IBM System x3250 M2 Bedienungsanleitung

IBM System x3250 M2 Types 4190, 4191 and 4194

Problem Determination and Service Guide



IBM System x3250 M2 Types 4190, 4191 and 4194

Problem Determination and Service Guide



Note: Before using this information and the product it supports, read the general information in

Appendix B, “Notices,” on page 205 and the Warranty and Support Information document on the IBM

System x Documentation CD.

Sixth Edition (March 2012)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document................2

Features and specifications.....................3

Server controls, LEDs, and connectors ................5

Front view ..........................5

Rear view ..........................6

Internal LEDs, connectors, and jumpers ................6

System-board internal connectors .................7

System-board switches and jumpers ................8

System-board external connectors .................9

System-board LEDs ......................10

System-board optional device connectors ..............11

Chapter 2. Configuration information and instructions .........13

Updating the firmware ......................13

Configuring the server ......................13

Using the ServerGuide Setup and Installation CD ...........14

Using the Configuration/Setup Utility program ............16

Using the WebBIOS Configuration Utility ..............23

Using the LSI Logic Configuration Utility program ...........23

Using the baseboard management controller .............24

Configuring the Gigabit Ethernet controllers .............27

Updating IBM Director .....................28

Updating the DMI/SMBIOS data ..................28

Chapter 3. Parts listing, Types 4190, 4191 and 4194 server .......31

Types 4190, 4191 and 4194 (models 15x, 1Bx, 22x, 42x, 52x, 62x, 64x, 72x,

82x, B2x. BDx, C2x, CDx, D2x, D4x and E2x) ............32

Types 4190, 4191 and 4194 (models 66x, 74x, 84x and D6x)........37

Product recovery CDs ......................41

Power cords ..........................44

Chapter 4. Removing and replacing server components ........47

Installation guidelines ......................47

System reliability guidelines ...................48

Working inside the server with the power on .............48

Handling static-sensitive devices .................49

Returning a device or component .................49

Removing and replacing consumable parts and Tier 1 CRUs ........50

Removing the cover ......................50

Installing the cover ......................51

Removing an adapter .....................52

Installing an adapter ......................53

Removing a Remote Supervisor Adapter II SlimLine ..........56

Installing a Remote Supervisor Adapter II SlimLine...........57

Hard disk drive ........................59

Removing a CD or CD/DVD combination drive ............63

Installing a CD or CD/DVD combination drive.............63

Removing a memory module (DIMM)................64

Installing a memory module (DIMM) ................65

Removing a fan .......................66

Installing a fan ........................66

Removing the air baffle .....................68

Installing the air baffle .....................68

Removing and replacing Tier 2 CRUs ................69

Removing the battery .....................69

Installing the battery ......................69

Removing the operator information panel assembly ..........72

Installing the operator information panel assembly ...........72

Removing the CD/DVD interface card ...............73

Installing the CD/DVD interface card ................74

Removing the power supply ...................75

Installing the power supply ...................76

Removing the riser-card assembly.................78

Installing the riser-card assembly .................79

Removing the PCI-X riser-card power cable .............80

Installing the PCI-X riser-card power cable..............80

Removing the backplane or back plate (3.5-inch drives) .........81

Installing the backplane or back plate (3.5-inch drives) .........82

Removing the SAS backplane (2.5-inch drives) ............84

Installing the SAS backplane (2.5-inch drives) ............84

Removing the SAS/SATA controller (hot-swap models) .........85

Installing the SAS/SATA controller (hot-swap models)..........86

Removing a drive cage .....................87

Installing a drive cage .....................87

Removing and replacing FRUs ...................88

Microprocessor ........................88

Removing the system board ...................94

Installing the system board ...................95

Chapter 5. Diagnostics .....................97

Diagnostic tools ........................97

POST ............................97

POST beep codes ......................98

Error logs .........................102

POST error codes ......................103

Checkout procedure ......................112

About the checkout procedure ..................113

Performing the checkout procedure ................113

Troubleshooting tables......................115

CD or DVD drive problems ...................115

General problems ......................116

Hard disk drive problems ....................116

Intermittent problems .....................117

USB keyboard, mouse, or pointing-device problems ..........117

Memory problems ......................119

Microprocessor problems....................119

Monitor problems ......................120

Optional-device problems ...................122

Power problems .......................123

Serial-device problems ....................124

ServerGuide problems.....................124

iv IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide

Software problems ......................125

Universal Serial Bus (USB) device problems ............126

Video problems .......................126

System-board LEDs ......................126

Diagnostic programs and messages ................128

Diagnostic text messages ...................129

Viewing the test log......................130

Diagnostic messages .....................130

Updating (flash-update) the BIOS code on the server ..........188

Recovering the server firmware ..................189

System event/error log messages .................191

Solving power problems .....................198

Solving Ethernet controller problems ................198

Solving undetermined problems ..................199

Problem determination tips ....................200

Appendix A. Getting help and technical assistance ..........203

Before you call ........................203

Using the documentation.....................203

Getting help and information from the World Wide Web .........203

Software service and support ...................204

Hardware service and support ...................204

IBM Taiwan product service....................204

Appendix B. Notices ......................205

Trademarks..........................205

Important notes ........................206

Product recycling and disposal ..................207

Battery return program .....................208

German Ordinance for Work gloss statement .............210

Electronic emission notices ....................210

Federal Communications Commission (FCC) statement ........210

Industry Canada Class A emission compliance statement ........210

Avis de conformité à la réglementation d'Industrie Canada .......210

Australia and New Zealand Class A statement ............210

United Kingdom telecommunications safety requirement ........210

European Union EMC Directive conformance statement ........211

Taiwanese Class A warning statement ...............211

Chinese Class A warning statement ................211

Japanese Voluntary Control Council for Interference (VCCI) statement 211

Korean Class A warning statement ................212

Index ............................213

Contents v

vi IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or optional devices that are not

addressed in this section. If you identify an unsafe condition, you must determine

how serious the hazard is and whether you must correct the problem before you

work on the product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as a damaged CRT face or a bulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in “Power

cords” on page 44.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical currents.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide

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