If your router has a beamforming feature, try disabling it to see if your Nest camera has better
connectivity. Refer to your Wi-Fi router’s manual to see if it has a beamforming feature and how
to turn it off.
Parental Controls or firewall security
High firewall security or parental controls can block communication with Nest servers. Refer to
your Wi-Fi router’s manual to see if this feature is enabled on your network and how you can
exempt your Nest camera from these restrictions.
Device priority (Quality of Service)
If your router has device priority enabled, it could be limiting the amount of bandwidth available
for your Nest camera and cause your camera to disconnect. Try moving your Nest camera to a
higher spot on your router’s device priority list. Since each router is different, check your
router’s manual for more information on Quality of Service and how to see if it’s enabled on
your router.
7. Check if your router is on the incompatible list>
If after you check your router’s settings your camera still won’t connect to your home Wi-Fi
network, check that your router or modem is not on the incompatible list.
Note: Even if your router is on the incompatible list, some incompatibility problems can be
resolved by changing your router settings or by updating firmware.
8. Try turning off other devices connected to Wi-Fi>
Your internet service provider may limit the amount of bandwidth after it reaches a certain
threshold (check with your service provider on these limits). So if you have many devices using
bandwidth, your camera may have connection issues because of network traffic.
1. Choose one internet connected device in your home and switch off its Wi-Fi, unplug its ethernet
cable, or turn it off so that it’s not using any internet bandwidth. Some devices that connect to
Wi-Fi include laptops, tablets, wireless printers, streaming or casting devices, and audio systems.
2. Open the offline camera’s video stream in the app and wait a few minutes. If you see the live
video stream appear, the camera has reconnected. If it doesn’t reconnect, repeat the above
steps to turn your other cameras off, or disconnect other devices like laptops, tablets, and
streaming devices from Wi-Fi.
3. If the offline camera reconnects after you’ve disconnected other cameras or devices:
