IBM EServer xSeries 335 Type 8676 Bedienungsanleitung

xSeries 335 Type 8676, Type 8830

Hardware Maintenance Manual and Troubleshooting

Guide

ERserver

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xSeries 335 Type 8676, Type 8830

Hardware Maintenance Manual and Troubleshooting

Guide

ER s e r v e r

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Note

Before using this information and the product it supports, read Appendix C, “Notices”, on page 161.

Fourth Edition (January 2003)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service

information, error codes, error messages, and configuration information for the IBM

Eserver xSeries

™

335.

Important: The field replaceable unit (FRU) procedures are intended for trained

servicers who are familiar with IBM xSeries products. See the parts

listing in “System” on page 116 to determine if the component being

replaced is a customer replaceable unit (CRU) or a FRU.

Important safety information

Be sure to read all caution and danger statements in this book before performing

any of the instructions. See “Safety information” on page 123.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de

procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare

qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a

cabo cualquier operación.

Online support

You can download the most current diagnostic, BIOS flash, and device driver files

from http://www.ibm.com/pc/support on the World Wide Web.

iv xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Contents

About this manual .......................iii

Important safety information ....................iii

Online support .........................iii

Chapter 1. General information...................1

Related publications .......................1

Notices and statements used in this book ...............2

Features and specifications.....................2

Server controls, LEDs and power ..................4

Front view ..........................4

Rear view ..........................5

Server power features......................7

Chapter 2. Configuration .....................9

Using the Configuration/Setup Utility program .............10

Starting the Configuration/Setup Utility program ............10

Configuration/Setup Utility menu choices ..............10

Using the ServerGuide Setup and Installation CD ............14

ServerGuide features .....................15

Setup and configuration overview .................15

System Partition .......................16

Typical operating-system installation ................16

Setting up or updating multiple servers ...............17

Installing your operating system without ServerGuide ..........17

Using the LSI Logic Configuration Utility program ............18

Starting the LSI Logic Configuration Utility program ..........18

Formatting a SCSI hard disk drive .................18

Using the ServeRAID configuration programs..............19

Configuring the Gigabit Ethernet controller ...............19

Updating the integrated system management firmware ..........20

Chapter 3. Diagnostics .....................21

General checkout ........................21

Checkout procedure ......................22

Diagnostic tools overview .....................23

POST error logs ........................23

Viewing error logs from the Configuration/Setup Utility program ......24

Viewing error logs from the diagnostic programs ...........24

Diagnostic programs and error messages ...............24

Starting the diagnostic programs .................24

Diagnostic error message tables .................26

Error code format .......................26

Text message format......................26

ServerGuide error symptoms....................27

Small computer system interface messages ..............27

Light Path Diagnostics ......................28

Level 2 diagnostic panel LEDs ..................28

Recovering the BIOS code ....................29

Power checkout ........................31

Troubleshooting the Ethernet controller ................31

Ethernet plug wrap test .....................31

Network connection problems ..................31

Ethernet controller troubleshooting chart ..............32

Ethernet controller messages ..................33

Chapter 4. Customer replaceable units ...............39

Installation guidelines ......................39

System reliability considerations .................39

Major components of the xSeries 335 Type 8676 and Type 8830 server ....40

System-board component locations .................41

System-board internal connectors .................41

System-board switches and jumpers ................42

System-board external connectors.................43

System-board LEDs ......................44

System-board option connectors .................45

Removing the cover and bezel ...................46

Working with adapters ......................47

Adapter considerations .....................47

Installing an adapter ......................50

Hard disk drives ........................51

Installing a hot-swap hard disk drive ................52

Installing a non-hot-swap hard disk drive ..............52

Installing memory modules ....................53

Installing a microprocessor ....................55

Replacing a fan assembly .....................59

Replacing the battery ......................61

Completing the installation.....................62

Installing the cover and bezel ..................62

Cabling the server........................63

Cabling a C2T chain ......................63

Cabling an ASM interconnect network ...............66

Updating the server configuration ..................68

Installing the server in a rack....................69

Input/output connectors ......................69

C2T connectors .......................70

C2T breakout cable connectors ..................70

Ethernet connector ......................71

Integrated system management connector ..............71

Serial connector .......................71

Universal Serial Bus connectors .................72

Chapter 5. Service replaceable units ................73

Thermal grease.........................73

Power supply .........................74

Operator information card .....................76

Diskette drive .........................77

SCSI backplane ........................78

Riser card...........................79

System board .........................80

Chapter 6. Symptom-to-FRU index .................83

Beep symptoms ........................83

No-beep symptoms .......................86

Light Path Diagnostic panel system error LED .............86

Diagnostic error codes ......................88

Error symptoms ........................92

POST error codes........................99

Service processor error codes ...................104

ServeRAID error codes .....................105

vi xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

POST (ISPR) error procedures ..................106

SCSI error codes .......................108

Temperature error messages ...................108

Fan error messages ......................109

Power error messages .....................109

System shutdown .......................110

Voltage related system shutdown .................110

Temperature related system shutdown ...............111

DASD checkout ........................111

Host built-in self test (BIST) ....................111

Bus fault messages.......................112

Undetermined problems .....................112

Problem determination tips ....................113

Chapter 7. Parts listing for the xSeries 335 .............115

System ...........................116

Keyboard CRUs ........................117

Power cord CRUs .......................118

Appendix A. Getting help and technical assistance ..........121

Before you call ........................121

Using the documentation.....................121

Getting help and information from the World Wide Web .........121

Software service and support ...................122

Hardware service and support ...................122

Appendix B. Related service information ..............123

Safety information .......................123

General safety .......................123

Electrical safety .......................124

Safety inspection guide ....................125

Handling electrostatic discharge-sensitive devices ..........126

Grounding requirements ....................127

Notice for customers in the State of California ............127

Safety notices (multilingual translations) ..............127

Appendix C. Notices ......................161

Edition notice .........................161

Trademarks..........................162

Important notes ........................162

Product recycling and disposal ..................163

Electronic emission notices ....................163

Federal Communications Commission (FCC) statement ........163

Industry Canada Class A emission compliance statement ........164

Australia and New Zealand Class A statement ............164

United Kingdom telecommunications safety requirement ........164

European Union EMC Directive conformance statement ........164

Taiwanese Class A warning statement ...............165

Chinese Class A warning statement ................165

Japanese Voluntary Control Council for Interference (VCCI) statement 165

Contents vii

viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

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