ELNA Air Artist Installationsanleitung

Machine

FACTS AND QUESTIONS

Q1 The Machine cannot be initialized

Q2 The message “Searching for Machines” appears on the app and the smart

device cannot be connected to the embroidery machine

Q3 The embroidery machine does not start sewing when I replaced the color

thread and pressed the START/STOP button

Q4 The bobbin thread (lower thread) shows through on the right side of the fabric

Q5 The needle thread (upper thread) loops on the right side of the fabric

Q6 The needle thread broke or ran out while sewing

Q7 The bobbin thread broke or ran out while sewing

Q8 The thread is getting tangled on the wrong side of the fabric

Q9 I cannot attach a fabric to a hoop well

Q10 The needle broke while sewing

Q11 The sewing result does not look great

Q12 The Embroidery machine stopped after making a rattling sound

Q13 The bobbin is not would evenly

Q14 A noise occurs when the needle pierces the fabric

Q15 The machine shut o while sewing/Resume sewing

Q16 The device cannot access the embroidery machine after switching the

access point mode and client mode

Q17 The bobbin winder spindle got tangled when winding the bobbin

Q18 Should I oil the machine?

Q19 My device cannot connect to the embroidery machine after connecting to

the internet

Q20 I do not know where to connect my device

Q21 How would I know if my device is connected to the embroidery machine?

Q22 The embroidery machine and my device are disconnected. I want to

reconnect them.

Q23 I want to check the embroidery data transfer status

Q24 I want to restore the help guide

Q25 I want to restore the built-in embroidery design

Q26 I want to know the app version

Q27 The embroidery machine and my device cannot be connected

Q28 I want to know the status of my machine

Page

Machine FAQ

Machine

FAQ

The machine cannot be initialized

Check the following in order.

Machine

FAQ

The message “Searching for machines” appears on the app and the smart

device cannot be connect to the embroidery machine.

Check the following in order.

The embroidery machine does not start sewing when I replaced the color

thread and pressed the START/STOP button.

Make sure the presser foot lifter is raised when replacing the thread. Lower the

presser foot lifter after replacing the thread.

Make sure the mark on the handwheel is at its highest position.

Make sure the bobbin winder spindle is shifted to the left.

Machine

FAQ

The bobbin thread (lower thread) shows through on the right side of the fabric.

Make sure the needle thread and the bobbin thread are threaded to the

embroidery machine correctly.

If the threads are correctly threaded and the bobbin thread shows through

on the right side of the fabric too much, turn the thread tension dial to a

lower number.

The needle thread (upper thread) loops on the right side of the fabric.

Make sure the needle thread is threaded to the embroidery machine correctly.

If the thread is correctly threaded and the thread loops on the right side of the

fabric, turn the thread tension dial to a higher number.

The needle thread broke or ran out while sewing.

A6-1

The needle thread ran out.

Follow steps below and restart sewing.

Pull up the needle thread to the right side of the fabric and cut it at close to

the fabric as you can.

Rethread the needle thread (upper thread).

Press the stitch back button (-) to move the hoop position 10 stitches be-

fore.

Hold the thread end and start sewing again.

Sew 5 stitches and stop the machine. Trim the threads.

Restart sewing.

Machine

FAQ

A6-2

The needle thread breaks.

Check and make sure followings. Rethread the machine as described in step

A6-1 and restart sewing.

• Needle thread is threaded properly.

• Thread is not jammed or tangled.

• Needle is correctly inserted. Needle clamp screw is secured.

• The needle is not bent or blunt.

• The spool holder holds the spool of thread ﬁrmly.

• Appropriate threads and needles are being used. (Refer to FAQ Embroi-

dery Q1 and Q2)

• Fabrics are not too thick or too hard to penetrate. (Refer to FAQ Em-

broidery Q3)

• Hold the end of the thread lightly when start sewing.

The bobbin thread broke or ran out while sewing.

A7-1

The bobbin thread ran out.

Remove the hoop from the embroidery machine. Replace the bobbin with the

new one. Press the stitch back button (-) to move the hoop position 10 stitches

before and continue sewing.

Press the stitch back button (-) to move the hoop backward one

stitch. Check the needle position and the number of stitches on the

real-time screen. Hold down the button to travel faster and jump 10,

100 or 500 stitches at a time.

You can wind the bobbin thread without having to complete

stitching the current design. To wind the bobbin, stop the machine

and shift the bobbin winder spindle to the right. The machine is

switched to the bobbin winding mode. Wind the bobbin.

Shift the bobbin winder spindle to the left and restart sewing after

the bobbin winding.

Be sure to stop the machine before shifting the bobbin

winder spindle.

Machine

FAQ

A7-2

The bobbin thread broke.

Check the following. Replace the bobbin thread and restart sewing.

Q8.

The thread is getting tangled on the wrong side of the fabric.

Follow steps below to remove the tangled thread.

Stop the embroidery machine. Turn the power switch OFF.

Raise the presser foot lifter and the needle. Cut the tangled thread on the

wrong side of the fabric.

Do not turn the handwheel forcibly if it does not rotate.

Contact the store from which the machine was purchased.

Remove the hoop from the machine.

Remove the needle plate(Refer to the instruction manual “Cleaning the

Hook Area).

Remove the bobbin holder and remove the tangled thread.

Attach the bobbin holder and the needle plate.

Thread the needle thread and bobbin thread to the machine.

Refer to Q15 to resume sewing

I cannot attach a fabric to a hoop well.

You cannot attach a thick or hard fabric to the hoop. (The thickness of the fab-

ric should be 0.2 cm (1/12”) or less.)

Float the fabric if the fabric is too ﬁne to attach (Refer to Embroidery

FAQ Q3-9).

Machine

FAQ

Q10

The needle broke while sewing.

A10

Turn the power switch o and check the following. Turn the power switch o

and replace the needle as instructed in the instruction manual.

The blue tip needle (Part #813404013) that come with the embroidery machine

is recommended. You can also use Organ needle HA x 1 #11, HA x 1SP #11. Con-

tact the store from which the machine was purchased for more details.

Refer to Q15 to resume sewing.

Q11

The sewing result does not look great.

A11-1

For monogramming embroidery:

The font size should be 10 mm or larger. Monogramming embroidery smaller

than 10 mm will be distorted.

Set the monogramming embroidery size to 10mm or larger.

A11-2

For embroidery designs:

Do not enlarge the design size more than 120% or reduce the design size less

than 80%. This may distort the embroidery design.

Change the design size from 80% to 120% of its original size.

A11-3

Tips for better sewing results.

Machine

FAQ

Q12

The embroidery machine stopped after making a rattling sound.

A12

Remove the tangled thread and restart the sewing by following the steps below.

Turn the power switch OFF.

Raise the needle by turning the handwheel, if the handwheel down not turn

freely, contact your dealer.

Remove the embroidery hoop from the embroidery machine. Remove the

fabric and the thread from the hoop.

Remove the needle plate and the hook. Clean the hook area. (Refer to the

instruction manual “Cleaning the Hook Area”)

Rethread the needle and bobbin threads. Do not turn the handwheel forci-

bly if it does not turn smoothly. Contact the store from which the machine was

purchased for more details.

If the thread gets tangled and you cannot remove the

fabric from the needle plate, contact the store from which

the machine was purchased for more details.

Q13

The bobbin is not wound evenly.

A13

Make sure that the bobbin winding thread guide is correctly threaded. If the

thread is wound onto the upper side or lower side of the bobbin, turn the ad-

justing screw.

Do not turn the adjusting screw too hard.

Q14

A noise occurs when the needle pierces the fabric.

A14

The sewing sounds may become loud if the fabric is thick or hard. The thick-

ness of the fabric should be 0.2 cm (1/12in) or less. If the sewing is too loud,

change the embroidery fabric to ﬁne and soft fabric.

Machine

FAQ

Q15

The machine shut o while sewing.

A15

You can resume the sewing. Turn the power switch on and connect the embroi-

dery machine and device.

How to resume the data

Remove the hoop from the machine. Cut the thread close to the fabric

(Do not remove the fabric from the hoop).

Initialize the embroidery machine.

Restart the app.

Connect the embroidery machine to the device.

Recover the data.

Set the hoop to the embroidery machine.

Press the stitch back button (-) to move to the hoop position

10 stitches.

Hold the loose end of the thread lightly and restart sewing.

Q16

The device cannot access to the embroidery machine after switching the

access point mode and client mode.

A16

The previous wireless LAN settings on your device will not be registered when

switching the connection mode. Re-establish the connection between the

wireless LAN router and your device when switching from the access point

mode to the client mode. See A1 and A2.

Q17

The bobbin winder spindle got tangled when winding the bobbin.

A17

Cut the thread and remove the

bobbin. Remove all tangled threads

from the bobbin winder spindle. Use

tweezers for easier removal.

Align the projection on the bob-

bin winder spindle and the slit of

the bobbin.

Put the bobbin on the bobbin

winder spindle.

Be sure that the bobbin snaps into

the place.

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