FARGO electronics S000256 Bedienungsanleitung

RESTRICTED USE ONLY FARGO Electronics, Inc.

Persona®C25 Card Printer User

Guide (Rev. 4.0)

Part Number: S000256

Persona®C25 Card Printer User Guide (Rev. 4.0) 1

RESTRICTED USE ONLY FARGO Electronics, Inc.

Persona®C25 Card Printer User Guide (Rev. 4.0), property of FARGO Electronics,

Incorporated

reserved. Printed in the United States of America. Exclusive permission is granted to

authorized resellers of FARGO products to reproduce and distribute this copyrighted

document to authorized FARGO customers, who have signed a “no disclosure agreement”

regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections,

updates, and enhancements to this document.

Revision Control

Number Date Document Title

Revision 4.0 15 April 2003 Persona C25 Card Printer User Guide (Rev.

4.0)

These reference documents were thoroughly reviewed to provide FARGO with professional

and international standards, requirements, guidelines, and models for our technical, training,

and user documentation. At all times, the Copyright Protection Notice for each document

was adhered to within our FARGO documentation process. This reference to other

documents does not imply that FARGO is an ISO-certified company at this time.

•ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management

Systems - Requirements (published by the American Society of Quality, Quality Press,

P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

•The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals,

and John E. West; Second Edition; published by the American Society of Quality, Quality

Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

•Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth

Edition, McGraw-Hill)

Any questions regarding changes, corrections, updates, or enhancements to this document

should be forwarded to:

FARGO Electronics, Incorporated

Support Services

6533 Flying Cloud Drive

Eden Prairie, MN 55344 (USA)

(952) 941-9470

(800) 459-5636

FAX: (952) 941-7836

www.fargo.com

E-mail: [email protected]

Persona®C25 Card Printer User Guide (Rev. 4.0) 2

RESTRICTED USE ONLY FARGO Electronics, Inc.

How to use the guide

The Persona C25 Card Printer User Guide (Rev. 4.0) is, in fact, the troubleshooting and user

guide for the entire Persona C25 Card Printer. The guide is designed to provide installers

and technicians with quick, efficient lookup of related procedures, components, and terms.

The guide can be used effectively in either soft or hard copy, depending on the preference of

the installer or technician.

Refer to Section 5: Printer Setup (as needed).

Manual Description

Sequence of Operations,

Glossary of Terms, and

Technical/Functional

Specifications (hyper-linked)

You can go directly to the Sequence of Operations,

Glossary of Terms, Technical Specifications, and

Functional Specifications to learn how to use the

processes, procedures, functions, and windows for the

Persona C25 Card Printer within concise, correlative

Tables.

Table of Contents (hyper-

linked) You can use the automated Table of Contents to quickly

locate, for example, an error message, a procedure, the

index, or an appendix.

Troubleshooting,

Replacement, Removal,

Diagnostic, and Navigation

Procedures (in hyper-linked

Sections)

You can go directly to Specifications, General

Troubleshooting, Printer Adjustments, and Printer Packing

to find troubleshooting, removal, and replacement

procedures. The section titles are always labeled

according to their function for consistent usage.

Cross-Referencing (hyper-

linked) You can use the cross-referencing links to quickly locate,

for example, an error message or a procedure.

Comprehensive Index

(hyper-linked) You can use the COMPREHENSIVE INDEX to quickly

locate information on the Persona C25 Card Printer,

relating to a specification, a procedural step, a window or

screen, a component, a term, a qualifier, or a related

feature to this printer.

Persona®C25 Card Printer User Guide (Rev. 4.0) 3

RESTRICTED USE ONLY FARGO Electronics, Inc.

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning

symbol (as shown to the below).

•To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

•To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

•To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution:

This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated

by a warning symbol (as shown to the below).

•To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this

symbol.

•To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in

or near the Circuit Board and Printhead Assemblies.

•To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist

strap grounded to avoid potential damage).

•To prevent equipment or media damage, always remove the

Persona C25 Ribbon and Cards from the printer before making any

repairs, unless otherwise specified.

•To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil

and debris before working on the printer.

Persona®C25 Card Printer User Guide (Rev. 4.0) 4

RESTRICTED USE ONLY FARGO Electronics, Inc.

Table of Contents

How to use the guide ____________________________________________________________ 3

Safety Messages (review carefully)________________________________________________ 4

Section 1: Specifications_________________________________________________________ 9

Regulatory Compliances ________________________________________________________ 9

Agency Listings______________________________________________________________ 10

Technical Specifications _______________________________________________________ 10

Functional Specifications_______________________________________________________ 12

Printer Components: Top Cover to Power Port ___________________________________ 13

Printer Components: Centronics-Type Parallel Interface____________________________ 16

Printer Components: Print Ribbons ____________________________________________ 17

Printer Components: Resin-Only Print Ribbons___________________________________ 18

Printer Components: Dye-Sublimation-Only Print Ribbons _________________________ 19

Printer Components: Dye-Sublimation/Resin Ribbons _____________________________ 20

Printer Components: Blank Cards _____________________________________________ 21

Section 2: General Troubleshooting ______________________________________________ 22

Safety Messages (review carefully)_______________________________________________ 22

LCD and SmartGuard Messages _________________________________________________ 23

Reviewing the Top Line LCD Messages_________________________________________ 23

Reviewing the Bottom Line LCD Error / Status Messages___________________________ 28

Communications Errors________________________________________________________ 30

Resolving the Communication Errors ___________________________________________ 30

Card Feeding Errors___________________________________________________________ 34

Resolving the Card Feeding Errors _____________________________________________ 34

Resolving the Flipper Jam error message ________________________________________ 37

Card Jam Errors______________________________________________________________ 38

Resolving the Card Jam: Print Error Message ____________________________________ 38

Resolving the Card Jam: Mag Error / Smart Error Message__________________________ 39

Resolving the Card Jam: Flip Error Message _____________________________________ 39

Print Process Errors ___________________________________________________________ 40

Resolving the Headlift error message ___________________________________________ 40

Ribbon Errors________________________________________________________________ 40

Resolving the Skipping Ribbon Panel problem____________________________________ 40

Resolving the Wrong Ribbon error (being displayed incorrectly)______________________ 41

Resolving the Ribbon Low error message________________________________________ 42

Resolving the Ribbon Breaking problem_________________________________________ 43

Encoding Errors______________________________________________________________ 44

Resolving the Mag Verify error message ________________________________________ 44

Magnetic Offset Adjustment ____________________________________________________ 44

Resolving the Printer cannot read Encoded Data problem ___________________________ 44

Resolving the Data intended for the Magnetic Stripe (printed on the Card) problem_______ 45

Diagnosing Image Problem _____________________________________________________ 47

Resolving the Pixel Failure problem ____________________________________________ 47

Resolving the Card Surface Debris problem ______________________________________ 48

Resolving the incorrect Image Darkness problem__________________________________ 49

Resolving the Ribbon Wrinkle problem _________________________________________ 50

Resolving the excessive Resin Printing problem___________________________________ 51

Persona®C25 Card Printer User Guide (Rev. 4.0) 5

RESTRICTED USE ONLY FARGO Electronics, Inc.

Resolving the incomplete Resin Printing problem _________________________________ 52

Resolving the Image Placement problem ________________________________________ 53

Resolving the poor Image Quality problem_______________________________________ 56

Diagnostics and Calibration_____________________________________________________ 57

Running the Standard Self Test Print ___________________________________________ 57

Reviewing the Standard Self Test Print__________________________________________ 57

Reviewing the 15 Shade Self Test______________________________________________ 58

Reviewing the Standard Self test_______________________________________________ 58

Reviewing the Pin Assignments _______________________________________________ 59

Reviewing the Centronics Parallel Pin Assignments________________________________ 60

Reviewing the Printer Timing Diagram__________________________________________ 62

Reviewing the Printer Timing _________________________________________________ 63

Section 3: Printer Adjustments __________________________________________________ 64

Safety Messages (review carefully)_______________________________________________ 64

Dye-Sub and Resin Intensity Adjustments _________________________________________ 65

Reviewing the RP1 Potentiometer location (Printhead Darkness RP1 Pot) ______________ 65

Adjusting the Dye-Sub and Resin Intensity Level__________________________________ 66

Reviewing the Self Test Output Samples (RPI Potentiometer)________________________ 67

Card Offset Adjustments _______________________________________________________ 68

Adjusting the Card Offset for the Print Station ____________________________________ 68

Adjusting the RP3 Card Offset Location_________________________________________ 68

Adjusting the RP3 to center print the Card _______________________________________ 69

Magnetic Intensity Adjustment (magnetic encoding installed)________________________ 70

Reviewing the RP5 Location (Main Circuit Board Layout) __________________________ 70

Calibrating the RP5 Potentiometer _____________________________________________ 71

Magnetic Offset Adjustment ____________________________________________________ 72

Using the Magnetic Offset (RP7 Potentiometer location)____________________________ 72

Determining the Magnetic Card Offset (process description)_________________________ 73

Using the RP7 Offset Mag Potentiometer ________________________________________ 73

Reviewing the Encoding Module (Display A)_____________________________________ 74

Reviewing the Encoding Module (Display B)_____________________________________ 75

Reviewing the Data (being encoded to the Magnetic Stripe of Card)___________________ 76

Sensor Calibration ____________________________________________________________ 77

Calibrating the Color Ribbon Sensor____________________________________________ 77

Using the C25 Card Printer Advanced Document Settings_____________________________ 79

Determining Paper/Output______________________________________________________ 80

Selecting the Card Size ______________________________________________________ 80

Determining the number of Copies _____________________________________________ 81

Selecting the Default Graphic Resolution ________________________________________ 82

Using the Device Options ______________________________________________________ 83

Selecting from the Ribbon Type options_________________________________________ 84

Selecting from the Color Matching options_______________________________________ 86

Using the Picture Controls______________________________________________________ 88

Controlling the Dye-Sub Intensity (YMCB) ______________________________________ 89

Controlling the Resin Heat ___________________________________________________ 90

Using the default Dither Mode ________________________________________________ 91

Selecting the K Panel Graphics Mode option _____________________________________ 92

Selecting the Split Ribbon Print option __________________________________________ 93

Selecting the Print Back Side Only option _______________________________________ 95

Selecting the Print Edge-to-Edge option _________________________________________ 96

Persona®C25 Card Printer User Guide (Rev. 4.0) 6

RESTRICTED USE ONLY FARGO Electronics, Inc.

Selecting the Rotate 180 Degrees option_________________________________________ 97

Selecting the Pause for Low Ribbon option ______________________________________ 98

Selecting the Overlay option _________________________________________________ 100

Selecting the SmartShield option______________________________________________ 102

Using the Magnetic Encoding Options ___________________________________________ 104

Using the Coercivity option__________________________________________________ 105

Using the Magnetic Encoding Mode option _____________________________________ 106

Selecting the Magnetic Track Options__________________________________________ 107

Selecting the Track Bit Density option _________________________________________ 108

Selecting the Track LRC Generation option _____________________________________ 109

Selecting the Track Character Size option_______________________________________ 110

Selecting the Track Character Parity option _____________________________________ 111

Selecting the Track Character ASCII Offset option _______________________________ 112

Selecting the Shift Data Left option ___________________________________________ 113

Reviewing the Enable MLE Support checkbox___________________________________ 114

Selecting the Verify Magnetic Encoding option __________________________________ 115

Reviewing ISO Track Locations ______________________________________________ 116

Sending Track Information __________________________________________________ 117

Entering Track Information__________________________________________________ 117

Reviewing Tracks 1, 2, and 3 (in Table format) __________________________________ 118

Reviewing the Track Data Note_______________________________________________ 118

Reviewing the ASCII Code and Character Table _________________________________ 119

Selecting the Custom Non-Printable Area_________________________________________ 120

Using the Non-Printable Area Setup window ____________________________________ 121

Selecting the Smart Encode Mode option _________________________________________ 122

Selecting the Disable Printing option __________________________________________ 123

Selecting the Buffer Single Card option ________________________________________ 124

Selecting the Calibration window _______________________________________________ 125

Using the Image Placement controls ___________________________________________ 126

Using the Sensor Calibration_________________________________________________ 128

Selecting the Self Test button ________________________________________________ 129

Section 4: Cleaning___________________________________________________________ 130

Safety Messages (review carefully)______________________________________________ 130

Cleaning the Printhead______________________________________________________ 131

Cleaning the Printer’s Exterior _______________________________________________ 132

Cleaning the Printer’s Interior ________________________________________________ 132

Cleaning the Card Feed Rollers_______________________________________________ 133

Cleaning the Drive Rollers __________________________________________________ 135

Maintaining the Cleaning Rollers _____________________________________________ 135

Cleaning the Platen Rollers __________________________________________________ 138

Cleaning the Magnetic Encoder_______________________________________________ 139

Section 5: Printer Setup _______________________________________________________ 140

Choosing a good location ___________________________________________________ 140

About Moisture Condensation________________________________________________ 140

Unpacking and Packing the Printer ______________________________________________ 140

Unpacking the Persona C25 Card Printer _______________________________________ 140

Packing the Persona C25 Card Printer__________________________________________ 141

Applying Power_____________________________________________________________ 142

Loading Cards into the Printer__________________________________________________ 144

Using your Card Printer_______________________________________________________ 146

Persona®C25 Card Printer User Guide (Rev. 4.0) 7

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Connecting the Printer to your Computer _______________________________________ 146

Installing the Windows Printer Driver____________________________________________ 148

Installing the Printer Driver From the Software Installation CD________________________ 149

Installing Printer Driver Updates________________________________________________ 149

Downloading _____________________________________________________________ 150

Installing ________________________________________________________________ 150

Installing the 32-Bit Print Spooler for Windows 95/98_____________________________ 151

Setting up the Printer Driver ___________________________________________________ 153

Windows 95/98 ___________________________________________________________ 153

Windows NT _____________________________________________________________ 153

Section 6: FARGO Technical Support ___________________________________________ 154

Contacting FARGO Technical Support___________________________________________ 154

Glossary of Terms ____________________________________________________________ 155

Index _______________________________________________________________________ 176

Persona®C25 Card Printer User Guide (Rev. 4.0) 8

RESTRICTED USE ONLY FARGO Electronics, Inc.

Section 1: Specifications

Regulatory Compliances

Term Description

FCC The Persona C25 Card Printer complies with the requirements in

Part 15 of the FCC rules for a Class A digital device. These

requirements are designed to provide reasonable protection

against harmful interference in a residential installation.

If, however, operation of this equipment in a residential area

causes unacceptable interference to radio and TV reception, the

operator is required to take whatever steps are necessary to

correct the interference.

UL The Card Printer is listed under UL 1950 INFORMATION

TECHNOLOGY EQUIPMENT file number E145118.

File Number E145118, Volume 1, Section 15.

CSA The Printer manufacturer has been authorized by UL to represent

the Card Printer as CSA Certified under CSA Standard 22.2.

File Number LR 88198.

TÜV-GS The Card Printer has been tested and complies with IEC950 and

bears the TÜV-GS mark.

License Number S9674046

ITS-EMC The Printer has been tested and complies with CISPR 22-13 and

EN55022 standards for EMI emissions and have been tested and

comply with IEC801,-2,-3,-4 standards for susceptibility, Class B.

(Note: Based on the above testing, the Printer manufacturer

certifies that the Card Printer complies with all current EMC

directives of the European Community and has placed the CE

mark on the Card Printer.)

License Number V9674047

Persona®C25 Card Printer User Guide (Rev. 4.0) 9

RESTRICTED USE ONLY FARGO Electronics, Inc.

Agency Listings

Term Description

Safety

Standards UL 1950, CSA C2.2 No.950-95 and TüV-GS (IEC 950).

Emissions

Standards FCC Class B, CRC c1374, Class B and TüV-EMC (IEC-801 –2, -3, -4;

CISPR 22, Class B) CE and BCIQ Class A (Taiwan).

Technical Specifications

Term Description

Printing Method Dye Sublimation / Resin Thermal Printer

Printing

Resolution 300 x 300 dpi (11.8 dots / mm)

Colors Up to 16.7 million colors and 256 shades per pixel.

Print Speed Here are the print speeds:

•Approximately 8 seconds (K)

•Approximately 15 seconds per card (KO)

•Approximately 25 seconds per card (YMCO)

•Approximately 30 seconds (YMCKO)

Print Area Standard CR-80:

•Card Size: 2.125 inches (54mm) x 3.375 inches (85.6mm)

•Print Area: 2.11 inches (53.5mm) x 3.37 inches (85.5mm)

Accepted Card

Sizes •CR-80 (3.375 inches L x 2.125 inches W / 85.6mmL x 54mmW)

Accepted Card

Width 2.1 inches to 2.13 inches W (53mm to 54mmW)

Accepted Card

Length Range Single Sided: 3.25 inches to 3.88 inches L (82mm to 98mmL)

Double Sided: 3.25 inches to 3.37 inches L (82mm to 85.3mmL)

Continued on the next page

Persona®C25 Card Printer User Guide (Rev. 4.0) 10

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