HP 260 G2 DM Handbuch

Maintenance and Service Guide

HP 260 G2 Desktop Mini PC

L.P. The information contained herein is subject

to change without notice.

Intel, Core, Pentium, and Celeron are

trademarks of Intel Corporation in the U.S. and

other countries. Bluetooth is a trademark

owned by its proprietor and used by HP under

license. Microsoft and Windows are U.S.

registered trademarks of the Microsoft group

of companies. SD Logo is a trademark of its

proprietor.

The following applies to HP systems with Intel

Skylake or next-generation silicon chip-based

system shipping with Windows 7, Windows 8,

Windows 8.1 or Windows 10 Pro systems

downgraded to Windows 7 Professional,

Windows 8 Pro, or Windows 8.1: This version of

Windows running with the processor or

chipsets used in this system has limited

support from Microsoft. For more information

about Microsoft’s support, please see

Microsoft’s Support Lifecycle FAQ at

https://support.microsoft.com/lifecycle

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition (April 2016)

Document Part Number: 860801-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product features ........................................................................................................................................... 1

Standard conguration features ........................................................................................................................... 1

Serial number location .......................................................................................................................................... 1

Front panel components ........................................................................................................................................ 2

Rear panel components ......................................................................................................................................... 2

2 Illustrated parts catalog ................................................................................................................................ 3

Chassis spare parts ................................................................................................................................................ 3

Computer major components ............................................................................................................. 3

Miscellaneous parts ............................................................................................................................. 4

Drives and memory ............................................................................................................................. 5

3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................... 6

Electrostatic discharge information ...................................................................................................................... 6

Generating static ................................................................................................................................. 6

Preventing electrostatic damage to equipment ................................................................................. 7

Personal grounding methods and equipment .................................................................................... 7

Grounding the work area ..................................................................................................................... 7

Recommended materials and equipment ........................................................................................... 8

Operating guidelines .............................................................................................................................................. 8

Routine care ........................................................................................................................................................... 9

General cleaning safety precautions .................................................................................................. 9

Cleaning the computer case ................................................................................................................ 9

Cleaning the keyboard ......................................................................................................................... 9

Cleaning the monitor ......................................................................................................................... 10

Cleaning the mouse ........................................................................................................................... 10

Service considerations ......................................................................................................................................... 10

Tools and software requirements ..................................................................................................... 10

Screws ............................................................................................................................................... 10

Cables and connectors ...................................................................................................................... 10

Hard Drives ........................................................................................................................................ 11

Lithium coin cell battery .................................................................................................................... 11

SATA hard drives .................................................................................................................................................. 12

SATA hard drive cables ......................................................................................................................................... 12

SATA data cable ................................................................................................................................. 12

SMART ATA drives ................................................................................................................................................ 12

Cable management .............................................................................................................................................. 12

4 Removal and replacement procedures ........................................................................................................... 13

Preparation for disassembly ............................................................................................................................... 13

Access panel ......................................................................................................................................................... 14

Hard drive ............................................................................................................................................................. 15

Memory ................................................................................................................................................................ 17

DDR4-SDRAM SODIMMs .................................................................................................................... 17

Populating SODIMM sockets ............................................................................................................. 18

Replacing SODIMMs ........................................................................................................................... 19

WLAN module ...................................................................................................................................................... 21

Speaker ................................................................................................................................................................ 22

Fan ........................................................................................................................................................................ 24

RTC battery .......................................................................................................................................................... 25

Heat sink .............................................................................................................................................................. 27

Drive cage and drive cable ................................................................................................................................... 28

System board ....................................................................................................................................................... 30

System board callouts ....................................................................................................................... 33

Wireless antennas ................................................................................................................................................ 34

Installing an optional rear port cover .................................................................................................................. 38

5 Computer Setup (F10) Utility ........................................................................................................................ 39

Computer Setup (F10) Utilities ............................................................................................................................ 39

Using Computer Setup (F10) Utilities ................................................................................................ 40

Computer Setup—File ....................................................................................................................... 41

Computer Setup—Storage ................................................................................................................ 42

Computer Setup—Security ............................................................................................................... 43

Computer Setup—Power .................................................................................................................. 45

Computer Setup—Advanced ............................................................................................................. 45

Recovering the Conguration Settings ............................................................................................................... 46

6 Troubleshooting without diagnostics ............................................................................................................ 47

Safety and comfort .............................................................................................................................................. 47

Before you call for technical support .................................................................................................................. 47

Helpful hints ........................................................................................................................................................ 48

Solving general problems .................................................................................................................................... 49

Solving power problems ...................................................................................................................................... 53

Solving hard drive problems ................................................................................................................................ 54

Solving media card reader problems ................................................................................................................... 56

Solving display problems .................................................................................................................................... 57

Solving audio problems ....................................................................................................................................... 61

Solving printer problems ..................................................................................................................................... 63

Solving keyboard and mouse problems .............................................................................................................. 64

Solving Hardware Installation Problems ............................................................................................................. 65

Solving Network Problems .................................................................................................................................. 67

Solving memory problems .................................................................................................................................. 70

Solving USB ash drive problems ........................................................................................................................ 71

Solving front panel component problems .......................................................................................................... 72

Solving Internet access problems ....................................................................................................................... 72

Solving software problems .................................................................................................................................. 74

7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 75

POST numeric codes and text messages ............................................................................................................. 75

Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 80

8 Password security and resetting CMOS .......................................................................................................... 82

Resetting the password jumper .......................................................................................................................... 82

Clearing and resetting the BIOS ........................................................................................................................... 84

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 86

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 86

10 System backup and recovery ...................................................................................................................... 88

Backing up, restoring, and recovering in Windows 10 ........................................................................................ 88

Creating recovery media and backups .............................................................................................. 88

Creating HP Recovery media (select products only) ...................................................... 88

Using Windows tools ......................................................................................................................... 89

Restore and recovery ........................................................................................................................ 89

Recovering using HP Recovery Manager ........................................................................ 90

What you need to know before you get started .......................................... 90

Using the HP Recovery partition (select products only) .............................. 91

Using HP Recovery media to recover ........................................................... 91

Changing the computer boot order .............................................................. 91

Removing the HP Recovery partition (select products only) ....................... 91

Backing up, restoring, and recovering in Windows 7 .......................................................................................... 92

Creating recovery media ................................................................................................................... 92

Creating recovery media using HP Recovery Manager (select models only) ................. 93

Creating recovery discs with HP Recovery Disc Creator (select models only) ............... 94

Creating recovery discs ................................................................................ 94

Backing up your information .......................................................................................... 94

vii

System Restore ................................................................................................................................. 95

System Recovery ............................................................................................................................... 95

System Recovery when Windows is responding ............................................................ 96

System Recovery when Windows is not responding ...................................................... 96

System Recovery using recovery media (select models only) ....................................... 97

Using HP Recovery Disc operating system discs (select models only) .......................... 97

Appendix A Power Cord Set Requirements ........................................................................................................ 99

General Requirements ......................................................................................................................................... 99

Japanese Power Cord Requirements ................................................................................................................... 99

Country-Specic Requirements ........................................................................................................................ 100

Appendix B Statement of Volatility ................................................................................................................ 101

Appendix C Specications ............................................................................................................................. 103

Index ........................................................................................................................................................... 104

viii

1 Product features

Standard conguration features

Features may vary depending on the model. For a complete listing of the hardware and software installed in

the computer, run the diagnostic utility (included on some computer models only).

NOTE: This computer model can be used in a tower orientation or a desktop orientation. The tower stand is

sold separately.

Serial number location

Each computer has a unique serial number and a product ID number that are located on the exterior of the

computer. Keep these numbers available for use when contacting customer service for assistance.

Standard conguration features 1

Front panel components

Drive conguration may vary by model.

Front panel components

1 Audio-out (headphone) jack 4 Hard drive activity light

2 Audio-in (microphone) jack 5 Power button

3 USB 3.0 ports

NOTE: The Power On light is normally white when the power is on. If it is ashing red, there is a problem with the

computer and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code.

Rear panel components

1 Optional antenna cover 6 VGA monitor connector (black)

2 Padlock loop 7 USB 3.0 ports (blue)

3 Security cable slot 8 USB 2.0 ports (black) with keyboard

wakeup function

4 Power connector for the AC adapter 9 RJ-45 (network) jack

5 HDMI monitor connector 10 Power supply cord retainer clip

2 Chapter 1 Product features

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