Epygi Quadro2x Bedienungsanleitung

Epygi Technologies

Using Quadro Features on IP

Phones

Revision Revised By Date

Updated for 3.1.x image AshotS, AramK, LianaB

Updated with feature codes for Aastra

9112i, Aastra 9133i AshotA, AramS, LianaB May 26, 2006

Quadro variants: Quadro IP PBXs

Filename: Quadro features on LAN IP Phones.doc

Version:

Template: Support Template.dot

Last saved: 5/26/2006 8:42:00 PM by Liana Badalyan

Abstract: This document explains how to use Quadro telephony

services on IP phones tested with the Quadro and provides with

the feature codes dialed on IP phones to access those services.

Please Note: This document contains confidential and proprietary information owned by Epygi Technologies Ltd. Any copying, use or disclosure

of the document or the information contained herein without the written permission of Epygi Technologies Ltd. is strictly prohibited.

Epygi Technologies Using Quadro Features on IP Phones

Table of Contents:

Using Quadro Features on IP Phones .................................1

1Introduction.................................................................4

2References...................................................................4

3Requirements and Preparations...................................4

4SIP Phones Tested with the Quadro.............................5

5Limitations and Differences .........................................6

6Quadro Feature Codes on IP Phones ............................6

6.1 Establishing a call ...............................................................7

6.2 PBX Services Accessible at the Dial Tone................................7

6.2.1 To Use Busy Autoredial .................................................8

6.2.2 To Call Back ................................................................8

6.2.3 To Activate Forwarding Service.......................................8

6.2.4 To Switch Do Not Disturb Mode ......................................8

6.2.5 To Block Last Caller ......................................................8

6.3 Voice Mail Services .............................................................9

6.4 Feature Codes in Auto Attendant.........................................11

6.4.1 Administrator Login ....................................................12

7Quadro PBX Services Accessible during a call ............13

To Park a Call.......................................................................13

7.1 Snom190.........................................................................14

7.1.1 Limitations Specific to Snom190...................................14

7.1.2 Feature Codes on Snom190 .........................................14

7.2 Snom200.........................................................................16

7.2.1 Limitations Specific to Snom200...................................16

7.2.2 Features Codes on Snom200........................................16

7.3 Snom220.........................................................................18

7.3.1 Limitations Specific to Snom220...................................18

7.3.2 Features Codes on Snom220........................................18

7.4 Snom320.........................................................................20

7.4.1 Limitations Specific to Snom320...................................20

7.4.2 Features Codes on Snom320........................................20

7.5 Snom360.........................................................................22

7.5.1 Limitations Specific to Snom360...................................22

7.5.2 Features Codes on Snom360........................................22

7.6 Polycom SoundPoint IP300.................................................24

7.6.1 Limitations Specific to Polycom SoundPoint IP300 ...........24

7.6.2 Features Codes on Polycom SoundPoint IP300................24

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Epygi Technologies Using Quadro Features on IP Phones

7.7 Cisco IP Phone 7960 .........................................................26

7.7.1 Limitations Specific to Cisco IP Phone 7960....................26

7.7.2 Feature Codes on Cisco IP Phone 7960 ..........................26

7.8 Swissvoice IP 10S.............................................................28

7.8.1 Limitations Specific to Swissvoice IP 10S .......................28

7.8.2 Feature Codes on Swissvoice IP 10S .............................28

7.9 Aastra480i.......................................................................30

7.9.1 Limitations Specific to Aastra480i .................................30

7.9.2 Feature Codes on Aastra480i........................................30

7.10 Aastra 9112i ....................................................................32

7.10.1 Limitations Specific to Aastra9112i..............................32

7.10.2 Feature Codes on Aastra9112i....................................32

7.11 Aastra 9133i ....................................................................34

7.11.1 Limitations Specific to Aastra9133i..............................34

7.11.2 Feature Codes on Aastra9133i....................................34

7.12 IpDialog SipTone II (ST201)...............................................36

7.12.1 Limitations Specific to IpDialog SipTone II (ST201)........36

7.12.2 Feature Codes on IpDialog SipTone II (ST201)..............36

7.13 Sipura SPA-841 IP Phone...................................................38

7.13.1 Limitations Specific to SPA-841 IP Phone .....................38

7.13.2 Feature Codes on SPA-841 IP Phone............................38

7.14 Iwatsu SIP Phone .............................................................40

7.15 Limitations Specific to Iwatsu SIP Phone ..............................40

7.15.1 Feature Codes on Iwatsu SIP Phone ............................40

7.16 AT-320 SIP Phone.............................................................42

7.16.1 Limitations Specific to AT-320 SIP Phone .....................42

7.16.2 Feature Codes on AT-320 SIP Phone............................42

7.17 ACT-P104SLD IP Phone .....................................................43

7.17.1 Limitations Specific to ACT-P104SLD IP Phone ..............43

7.17.2 Feature Codes on ACT-P104SLD IP Phone ....................43

PAGE 3 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones

1Introduction

This document explains how to use Quadro telephony services on SIP phones tested with the Quadro

and provides with the feature codes dialed on SIP phones to access those services.

Note that the feature codes are functional regardless of whether the IP phone is connected to the

Quadro locally (the phone is configured as a Quadro’s local IP extension) or remotely (the phone is

configured as a Quadro’s remote extension).

2References

•Quadro Manual-II: Administrator’s Guide of the corresponding release.

•Quadro Manual III: Extension User's Guide of the corresponding release

•IP Phones and IP Lines Configuration Guide

3Requirements and Preparations

•SW 3.1.x is running on Quadro2x/4x/16x.

Quadro is connected to the network and all network settings are done without an•y issue.

•IP phone is connected to the Quadro, powered up and appropriately configured.

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Epygi Technologies Using Quadro Features on IP Phones

4SIP Phones Tested with the Quadro

For optimal compatibility with Quadro2x/4x/16x, we recommend that you use the following SIP

phones running the indicated firmware versions:

Please note: Epygi does not guarantee the correct functionality of Quadro features on SIP phones

that are not included in this list.

Vendor Model Software Version

Aastra 480i Firmware Version: 1.3.0.1080

Boot Version: 1.1.0.4

Aastra 9112i Application version: 1.3.1.1095

Aastra 9133i Application version: 1.3.1.1095

ACT P104SLD Version 02.09

ATCOM AT-320 1.48

CISCO 7960 POS3-07-4.00

IpDialog ST201 Application: SipTone 1.2.0 rc Z_21

IWATSU IX-6IPKTD-A(WH)

Firmware: 2.00.09V4A

POLYCOM SoundPoint IP300SIP

Application: SIP software 1.6.2.0041

Boot: BootROM 2.5.0.0006

SIPUra SPA 841 3.1.4(a)

Snom 190 Application: snom190-SIP 3.60s

Snom 200 Application version 3.56m

Snom 220 Application version 3.56m

Snom 320 Application: snom320-SIP 4.2

Snom 360 Application: snom360-SIP 4.1

Swissvoice IP 10S Application version:IP10 SP v1.0.0 (Build 16)

Boot version: IP10 Boot v1.0.7

PAGE 5 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones

5Limitations and Differences

The following services of the Quadro are not working on any tested SIP phone.

•Hotline.

•Distinctive ringing.

Some of the Quadro services are working with some limitations or slightly differently on SIP phones,

compared to the way they are working on analogue phones.

The Voice Mail Indication feature is working with the following limitation:

•Voice Mail Indication is activated on the Quadro, but the indication type (lamp, tone, or

ringing) should be selected on the phone. For more information on the voice mail indication

types available on your IP phone and how to activate them, please refer to the User’s Manual

of the telephone.

The User Password Protection feature is working with the following difference:

•If User Password Protection is activated on the Quadro for outgoing calls, Quadro will ask for

password not upon lifting the handset as it is on FXS phones, but after dialing the called

destination.

For other services of the Quadro, not supported by an individual SIP phone, refer to Limitations

Specific to the corresponding Phone section below.

Please note: If a particular feature is supported both by the Quadro and a SIP phone, the Quadro’s

feature must be used. Using a SIP phone’s feature not supported by the Quadro is left at the user’s

wn risk.

6Quadro Feature Codes on IP Phones

A feature code is a combination of keys dialed on a phone (analogue or IP) connected to the Quadro

to access Quadro’s telephony services.

Quadro’s telephony services are divided into three groups: PBX, Voice Mail, and Auto Attendant

groups has its own hierarchy.

services. Each of these

PBX services comprise

•PBX services accessible at the dial tone.

codes for PBX services accessible at the dial tone, Voice Mail,

For those codes, please refer to the Feature Codes on the corresponding Phone section below.

•PBX services accessible during a call.

The section presents the feature

and Auto Attendant services.

The feature codes for PBX services accessible during a call are different on different IP phones.

PAGE 6 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones

6.1 Establishing a call

To establish a call, dial the appropriate Routing Number. Routing Numbers and available routs

to, from and through Quadro are listed in the Local Routing Table, which is configured and

managed by the Quadro’s administrator. To get information about routing rules, please turn to your

Quadro’s administrator.

To make an identified call (when calls are routed through the RADIUS server), dial the Routing

Number + * + Identity Code. Identity Codes are arbitrary digit combinations used to identify the

calls routed through the RADIUS server. Identity Code can be used to identify certain called

destinations.

Please Note: You may accelerate establishing a connection by a pound (r) sign dialed at the end

of the number.

6.2 PBX Services Accessible at the Dial Tone

The table below presents the feature codes for PBX services accessible at the dial tone,

characterized by starting with the key .

Services Keys

Enter Voice Mail System a

Busy Autoredial b

Call Back c

Forwarding

Activating/deactivating e

Call Park

After putting the call on hold f

Do Not Disturb

Activating/deactivating hc

Block Last Caller

(Within 10 sec. after terminating the call) hd

Getting the line information he

Administrator login hf

PAGE 7 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones

6.2.1 To Use Busy Autoredial

Service is functional for SIP and PBX calls only. For PSTN calls, feature works as a single redial (with no multiple

attempts to reach the called destination).

Dial bto redial the last number that you called.

If the called number is busy, after dialing b, stay with the handset lifted to activate the

automatic redialing of the last called number for the time period specified on the Autoredial

Settings page (User loginÆCall HandlingÆAutoredial).

The autoredial terminates as soon as

1. The called number is idle and you hear ring back tones,

2. The specified Autoredial Period has expired.

A beep sound will be heard if no autoredialing is possible.

6.2.2 To Call Back

Dial c. The system will call back the last caller.

"The dialed number doesn't exist" voice message will be played if no call back is possible.

6.2.3 To Activate Forwarding Service

Dial eand hang up. The Unconditional Call Forwarding service with the settings specified for Any

Address/Other Addresses on the Caller ID Based Services page will get activated (User loginÆ

Supplementary Services).

Use the same key combination to deactivate the service.

The feature code will have no effect if no unconditional forwarding is configured for Any

Address/Other Addresses. Instead, the system will ask to configure the forwarding settings first.

6.2.4 To Switch Do Not Disturb Mode

Dial hc and hang up. Your phone bell will be off during the period indicated on the Do Not

Disturb Settings page (User loginÆCall Handling) and all incoming calls will be directly forwarded

to your voice mail (if the voice mail service is activated).

Use the same key combination to deactivate the DND service.

6.2.5 To Block Last Caller

Dial hd. The last caller will be blocked and a corresponding entry will be added to the Caller ID

Based Services (User loginÆSupplementary Services) page.

Attention: This service can be activated within 10 seconds after call termination. To unblock the

blocked party, go to the Caller ID Based Services page and disable the Incoming Call Blocking

service for the blocked address. If no other services are enabled for the address, you may delete the

entry from the table.

Blocking the caller with anonymous caller ID (like anonymous@anonymous or similar) will lead to

blocking all callers with unknown caller address.

PAGE 8 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones

6.3 Voice Mail Services

The Voice Mail Services are divided into

two main parts: Voice Mailbox and

Review System Messages. Each of these

parts has a hierarchy itself that is described

below.

aEnter Voice Mail Services

a

Exit

Voice Mail

Services

b

Go to the top of

the

Voice Mail Services

Tree

c

Go one level up in

the

Voice Mail Services

Tree

Voice Mailbox

a

Enter Voice Mail Services

New Messages Menu d

Review System Messages

Send a

Message

or Leave

Reminder

Play

First

Message

Get

Date/Time

info

Greeting

Message

(GM)

Incoming

Blocking

Message

(IBM)

Outgoing

Blocking

Message

(OBM)

Your Name g

Out of Office

Message

(OFM)

Play

Message

Play

Current

Message

Play Next

Message

Listen to

current GM

Listen to

current IBM

Listen to

current OBM

Listen to

current

Name

Listen to

Current

OFM

Print the

attached

FAX

(and

press

START

on the

FAX

machine)

Play

Last

Message

Delete

Current

Message

Record a

New GM

Record a New

IBM

Record a

New OBM

Record a

New Name

Record a New

OFM

Restore

Default GM

Restore

Default IBM

Restore

Default OBM

Restore

Default

Name

Restore

Default

OFM



Reply or

Forward

Message

Stop Recording or Playback

PAGE 9 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones

The New Messages mailbox has the following sub-hierarchy in the Reply or Forward a Message

and Send a Message or Leave a Reminder menu options:

Reply or Forward a Message

Call Back immediately b

Reply by Voice Mail c

Forward a Message

Dial bto mark the message as

Urgent, or press pound to assign

the Normal priority.

Dial

Destination Number

Record a Message

Dial additional

Destination

Number

Record a Message r

Record a Message

Dial bto mark the message as

Urgent, or press pound to assign the

Normal priority.

Send a Message or Leave a Reminder

Dial

Destination Number r

Leave a reminder

Dial additional Destination

Number

Record a Message r

Record a Message

Dial bto mark the message as Urgent,

or press pound to assign the Normal

priority.

Dial bto mark the message as Urgent, or press pound to

assign the Normal priority.

Please Note: The service is restricted regarding sending a message to the PSTN destinations.

Message will be successfully received by the destination if all of the following conditions fit:

- The connection to the destination is successful;

- The voice mail service is enabled on the destination;

- There is enough space in the voice mailbox of the destination;

- The duration of the forwarded/replied message is less than the maximal voice mail duration

set up by the destination

Voice Mail Services for Incoming Calls:

Calling to the extension’s Voice Mailbox

In call queue

(during the greeting message)

Calling to the Zero Out

destination

Skip the greeting message and

start Voice Mail recording

Leave the call queue and

record a Voice Mail

PAGE 10 29 May 2006

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