HP Engage One Prime Handbuch
Maintenance and Service Guide
HP Engage One Prime
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Android is trademark of Google LLC.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2019
Document Part Number: L45321-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Table of contents
1 Product overview .......................................................................................................................................... 1
Standard features .................................................................................................................................................. 1
Bezel components ................................................................................................................................................. 2
Rear components ................................................................................................................................................... 2
Optional hub components ..................................................................................................................................... 3
Conguring the hub’s powered serial ports .......................................................................................................... 4
Mounting the hub ................................................................................................................................................... 4
Connecting power to the computer ....................................................................................................................... 5
Connecting power to the hub ................................................................................................................................ 5
Connecting the optional hub to the computer ...................................................................................................... 6
Locating the computer power button .................................................................................................................... 6
Adjusting the tilt .................................................................................................................................................... 7
Computer serial number location .......................................................................................................................... 7
Hub serial number location ................................................................................................................................... 8
Contacting support ................................................................................................................................................ 8
2 Using and updating the computer ................................................................................................................... 9
Turning on the computer ....................................................................................................................................... 9
Turning o the computer ....................................................................................................................................... 9
Installing HP updates ............................................................................................................................................. 9
Updating the rmware ........................................................................................................................................... 9
Performing a soft reset ......................................................................................................................................... 9
Computer power button light behavior ................................................................................................................. 9
Hub power light behavior .................................................................................................................................... 10
Over-the-air (OTA) update ................................................................................................................................... 10
Preparing the USB ash drive ........................................................................................................... 10
Performing the OTA update from the Additional System Updates menu ........................................ 10
Performing the OTA update from Recovery ...................................................................................... 11
Operating system recovery using Fastboot ash device .................................................................................... 11
Entering Fastboot mode .................................................................................................................... 11
Downloading the Android Bootloader driver .................................................................................... 12
3 Operating guidelines, routine care, and shipping preparation ......................................................................... 13
Operating guidelines and routine care ................................................................................................................ 13
Touch screen maintenance .................................................................................................................................. 13
MSR maintenance ................................................................................................................................................ 13
iii
Cleaning the barcode scanner ............................................................................................................................. 14
Cleaning the printer ............................................................................................................................................. 14
Cleaning I/O ports ................................................................................................................................................ 14
Updating drivers and rmware ............................................................................................................................ 14
Shipping preparation ........................................................................................................................................... 14
Electrostatic discharge information .................................................................................................................... 15
Generating static electricity .............................................................................................................. 15
Preventing electrostatic damage to equipment ............................................................................... 15
Personal grounding methods and equipment .................................................................................. 16
Grounding the work area ................................................................................................................... 16
Recommended materials and equipment ........................................................................................ 17
Appendix A Power cord set requirements ......................................................................................................... 18
General requirements .......................................................................................................................................... 18
Japanese power cord requirements .................................................................................................................... 18
Country-specic requirements ............................................................................................................................ 19
Appendix B Statement of memory volatility ..................................................................................................... 20
Nonvolatile memory usage ................................................................................................................................. 21
Appendix C Specications ............................................................................................................................... 22
Computer specications ...................................................................................................................................... 22
Main display specications .................................................................................................................................. 23
Customer-facing display specications .............................................................................................................. 24
Index ............................................................................................................................................................. 25
iv
1 Product overview
Standard features
Standard features include the following:
●Full HD 35.5 cm (14-inch) display with ultra-wide viewing angles
●Android™ operating system 8.1.0
●Computer and peripheral devices available in black or white
●HP Engage One Prime Plus with 2.2 GHz + 4 GB memory + 32GB eMMC and HP Engage One Prime with
1.8 GHz + 2 GB memory + 16 GB eMMC models
●Two USB Type-A and two USB Type-C ports
●Near Field Communications (NFC)
●Integrated magnetic stripe reader (MSR)
●Integrated Wi-Fi
●Integrated Bluetooth®
●Front and rear cameras; rear camera primarily used to rear barcodes
●Optional customer-facing display
●Expanded connectivity with optional hub
●Optional handheld barcode scanner
●Optional iButton
●Optional standalone printer
●Optional ngerprint reader
IMPORTANT: The maximum operating temperature is 35°C (95°F).
Standard features 1
Bezel components
Table 1-1 Bezel components
Bezel components
(1) Rear-facing camera (5) MSR
(2) Rear-facing camera light (6) Power button
(3) Magnetic stripe reader (MSR) light (7) Power button light
(4) Front-facing camera
Rear components
Table 1-2 Rear components
Rear components
(1) Security cable slot (4) USB Type-C ports (2)
(2) USB Type-A ports (2) (5) Customer-facing display (optional)
(3) Volume button
2 Chapter 1 Product overview
Optional hub components
Table 1-3 Hub components
Hub components
(1) Power connector (7) USB Type-C port
(2) USB Type-C powered port (8) RJ-45 (network) jack
(3) Cash drawer jack (9) Security cable slot
(4) Powered serial ports (10) Wall mount keyholes
(5) Powered USB 12 V port (11) Power light
(6) USB ports (4)
Optional hub components 3
Conguring the hub’s powered serial ports
The serial ports can be congured as standard (non-powered) serial ports or powered serial ports. Some
devices use a powered serial port. If the serial port is congured as a powered port, devices that support a
powered serial interface do not require an external power source.
IMPORTANT: The computer must be turned o before you connect or disconnect serial port devices.
NOTE: The hub ships with all serial ports congured in standard, non-powered serial mode (0 volts).
There are three voltage settings for each serial port:
●0 volts
●5 volts
●12 volts
To change the voltage setting for each powered serial port:
1. In the software included with the product, select Settings.
2. Select Connected devices and then select Powered Serial Port Voltage.
3. Select the appropriate voltage for the connected device.
IMPORTANT: To reduce the risk of damage to a connected device, make sure that you select the correct
serial port voltage.
Mounting the hub
The hub can be attached to a wall or other surface using the keyholes on the back of the hub.
The suspension height for the hub should not exceed 2 meters. The spacing for the two screws embedded in
the wall is 180 mm. The screw thread size should be M3, and the screw length should be no less than 6 mm
with a diameter of 3 mm.
4 Chapter 1 Product overview
Connecting power to the computer
To connect an AC adapter to the computer, connect one end of the power cord to the AC adapter (1) and the
other end to a grounded AC outlet (2), and then connect the AC adapter to one of the USB Type-C ports on the
computer (3).
NOTE: If the computer is connected to the optional hub, you can connect a USB Type-C cable to the hub’s
USB Type-C powered port instead of using the AC adapter to power the computer.
Connecting power to the hub
To connect an AC adapter to the hub, connect one end of the power cord to the AC adapter (1) and the other
end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the hub (3).
Connecting power to the computer 5
Connecting the optional hub to the computer
Use a USB Type-C cable to connect the computer and the USB Type-C powered port on the hub.
NOTE: The computer does not need to be connected to an AC adapter when connected to the USB Type-C
powered port on the hub.
Locating the computer power button
The power button is located on the bottom right edge of the bezel.
NOTE: The power button light is white when the computer is on. The power button light is o when the
computer is o. The power button light blinks when the computer is in the Sleep state.
6 Chapter 1 Product overview
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