IBM X3105 - System - 4347 Bedienungsanleitung

IBM System x3105 Type 4347

Problem Determination and Service Guide



IBM System x3105 Type 4347

Problem Determination and Service Guide



Note:

Before using this information and the product it supports, read the general information in Appendix B,

“Notices,” on page 99 and the Warranty and Support Information document on the IBM System x

Documentation CD.

Second Edition (March 2007)

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................ vii

Guidelines for trained service technicians ............... viii

Inspecting for unsafe conditions ................. viii

Guidelines for servicing electrical equipment ............. viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................5

Internal LEDs, connectors, and jumpers ................7

System-board optional-device connectors ..............7

System-board internal connectors .................8

System-board external connectors .................9

System-board LEDs ......................10

System-board jumpers .....................11

Chapter 2. Diagnostics .....................13

Diagnostic tools ........................13

POST ............................13

POST beep codes ......................13

Error logs ..........................16

POST error codes.......................16

Checkout procedure .......................26

About the checkout procedure ..................26

Performing the checkout procedure ................27

Checkpoint codes (trained service technicians only) ...........27

Troubleshooting tables ......................28

CD or DVD drive problems ...................28

Diskette drive problems.....................29

General problems .......................29

Hard disk drive problems ....................30

Intermittent problems......................30

Keyboard, mouse, or pointing-device problems ............31

Memory problems .......................32

Microprocessor problems ....................32

Monitor or video problems ....................33

Optional-device problems ....................35

Power problems .......................36

Serial port problems ......................37

ServerGuide problems .....................37

Software problems ......................38

Universal Serial Bus (USB) port problems ..............39

Diagnostic programs, messages, and error codes ............40

Running the diagnostic programs .................40

Diagnostic text messages ....................41

Viewing the test log ......................41

Diagnostic error codes .....................42

Recovering from aBIOS update failure ................46

Solving SCSI problems ......................48

©Copyright IBM Corp. 2007 iii

Solving power problems .....................48

Solving Ethernet controller problems .................49

Solving undetermined problems...................50

Calling IBM for service ......................51

Chapter 3. Parts listing, System x3105 Type 4347 ...........53

Replaceable server components ..................54

Keyboards ..........................55

Power cords ..........................56

Chapter 4. Removing and replacing server components ........59

Installation guidelines ......................59

System reliability guidelines ...................60

Handling static-sensitive devices .................60

Returning adevice or component .................60

Removing and replacing Tier 1CRUs ................61

Removing the cover ......................61

Installing the cover ......................62

Removing the bezel ......................63

Installing the bezel ......................64

Removing an adapter .....................65

Installing an adapter ......................66

Removing amemory module...................67

Installing amemory module ...................68

Removing and replacing Tier 2CRUs ................69

Removing the battery .....................69

Installing the battery ......................69

Removing and installing internal drives ...............71

Removing the system fan ....................79

Installing the system fan ....................80

Removing the front control panel .................81

Installing the front control panel ..................82

Removing and replacing FRUs ...................83

Removing the power supply ...................83

Installing the power supply ...................85

Removing the microprocessor and heat sink .............86

Installing the microprocessor and heat sink .............88

Removing the system board ...................90

Installing the system board ...................91

Chapter 5. Configuration information and instructions .........93

Updating the firmware ......................93

Configuring the server ......................93

Using the ServerGuide Setup and Installation CD ...........93

Using the Configuration/Setup Utility program ............94

Using the Boot Menu program ..................94

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent ......95

Configuring the Broadcom NetXtreme Gigabit Ethernet controller .....95

Appendix A. Getting help and technical assistance ..........97

Before you call .........................97

Using the documentation .....................97

Getting help and information from the World Wide Web ..........97

Software service and support ...................98

Hardware service and support ...................98

IBM Taiwan product service ....................98

iv IBM System x3105 Type 4347: Problem Determination and Service Guide

Appendix B. Notices ......................99

Trademarks ..........................99

Important notes ........................ 100

Product recycling and disposal .................. 101

Battery return program ..................... 103

Electronic emission notices .................... 103

Federal Communications Commission (FCC) statement ........ 103

Industry Canada Class Bemission compliance statement........ 104

Avis de conformité àla réglementation d’Industrie Canada ....... 104

European Union EMC Directive conformance statement ........ 104

Japanese Voluntary Control Council for Interference (VCCI) statement 105

Index ............................ 107

Contents v

vi IBM System x3105 Type 4347: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat udit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

©Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or optional devices that are not

addressed in this section. If you identify an unsafe condition, you must determine

how serious the hazard is and whether you must correct the problem before you

work on the product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as adamaged CRT face or abulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in “Power

cords” on page 56.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with asoft material that does not provide insulation from live

electrical currents.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3105 Type 4347: Problem Determination and Service Guide

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