Epson Stylus Pro 10000 Series Stücklistenhandbuch

Please open this booklet and record your unique Unit ID Number.

You will need it to take full advantage of the Preferred Warranty.

CPD-12421

EPSON Preferred

Warranty Program for the EPSON Stylus®Pro Large Format Printers

Priority

Technical Support

Toll-Free

Phone Number

On-Site Repair

Security and

Peace of Mind

Congratulations on your purchase of an EPSON Stylus Pro large format ink jet

printer. Your printer is designed to produce large format, amazingly photo-

realistic output using genuine Epson inks, cartridges and media. To ensure

your complete satisfaction with the printer’s performance, Epson is pleased to

include the EPSON Preferred limited warranty plan.

This 1 year limited warranty plan includes priority toll-free technical support

and on-site response for the hardware repair of your printer. Should you have

a question or experience a problem with your printer, simply call the exclusive

EPSON Preferred toll-free number, select the technical support option, and

enter your Unit ID Number as described in this booklet. Since this is an

exclusive line, your call will be answered promptly.

Please review the information contained in this booklet. You’ll find your

personal Unit ID Number, which enables access to the exclusive EPSON

Preferred Toll-Free Number. You will need this number along with your

printer’s serial number to take advantage of our Preferred Service. For your

convenience, we’ve included a sheet of labels for you to use as an easy

reminder of how to access the Preferred Service. Simply write in the Unit ID

and serial numbers and place the label in plain view on your printer, and in

your business card file for reference; keep the rest for future use. You’ll find

our complete terms and conditions for this 1 year limited warranty at the end

of this booklet, under “Terms and Conditions – Limited Warranty for

Commercial Products.”

Once again, congratulations and welcome to the EPSON Preferred Family.

Welcome and Congratulations

EPSON Preferred

Warranty Program for the EPSON Stylus®Pro Large Format Printers

Purchasing Extended Service:

the EPSON Preferred Plus Plan

The EPSON Preferred Plan offers premium warranty service for 1 year. We’d like

to inform you of the opportunity to extend that premium level of service for an

additional 1 or 2 years through the EPSON Preferred Plus Plan – Epson’s

extended service contracts for the EPSON Stylus Pro large format printers. Just

purchase the Preferred Plus Plan and you’ll continue to have access to our toll-

free priority technical support line and on-site hardware service. You may

purchase the Preferred Plus Plan at any time while your printer is covered under

the standard warranty.

You can obtain detailed terms and pricing information, and purchase a 1 or 2

year Preferred Plus Plan, from your participating EPSON Stylus Pro dealer or

from the Epson Store at www.epson.com.

For EPSON Preferred

Technical Support

Follow these easy steps to

obtain technical support.

Step 1: Have your serial number available:

_____________________________________

Step 2: Call toll-free 888-377-6611.*

Step 3: Follow the voice prompt instructions.

Step 4: Enter your Unit ID Number.

Step 5: Be prepared to work with the Technical Support

Specialist to diagnose the problem.

Operating Hours: Monday through Friday, 6 AM to 8 PM

Saturday, 7 AM to 4 PM (Pacific Time)

Note: Weekend support hours are subject to change without notice.

* While your printer is under warranty, if you experience difficulty using your Unit ID Number

to access the Toll-Free Preferred line, please call 562-276-1305 during normal business hours

so we may resolve the problem.

EPSON Preferred

Warranty Program for the EPSON Stylus®Pro Large Format Printers

Terms and Conditions

Limited Warranty for Commercial Products

What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer

that the EPSON Stylus Pro large format ink jet printer covered by this limited warranty

statement, if purchased and given normal use in the United States or Canada, will conform

to manufacturer’s specification and will be free from defects in workmanship and materials

for a period of one year from the date of original purchase. Epson also warrants that the

consumable ink cartridges enclosed with the printer will perform to the manufacturer’s

specified usage, which usage may expire before the expiration of the limited warranty of

the Epson printer.

What Epson Will Do To Correct Problems: Should your large format printer prove

defective during the warranty period, please call the toll-free support line identified in this

booklet. This line will be answered between 6:00 AM and 8:00 PM Pacific Time, Monday

through Friday, and between 7:00 AM and 4:00 PM Pacific Time on Saturday (excluding

Epson recognized holidays). Weekend hours are subject to change without notice. When

you call, please be prepared to provide your printer’s serial number, which is needed to

verify that the printer is still under warranty. (You may also need to provide proof of

purchase if warranty coverage cannot be verified by the serial number.) An Epson call

center technician will work with you to try to resolve the problem, and if your printer needs

repair, diagnose the issue and determine what parts may be required. If hardware repair is

required, Epson will arrange for the service of your printer.

On-Site Response: If the printer needs hardware repair and you are within Epson’s on-site

service territory, an Epson Authorized Servicer will be contacted to make the repair at your

facility. Epson will usually dispatch repair parts and a technician to your location for the next

business day if determination that repair is required occurs prior to 3:00 PM Pacific Time. If

that determination is made after 3:00 PM, or during weekend hours, dispatch will be for the

second business day. An adult must be available to accept the parts delivery and be

present at all times while a technician is on-site. Epson’s shipment of service parts does not

imply that replacement is required. For both on-site and depot repair, parts may be new or

remanufactured to Epson standards. Repair parts (until installed) and replaced parts are the

property of Epson. Repair parts assume the remaining warranty period of the original

product.

Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for

whatever reason appears to require technical services beyond the capability of field repair.

Under these circumstances, Epson will replace the printer with the same or comparable

printer refurbished to the Epson standard of quality. (The replacement printer will not

include promotional materials, accessories, stands, documentation, manuals, software, or

cables.) The customer must be able to receive, unpack, and install the replacement printer,

and prepare the defective printer for return shipment by following the procedures described

in the user manual. The repacked defective printer will be picked up by a carrier designated

by Epson. If the defective product is not prepared for return within 7 business days of receipt

of the replacement printer, the customer will be invoiced at the prevailing manufacturer’s

suggested retail price for the replacement printer. The replacement printer assumes the

remaining warranty period of the original product.

Epson Depot Repair Response: If your location is outside Epson’s on-site service territory,

you must ship your printer to Epson for repair. Areas outside the on-site service territory

include, for example, U.S. territories and possessions. It is your responsibility to properly

prepare the printer for shipping as described in your documentation and securely package it

in its original container or equivalent. Epson will repair your printer within 7 business days

following receipt and then return it to you via best available method. It is your obligation to

re-assemble the repaired printer.

What This Warranty Does Not Cover:

1) Any damage caused by using unsuitable inks or ink delivery systems in the printer. Please

note that your printer is set up for use with a specific kind of ink. Use of the wrong kind of ink

(for example, use of dye ink in a printer set up for pigment ink) may cause damage not

covered by the warranty. Also, use of bulk ink delivery systems may cause damage not

covered by the warranty.

2 ) Any damage caused by use of non-Epson inks, ink cartridges or media.

3 ) Any damage caused by third-party software, applications, parts, components or peripheral

devices added to the product after its shipment from Epson, e.g. dealer or user-added

boards, components, or cables.

4 ) Any damage caused by misuse, abuse, improper installation, neglect, improper shipping,

disasters such as fire, flood, lightning, improper electrical currents, software problems, or

interaction with non-Epson products.

5 ) Any damage from service performed by other than an Epson Authorized Servicer.

6 ) Service when the printer is used outside the U.S. and Canada.

7 ) Service where the printer label, logo, rating label, or serial number has been removed.

DISCLAIMER OF WARRANTIES: THE WARRANTY AND REMEDY PROVIDED

ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED

WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNLESS

STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY

OTHER PERSON OR FIRM ARE VOID.

EPSON Preferred

Warranty Program for the EPSON Stylus®Pro Large Format Printers

Remedies: Your exclusive remedy and Epson’s entire liability for a material breach of this

Agreement will be limited to a refund of the price paid for the Epson products covered by

this warranty. Any action for breach of warranty must be brought within 15 months of the

date of original purchase. Epson is not liable for performance delays or for nonperformance

due to causes beyond its reasonable control. Except as provided in this written warranty,

neither Epson nor its affiliates shall be liable for any loss, inconvenience or damage,

including direct, special, incidental or consequential damages, including lost profits, cost of

substitute equipment, downtime, claims of third parties, including customers, or injury to

property resulting from the use or inability to use the Epson products, whether resulting

from a breach of warranty or any other legal theory. Some jurisdictions do not allow limits

on warranties or remedies for breach in certain transactions. In such jurisdictions, the limits

in this paragraph and the preceding paragraph may not apply.

In Canada, warranties include both warranties and conditions.

Governing Laws: Any dispute arising out of this Agreement will be settled by arbitration to

be conducted in Los Angeles, California, in accordance with the commercial Arbitration

Rules of the American Arbitration Association, and Judgement upon award rendered by

arbitrator(s) may be entered into any court having jurisdiction thereof. This agreement shall

be construed in accordance with the laws of the State of California, except that the

arbitration clause shall be enforced pursuant to the Federal Arbitration Act.

EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation.

EPSON Preferred is a service mark of Epson America, Inc.

Epson America, Inc. – P.O. Box 93012 - Long Beach, CA 90809-9941 – MS: 6-40

EPSON Preferred

Warranty Program for the EPSON Stylus®Pro Large Format Printers

You must enroll to activate coverage!

Retain this document as proof of purchase.

CPD-12436

EPP10B1 1 Year Premium Upgrade

for the EPSON Stylus®Pro 10000 Series Printer

EPSON Preferred Plus

Premium Support and Protection Plan

Dear Preferred Plus Member:

Congratulations on your choice to extend the protection and support of

your EPSON Preferred Plan. Whether you chose to purchase the 1-year or

2-year plan, you will continue to receive priority technical support and the

convenience of having priority response if your printer hardware problem cannot

be remedied over the phone.

You must enroll in a Preferred Plus Service Plan to receive your benefits. The

enrollment card data will allow us to identify you as a Preferred Plus Member,

and to extend the priority Toll Free access and support privileges of your

existing UNIT ID Number. After verification of your enrollment card and

data, Epson will return a Preferred Plus Plan acknowledgment detailing the

effective dates of your continuing coverage. You will typically receive the

acknowledgment within 14 days of Epson’s receipt of your enrollment card.

Also included in this booklet are the full terms and conditions for the Epson

Preferred Plus Service Plan. If you have any problems gaining access to the

Preferred Support Line at 888-377-6611 please contact us at 562-276-1305

during normal business hours so we may resolve the problem.

Welcome to Preferred Plus

EPSON Preferred Plus

Premium Support and Protection Plan

Andere Handbücher für Stylus Pro 10000 Series

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