or cancel a call.

Navigation keys

5006/5010

Menu navigation (up/down/left/right) and center OK key to

select.

Navigation keys

5004/5008/5010W

Menu navigation (up/down/left/right) and center OK key to

select.

SERVICES

All

Press the center OK key when idle to access UCX Features.

Message

All

New message indicator, press to access voicemail box.

Headset

All

Headset mode toggle (applicable only if a headset is present).

Mute

All

Mute/unmute toggle.

Speaker

All

Speaker/handset mode toggle.

Keypad

All

Standard telephone keypad.

Volume keys

All

Call volume increase/decrease.

Call history

5006/5010/5008/5010W

To access the call logs for Received, Placed and Missed calls.

Transfer

5006/5010/5008/5010W

To transfer an active call.

Hold

All

Hold/Resume call toggle.

PHONE MENU

5004/5008/5010W

Double press HOLD key when idle to access the Phone Menu.

Release

5004/5008/5010W

To release or disconnect a call.

Conference

5006/5010

Single press on an active call to initiate Conference.

PHONE MENU

5006/5010

Double press CONFERENCE key when idle to access the Phone

Menu.

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2. FEATURES AND USAGE

2.1 Making a Call

Off-hook dialing

Lift handset.

Dial the number.

On-hook dialing

Press the Line key.

Dial the number.

Hands-free dialing

Press the Speaker or Headset button.

Dial the number.

Call History / Call Log

Press the Call History button.

Use the Up/Down Navigation buttons to view call log entries.

Press the Recvd/Placed/Missed soft key to toggle through the different types of call history.

Press the Call soft key to call the phone number from the selected call log entry.

Use feature code

Press the Feature soft key followed by feature code 812.

Use the Up/Down Navigation buttons to view call log entries.

Press the Recvd/Placed/Missed soft key to toggle through the different types of call history.

Press the Call soft key to call the phone number from the selected call log entry.

The phone model 5004 does not have the Call History button, a Call Log feature line key can be

programmed for easy access to the feature.

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Last Number Redial

Press the Redial soft key.

A call will be made to the last dialed number from the phone.

Hotline

The hotline feature allows the user to make a call simply by lifting the handset or pressing the

Line/Speaker/Headset key and the configured hotline number will be dialed automatically.

This feature is configured by the administrator on the UCX Server.

Intercom (Voice Call)

Use star code

Dial *80 + EXTENSION. (For example, to intercom extension 200, dial *80200.)

Speak into the handset and your voice will be heard on the dialed EXTENSION’s speaker.

Use programmed feature line key

Press the programmed VoiceCall line key.

Enter the EXTENSION number.

Speak into the handset and your voice will be heard on the dialed EXTENSION’s speaker.

Use feature code

Press the Feature soft key followed by feature code 66.

Enter the EXTENSION number.

Speak into the handset and your voice will be heard on the dialed EXTENSION’s speaker.

Paging

Use page group number

Dial the PAGE GROUP extension number.

Speak into the handset and your voice will be heard on the speakers of the extensions that

belong to the page group.

Use programmed feature line key

Press the programmed Paging line key.

Speak into the handset and your voice will be heard on the speakers of the extensions that

belong to the page group programmed on the line key.

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Use feature code

Press the Feature soft key followed by feature code 60.

Speak into the handset and your voice will be heard on the speakers of the extensions that

belong to the Default page group.

Press the Feature soft key followed by feature code 61x, where xis the zone number

from 1 to 6.

Speak into the handset and your voice will be heard on the speakers of the extensions that

belong to page zone X.

BLF (Busy Lamp Field)

A BLF key can act as a speed dial key to directly call the monitored extension.

Press the BLF line key and the monitored extension is dialed immediately.

Speed Dial

Press the configured Speed Dial line key and the target number is dialed immediately.

System Speed Dial

The system administrator can program system wide speed dial locations (a.k.a. speed dial codes).

These system speed dial codes will be available to all users.

To make a call using system speed dial:

1. Dial *0 + SPEED DIAL CODE.

(For example, if the speed dial code is 100, dial *0100.)

User Speed Dial Override

If a user attempts to program a speed dial location that is already in use by the system, the user will be

notified that the speed dial location is already in use.

The user can choose to override the system's number with the user's own number for this location.

All other users will not be affected; they will continue to have access to the speed dial code and

number programmed by the system administrator.

If the user wants to revert back to the system speed dial number, simply delete the user's speed dial

entry.

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Programming User Speed Dial

2. Dial *75 to enter the user speed dial menu.

3. Enter the speed dial location and press the #sign.

4. Follow the audio prompts.

2.2 While on a Call

Hold

Press the Hold button to place a call on hold.

Press the Hold button again or the Resume soft key to resume the held call.

If you have more than one line on hold, then press the Line key to resume the call held on that

line.

Transfer (Attended)

Press the Transfer button or Trnsfer soft key and the original caller is placed on hold.

Enter the other number you want to call and press the Call soft key or the #sign.

When the other party answers, you can consult with the other party first.

To connect the other party with the original caller, press the Transfer button or Trnsfer soft

key.

To abort the transfer, press the Cancel soft key to return to the original caller.

Transfer (Blind)

Press the Transfer button or Trnsfer soft key and the original caller is placed on hold.

Enter the other number you want to call and press the Transfer button or Trnsfer soft key.

The call is immediately transferred.

The same steps are used to add or change a speed dial entry. For an existing entry, the following

audio prompts are presented:

1- To Listen to the number

2- To Change the entry location

3- To Change the number

*- To Cancel and delete the entry

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