HP AU183AA - 2TB Personal Media Drive Gebrauchs- und Wartungshandbuch

Limited Warranty and Support Guide

Guide de garantie limitée et d’assistance

technique

Garantía limitada y guía de soporte

Guia de Garantia Limitada e Suporte

Printed in

有限保固及支援手冊

有限保修和支持指南

제한 보증 및지원 안내서

限定保証規定およびサポート情報

Limited Warranty and Technical Support Statement

Does not apply to Latin America or Japan

Duration

Hardware: 1 year Limited Warranty*

Software: 30 days Technical Support*

*The warranty period may be longer in certain countries/regions. Please check with the seller of the

product or consult the HP Web site at http://www.hp.com

Hardware Limited Warranty

This Limited Warranty applies only to HP-branded and Compaq-branded hardware products

(HP Products) sold by Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized

resellers, or country/region distributors (HP) with this Limited Warranty. The term “HP Product” is limited

to the hardware components and required firmware. The term “HP Product” DOES NOT include any

software applications or programs, non-HP products, or non-HP branded peripherals.

HP warrants to you that the HP Products specified above will be free from defects in materials or

workmanship under normal use for the duration of the warranty period specified above. The warranty

period starts on your date of purchase. Your dated sales or delivery receipt is your proof of the purchase

date. You may be required to provide proof of purchase as a condition of receiving warranty service.

To the extent permitted by local law, HP Products, and any replacement products or parts, may contain

new and used materials equivalent to new in performance and reliability. Any replacement product

or part will also have functionality at least equal to that of the product or part being replaced.

Replacement products and parts are warranted to be free from defects in material or workmanship for

90 days or, for the remainder of the applicable warranty period of the HP Product they are replacing or

in which they are installed, whichever is longer.

If HP receives, during the warranty period, notice of a defect in any HP Product that is covered by this

Limited Warranty, HP will repair or replace the product, at HP’s option. HP shall have no obligation to

repair, replace, or refund until you return the defective product to HP. If your HP Product has recurring

failures, at HP’s option, HP may provide you a replacement of HP’s choosing that is the same or

equivalent in performance or a refund of your purchase price instead of a replacement.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR

ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE

TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.

This Limited Warranty does not apply to expendable or consumable parts or to any product with a serial

number removed or if damaged or defective (a) due to accident, misuse, abuse, contamination, virus

infection, improper or inadequate maintenance or calibration or other external causes; (b) by software,

interfacing, parts or supplies not supplied by HP; (c) improper site preparation or maintenance; (d) loss or

damage in transit; or (e) by modification or service by other than HP or an HP authorized service

provider.

AS A PRECAUTION AGAINST ALTERATION OR LOSS OF DATA, PERIODICALLY BACK UP THE DATA

STORED ON HARD DRIVES OR OTHER STORAGE DEVICES. BEFORE RETURNING ANY UNIT FOR

SERVICE, BACK UP DATA AND REMOVE CONFIDENTIAL, PROPRIETARY, OR PERSONAL DATA. TO

THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF

PROGRAMS OR DATA OR FOR THE RESTORATION OF ANY PROGRAMS OR DATA OTHER THAN

HP PREINSTALLED SOFTWARE.

Limitations of Warranty/Local Laws

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES

OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL

WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED

WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE

WARRANTY PERIOD.

SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN

IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS OR OF A CONSUMER’S STATUTORY

RIGHTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS

LIMITED WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region

where HP or its authorized service providers offer warranty service. Warranty service availability and

response times may vary from country/region to country/region and may be subject to registration

requirements in the country/region of purchase. Your HP authorized service provider can provide you

with details.

This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from

state to state or country/region to country/region. You are advised to consult applicable state or

country/region laws for a full determination of your rights.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE

MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Limitations of Liability

To the extent allowed by local law, the remedies provided in this statement are your sole and exclusive

remedies. These terms and conditions supersede any prior agreements or representations, including those

made in HP sales literature or advice given to you by or on behalf of HP in connection with your

purchase.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH

IN THIS STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE

PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY DIRECT, INDIRECT,

SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT,

OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITIES OF SUCH

DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A

THIRD PARTY.

Options and Software Limited Warranties

Your Option Limited Warranty is a one (1) year (HP Option Limited Warranty Period) parts replacement

warranty on any HP-branded or Compaq-branded options (HP Options). If your HP Option is installed in

an HP Hardware Product, HP may provide warranty service either for the HP Option Limited

Warranty Period or the remaining Limited Warranty Period of the HP Hardware Product in which the

HP Option is being installed, whichever period is the longer but not to exceed three (3) years from the

date you purchased the HP Option. The HP Option Limited Warranty Period starts on your date of

purchase. Your dated sales or delivery receipt, showing the date of purchase, is your start date.

Non-HP options are provided, to the extent permitted by local law, “AS IS”. Non-HP manufacturers and

suppliers may provide warranties directly to you.

EXCEPT AS PROVIDED IN ANY SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,

OR IF OTHERWISE REQUIRED BY LOCAL LAW, SOFTWARE, INCLUDING THE OPERATING SYSTEM OR

ANY SOFTWARE PREINSTALLED BY HP ARE PROVIDED “AS IS”.

Software Technical Support

HP provides software technical support for HP Software, HP pre-installed third-party software and

third-party software purchased from HP and is available through electronic media and telephone, for

30 days from date of purchase.

Contacting HP

If you need warranty or technical support during the warranty support period, you can locate the

HP Support location nearest you at: http://www.hp.com/support

When you contact HP or an authorized HP service provider, please have available the product model

name and model number, the applicable error messages, and the type of operating system.

HP Customer Care Online

Visit the HP Customer Care Support Web site at http://www.hp.com/support for up-to-date

information 24 hours a day, seven days a week. You’ll find troubleshooting documents, maintenance and

efficiency tips, and ideas for using your product.

Where is my User’s Guide?

The User’s Guide is on the Media Drive.

1Click the Windows Start Button®on the taskbar, click Computer, and then double-click the

HP Media Drive icon.

2Open the PMD folder.

3Double-click the HPDI.exe.

4When prompted, save the User’s Guide to your computer.

Obtaining Hardware Warranty Repair Service

To obtain hardware warranty service, call Customer Care or a participating authorized HP Personal

Computer Repair Center at one of the numbers listed below.

Customer Care Phone Numbers

Use the HP Customer Care number below during and after your product’s warranty period. Support is

provided free of charge during the warranty period. A per-incident charge applies after the warranty

period.

NOTE: Long distance charges may apply.

During Warranty Period

Free phone support is available for customers whose media drives are still within their stated warranty

period.

1-800-474-6836 (800-HP-invent)

Canada

HP Customer Care in English and French

1-800-474-6836 (800-HP-invent)

Europe

Austria 0820 87 4417

Belgium 070 300 004

Denmark 70202845

Finland 0203-66-767

France 0892-696022

Germany 0180 5652 180

Italy 848-800-871

Netherlands 0900-2020-165

Norway 0815 62 070

Portugal 0808-201-492

Republic of

Ireland 1890 92 39 02

Spain 902-010-059

Sweden 077-120-4765

Switzerland 0848-672 672

Turkey Istanbul, Ankara,

Izmir, Bursa:

444 0307

Other cities in Turkey:

212 444 0307

United Kingdom 0870-010-4320

Asia/Pacific

Australia 1-300-721-147

China 800-820-6616

Hong Kong SAR 2802-4098

India 1-800-114772

Indonesia 21-350-3408

Japan Toll-Free:

0120-330309

For mobile:

03-6830-1870

Korea 1588-3003

Malaysia 1-800-8588

New Zealand 0-800-441-147

Philippines 2-867-3551

Singapore 6272 5300

Taiwan 8722-8000

Thailand (2) 353-9000

Latin America

Brazil 0-800-709-7751

São Paulo:

55-11-4004-7751

Mexico 800/474-6836

Mexico City 55-5258-9922

Returning a Media Drive

If your HP Media Drive requires replacement and is under warranty, call the appropriate number for your

country/region.

If your HP Media Drive is out of warranty, you can replace the drive for a fee. HP does not repair drives.

For out-of-warranty replacement options, call the appropriate number for your country/region to receive

instructions.

DECLARATION OF CONFORMITY

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company

Manufacturer’s Address: Hewlett-Packard Company

10955 Tantau Avenue, Bldg 45NM

Cupertino, CA 95014

declares, that the product(s)

Product: Disc Drive

Model Number(s): pd0000, hd0000

Product Options: All, (including refurbish)

conforms to the following Product Specifications:

Safety: IEC 60950: 1999 / EN60950-1: 2001

GB4943: 2001

EMC: CISPR 22: 1997 / EN 55022: 1998 +A1:2000 +A2:2003, Class B

CISPR 24: 1997 / EN 55024:+1998 +A1:2001 +A2:2003

IEC 61000-3-2:2000 / EN 61000-3-2: 2000

IEC 61000-3-3:1994 + A1: 2001 / EN 61000-3-3: 1995 + A1: 2001

GB9254: 1998

FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2

AS/NZS CISPR 22: 2002

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the

EMC Directive 89/336/EEC and the R&TTE Directive 1999/5/EC and carries the “CE Marking”

accordingly.

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Cupertino, CA USA January 16, 2007

For regulatory compliance information only, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn,

Victoria 3130

European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany

(FAX: +49-7031-14-3143)

North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10955 Tantau Avenue,

Bldg 45NM, Cupertino, CA 95014 Phone: (408)-343-5000

Safety Information

WARNING: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment, loss of information, bodily harm, or loss

of life.

WARNING: When using this device, basic safety precautions should always be

followed to reduce the risk of fire, electric shock, and injury to persons,

including the following:

•Do not use this product near water; for example, near a bathtub, wash bowl,

kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

Additional Safety Information

This product has not been evaluated for connection to an “IT” power system (an AC distribution system

with no direct connection to earth, according to IEC 60950).

AC Power Safety Warning

Proper Electrical Connection (Norway and Sweden only)

Advarsel: Apparatet må kun tilkoples jordet stikkontakt.

Varning! Apparaten skall anslutas till jordat uttag när den ansluts till ett

nätverk.

WARNING: Install the drive near an AC outlet. The AC power cord is your

drive’s main AC disconnecting device and must be easily accessible at all times.

For your safety, the power cord provided with your drive has a grounded plug.

Always use the power cord with a properly grounded wall outlet, to avoid the

risk of electrical shock.

Déclaration concernant la garantie limitée et l’assistance

technique

Ne s’applique pas à l’Amérique latine ou au Japon

Durée

Matériel : Garantie limitée d’un an*

Logiciel : Assistance technique pendant

30 jours*

* La période de garantie peut être plus longue dans certains pays ou certaines régions. Vérifiez ce point

auprès du vendeur du produit ou consultez le site Web de HP à http://www.hp.com

Garantie limitée sur le matériel

Cette garantie limitée s’applique uniquement aux produits de marque HP et de marque Compaq

(Produits HP) vendus par Hewlett-Packard Company, ses filiales dans le monde, ses affiliés, des

revendeurs agréés ou des distributeurs dûment nommés (HP) pour chaque pays ou région et couverts par

cette garantie limitée. Le terme « Produit HP » ne concerne que les composants matériels et les

micrologiciels (firmware) requis. Le terme « Produit HP » NE COUVRE PAS les applications logicielles ou

les programmes, ni les produits ou les périphériques de marque autre que HP.

La société HP garantit que les produits HP sus-désignés sont exempts de défauts et vices de matériel et de

fabrication, sous réserve d’une utilisation normale, pour toute la durée de la garantie indiquée ci-dessus.

La période de la garantie démarre à compter de la date d’achat. La facture ou le récépissé de livraison

daté constitue votre preuve d’achat. Il se peut que vous ayez à fournir une preuve d’achat pour pouvoir

bénéficier du service de garantie.

Sous réserve des lois locales en vigueur, les produits HP, ainsi que tout produit ou pièce de rechange,

peuvent contenir des matériaux neufs et usagés offrant des performances et une fiabilité équivalentes à

des matériaux neufs. Par ailleurs, la fonctionnalité des produits ou pièces de rechange sera au moins

égale à celle des produits ou pièces remplacés. Les produits et pièces de rechange sont garantis exempts

de défauts et vices de matériel et de fabrication pour une durée de quatre-vingt-dix (90) jours ou pour le

reste de la période de garantie initiale applicable du produit HP qu’ils remplacent ou dans lequel il sont

installés, la plus longue de ces périodes étant prise en considération.

Si durant la période de garantie, la société HP est informée d’un défaut d’un quelconque produit HP

couvert par la présente garantie limitée, HP s’engage à réparer ou à remplacer le produit défectueux, à

sa convenance. HP n’est nullement tenu de réparer, remplacer ou rembourser un produit défectueux tant

que vous ne le lui avez pas renvoyé. En cas de défaillances récurrentes de votre produit HP, la société

peut, à sa seule discrétion, vous proposer un échange du choix de HP avec un produit identique ou dont

les performances sont équivalentes, ou encore le remboursement de votre prix d’achat au lieu

d’un échange.

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