HP VL600 - Vectra - 128 MB RAM Handbuch

English 1

www.hp.com/go/vectrasupport

Troubleshooting and

Upgrade Guide

www.hp.com/desktops/pccafe

k2-up.book Page 1 Friday, December 17, 1999 6:32 PM

Notice

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registered trademarks of Microsoft Corporation.

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1999 Hewlett-Packard Company

Troubleshooting and Upgrade Guide

This manual is for anyone who wants to:

•Troubleshoot problems on the PC

•Add accessories to the PC

•Configure the PC

•Find out where to get more information and support.

For information about setting up and using your PC, refer to the User’s

Guide that came with your PC. The User’s Guide is also available on

HP’s web site at: www.hp.com/go/vectrasupport.

Important Safety Information

WARNING For your safety, never remove the PC's cover without first removing the power

cord and any connection to a telecommunication network. If a power

protection device is fitted to your PC, you must remove the power cord then

wait for a complete shutdown of your system before removing the cover.

Remove the power protection device cables before any servicing operation.

Always replace the cover before switching the PC on again.

There is a danger of explosion if the battery is incorrectly installed. For your

safety, never attempt to recharge, disassemble, or burn the old battery.

Replace only with the same or equivalent type recommended by the

manufacturer. The battery in this PC is a lithium battery that does not contain

heavy metals. Nevertheless, in order to protect the environment, do not

dispose of batteries in household waste. Please return used batteries to the

shop from which you bought them, to the dealer from whom you purchased

your PC, or to HP so they can either be recycled or disposed of in a sound way.

Returned used batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning

storm. Never install telephone jacks in wet locations unless the telephone line

has been disconnected at the network interface. Never touch uninsulated

telephone wires or terminals unless the telephone line has been disconnected

at the network interface. Use caution when installing or modifying telephone

lines. Avoid using a telephone (other than a cordless type) during an lightning

storm. There may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications board without first removing the

connection to the telephone network.

Documentation Set Overview

HP’s web site allows you to download documentation for your PC free

of charge. The documents provided are in Adobe Acrobat (PDF)

format and are available from HP’s web site at:

www.hp.com/go/vectrasupport.

The available documents include:

•User’s Guide—describes how to set up your PC for the first time and

contains quick troubleshooting information.

•Service Handbook Chapters—information on upgrade and

replacement parts, including HP part numbers.

•Technical Reference Manual—technical information on system

components, such as system board, chipset and BIOS.

You will also find complete information on available service and support

on HP’s Web site. To see the full set of services available, go to:

www.hp.com/go/vectra.

Which Vectra PC Do You Have?

Before connecting to HP’s web site or phoning your support

organization, look at the identification label on the side of your PC. It

will tell you the series and model of your Vectra PC.

Contents

English 5

1Troubleshooting Your PC

Start Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Troubleshooting Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Troubleshooting With DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Troubleshooting Help Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Where to Find Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Problems Starting the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

PC Stuck in Sleep Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

PC Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Forgotten Your PC’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Can’t Shut Down Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Software Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Monitor Not Working Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

PC Displays an Error at Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Other Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Problem Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Problem Installing a LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Problem Installing a Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . 29

Problem Installing an Add-On Sound Card. . . . . . . . . . . . . . . . . . . . . . . . 30

PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Printer Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Problems Using the Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

More Troubleshooting for Your Drives. . . . . . . . . . . . . . . . . . . . . . . . 33

If There is a Beep Code During Boot . . . . . . . . . . . . . . . . . . . . . . . . . 36

HP Image Creation & Recovery CD-ROM. . . . . . . . . . . . . . . . . . . . . . 38

6English

When Should I Use the CD-ROM? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the HP Image Creation & Recovery CD-ROM . . . . . . . . . . . . . . . . 38

BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Updating Your PC’s BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Recovering from a BIOS Update Failure . . . . . . . . . . . . . . . . . . . . . . . . . 41

Online Support for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 43

Hewlett-Packard Support and Information Services . . . . . . . . . . . . 44

Collecting Information on Your PC Before Contacting Support . . . . . . . 44

2How to Install and Replace Components In Your Desktop PC

Before Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

The Label Inside Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Upgrading the Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Upgrading and Installing Mass Storage Devices . . . . . . . . . . . . . . . 52

Connecting Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Upgrading the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installing a Second Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing Removable Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . 60

Configuring a SCSI Device After Installation . . . . . . . . . . . . . . . . . . . . . . 60

English 7

Replacing the Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Accessory Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 66

Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 67

Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Replacing a Power Protection Device . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing a Security Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

3How to Install and Replace Components In Your Minitower PC

Before Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

The Label Inside Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Upgrading the Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Upgrading Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

8English

Connecting Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Upgrading the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Installing a Second Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . 94

Configuring a SCSI Device After Installation . . . . . . . . . . . . . . . . . . . . . . 94

Installing Removable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Replacing the Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Accessory Board Slots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . 102

Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . 103

Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Changing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Replacing a Power Protection Device . . . . . . . . . . . . . . . . . . . . . . . 114

Installing a Security Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

4Managing Your PC

Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Tips for Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Setting the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

English 9

Setting the User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Hardware Monitoring with HP TopTools . . . . . . . . . . . . . . . . . . . . . 123

HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Device Boot Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Clearing your PC’s BIOS (CMOS) Settings. . . . . . . . . . . . . . . . . . . . 127

Clearing CMOS Using the Setup Program . . . . . . . . . . . . . . . . . . . . . . . 127

Manually Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Master Pass Key System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

5Technical Information

IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . 132

Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Acoustic Noise Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

10English

Andere Handbücher für VL600 - Vectra - 128 MB RAM

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere HP Desktop Handbücher

HP Vectra XE310 Produkthandbuch

HP Pavilion w1100 - Desktop PC Bedienungsanleitung

HP dx7500 - Microtower PC Bedienungsanleitung

HP Kayak XA05 Bedienungsanleitung

HP Compaq SP750 Handbuch

HP 260 G1 Handbuch

HP ProDesk 400 G4 Bedienungs- und Wartungshandbuch

HP 2133 Mini-Note PC Montageanleitung

HP Kayak XU800 Series Bedienungsanleitung

HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP... Handbuch

HP Pavilion t600 - Desktop PC Bedienungsanleitung

HP Kayak XU04 Technisches Datenblatt

HP TouchSmart 320-1100 Bedienungsanleitung

HP X09 Bedienungsanleitung

HP Agent-Desktop-Laptop Computer Bedienungsanleitung

HP Pavilion Slimline s5710f Bedienungsanleitung

HP Pavilion t142 Bedienungsanleitung

HP ProDesk 400 G3 MT Montageanleitung

HP TouchSmart IQ846 Technisches Datenblatt

HP TouchSmart 320-1000 Bedienungsanleitung

HP EliteDesk 700 MT G1 Handbuch

HP Net PC 20 Bedienungsanleitung

HP Compaq Presario Technisches Datenblatt

HP Compaq d330 MT Bedienungs- und Wartungshandbuch

Beliebte Desktop Handbücher anderer Marken

Asus

Asus E210 Series Bedienungsanleitung

Dell

Dell Inspiron 600m Bedienungsanleitung

Dell

Dell Inspiron 3662 Bedienungsanleitung

TotalFlow

TotalFlow uFLO Bedienungsanleitung

Logitech

Logitech MK320 Bedienungsanleitung

Dell

Dell XPS 730 H2C Bedienungsanleitung

Sony

Sony Vaio Series Bedienungsanleitung

Sony

Sony VGC-LT32E - Vaio All-in-one Desktop Computer Bedienungsanleitung

Alto

Alto MD 250 Bedienungsanleitung

Arbor Technology

Arbor Technology FPC-7800 Series Bedienungsanleitung

Sony

Sony VAIO VGX-TP1 Series Bedienungsanleitung

Asus

Asus Eee Box B204 Bedienungsanleitung

Dell

Dell Optiplex 9010 All In One Bedienungsanleitung

Everex

Everex eXplora Bedienungsanleitung

Lenovo

Lenovo ThinkCentre M75e Bedienungsanleitung

Dell

Dell Alienware Area-51 R4 Bedienungsanleitung

Compaq

Compaq iPAQ Internet Device Bedienungsanleitung

Parker

Parker PA Series Bedienungsanleitung