IBM X3500 - System - 7977 Bedienungsanleitung

IBM System x3500 Type 7977

Problem Determination and Service Guide

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IBM System x3500 Type 7977

Problem Determination and Service Guide



Note

Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 169.

20th Edition (February 2013)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................vii

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document................2

Features and specifications.....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................6

Internal LEDs, connectors, and jumpers ................8

System-board internal connectors and switches ............8

System-board LEDs ......................10

System-board external connectors.................10

SAS backplane ........................11

Chapter 2. Configuration information and instructions .........13

Updating the firmware ......................13

Configuring the server ......................13

Using the Configuration/Setup Utility program ............14

Using the ServerGuide Setup and Installation CD ...........20

Using the baseboard management controller .............22

Using the Boot Menu program ..................34

Enabling the Broadcom Gigabit Ethernet Utility program.........34

Configuring the Broadcom Gigabit Ethernet controller..........35

Setting up the Remote Supervisor Adapter II SlimLine .........35

Using the Adaptec RAID Configuration Utility program .........37

Using ServeRAID Manager ...................38

Updating IBM Director .....................40

Chapter 3. Parts listing, System x3500 Type 7977 ...........41

Replaceable server components ..................42

Product recovery CDs ......................47

Power cords ..........................51

Chapter 4. Removing and replacing server components ........55

Installation guidelines ......................55

System reliability guidelines ...................56

Working inside the server with the power on .............56

Handling static-sensitive devices .................57

Returning a device or component .................57

Removing the left-side cover and bezel ................57

Replacing the left-side cover and bezel ................58

Turning the stabilizing feet.....................59

Tier 1 CRU information ......................60

Battery ...........................60

DVD drive..........................62

Hot-swap fan ........................63

Front fan cage ........................64

Rear fan cage ........................64

Memory module .......................66

Hot-swap power supply .....................72

Power-supply docking cable ...................73

USB cable assembly......................74

Tier 2 CRU information ......................76

DIMM air duct ........................76

Light path diagnostics panel ...................77

Control panel assembly.....................78

ServeRAID-8k adapter .....................79

ServeRAID-MR10is VAULT SAS/SATA Controller ...........81

Removing and replacing FRUs ...................86

Power-supply cage ......................86

2.5-inch SAS backplane ....................87

SAS backplane ........................89

System board and microprocessor.................90

Chapter 5. Diagnostics .....................95

Diagnostic tools ........................95

POST ............................95

POST beep codes ......................95

Error logs .........................100

POST error codes ......................102

Checkout procedure ......................115

About the checkout procedure ..................115

Performing the checkout procedure ................115

Checkpoint codes (trained service technicians only) ...........116

Troubleshooting tables and procedures ...............116

DVD drive problems .....................117

General problems ......................118

Fan problems ........................118

Hard disk drive problems ....................119

Intermittent problems .....................120

Keyboard, mouse, or pointing-device problems............120

Memory problems ......................122

Microprocessor problems....................123

Monitor problems ......................123

Optional-device problems ...................126

Power problems .......................127

Serial port problems .....................128

ServerGuide problems.....................129

Software problems ......................129

Server boot failure problem ...................130

Universal Serial Bus (USB) port problems .............131

Video problems .......................131

Light path diagnostics ......................131

Remind button .......................133

Light path diagnostics LEDs ..................133

Power-supply LEDs.......................137

Diagnostic programs, messages, and error codes ...........138

Running the diagnostic programs.................138

Diagnostic text messages ...................140

Viewing the test log......................140

Diagnostic error codes ....................140

Recovering from a BIOS update failure ...............149

System-error log messages ....................151

Solving power problems .....................160

Solving Ethernet controller problems ................160

Solving undetermined problems ..................161

Problem determination tips ....................162

iv IBM System x3500 Type 7977: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance ..........165

Before you call ........................165

Using the documentation.....................166

Getting help and information from the World Wide Web .........166

How to send Dynamic System Analysis data to IBM ...........166

Creating a personalized support web page ..............166

Software service and support ...................166

Hardware service and support ...................167

IBM Taiwan product service....................167

Appendix B. Notices ......................169

Trademarks..........................169

Important notes ........................170

Product recycling and disposal ..................171

Battery return program .....................172

Particulate contamination.....................174

Documentation format ......................174

Telecommunication regulatory statement ...............175

Electronic emission notices ....................175

Federal Communications Commission (FCC) statement ........175

Industry Canada Class A emission compliance statement ........175

Avis de conformité à la réglementation d'Industrie Canada .......175

Australia and New Zealand Class A statement ............175

European Union EMC Directive conformance statement ........176

Germany Class A statement ..................176

VCCI Class A statement ....................177

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................177

Korea Communications Commission (KCC) statement .........177

Russia Electromagnetic Interference (EMI) Class A statement ......178

People's Republic of China Class A electronic emission statement ....178

Taiwan Class A compliance statement ...............178

Index ............................179

Contents v

vi IBM System x3500 Type 7977: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

viii IBM System x3500 Type 7977: Problem Determination and Service Guide

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