Garmin VIVOACTIVE 3 Installationsanleitung

FAQ

My Garmin Device Is Paired but Not

Connecting to Sync Data to My Garmin

Connect Account.

If data from your Garmin device has stopped syncing to your Garmin Connect account, There

are some troubleshooting steps that you can take which should resolve your issue.

Troubleshooting Steps:

NOTE: Make sure that your Garmin device is within Bluetooth range of your smartphone and

that the Bluetooth setting on your device is not turned off. Either of these factors will result in

your Garmin device not connecting to sync with the Garmin Connect App on your smartphone.

Try each step followed by checking to see if the problem is resolved:

1. Close the Garmin Connect App. Then reopen it.

oApple instructions

oAndroid Instructions

2. Power the Garmin device off and then power it back on

oRechargeable devices without a power button: Plug your device into a USB

power source using the charging cable. This is the equivalent of a restart.

ovivofit devices: skip this step since you cannot power cycle your device

3. Power down the smartphone then power it back on

4. Remove then add the Garmin device from the Garmin Connect App

oInstructions to do this can be found here: Removing and Adding a Device in the Garmin Connect

App

How can I tell when the issue is fixed?

You can tell when your Garmin device is connected and syncing from the top of the My Day

view of the app:

The device status ring will display a green dot.

The sync arrows will spin during a sync

The Garmin Connect App is Not Finding my

Garmin Device During the Pairing Process

If you are attempting to add your Garmin device to the Garmin Connect App and the app is not

finding your device, review the following common solutions that may solve your problem.

Make sure that pairing mode is enabled on your Garmin device.

oTurning on pairing mode will trigger a Bluetooth beacon signal that the Garmin

Connect App will look for. Access Settings and then Bluetooth or Phone options

to enable pairing mode on your device. Location of this setting can vary, consult

your Owner's Manual for specific instructions.

Turn the Bluetooth setting on your smartphone off and then back on.

oCycling this setting on your smartphone can resolve some pairing issues.

Power off and then power on your Garmin device.

oIf you have a Garmin device that does not feature a button, use the charging cable

and plug it into external power. The device will reboot automatically when you

connect it to an external power source.

I am getting a "Pairing Failed" message

when setting up my Garmin device through

the Garmin Connect App

If you receive a "Pairing Failed" message went attempting to add your Garmin device to the

Garmin Connect App, review the following common solutions that may solve your problem.

Example of error message

NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not

entering this code or entering the wrong code will result in a "Pairing Failed" message

Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing process.

If the issue persists, reboot the Garmin device by powering it off and then powering it back on. Attempt to complete the

pairing process again.

oFor devices without a button, plugging them into external power with the charging cable will reboot them.

Try rebooting the smartphone by powering it off and then powering back on. Attempt to complete the pairing process

again.

My Garmin Fitness Device Is Not Receiving

Smart Notifications from My Phone

In order to receive smart notifications on your Garmin device, it must be paired to your phone

through the Garmin Connect app. If your device is paired and you are not seeing notifications,

check the following which will resolve most issues:

1. Review App Permissions settings:

Select your platform below to reveal instructions

Android InstructionsiOS Instructions

2. Review App Notification settings:

Select your platform below to reveal instructions

Android InstructionsiOS Instructions

3. Check the Smart Notifications setting on your Garmin Device.

oThis setting is usually found under Settings > Bluetooth/Phone. This setting

needs to be turned on. For specific steps, refer to your device's Owner's Manual.

4. Android Users: Confirm that Notification Access has been granted to the

Garmin Connect app.

oThe location of this setting will vary by phone manufacturer. If you cannot find this

setting Contact your phone manufacturer for specific instructions.

NOTE: The following are general steps and may not match your particular phone

1. Open the phone's Settings menu

2. Select the magnifying glass icon at the top of the screen

3. Input “Access” into the search box

4. Select Notification Access or Access to Notifications

On some phones you may need to select Special Access first

5. Enable access to notifications for Connect

Controlling What Android Smart

Notifications Display on a Garmin Device

Managing which notifications from an Android phone that come across to a Garmin device can

be controlled from the settings within the Garmin Connect app.

To manage Smart Notifications:

1. From the Garmin Connect app select (upper left-hand corner)

2. Select Settings

3. Select Smart Notifications

From here, toggle to enable or disable all Smart Notifications or customize by selecting

individual apps.

If these steps have been completed and you are not receiving any smart notifications, See Related

content below to further troubleshoot your issue.

Controlling What Android Smart

Notifications Display on a Garmin Device

Managing which notifications from an Android phone that come across to a Garmin device can

be controlled from the settings within the Garmin Connect app.

To manage Smart Notifications:

1. From the Garmin Connect app select (upper left-hand corner)

2. Select Settings

3. Select Smart Notifications

From here, toggle to enable or disable all Smart Notifications or customize by selecting

individual apps.

If these steps have been completed and you are not receiving any smart notifications, See Related

content below to further troubleshoot your issue.

Improving the Accuracy of the Optical Heart

Rate Sensor

The optical heart rate sensor on your Garmin watch uses light to penetrate your skin and estimate

your heart rate. This allows you to get heart rate information without the need for an additional

sensor such as a heart rate strap. To ensure best possible accuracy, follow the below guidelines.

Make sure the watch is snug tight to the point it cannot move up and down your wrist. A

little tighter when working out and a little looser when not.

Wear the watch on outside of wrist, away from wrist bone

Avoid wearing the watch over dark tattoos

Check to see if the watch has locked on to your heart rate prior to starting your activity. You can

confirm this by looking at your heart rate widget

oFlashing heart symbol: Watch is looking for your heart rate

oSolid heart symbol: Watch is locked onto your heart rate

Ensure green lights (LED's) are functioning

Limitations and Accuracy of Garmin’s Wrist Based HR (Elevate)

The optical wrist heart rate monitor for Garmin wearables is a valuable tool that can provide an

accurate estimation of the user’s heart rate at any given point in time. The optical heart rate

monitor is designed to attempt to monitor a user’s heart rate 24 hours a day, 7 days a week. The

frequency at which heart rate is measured varies, and depends on the level of activity of the user.

When you start an activity with your Garmin Optical Heart Rate device, the optical heart rate

monitor provides feedback more frequently as the optical sensor is on all of the time and is trying

to measure heart rate on a continuous basis during a given activity period. The intent is to

provide the user with a more frequent and accurate heart rate reading during a given activity.

However, while Garmin’s wrist heart rate monitor technology is state of the art, there are

inherent limitations with the technology that may cause some of the heart rate readings to be

inaccurate under certain circumstances. These circumstances include the user’s physical

characteristics, the fit of the device, and the type and intensity of the activity as outlined above.

The heart rate monitor data is not intended to be used for medical purposes, nor is it intended to

diagnose, treat, cure or prevent any disease or condition.

What Can Cause the Heart Rate Sensor from

My Watch to Be Inaccurate?

Optical heart rate sensors* work by using lights that can measure small changes in blood volume

in the capillary layer just below the epidermis as blood flows through the wrist area. While

Garmin’s wrist heart rate monitor technology is state of the art, there are inherent limitations

with the technology that may cause some of the heart rate readings to be inaccurate under certain

circumstances. The information below describes three main challenges we face when it comes to

wrist heart rate monitor technology:

False Heart Rate Detection

Changes in blood volume aren't always caused by changes in heart rate. Your vascular system is

like a balloon, so movement of your body or flexing of large muscle groups can affect the level

of blood volume in the wrist area and make it more challenging to accurately detect heart rate

among the presence of other signals that have a much larger magnitude and that change more

dynamically.

In the following example the watch initially detected and locked onto the runner's pulse,

but around 20 minutes in it locked to their running cadence:

Why does this happen?

In some cases there isn't much blood in the tissue on the back of the wrist. This issue is

common when it is cold outside or early in a workout before your blood really starts pumping.

How can I prevent this from occurring?

When you plan to workout, warm up a bit before starting the activity. In addition to this, make

sure you are properly wearing the watch. Tips on fit are described in the next section.

Not Wearing the Watch Properly

For the best heart rate performance from your watch, ensure the following.

The optical heart rate sensor must remain in contact with your skin at all times

The watch must also be worn snug, but not too tight

oIf worn too loose the watch can slide around, creating a gap between the optical heart

rate sensor and your skin.

oIf the watch is worn too tight it can actually restrict blood flow..

The watch is properly tight when you can move the watch and the skin underneath moves with

it.

Certain Types of Activities Can Affect Heart Rate

Performance

Activities that cause flexing of the wrist (ex. rowing, weight lifting, or gripping a tennis racket)

may create an effect similar to wearing the watch too tightly and restrict blood flow. When this

occurs the watch may have a difficult time detecting an accurate heart rate.

Skin Tone and Tattoos Can Affect Heart Rate Accuracy

Skin tone has an effect as the melanin in the skin absorbs some of the light. Garmin designs our

watches to work on all skin tones.

For higher Fitzpatrick classifications, more melanin is present in the skin. The sensor may have

to work harder to find pulse which can require slightly more battery power

What about tattoos?

Tattoos absorb much of the light from the optical heart rate sensor which can cause major

problems with accurately detecting heart rate. The sensor needs to be on an area free of tattoos.

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