IBM 884015U Betriebsanleitung

xSeries 346 Ty pes 8840 and 1880

Hardware Maintenance Manual and

Troubleshooting Guide



xSeries 346 Ty pes 8840 and 1880

Hardware Maintenance Manual and

Troubleshooting Guide



Note: Before using this information and the product it supports, read the general information in Appendix B, “Safety information,” on

page 117.

13th Edition (February 2008)

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

About this document ...................... vii

Important safety information .................... vii

Online support ......................... viii

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this book .................2

Features and specifications.....................3

Server power, controls, and indicators .................4

Front view ..........................4

Rear view ..........................5

Server power features......................6

Chapter 2. Configuring the server .................9

Starting the Configuration/Setup Utility program .............10

Chapter 3. Installing options ...................11

Installation guidelines ......................11

System reliability guidelines ...................12

Working inside the server with the power on .............12

Handling static-sensitive devices .................13

Major components of the xSeries 346 Type 8640 server..........14

Removing the cover .......................16

Removing the air baffle ......................17

Working with adapters ......................18

Installing ahot-swap drive.....................26

Installing memory modules ....................27

Installing amicroprocessor ....................30

Installing ahot-swap power supply .................35

Replacing ahot-swap fan .....................37

Replacing the battery ......................38

Completing the installation.....................39

Connecting the cables .....................40

Updating the server configuration .................41

Connecting external options ...................42

Power-cage card internal cable connectors ..............42

Input/output connectors ......................43

Auxiliary-device (pointing device) connector .............43

Ethernet connectors ......................44

Advanced Systems Management (ASM) connectors ..........44

Keyboard connector ......................44

Serial connector .......................44

Ultra320 SCSI controller system-board connectors ...........44

Universal Serial Bus version 1.1 or 2.0 connectors...........46

Video connector .......................46

Chapter 4. Field replaceable units .................47

Thermal grease.........................47

Fan bracket ..........................48

Power cage assembly ......................49

Hard disk drive backplane .....................50

Media cage ..........................51

Removing amicroprocessor ....................52

©Copyright IBM Corp. 2005, 2007 iii

System board .........................54

System-board option connectors .................54

System-board internal cable connectors...............55

System-board external connectors.................55

System-board switches and jumpers ................56

System-board LEDs ......................57

Removing the system board and shuttle ..............58

Chapter 5. Diagnostics .....................61

General checkout ........................61

Diagnostic tools overview .....................62

POST error logs ........................63

Viewing error logs from the Configuration/Setup Utility program ......63

Viewing error logs from diagnostic programs .............63

ServerGuide error symptoms....................64

Small computer system interface messages ..............64

Diagnostic programs and error messages ...............64

Diagnostic text message format..................65

Starting the diagnostic programs .................65

Identifying problems using status LEDs ................66

Power-on password override ...................67

Power supply LEDs ......................67

Light path diagnostics .....................67

Recovering the BIOS code ....................68

Power checkout ........................69

Troubleshooting the Ethernet controller ................70

Network connection problems ..................70

Ethernet controller troubleshooting chart ..............71

Ethernet controller messages ..................71

Chapter 6. Symptom-to-FRU index .................73

Beep symptoms ........................74

No-beep symptoms .......................77

POST error codes........................78

Light path diagnostics LEDs ....................83

Diagnostic error codes ......................86

Error symptoms ........................91

DVD-ROM drive error symptoms .................92

Diskette drive error symptoms ..................92

General error symptoms ....................92

Hard disk drive error symptoms ..................93

Intermittent error symptoms ...................93

Keyboard, mouse, or pointing device error symptoms..........93

Memory error symptoms ....................94

Microprocessor error symptoms..................94

Monitor error symptoms ....................94

Option error symptoms .....................96

Power error symptoms .....................96

Serial port error symptoms ...................97

ServerGuide error symptoms...................98

Software error symptoms ....................99

Power-supply LED errors..................... 100

Service processor error codes ................... 100

SCSI error codes ....................... 100

Temperature error messages ................... 101

Fan error messages ...................... 102

iv xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

Power error messages ..................... 102

System shutdown ....................... 102

Voltage related system shutdown................. 103

Temperature related system shutdown ............... 103

Hard disk drive checkout ..................... 104

Host built-in self test (BIST).................... 104

Bus fault messages....................... 104

Undetermined problems ..................... 104

Problem determination tips .................... 105

Chapter 7. Parts listing xSeries 346 Types 8840 and 1880 ....... 107

System ........................... 108

System replaceable units..................... 109

Keyboard CRUs ........................112

Power cords .........................113

Appendix A. Getting help and technical assistance ..........115

Before you call ........................115

Using the documentation .....................115

Getting help and information from the World Wide Web .........115

Software service and support ...................116

Hardware service and support ...................116

Appendix B. Safety information .................117

General safety.........................117

Electrical safety ........................118

Safety inspection guide .....................119

Handling electrostatic discharge-sensitive devices ........... 120

Grounding requirements ..................... 120

Safety notices (multilingual translations) ............... 120

Appendix C. Notices ...................... 155

Edition notice ......................... 155

Trademarks.......................... 156

Important notes ........................ 156

Product recycling and disposal .................. 157

Battery return program ..................... 157

Electronic emission notices .................... 158

Federal Communications Commission (FCC) statement ........ 158

Industry Canada Class Aemission compliance statement ........ 158

Australia and New Zealand Class Astatement ............ 158

United Kingdom telecommunications safety requirement ........ 158

European Union EMC Directive conformance statement ........ 159

Taiwanese Class Awarning statement ............... 159

Chinese Class Awarning statement ................ 159

Japanese Voluntary Control Council for Interference (VCCI) statement 159

Index ............................ 161

Contents v

vi xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

About this document

This document contains basic configuration information, diagnostic information, error

codes, error messages, service information, and asymptom-to-FRU index for the

xSeries®346 Types 8840 and 1880 2-U1-high server.

Important: The field replaceable unit (FRU) procedures in this document are

intended for trained servicers who are familiar with IBM®products. Customer

replacement units (CRUs) can be replaced by the customer. See Chapter 7, “Parts

listing xSeries 346 Types 8840 and 1880,” on page 107, to determine if the

component being replaced is aFRU or aCRU. Before servicing an IBM product, be

sure to read Appendix B, “Safety information,” on page 117.

Important safety information

Be sure to read all caution and danger statements in this book before performing

any of the instructions.

Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et

Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare

qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a

cabo cualquier operación.

WARNING: Handling the cord on this product or cords associated with accessories

sold with this product, will expose you to lead, achemical known to the State of

California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto ocon cables de

accesorios que se venden junto con este producto, pueden exponerle al plomo, un

elemento químico que en el estado de California de los Estados Unidos está

considerado como un causante de cancer yde defectos congénitos, además de

otros riesgos reproductivos. Lávese las manos después de usar el producto.

1. Racks are measured in vertical increments of 1.75 inches each. Each increment is called a“U”. A1-U-high device is 1.75 inches

tall.

©Copyright IBM Corp. 2005, 2007 vii

Online support

You can download the most current diagnostic, BIOS flash, and device-driver files

from http://www.ibm.com/support.

viii xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere IBM Server Handbücher

IBM

IBM 88632SU Bedienungsanleitung

IBM

IBM System x3500 M4 Bedienungsanleitung

IBM

IBM XSERIES 255 TYPE 8685 Bedienungsanleitung

IBM

IBM xSeries 206 Bedienungsanleitung

IBM

IBM xSeries 366 Bedienungsanleitung

IBM

IBM 865263Y - Netfinity 4000R - 8652 Bedienungsanleitung

IBM

IBM 7947E5U Bedienungsanleitung

IBM

IBM System x iDataPlex dx360 M3 Bedienungsanleitung

IBM

IBM x3500 - System - 7977 Bedienungsanleitung

IBM

IBM eServer 342 xSeries Bedienungsanleitung

IBM

IBM BladeCenter GPU Expansion Blade Bedienungsanleitung

IBM

IBM BladeCenter HS20 7981 Bedienungsanleitung

IBM

IBM 8038 Bedienungsanleitung

IBM

IBM eServer xSeries 345 Type 8670 Bedienungsanleitung

IBM

IBM x3200 - System M3 - 7328 Bedienungsanleitung

IBM

IBM RS/6000 Enterprise Server M80 Bedienungsanleitung

IBM

IBM eServer xSeries 455 Type 8855 Bedienungsanleitung

IBM

IBM System x3630 M4 Bedienungsanleitung

IBM

IBM System x3950 X6 Bedienungsanleitung

IBM

IBM Power System LC922 Bedienungsanleitung

IBM

IBM 87691VX VXA320 Bedienungsanleitung

IBM

IBM System x3200 4362 Bedienungsanleitung

IBM

IBM 8832L1X Betriebsanleitung

IBM

IBM System x3650 M4 BD Type 5466 Montage- und Wartungsanleitung

Beliebte Server Handbücher anderer Marken

HP AlphaServer ES47 Bedienungsanleitung

Dell

Dell PowerEdge R410 Bedienungsanleitung

PowerNAS

PowerNAS CMA Bedienungsanleitung

Supero

Supero FatTwin F617R3-FT Bedienungsanleitung

MSI

MSI P1-109N-L70 Bedienungsanleitung

Dell

Dell PowerEdge XE9640 Handbuch

Dell

Dell PS4100 Montageanleitung

EtroVISION

EtroVISION EV3151 Bedienungsanleitung

NEC

NEC Express5800/T110j Bedienungsanleitung

HP ProLiant Gen9 Bedienungsanleitung

Compaq

Compaq ProLiant 3000 Handbuch

Dell

Dell PowerEdge 3YPMN Bedienungsanleitung

iRobo

iRobo IPC2U Bedienungsanleitung

Nortel

Nortel 1000 Con?guration guide Bedienungsanleitung

Asus

Asus AP7500 Bedienungs- und Wartungshandbuch

Avid Technology

Avid Technology AirSpeed 5000 Bedienungsanleitung

HP Integrity rx2600 Installationsanleitung

Milestone

Milestone Husky IVO 350T Bedienungsanleitung