Grandstream Networks GXP2135 Bedienungsanleitung

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GrandstreamGXP2135

UserGuide

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Rev.2018‐03‐21.01

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Overview

TheGrandstreamGXP2135isanamazingphonethatoffers

usersalargeamountofoptionsandcustomizablebuttons.

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1.Makingacall

1. Startdialingthenumberyouwishtoreach

 Ifyouwishtostartthiscallonthehandsetthenpickupthehandsetbeforedialingor

youcanpickitupafteryouhavedialed

 Ifyouwishtostartthiscallonaheadsetthenpresstheheadsetbutton( )before

dialingoryoucanpresstheheadsetbuttonafteryouhavedialed

 Pleasenotethat,whilethisisnotthedefault,yourorganizationmayhavespecialdialing

rulesthatarerequiredtodialcertainnumbers(e.g.dialinga9beforeanexternal

number)

2. Pressthesoftkeyundertheword“Dial”

 Optionallyyoucanpressthedialbutton( )

 Optionallyyoucanpressthespeakerphonebutton( )

 Optionallyyoucanjustwaitanditwillstartthecall

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2.Answeringacall

1. Pickupthehandset

 Optionallyyoucanpressthespeakerphonebutton( )

 Optionallyyoucanpresstheheadsetbutton( )

 Optionallyyoucanpressthesoftkeyundertheword“Answer”

3.Workingwithcallsonhold

Thisphonecanplacecallsonholdandallowyoutoswitchbetweenthem.NOTE:Manyorganizations

usecallparkinginsteadofplacingcallsonholdbecauseitcanmaketheprocessofmovingacallaround

inyourorganizationeasier.

3.1.Placinganactivecallonhold

1. Whileonanactivecall,pressthepausebutton( )toplacethatcallonhold

3.2.Resuminganon‐holdcall

 Ifyouonlyhaveonecallonholdandnootheractivecallsyoucanresumethatcallbypressing

thesoftkeyundertheword“Resume”

 Ifyouhaveacallonholdandarecurrentlyonanotheractivecallyoumustplacetheactivecall

onhold,transferit,orenditbeforeyoucanresumeacallonhold.

1. Usethearrowkeystoselectacallonholdfromthelistofonholdcallsonyourscreen

2. Pressthesoftkeyundertheword“Resume”

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4.Transferringacall

Therearetwodifferenttypesoftransfers.ABLINDtransferwillsendthecallerdirectlytorecipientwith

noannouncement.Thisisperfectforsendingcallstoavoicemailbox.AnATTENDEDtransferallows

youtospeakwiththerecipientbeforeconnectingthemwiththecaller.NOTE:Manyorganizationsuse

callparkinginsteadoftransfersbecauseforsomeorganizationsitcanmaketheprocessofmovingacall

aroundeasier.

4.1PerformingaBLINDtransfer

Ablindtransferallowsanyusertotransferanactivecalltoanotherdestinationasquicklyaspossible.

1. Whileonanactivecall,pressthetransferbutton( )orthesoftkeyundertheword

"Transfer"

2. Pressthesoftkeyundertheword"BlindTrnf"

3. Dialthedestinationnumberwhereyouwanttosendthecall

 Tosendacalldirectlytovoicemaildialastar(*)beforetheuser’sextension

4. Pressthesoftkeyundertheword"BlindTrnf"asecondtime

Yourphonemaybeconfiguredwithtransferbuttonsthatwillperformablindtransfertoapre‐

programmeddestinationsimplybypressingthatbuttonwhileonanactivecall.

4.2PerforminganATTENDEDtransfer

Anattendedtransferallowsyoutospeakwiththedestinationnumberbeforesendingthemthecall.

1. Whileonanactivecall,pressthesoftkeyundertheword"Transfer"

2. Pressthesoftkeyundertheword"AttTrnf"

3. Dialthedestinationnumberwhereyouwanttosendthecall

4. Pressthesoftkeyundertheword"AttTrnf"asecondtime

 Ifthedestinationiswillingtoacceptthecall

i. Pressthesoftkeyundertheword"Transfer"tocompletethetransfer

 Iftheforanyreasonyoudonotwishtocompletethetransfer

i. Pressthesoftkeyundertheword“Split”

ii. Pressthesoftkeyundertheword“EndCall”

iii. NOTE:ifthepersonyoudialedhangsuponyouthenyouwillnotneedtosplit

thecallsorendthesecondcall

iv. Pressthesoftkeyundertheword“Resume”tobeconnectedtotheoriginalcall

NOTE:Ifyouwishtomovecallsaroundwhilehavingtheopportunitytospeakwiththedestination

beforetheyreceivethecallthenIntulserecommendsusingcallparkinginsteadofattendedtransfersin

mostcases.

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5.CallParking

Callparkingisaprocessofplacingacallonholdinapredefined“space”.Anyonecanretrievethatcall

atalatertimebypressingthecorrespondingbuttonontheirphoneordialingthespacesnumber.

5.1.Parkingacall

1. Whileonanactivecall,pressoneofyourprogrammedbuttonswhichcorrespondstoaparking

space.

 Ifyourorganizationhasmanyparkingspacesyoumaynothaveabuttonwhich

correspondstoeveryparkingspaceinyourorganization.Inthiscaseyoucanalso

performanattendedtransferofanactivecalltoaspecialnumberassignedtothe

parkingLOTwhichwillannouncewhichspacethecallhasbeenparkedin.

5.2.Retrievingaparkedcall

1. Pressoneofyourprogrammedbuttonswhichcorrespondstotheparkingspaceholdingthecall

youwishtoretrieve.

 Ifyourorganizationhasmanyparkingspacesyoumaynothaveabuttonwhich

correspondstoeveryparkingspaceinyourorganization.Inthiscaseyoucandialthe

numberassignedtotheparkingspaceholdingthecallyouwishtoretrieve.

5.3.Usingcallparkingtomovecallsaroundyourorganization

Callparkingcanbeaneasywayfororganizationstomovecallsaroundinsteadoftransferringthem.For

example,letussupposethatanofficeprofessionalnamedJohnanswersmanyincomingcallsperday.

Johnmaywishtosendsomeofthosecallstohismanager,James.WhenacallcomesinJohncanpark

thecallinaspaceforwhichheknowsbothheandJameshavebuttons.HecanthencallJamesandtell

himthatsomeoneisholdingforhimin“Park71”.Then,JamescanhangupwithJohnandpressthe

buttononhisphoneforthatspacetopickupthecall.IfJamestellsJohnthathecannottakethecallat

thistimeJohncanretrievethecallhimself.Ifnoonepicksupthecallfromtheparkingspaceitwill

eventuallyringthepersonwhoparkeditandattempttoreturnthecalltothem.

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6.Multiway/ConferenceCalling

TherearedifferentwaysofdoingmultiwaycallsandIntulsehasadedicatedguidethatcoverseachof

thoseoptions.Thisphonehasadedicatedbutton( )forperformingmultiwaycalls.Formore

informationpleaseseetheConferenceCallingGuide.

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7.AccessingtheVoicemailSystem

Thefollowingwillcoverhowtoaccessthevoicemailsystemfromyourphone.Intulsehasacomplete

guideonhowtousethevoicemailsystem.FormoreinformationpleaseseetheVoicemailUserGuide.

7.1Accessingyourpersonalvoicemail

1. Pressthevoicemailbutton( )

2. Enteryourpassword(ifyouhaveone)and,optionally,presspound(#)

a. Thedefaultpasswordforanyvoicemailboxisthemailboxnumber

7.2Accessinganotheruser’s(shared)voicemail

Yourphonemaybeconfiguredsooneofyourprogrammablebuttonsismonitoringanothervoicemail

box.Itwillturnredifthatmailboxhasnewmessages.

1. Presstheprogrammedbutton

2. Enteryourpassword(ifyouhaveone)and,optionally,presspound(#)

a. Thedefaultpasswordforanyvoicemailboxisthemailboxnumber

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