IBM System x3250 4364 Bedienungsanleitung

IBM System x3250 Types 4364, 4365, and 4366

Problem Determination and Service Guide



IBM System x3250 Types 4364, 4365, and 4366

Problem Determination and Service Guide



Note: Before using this information and the product it supports, read the general information in

Appendix B, “Notices,” on page 119, and the Warranty and Support Information document on the IBM

System x Documentation CD..

The most recent version of this document is available at http://www.ibm.com/support/.

Eighth Edition (November 2009)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................5

Internal LEDs, connectors, and jumpers ................5

System-board internal connectors .................6

System-board switches and jumpers ................7

System-board external connectors .................8

System-board LEDs ......................9

System-board optional device connectors ..............10

Chapter 2. Configuration information and instructions .........11

Updating the firmware ......................11

Configuring the server ......................11

Using the ServerGuide Setup and Installation CD ...........11

Using the Configuration/Setup Utility program ............12

Using the LSI Logic Configuration Utility program ...........12

Configuring the Ethernet controller.................13

Updating the DMI/SMBIOS data ..................14

Chapter 3. Parts listing, Type 4364, 4365, or 4366 server ........15

Replaceable server components ..................16

Product recovery CDs ......................19

Power cords ..........................22

Chapter 4. Removing and replacing server components ........25

Installation guidelines ......................25

System reliability guidelines ...................26

Working inside the server with the power on .............26

Handling static-sensitive devices .................26

Returning a device or component .................27

Removing and replacing Tier 1 CRUs ................28

Removing the cover ......................28

Installing the cover ......................29

Removing an adapter .....................30

Installing an adapter ......................31

Removing a Remote Supervisor Adapter II SlimLine ..........33

Installing a Remote Supervisor Adapter II SlimLine...........33

Hard disk drive ........................34

Removing a CD or CD/DVD combination drive ............38

Installing a CD or CD/DVD combination drive.............39

Removing a memory module (DIMM)................40

Installing a memory module (DIMM) ................40

Removing a fan .......................41

Installing a fan ........................42

Removing and replacing Tier 2 CRUs ................43

Removing the battery .....................43

Installing the battery ......................43

Removing the operator information panel assembly ..........45

Installing the operator information panel assembly ...........45

Removing the power supply ...................46

Installing the power supply ...................47

Removing the riser-card assembly .................49

Installing the riser-card assembly .................49

Removing the backplane or back plate (3.5-inch drives) .........50

Installing the backplane or back plate (3.5-inch drives) .........51

Removing the SAS backplane (2.5-inch drives) ............53

Installing the SAS backplane (2.5-inch drives) ............53

Removing the SAS/SATA controller (hot-swap models) .........54

Installing the SAS/SATA controller (hot-swap models) ..........55

Removing a SATA RAID back plate ................56

Installing a SATA RAID back plate .................56

Removing a drive cage .....................58

Installing a drive cage .....................59

Removing and replacing FRUs ...................59

Microprocessor ........................59

Removing the system board ...................64

Installing the system board ...................65

Chapter 5. Diagnostics .....................67

Diagnostic tools ........................67

POST ............................67

POST beep codes ......................67

Error logs ..........................70

POST error codes .......................71

Checkout procedure .......................78

About the checkout procedure ..................78

Performing the checkout procedure ................79

Troubleshooting tables ......................81

CD or DVD drive problems ...................81

General problems .......................82

Hard disk drive problems ....................82

Intermittent problems......................83

Keyboard, mouse, or pointing-device problems ............84

Memory problems .......................85

Microprocessor problems ....................85

Monitor problems .......................85

Optional-device problems ....................88

Power problems .......................89

Serial port problems ......................90

ServerGuide problems .....................90

Software problems ......................91

Universal Serial Bus (USB) port problems ..............92

Video problems........................92

System-board LEDs .......................92

Diagnostic programs, messages, and error codes ............94

Running the diagnostic programs .................94

Diagnostic text messages ....................95

Viewing the test log ......................95

Diagnostic error codes .....................96

iv IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Recovering from BIOS update failure ................103

System-event/error log messages .................104

Solving power problems .....................112

Solving Ethernet controller problems ................112

Solving undetermined problems ..................114

Problem determination tips ....................114

Calling IBM for service......................115

Appendix A. Getting help and technical assistance ..........117

Before you call ........................117

Using the documentation .....................117

Getting help and information from the World Wide Web .........118

Software service and support ...................118

Hardware service and support ...................118

IBM Taiwan product service ....................118

Appendix B. Notices ......................119

Trademarks..........................119

Important notes ........................120

Product recycling and disposal ..................121

Battery return program .....................122

Electronic emission notices ....................123

Federal Communications Commission (FCC) statement ........123

Industry Canada Class A emission compliance statement ........124

Australia and New Zealand Class A statement ............124

United Kingdom telecommunications safety requirement ........124

European Union EMC Directive conformance statement ........124

Taiwanese Class A warning statement ...............125

Chinese Class A warning statement ................125

Japanese Voluntary Control Council for Interference (VCCI) statement 125

Index ............................127

Contents v

vi IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or optional devices that are not

addressed in this section. If you identify an unsafe condition, you must determine

how serious the hazard is and whether you must correct the problem before you

work on the product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as a damaged CRT face or a bulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in “Power

cords” on page 22.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical currents.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

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