IBM 88631SU - System x3850 - 8863 Bedienungsanleitung

IBM System x3850 Ty pe 8863, 7362

Problem Determination and Service Guide

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IBM System x3850 Ty pe 8863, 7362

Problem Determination and Service Guide



Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page

159.

14th Edition (February 2007)

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................ vii

Guidelines for trained service technicians ............... viii

Inspecting for unsafe conditions ................. viii

Guidelines for servicing electrical equipment ............. viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements used in this document..............2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................6

System-board layouts .......................8

I/O board internal connectors and jumpers ..............8

Memory-card connectors.....................9

Memory-card LEDs .......................9

Microprocessor-board connectors and LEDs .............10

PCI-X board connectors ....................10

PCI-X board LEDs ......................11

SAS-backplane connectors ...................11

Chapter 2. Diagnostics .....................13

Diagnostic tools ........................13

POST ............................13

POST beep codes ......................14

Error logs ..........................18

POST error codes.......................20

POST and SMI error messages..................34

Checkout procedure .......................46

About the checkout procedure ..................46

Performing the checkout procedure ................46

(Trained service technicians only) Checkpoint codes ...........47

Problem isolation tables .....................47

CD or DVD drive problems ...................48

General problems .......................49

Hard disk drive problems ....................49

Intermittent problems......................49

Keyboard, mouse, or pointing-device problems ............50

USB keyboard, mouse, or pointing-device problems ..........51

Memory problems .......................52

Microprocessor problems ....................53

Monitor problems .......................53

Optional-device problems ....................56

Power problems .......................57

Serial port problems ......................58

ServerGuide problems .....................59

Software problems ......................59

Universal Serial Bus (USB) port problems ..............60

Video problems........................60

Light path diagnostics ......................60

Light path diagnostic LEDs ...................63

Remind button ........................67

©Copyright IBM Corp. 2007 iii

Power-supply LEDs .......................67

Diagnostic programs, messages, and error codes ............69

Real-time diagnostics .....................70

Running the on-board diagnostic programs .............70

Diagnostic text messages ....................71

Viewing the test log ......................71

Diagnostic error codes .....................71

Recovering from aBIOS update failure ................88

System-error log messages ....................89

Solving SCSI problems ..................... 102

Solving power problems ..................... 102

Solving Ethernet controller problems ................ 103

Solving undetermined problems .................. 104

Calling IBM for service ..................... 105

Chapter 3. Parts listing, Type 8863, 7362 .............. 107

Server replaceable units ..................... 108

Alcohol wipes .........................110

Power cords .........................110

Chapter 4. Removing and replacing server components ........113

Installation guidelines ......................113

System reliability guidelines ...................114

Working inside the server with the power on.............114

Handling static-sensitive devices .................114

Returning adevice or component.................115

Removing the cover and bezel...................115

Tier 1CRU information .....................116

Battery ..........................116

DVD Drive .........................118

Hot-swap fan ........................118

Hot-swap power supply .................... 120

Memory module ....................... 122

Tier 2CRU information ..................... 132

Operator information panel assembly ............... 132

I/O board ......................... 133

PCI-X adapter guide ..................... 134

Power-supply structure .................... 135

SAS backplane ....................... 136

FRU information ........................ 137

Front-panel assembly ..................... 137

Microprocessor tray and microprocessor .............. 138

PCI-X board assembly .................... 142

PCI-X switch card assembly .................. 143

Power backplane ...................... 144

Chapter 5. Configuration information and instructions ........ 147

Updating the firmware ...................... 147

Configuring the server ...................... 147

Using the ServerGuide Setup and Installation CD........... 148

Using the Configuration/Setup Utility program ............ 148

Installing and using the baseboard management controller utility programs 153

Using the SAS/SATA Configuration Utility program .......... 154

Configuring the Ethernet controller ................ 154

Using the PXE boot agent utility program.............. 154

Using the ServeRAID configuration programs ............ 155

iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance .......... 157

Before you call ........................ 157

Using the documentation ..................... 157

Getting help and information from the World Wide Web ......... 158

Software service and support ................... 158

Hardware service and support ................... 158

Appendix B. Notices ...................... 159

Edition notice ......................... 159

Trademarks.......................... 160

Important notes ........................ 160

Product recycling and disposal .................. 161

Battery return program ..................... 162

Electronic emission notices .................... 163

Federal Communications Commission (FCC) statement ........ 163

Industry Canada Class Aemission compliance statement ........ 163

Australia and New Zealand Class Astatement ............ 163

United Kingdom telecommunications safety requirement ........ 163

European Union EMC Directive conformance statement ........ 163

Taiwanese Class Awarning statement ............... 164

Chinese Class Awarning statement ................ 164

Japanese Voluntary Control Council for Interference (VCCI) statement 164

Index ............................ 165

Contents v

vi IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat udit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

©Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or options that are not addressed in

this section. If you identify an unsafe condition, you must determine how serious the

hazard is and whether you must correct the problem before you work on the

product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as adamaged CRT face or abulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in “Power

cords” on page 110.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with asoft material that does not provide insulation from live

electrical currents.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide

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