HP Brio BA300 Bedienungsanleitung

troubleshooting

guide

hp brio ba300

www.hp.com/go/briosupport

Notice

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Business Desktop Division

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France

Table of Contents

If You Have a Problem

What to Do First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

My PC Doesn’t Start Properly . . . . . . . . . . . . . . . . . . . . . 9

My PC Isn’t Working Properly . . . . . . . . . . . . . . . . . . . . . 11

Hardware Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

My PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . 17

PC Displays an Error at Startup. . . . . . . . . . . . . . . . . . . . 19

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 23

Need More Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

HP Hardware Diagnostics (e-Diagtools) . . . . . . . . . . . . . . 24

HP Image Creation & Recovery CD-ROM . . . . . . . . . . . . . 24

HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Clearing Your PC’s CMOS (BIOS) Settings. . . . . . . . . . . . 27

Your PC’s BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessing Components in the PC . . . . . . . . . . . . . . . . . . 29

HP Customer Care Center Phone Numbers. . . . . . . . . . . . 33

Support and Information Services . . . . . . . . . . . . . . . . . . 34

Important Safety Information

If you are in any doubt that you can lift the equipment safely, do not try to move it without help.

For your safety, never remove the PC's cover without first removing the power cord from the power

outlet and any connection to a telecommunications network. If a Power Protection Device is fitted to

your PC, you must shut down your computer using the on/off switch, then remove the power cord before

removing the PC’s cover. Remove the Power Protection Device cables before any servicing operation.

Always replace the cover before switching the PC on again.

To avoid electric shock, do not open the Power Supply Unit. There are no serviceable parts inside. For

your safety only replace with a Power Supply Unit provided by HP Support Services.

Ensure that the electrical power requirements of your PC (refer to the label on the Power Supply Unit)

can be suitably provided by your electrical installation.

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to

recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type,

as recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain

any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in

household waste. Please return used batteries either to the shop from which you bought them, to the

dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in

the correct way. Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning storm. Never install

telephone jacks in wet locations unless the telephone line has been disconnected at the network

interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid

using a telephone (other than a cordless type) during an lightning storm. There may be a risk from

lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications board without first removing the connection to the

telephone network.

Use minimum Nº 26 AWG wire for telephone cable.

Warning: Some parts inside the computer may be hot, please wait for them to cool down before touching

them.

Brio BA300 Information Roadmap

Troubleshooting Guide

The HP Brio BA300 Troubleshooting Guide (this manual) will help you:

•Troubleshoot your PC

•Find out where to get more information.

Upgrade Guide

The HP Brio BA300 Upgrade Guide, available in PDF format on the HP Brio support web site

(www.hp.com/go/briosupport), will help you:

•Upgrade and replace components in your PC

Technical Reference Manual

The HP Brio BA300 Technical Reference Manual, available in PDF format on the HP Brio support web

site (www.hp.com/go/briosupport)provides information on:

•Your PC’s hardware components

•The drivers, software and BIOS used in your PC.

Information on the HP Brio Support Web Site

Go to the HP Brio support web site (www.hp.com/go/briosupport) for a wide range of information,

including:

• Downloadable documentation

• Service and support options

• The latest BIOS, drivers and utilities

• Answers to Frequently Asked Questions

Status

If You Have a Problem

What to Do First

Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do

not rush into them. Use the following checklist to see where you can find help.

I need to do some troubleshooting on

my PC.

Does it seem to be a basic problem

with Windows?

ÖYes

•Refer to Windows Help, accessed by selecting H

lllp

p from

the Windows S

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ÖNo

•For other help, refer to the troubleshooting sections

starting on page 9.

Still Need Help? Ö•Collect information on your PC (see page 34) then

contact your authorized support provider. For Customer

Care Center numbers, refer to page 33.

•For a wide range of information and support, refer to the

HP Web at: www.hp.com/go/briosupport.

•For information on your warranty, refer to the Quick

User’s Guide provided with your PC.

If You Have a Problem

My PC Doesn’t Start Properly

The PC Doesn’t Power On

Have you checked that... How

The Brio’s power cord is correctly connected ÖConnect the power cord to a grounded power outlet and to the PC

The Brio’s power outlet is working ÖPlug another device into the power outlet and check that it works

The Brio’s voltage switch is correctly set Ö1Disconnect the power cord.

2 Select the correct setting on the voltage switch located beside the

power connector in the rear of the PC.

3 Reconnect the power cord.

4 Start the PC.

Advanced Troubleshooting

The problem is not being caused by an internal

device Ö1Disconnect the PC’s power cord.

2 Remove the PC’s cover (refer to page 29).

3 Remove internal power connectors from all internal devices.

4 Reconnect the PC’s power cord.

5 Reconnect the power connectors one by one to the internal devices

to see which device is defective.

6 Contact your authorized support provider.

The power supply is working properly Ö1When you power on the PC, check that the light on the On/Off button

comes on and that you hear the power supply fan.

2 If nothing happens, contact your authorized support provider. The

original power supply unit may have to be replaced.

IIIf

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The Power-On Self Test Displays an Error

An on-screen error or a series of beeps when the PC starts means there is a configuration problem

Have you checked that... How

The part of your configuration with which the

Power-On Self Test has detected an error ÖFor more specific troubleshooting information, refer to “Software

Problems” on pag e16

If you still have a problem ÖRun HP e-Diagtools (refer to page 24)

If You Have a Problem

The PC Hangs During Startup

Have you checked that... How

Your memory modules are of the correct type Ö1Disconnect the PC’s power cord.

2 Remove the PC’s cover (refer to page 29).

3 Replace the memory module with a known working memory module.

4 Reconnect the PC’s power cord and start up the PC.

The expansion card you have installed is

compatible Ö1Disconnect the PC’s power cord.

2 Remove the PC’s cover (see page 29).

3 Remove the expansion card (see the Brio BA300 Upgrade Guide, details

on page 5).

4 Reconnect the PC’s power cord and start up the PC.

That you have not made any changes to the PC’s

Setup program that may be causing the problem Ö1Enter the Setup program by pressing F2 when prompted during

startup. Refer to page 25 for more information.

2 Reload the default Setup values by pressing F9.

3 Press F10 to exit the Setup program saving changes.

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You Get a “non-system disk” or ”operating system not found” Message

Have you checked that... How

You didn’t leave a non-bootable floppy disk in

your floppy drive when you started the PC Ö1Check for a non-bootable floppy disk in the floppy drive.

2 Remove the floppy disk if there is one in the drive.

3 Restart the PC.

The device boot order is correct in the Setup

program Ö1Enter the Setup program by pressing F2 when prompted during

startup. Refer to page 25 for more information.

2 Reload the default Setup values by pressing F9.

3 Press F10 to exit the Setup program saving changes.

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