HP Pavilion x360 14 Series Handbuch

Maintenance and Service Guide

HP Pavilion x360 14 Convertible PC

IMPORTANT! This document is intended for HP authorized service

providers only.

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Core, and Pentium are trademarks of Intel

Corporation or its subsidiaries in the U.S.

and/or other countries. NVIDIA and GeForce are

trademarks and/or registered trademarks of

NVIDIA Corporation in the U.S. and other

countries. MicroSD, SDHC, and SDXC are

trademarks or registered trademarks of SD-3C

in the United States, other countries or both.

Windows is either a registered trademark or

trademark of Microsoft Corporation in the

United States and/or other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: March 2019

Document Part Number: L52090-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Speakers and ngerprint reader ....................................................................................................... 11

Special keys ....................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 19

Mass storage devices ........................................................................................................................................... 21

Cables ................................................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Drive handling ................................................................................................................................... 26

Workstation guidelines ..................................................................................................................... 26

Electrostatic discharge information .................................................................................................................... 26

Generating static electricity .............................................................................................................. 27

Preventing electrostatic damage to equipment ............................................................................... 27

Personal grounding methods and equipment .................................................................................. 28

Grounding the work area ................................................................................................................... 28

Recommended materials and equipment ........................................................................................ 28

Packaging and transporting guidelines .............................................................................................................. 29

5 Removal and replacement procedures for authorized service provider parts .................................................... 30

Component replacement procedures .................................................................................................................. 30

Preparation for disassembly ............................................................................................................. 30

Bottom cover and Rubber Foot Kit .................................................................................................... 31

Battery ............................................................................................................................................... 34

WLAN module .................................................................................................................................... 35

Hard drive and hard drive cover ........................................................................................................ 37

Solid-state drive ................................................................................................................................ 40

Memory module and cover ................................................................................................................ 41

Power button board .......................................................................................................................... 44

Power button ..................................................................................................................................... 45

TouchPad ........................................................................................................................................... 46

Speakers ............................................................................................................................................ 47

Heat sink ............................................................................................................................................ 49

Fingerprint reader board ................................................................................................................... 52

Fan ..................................................................................................................................................... 53

USB/audio board ................................................................................................................................ 54

System board .................................................................................................................................... 56

Display assembly ............................................................................................................................... 59

Power connector ............................................................................................................................... 67

Keyboard/top cover ........................................................................................................................... 68

6 Using Setup Utility (BIOS) ............................................................................................................................. 69

Starting Setup Utility (BIOS) ................................................................................................................................ 69

Updating Setup Utility (BIOS) .............................................................................................................................. 69

Determining the BIOS version ........................................................................................................... 69

Downloading a BIOS update .............................................................................................................. 70

7 Using HP PC Hardware Diagnostics ................................................................................................................ 71

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 71

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 72

Installing HP PC Hardware Diagnostics Windows ............................................................................. 72

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 73

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 73

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 74

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74

8 Backing up, restoring, and recovering ........................................................................................................... 76

Backing up information and creating recovery media ........................................................................................ 76

Using Windows tools ......................................................................................................................... 76

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 76

Restoring and recovery ........................................................................................................................................ 77

Restoring, resetting, and refreshing using Windows tools .............................................................. 77

Recovering using HP Recovery media ............................................................................................... 77

Changing the computer boot order ................................................................................................... 77

9 Specications .............................................................................................................................................. 78

10 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 80

11 Recycling .................................................................................................................................................. 82

Index ............................................................................................................................................................. 83

vii

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP Pavilion x360 14 Convertible PC

Model numbers: 14-dh0xxx, 14q-dh0xxx, 14t-dh000

Processor 8th generation Intel® Core™ processors

Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz), 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W

Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz), 2400 MHz FSB, 6 MB L3 cache, dual core, 15 W

Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz), 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W

Intel Pentium® processor

Intel Pentium SilverN5000 1.10 GHz (turbo up to 2.70 GHz) quad core processor, 2400 MHz FSB, 4 MB L2

cache, 6 W

Graphics Internal graphics

Intel UHD Graphics 620 (Core processors)

Intel UHD Graphics 605 (Pentium processor)

Supports HD decode, DX12, and HDMI

Hybrid graphics

NVIDIA® GeForce® MX250 with up to 2048 MB of dedicated GDDR5 video memory (Core i7 processor)

NVIDIA GeForce MX130 with up to 2048 MB of dedicated GDDR5 video memory (Core i5/i3 processors)

Supports Optimus

Supports GPS (GPU Performance Scaling)

Panel 35.6 cm (14.0-in) WLED, anti glare, slim-at (3.0 mm), eDP, narrow bezel, touch; 16:9 ultra wide

aspect ratio

High-denition (HD) (1366 × 768), SVA; typical brightness: 220 nits

Full high-denition (FHD) (1920 × 1080), UWVA; typical brightness: 250 nits

Touch solution with ush glass, multitouch enabled

Supports active stylus

Supports simultaneous pen and touch

Memory Two SODIMM slots, non-accessible/non-upgradeable

DDR4-2400 dual channel support

Supports up to 16 GB maximum system memory in the following congurations:

●16 GB (8 GB × 2)

●12 GB (8 GB × 1 + 4 GB × 1)

Table 1-1 Product components and their descriptions (continued)

Category Description

●8 GB (8 GB × 1 or 4 GB × 2)

●4 GB (4 GB × 1)

Storage Supports 6.35 cm (2.50 in), 7.2 mm SATA hard drives

Support for solid-state drive + hard drive

M.2 solid-state drive expansion capability on single hard drive models

Accelerometer/hard drive protection support

Single hard drive congurations

1 TB, 5400 rpm, 7.2 mm

500 GB, 5400 rpm, 7.0 mm

Solid-state/hard drive congurations

1 TB, 5400 rpm, 7.0 mm SSHD with 8 GB NAND

Dual storage congurations

256 GB, PCIe, solid-state drive + 1 TB hard drive

128 GB, SATA-3, TLC, solid-state drive + 1 TB hard drive

M.2, SATA-3, solid-state drive

128 GB, TLC

PCIe, NVMe, M.2 solid-state drives

512 GB

256 GB

Intel Optane (3D Xpoint) Solution PCIe, Gen3 × 2, M.2 solid-state drive

16 GB (Optane) + 1 TB, 5400 rpm, 7.2 mm hard drive

Audio Audio brand: B&O Play

Audio control panel: B&O Play Audio Control

Supports HP Audio Boost

Dual speakers

Video HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV

720p by 30 frames per second

Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise

suppression

Sensors Gyroscope/E-compass/Accelerometer

Accelerometer (two – one for hard drive protection/CoolSense, the other for panel rotation)

Sensor hub

Wireless Support for Miracast

Wi-Fi BIOS SAR

2 Chapter 1 Product description

Andere Handbücher für Pavilion x360 14 Series

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