User Manual
Info Pod E4383 & E4384
6
www.eurobib.com
TROUBLESHOOTING
Error type Check Action
The Info Pod cannot be raised
or lowered
Is the plug in the socket and the power turned
on?
Check the electric power, e.g. try to
connect a lamp to check that the main
supply is working.
Is there any visible damage to wires,
operating units or columns?
Any damaged parts should be
replaced, contact customer service for
new parts.
Is the control or control box faulty?
Check all the connections. Check that
the main plug is in the socket. Connect
a control that you know is serviceable.
If this works, the first control is faulty.
Replace the faulty unit and check that it
functions correctly.
Is there a loose connection between the
control box and the column(s)?
Has the main cable fallen out?
The Info Pod works only in
one direction
Has the Info Pod reached the max./min.
position?
The Info Pod only works between the
programmed positions
Is there too much load on the Info Pod
compared to the max. weight?
Remove the additional weight –and
try again
Is the desk more heavily loaded than it was
when it last functioned normally?
The Info Pod is not raised to
full height. It stops at the same
height each time.
The system has coded a new end stop.
Reset the program to remove the new
end stop.
The Info Pod does not go to
max. position –and stops
in the wrong position
The Info Pod only goes down,
even though it is not
overloaded
Only some of the colums
retract when the Info Pod is
lowered
Either the column or columns that fail to
retract is/are faulty or the cable connection to
the columns(s) is faulty.
Replace cable. If this doesn’t help,
replace the column.
The table is fully lowered and
won’t lift. I cannot see if all the
columns are moving.
Remove some of the load from the Info
Pod.
Either one or more columns is/are faulty or
the cable connection between column(s) and
control box is faulty.
Contact electrician for support.
RESETTING THE PROGRAM
•Press the button until the Info Pod is in bottom position.
•Release button.
•Press the button again (4-5 sec.) and then release the button again.
•The Info Pod is now reset.
