Epson DLQ-3500II Bedienungsanleitung

User’s Guide

NPD6247-01 EN

Copyrights and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson

Corporation. The information contained herein is designed only for use withthis Epson printer. Epson is not responsible for any

use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,

losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or

unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko

Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable

products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

EPSON is a registered trademark, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, ESC/P, and ESC/P2 are

trademarks of Seiko Epson Corporation.

Microsoft

, Windows

, Windows Server

, and Windows Vista

are registered trademarks of Microsoft Corporation.

IBM is a registered trademark of International Business Machines Corporation.

QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and in other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective

owners. Epson disclaims any and all rights in those marks.

The contents of this manual and the specifications of this product are subject to change without notice.

DLQ-3500II/DLQ-3500IIN User’s Guide

Copyrights and Trademarks 2

Contents

About This Manual

WheretoFindInformation...............................................................8

DescriptionsUsedinthisManual..........................................................8

OperatingSystemVersions...............................................................8

Safety Instructions

SafetyInstructions......................................................................10

Warnings,Cautions,andNotes.......................................................10

Hot Parts Caution Symbol...........................................................10

ImportantSafetyInstructions........................................................10

For United Kingdom users. . . . . ......................................................13

ForSingaporeusers................................................................14

ForGermanusers..................................................................14

ForTurkishusers..................................................................14

Chapter 1 Printer Basics

PrinterParts...........................................................................15

ControlPanel..........................................................................17

ButtonsandLights.................................................................17

GuidetotheLCDScreens...........................................................18

Chapter 2 Menu Options for Settings

MenuOptionsforBasicSettings..........................................................23

BasicSettings......................................................................23

Menu Options for Printer Settings........................................................24

PrintAllSettings...................................................................24

Print Area Settings. . . . . . . ..........................................................24

Character/LineSpaceSettings........................................................25

Print Control Settings. ..............................................................27

InterfaceSettings...................................................................29

Menu Options for Network Settings (Available only onNetworkcompatiblemodels.).............30

DLQ-3500II/DLQ-3500IIN User’s Guide

Contents 3

PrintStatusSheet..................................................................30

AdvancedSetup...................................................................30

RestoreDefaultSettings.............................................................31

PanelLockOutMode...................................................................31

Changing the Panel Lock Out Modesetting.............................................31

Chapter 3 Paper Handling

SelectingaPaperSource.................................................................33

Paper source and paper types........................................................34

Adjusting the Head Gap.................................................................35

Loading Continuous Paper. . . . . ..........................................................38

Positioning the continuous paper supply...............................................38

Loading continuous paper with thetractor.............................................38

LoadingSingleSheets...................................................................45

Loading single sheets from thefront...................................................45

Loading single sheets from the rear. . . . . ...............................................47

LoadingSpecialPaper...................................................................47

Multipartforms....................................................................47

Labels............................................................................48

Envelopes.........................................................................49

Postcards.........................................................................50

Switching Between Continuous Paper and Single Sheets......................................51

Switchingtosinglesheets............................................................51

Switching to continuous paper.......................................................52

UsingtheMicroAdjustFunction.........................................................53

Adjusting the tear off position........................................................53

Chapter 4 Printer Software

About Your Printer Software.............................................................55

UsingthePrinterDriver.................................................................55

Accessing the printer driver fromWindowsapplications..................................56

Accessing the printer driver fromtheStartmenu........................................59

Changing the printer driver settings...................................................61

PrinterDriverSettingsOverview..........................................................62

Printersettings....................................................................63

Monitoring settings................................................................65

DLQ-3500II/DLQ-3500IIN User’s Guide

Contents 4

SettingUtility.....................................................................66

UsingEPSONStatusMonitor3...........................................................66

InstallingEPSONStatusMonitor3...................................................67

Setting up EPSON Status Monitor3...................................................67

AccessingEPSONStatusMonitor3...................................................69

UsingBi-DAdjustment.................................................................70

Making adjustment with Bi-D Adjustment.............................................70

Using Printer Setting. . . . . . . . . . ..........................................................71

Changing printer setting............................................................72

Setting Up Your Printer on aNetwork.....................................................74

Sharingtheprinter.................................................................74

Setting up your printer as a sharedprinter..............................................74

Settingfortheclients...............................................................78

CancellingPrinting.....................................................................83

Uninstalling the PrinterSoftware.........................................................83

Uninstalling the printer driver and EPSON StatusMonitor3..............................84

Chapter 5 Troubleshooting

CheckingthePrinterStatus..............................................................86

Checking Messages on the LCDScreen................................................86

ProblemsandSolutions.................................................................86

Powersupplyproblems.............................................................87

Printing..........................................................................87

PaperHandling....................................................................91

Networkproblems.................................................................94

Correcting USB Problems...............................................................94

ClearingaPaperJam....................................................................94

Aligning Vertical Lines in Your Printout...................................................96

CancellingPrinting.....................................................................97

Using the printer driver. . ...........................................................97

Using the printer’s control panel......................................................97

PrintingaSelfTest.....................................................................97

PrintingHexDump....................................................................98

Chapter 6 Where To Get Help

Technical Support Web Site.............................................................100

DLQ-3500II/DLQ-3500IIN User’s Guide

Contents 5

Contacting Customer Support...........................................................100

Before Contacting Epson. . . . . ...................................................... 100

Help for Users in Europe. . . . ....................................................... 101

HelpforUsersinAustralia......................................................... 101

Help for Users in Singapore. ........................................................102

Help for Users in Vietnam..........................................................102

HelpforUsersinIndonesia.........................................................103

Help for Users in Hong Kong....................................................... 105

HelpforUsersinMalaysia..........................................................105

Help for Users in the Philippines.................................................... 106

Chapter 7 Options and Consumables

ReplacingtheRibbonCartridge..........................................................108

Genuine Epson ribbon cartridge.....................................................108

Replacingtheribboncartridge...................................................... 108

CutSheetFeeder...................................................................... 112

Installingthecutsheetfeeder....................................................... 112

Loading paper to the cut sheetfeeder.................................................114

Loading paper manually using the sheet guide......................................... 116

Switching between the tractor and the cut sheet feeder.................................. 117

Automatic Sheet AlignmentUnit........................................................ 118

Installingtheautomaticsheetalignmentunit.......................................... 118

Loading paper using the automatic sheet alignment unit. . . . . . ...........................120

Adjustingtheprintingposition.......................................................... 121

Chapter 8 Product Information

Printer Specifications.................................................................. 122

Mechanical...................................................................... 122

Electronic........................................................................124

Electrical........................................................................ 125

Environmental................................................................... 126

Paper........................................................................... 126

Printablearea.................................................................... 134

SystemRequirements..............................................................136

CommandLists.......................................................................136

EpsonESC/Pcontrolcodes......................................................... 136

DLQ-3500II/DLQ-3500IIN User’s Guide

Contents 6

IBMPPDSemulationcontrolcodes..................................................137

Standards and Approvals. .............................................................. 138

Safetyapprovals...................................................................138

CleaningthePrinter................................................................... 139

TransportingthePrinter................................................................139

Glossary

Index

DLQ-3500II/DLQ-3500IIN User’s Guide

Contents 7

About This Manual

Where to Find Information

The following manuals are supplied with your Epson printer.

Start Here (paper manual)

Provides information on setting up the printer and installing the software.

User's Guide (this manual)

Provides overall information and instructions on using the printer.

Network Guide ( DLQ-3500IIN only)

Provides network information on management and printer settings.

Descriptions Used in this Manual

❏Screenshots of the printer software screens are from Windows 10 unless otherwise specified. The

content displayed on the screens varies depending on the model and situation.

❏Screenshots of the printer LCD screens are subject to change without notice. The contents may

vary depending on the product.

❏Illustrations of the printer used in this manual are examples only. Although there may be slight

differences depending on the model, the method of operation is the same.

Operating System Versions

Regarding the operating systems, the explanations in this manual are mainly for Windows users and

terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",

"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2",

"Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003

R2", and "Windows Server 2003" refer to the following operating system. Additionally, "Windows" is

used to refer to all versions.

❏Microsoft

Windows

10 operating system

❏Microsoft

Windows

8.1 operating system

DLQ-3500II/DLQ-3500IIN User’s Guide

About This Manual 8

❏Microsoft

Windows

8 operating system

❏Microsoft

Windows

7 operating system

❏Microsoft

Windows Vista

operating system

❏Microsoft

Windows

XP operating system

❏Microsoft

Windows

XP Professional x64 Edition operating system

❏Microsoft

Windows Server

2019 operating system

❏Microsoft

Windows Server

2016 operating system

❏Microsoft

Windows Server

2012 R2 operating system

❏Microsoft

Windows Server

2012 operating system

❏Microsoft

Windows Server

2008 R2 operating system

❏Microsoft

Windows Server

2008 operating system

❏Microsoft

Windows Server

2003 R2 operating system

❏Microsoft

Windows Server

2003 operating system

DLQ-3500II/DLQ-3500IIN User’s Guide

About This Manual 9

Safety Instructions

Warnings, Cautions, and Notes

Warnings

must be followed carefully to avoid bodily injury.

Cautions

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of your printer.

Hot Parts Caution Symbol

This symbol is placed on the print head and other parts to indicate that they may be hot.

Never touch those parts just after the printer has been used. Let them cool for a few

minutes before touching them.

Important Safety Instructions

Read all of these safety instructions before using the printer. In addition, follow all warnings and

instructions marked on the printer itself.

Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the

following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

When setting up the printer

❏Do not place the printer on an unstable surface or near a radiator or heat source.

❏Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted or placed

at an angle.

DLQ-3500II/DLQ-3500IIN User’s Guide

Safety Instructions 10

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