HP Pavilion x360 Bedienungsanleitung

HP Pavilion x360 14m Convertible PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, Core, and Pentium are U.S.

registered trademarks of Intel Corporation.

Microsoft and Windows are either registered

trademarks or trademarks of Microsoft

Corporation in the United States and/or other

countries. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

Second Edition: August 2017

First Edition: April 2017

Document Part Number: 926140-002

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Locating hardware ................................................................................................................................................. 5

Locating software .................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Lights ...................................................................................................................................................................... 7

Speakers (select models only) ............................................................................................................................... 8

Special keys ............................................................................................................................................................ 9

TouchPad .............................................................................................................................................................. 10

Left side ............................................................................................................................................................... 11

Right side ............................................................................................................................................................. 13

Bottom ................................................................................................................................................................. 14

3 Illustrated parts catalog .............................................................................................................................. 15

Labels ................................................................................................................................................................... 15

Computer major components .............................................................................................................................. 16

Display assembly subcomponents ...................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement preliminary requirements ..................................................................................... 28

Tools required ...................................................................................................................................................... 28

Service considerations ......................................................................................................................................... 28

Plastic parts ....................................................................................................................................... 28

Cables and connectors ...................................................................................................................... 29

Drive handling ................................................................................................................................... 29

Grounding guidelines ........................................................................................................................................... 30

Electrostatic discharge damage ........................................................................................................ 30

Packaging and transporting guidelines .......................................................................... 31

Workstation guidelines ................................................................................ 31

5 Removal and replacement procedures ........................................................................................................... 33

Component replacement procedures .................................................................................................................. 33

Keyboard/top cover ........................................................................................................................... 33

TouchPad cable .................................................................................................................................. 38

TouchPad ........................................................................................................................................... 39

Battery ............................................................................................................................................... 41

Hard drive .......................................................................................................................................... 42

Solid-state drive ................................................................................................................................ 44

Audio jack board cable ...................................................................................................................... 46

Audio jack board ................................................................................................................................ 47

Power button board cable ................................................................................................................. 48

Power button board .......................................................................................................................... 49

Speakers ............................................................................................................................................ 50

System board .................................................................................................................................... 51

Fan/heat sink assembly .................................................................................................................... 55

WLAN module .................................................................................................................................... 57

Memory module ................................................................................................................................ 58

Power connector cable ...................................................................................................................... 60

Display assembly ............................................................................................................................... 61

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 71

Using Computer Setup ......................................................................................................................................... 71

Starting Computer Setup .................................................................................................................. 71

Navigating and selecting in Computer Setup ................................................................................... 71

Restoring factory settings in Computer Setup ................................................................................. 72

Updating the BIOS ............................................................................................................................. 73

Determining the BIOS version ......................................................................................... 73

Downloading a BIOS update ........................................................................................... 73

Changing the boot order using the f9 prompt .................................................................................. 74

TPM BIOS settings (select products only) ........................................................................................................... 75

Using HP Sure Start (select products only) ......................................................................................................... 75

7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 76

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 77

8 Specications .............................................................................................................................................. 78

9 Backing up and recovering ............................................................................................................................ 79

Creating recovery media and backups ................................................................................................................ 79

Creating HP Recovery media (select products only) ......................................................................... 80

Using Windows tools ........................................................................................................................................... 81

Restore and recovery ........................................................................................................................................... 81

Recovering using HP Recovery Manager ........................................................................................... 82

What you need to know before you get started ............................................................. 82

Using the HP Recovery partition (select products only) ................................................. 83

Using HP Recovery media to recover .............................................................................. 83

Changing the computer boot order ................................................................................ 84

Removing the HP Recovery partition (select products only) ......................................... 84

10 Power cord set requirements ...................................................................................................................... 85

Requirements for all countries ............................................................................................................................ 85

Requirements for specic countries and regions ................................................................................................ 85

11 Recycling .................................................................................................................................................. 87

Index ............................................................................................................................................................. 88

vii

viii

1 Product description

Category Description

Product Name HP Pavilion x360 14m Convertible PC (model number 14-cc0xx)

HP Pavilion x360 14m Convertible PC (model number 14m-ba0xx) and HP Pavilion x360 14 Convertible PC

(model number 14-ba0xx)

Processors For use only on computer models with model number 14-cc0xx:

●Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB

L3 cache, 15-W)

●Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.0-MB

L3 cache, 15-W

For use on all computer models:

●Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core processor (2133-MHz FSB, 4.0-GB

L3 cache, 15-W)

●Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB

L3 cache, 15-W)

●Intel Core i3-7130U 2.70-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W)

●Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 15-W)

●Intel Pentium™ 4415U 2.36-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 15-W)

Chipset Integrated with soldered-on-circuit (SoC)

Graphics Switchable discrete graphics:

NVIDIA N16S-GTR (GeForce 940MX) with up to 4096-MB of dedicated video memory (256-MB×16 DDR3

× 8 pieces)

NVIDIA N16S-GTR (GeForce 940MX) with up to 2048-MB of dedicated video memory (256-MB×16 DDR3

× 4 pieces)

Internal graphics: Intel UHD Graphics 620 and Intel HD Graphics 620

Support for GPS (GPU Performance Scaling)

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for Optimus

Panel 14.0-in, full high-denition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim/at (3.0-mm),

UWVA, eDP, 250 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly

14.0-in, FHD, WLED, BrightView (1920×1080), slim/at (3.0-mm), UWVA, eDP, 220 nits, 16:9 ultra wide

aspect ratio TouchScreen display assembly

14.0-in, high-denition (HD), white light-emitting (WLED), AntiGlare (1366×768), slim/at (3.6-mm), SVA,

eDP, 220 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

Supports up to 12-GB of system memory

Supports the following congurations:

●12288 MB (8192 MB + 4096 MB)

Category Description

Memory (continued) ●8192 MB (8192 MB × 1 or 4096 MB × 2)

●6144 MB (4096 MB + 2048 MB)

●4096 MB (4096 MB × 1 or 2048 MB × 2)

Storage Support for hard drive and solid-state drive

Hard drive:

Support for 6.35-cm (2.5-in) hard drives in 7.2-mm and 7.0-mm (.28 in) thicknesses (all hard drives use

the same bracket)

Support for Accelerometer hard drive protection

Support for 1-TB, 5400-rpm, 7.2-mm and 500-GB, 5400-rpm, 7.0-mm hard drives

Support for Serial Advanced Technology Attachment (SATA)

Solid-state drive: Support for the following solid-state drives:

For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx:

●512-GB, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe) solid-

state drive

●512-GB, M.2 SATA solid-state drive with triple-level cell (TLC)

●256-GB, M.2 SATA solid-state drive with TLC

●128-GB, M.2 SATA solid-state drive with TLC

For use on all computer models:

●512-GB, M.2 SATA solid-state drive with TLC

●256-GB, M.2 SATA solid-state drive

●128-GB, M.2 SATA solid-state drive

Support for M.2 SATA solid-state drive (support for storage function, port 1; not available on computer

models equipped with an Intel Pentium processor)

Dual storage congurations:

1-TB, 5400-rpm, 7.2-mm hard drive with 128-GB solid-state drive with TLC

500-GB, 5400-rpm, 7.0-mm hard drive with 128-GB solid-state drive with TLC

Solid-state hard drive congurations:

1-TB, 5400-rpm, 7.2-mm solid-state hard drive with 8-GB NAND

500-GB, 5400-rpm, 7.0-mm solid-state hard drive with 8-GB NAND

Optical drive HP external DVD±RW DL SuperMulti Drive

Audio and video Support for the following cameras:

●HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI

sensor, f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second

●HP Wide Vision HD infrared camera with indicator light and 2 infrared lights, USB 2.0, HD BSI sensor and

infrared sensor, f2.0, WDR, 88° wide eld of vision, 720p by 30 frames per second

●HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of

vision, 720p by 30 frames per second

Support for B&O Play

2 Chapter 1 Product description

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