IBM SPSS Data Collection Bedienungsanleitung

IBM SPSS Data Collection Server 6.0.1

Installation Guide

Note: Before using this information and the product it supports, read the general information

under Notices on p. 164.

This edition applies to IBM SPSS Data Collection Server 6.0.1 and to all subsequent releases and

modiﬁcations until otherwise indicated in new editions.

Adobe product screenshot(s) reprinted with permission from Adobe Systems Incorporated.

Microsoft product screenshot(s) reprinted with permission from Microsoft Corporation.

Licensed Materials - Property of IBM

Licensed Materials - Property of IBM © Copyright IBM Corporation 2000, 2011

U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP

Schedule Contract with IBM Corp.

Preface

Welcome to the IBMSPSSDataCollectionServer6.0.1InstallationGuide. This guide provides

information on installing IBM SPSS Data Collection Server 6.0.1 products (x86 32-bit and x64

64-bit editions). For information about using the products, refer to the appropriate application

user guide.

Adobe Portable Document Format (.pdf) versions of the guides are available on the IBM SPSS

Data Collection Server 6.0.1 DVD-ROM. Viewing and printing the documents requires Adobe

Reader. If necessary, you can download it at no cost from www.adobe.com. Use the Adobe Reader

online Help for answers to your questions regarding viewing and navigating the documents.

Notice: IBM® SPSS® Data Collection offers many powerful functions and features for use in

the business of our customers. IBM is not responsible for determining the requirements of laws

applicable to any licensee’s business, including those relating to Data Collection Program, nor that

IBM’s provision of (or any licensee’s receipt of) the Program meets the requirements of such laws.

All licensees shall comply with all laws applicable to use and access of the Program, whether such

use or access is standalone or in conjunction with any third party product or service.

About IBM Business Analytics

IBM Business Analytics software delivers complete, consistent and accurate information that

decision-makers trust to improve business performance. A comprehensive portfolio of business

intelligence,predictive analytics,ﬁnancial performance and strategy management,andanalytic

applications provides clear, immediate and actionable insights into current performance and the

ability to predict future outcomes. Combined with rich industry solutions, proven practices and

professional services, organizations of every size can drive the highest productivity, conﬁdently

automate decisions and deliver better results.

As part of this portfolio, IBM SPSS Predictive Analytics software helps organizations predict

future events and proactively act upon that insight to drive better business outcomes. Commercial,

government and academic customers worldwide rely on IBM SPSS technology as a competitive

advantage in attracting, retaining and growing customers, while reducing fraud and mitigating

risk. By incorporating IBM SPSS software into their daily operations, organizations become

predictive enterprises – able to direct and automate decisions to meet business goals and achieve

measurable competitive advantage. For further information or to reach a representative visit

http://www.ibm.com/spss.

Technical support

Technical support is available to maintenance customers. Customers may contact Technical

Support for assistance in using IBM Corp. products or for installation help for one of the

supported hardware environments. To reach Technical Support, see the IBM Corp. web site

at http://www.ibm.com/support. Be prepared to identify yourself, your organization, and your

support agreement when requesting assistance.

Licensed Materials - Property of IBM ©

iii

Contents

1 IBM SPSS Data Collection Server 6.0.1 Installation

Instructions 1

IBM SPSS Data Collection Server 6.0.1 Installation Instructions and configuration notes . . . . . . . 1

Beforeyoustart........................................................... 1

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications. . . . . . . . . . . . 2

2 Installing required software 8

Required softwarechecklist..................................................... 8

Installing Microsoft.NETFramework3.5SP1..................................... 9

Installing Microsoft Data Access Components 2.8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above . . . . . . . . . . . . . . . . . 10

Installing InternetInformationServices.........................................11

Installing Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing Microsoft Office Web Components (OWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) . . . . . . 15

3 IBM SPSS Data Collection Interviewer Server installation

information 16

Installationchecklist...........................................................16

IBM SPSS Data Collection Interviewer Server system configurations . . . . . . . . . . . . . . . . . . . . . . 19

Installationsusingdiskimagingorterminalservices...................................20

Installationsontoadomaincontroller..............................................20

Installing from a downloaded file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Supportedvirtualizationenvironments .............................................21

Supportedupgradepaths.......................................................21

Dialercertification............................................................22

Pre-installation checklist for the IBM SPSS Data Collection Interviewer Server installation

procedure...................................................................24

Checking that Microsoft Internet Explorer 8 or above or Firefox 3.x or above is installed . . . . 24

Checking that machines in a cluster can communicate with each other . . . . . . . . . . . . . . . . . 25

CheckingthatDCOMisenabled...............................................25

CheckingthatSQLServerisrunningcorrectly....................................25

CheckingthatIISisrunningcorrectly ..........................................26

Creating the installing and running users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Creatingtheanonymousaccessuser ..........................................29

Licensed Materials - Property of IBM ©

CreatingtheIBMSPSSDataCollectionusergroup................................30

Givingeveryonefullpermissionson\InetPub\wwwroot.............................31

Preparing to run IBM SPSS Data Collection Interviewer Server through a firewall . . . . . . . . . 31

Backing up your system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installationprocedures.........................................................33

Installationflowchart..........................................................35

Singlemachineinstallation......................................................37

Clusterinstallation............................................................55

Creatingthesitepreparationfileandfolder......................................56

Installing the IBM SPSS Data Collection Interviewer Server services on each machine

namedinthesitepreparationfile..............................................63

Clusterinstallation.........................................................55

Virtualdirectory,sessionengine,andWebserviceregistration.......................69

Post-installation checklist for IBM SPSS Data Collection Interviewer Server installation. . . . . . . . 71

AddingDCOMpermissionsforscriptwriterstoLogBckO2 ...........................73

EnablingchartsinthePhoneReportsactivity.....................................73

Enablingpop-upsandfiledownloads...........................................74

Thingsyoumustdo........................................................75

Thingsyoumustdoiftheyarenotdoneautomatically..............................83

Optionaltasks............................................................85

Thingsyoumustdoonlocalmachines..........................................95

Installing IBM SPSS Data Collection Interviewer Server for off-line use . . . . . . . . . . . . . . . . . . . . 98

Improving stability when running IBM SPSS Data Collection Interviewer Server

Administrationoff-line..................................................... 100

4 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, and IBM SPSS Data

Collection Author Server Edition installation information 101

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter

Server Edition, and IBM SPSS Data Collection Author Server Edition installation overview . . . . . 101

Checklist for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection

Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition

installation.............................................................. 102

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter

Server Edition, and IBM SPSS Data Collection Author Server Edition installation scenarios . 103

Installationsontoadomaincontroller ......................................... 104

Silentinstallation......................................................... 104

Creatingtheusersandtheusergroup......................................... 109

Ports for running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection

Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition through

afirewall............................................................... 113

Installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey

Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition . . . . . . . . . . . . 114

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter

Server Edition, and IBM SPSS Data Collection Author Server Edition post-installation tasks 119

5 Maintenance tasks 131

Maintenancechecklist........................................................ 131

Restartingallmachinesinacluster........................................... 131

Addinganewinterviewingservertoanexistingcluster............................ 131

Adding session engines to an IBM SPSS Data Collection Interviewer Server . . . . . . . . . . . . 133

Updating passwords for IBM SPSS Data Collection Interviewer Server components and

services................................................................ 135

DeletingortruncatingSQLlogfiles........................................... 136

ChangingtheWebsiteport................................................. 136

ChanginginterviewingURLsandregistrationpasswords........................... 137

Recyclingapplicationpools................................................. 138

Updating the password for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server

Edition................................................................. 139

Runningthevariableeditsmigrationtool....................................... 140

6 Modification, repair, and removal 143

Modifying, repairing,orremovingyourinstallation................................... 143

Modifying an installation................................................... 143

Repairinganinstallation ................................................... 144

RemovingIBMSPSSDataCollectionServerapplications .......................... 144

7 Troubleshooting 146

TroubleshootingandFAQs ..................................................... 146

HowdoIchangetheoptionsinasitepreparationfile? ............................ 146

The folder in which I created the site preparation file is not visible from the machines

namedinthesitepreparationfile............................................. 146

The installation program fails when I select a non-default web site installation location on a

64-bitsystem............................................................ 146

The installation program fails with the message ‘Error 1608: Unable to create InstallDriver

instance’............................................................... 147

HowdoIcreateaninstallationlogfile?........................................ 147

I’ve installed a new application version and get errors when I try to select things from the

menusinIBMSPSSDataCollectionInterviewerServerAdministration................ 147

I can log in to IBM SPSS Data Collection Interviewer Server Administration if I enter the

URL as //localhost/... but not if I enter the server’s name instead of localhost . . . . . . . . . . . . 148

How do I simultaneously login to separate IBM SPSS Data Collection Interviewer Server

Administration or IBM SPSS Data Collection Interviewer Server sessions as different users

inInternetExplorer? ...................................................... 148

Machines in the cluster can ping one another successfully but cannot see FMRoot. . . . . . . 148

Errorswhenattemptingtopingmachinesinacluster ............................. 148

I want to check that SQL Server is running on the Database server but I cannot see the

servernameinthelistofservers............................................. 149

The location of the Web Site folder containing SPSSMR has changed since IBM SPSS Data

CollectionServerapplicationswereinstalled.................................... 149

My site uses Microsoft ISA. Are there any changes I need to make in order to run IBM

SPSSDataCollectionInterviewerServerAdministration?.......................... 151

I’m installing onto Windows XP, and the installation fails when I click Next

on the mrInterviewData IBM SPSS Data Collection Interviewer Server

AdministrationDatabaseSetuppage.......................................... 151

The installer says it can’t find SQL server running on the machine specified. . . . . . . . . . . . . 152

Checking that machines in a cluster can communicate with each other . . . . . . . . . . . . . . . . 152

After upgrading to a IBM SPSS Data Collection Server 6.0.1 cluster, custom instances that

were created for the purpose of load balancing are no longer present on the servers. . . . . . 153

Installing the export components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Enabling security access for Microsoft Excel, Word, and PowerPoint exports . . . . . . . . . . . 154

I’m having problems running IBM SPSS Data Collection applications remotely on Windows

XP ................................................................... 155

I’m having problems logging into IBM SPSS Data Collection Interviewer Server

Administration or installing/running IBM SPSS Data Collection Survey Reporter Server

EditionorIBMSPSSDataCollectionAuthorServerEdition......................... 156

Users who log in with Windows user names cannot activate projects . . . . . . . . . . . . . . . . . 156

MysiteblocksaccesstoURLsthatreference.dllfiles............................. 156

IBM SPSS Data Collection Server applications are not running properly in Internet Explorer

8.x.................................................................... 158

I receive the error message “Failed to load MDM Document: The network location cannot

bereached” ............................................................ 158

I receive a “Maximum Length Exceeded” error when populating numerous tables in IBM

SPSSDataCollectionSurveyTabulation ....................................... 158

The IBM SPSS Data Collection Interviewer Server Administration User Administration

activity does not work in a FIPS 140-2 enabled, Windows Server 2008 environment . . . . . . . 158

I’m unable to activate a project in a Windows Server 2008 cluster . . . . . . . . . . . . . . . . . . . . 159

I receive an error when attempting to activate a project that contains certain non-English

characters.............................................................. 159

I’ve successfully licensed IBM SPSS Data Collection Dialer but cannot work with CATI

projectsinthePhoneParticipantsactivity...................................... 159

How do I view logs files from a previous IBM SPSS Data Collection Server installation? . . . 159

After installing the IBM SPSS Data Collection Developer Library, topics are missing from

thehelpsystem?......................................................... 160

vii

I’ve uninstalled IBM SPSS Data Collection Interviewer Server but IBM SPSS Data

CollectionInterviewerServerAdministrationisstillthere .......................... 160

I’ve uninstalled IBM SPSS Data Collection Interviewer Server but can’t reinstall it. . . . . . . . 160

Appendix

A Notices 164

Index 167

viii

Chapter

IBM SPSS Data Collection Server 6.0.1

Installation Instructions

IBM SPSS Data Collection Server 6.0.1 Installation Instructions and

configuration notes

These instructions are for installing IBM SPSS Data Collection Server 6.0.1(x86 32-bit and x64

64-bit editions), which includes the following products:

IBM® SPSS® Data Collection Interviewer Server Administration

IBM® SPSS® Data Collection Interviewer Server, including the Accessories, Interview, and

Web services and the IBM® SPSS® Data Collection Load Tool.

Note: The mrDtsRun accessory is only available in x86 32-bit installations. x64 64-bit DTS

packages can only run in x86 32-bit mode.

IBM® SPSS® Data Collection Phone Interviews

IBM® SPSS® Data Collection Remote Administration

IBM® SPSS® Data CollectionSurveyTabulation

IBM® SPSS® Data Collection Author Server Edition and IBM® SPSS® Data Collection

Survey Reporter Server Edition (x86 32-bit only)

IBM® SPSS® Data Collection Survey Reporter Developer Kit

Before you start

Before you attempt to install IBM SPSS Data Collection Server 6.0.1, take the time to read

and understand these notes.

If you are upgrading from a previous version of Interviewer Server\mrInterview, Web Reports

for Surveys\mrTables, or Reports for Surveys\Reporter, refer to Required software checklist,

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications,andSupported

upgrade paths before you install the new version. This ensures that your system satisﬁes the

requirements for version 6.0.1.

Notes

If you are currently using a version of Interviewer Server\mrInterview, Web Reports for

Surveys\mrTables, or Reports for Surveys\Reporter prior to version 5.5, the IBM SPSS Data

Collection Server 6.0.1 installation procedure will prompt you to uninstall the earlier versions

Licensed Materials - Property of IBM © Copyright

IBM Corporation 2000, 2011

Chapter 1

before installing IBM SPSS Data Collection Server 6.0.1. For more information, see the

topic Supported upgrade paths in Chapter 3 on p. 21.

You cannot upgrade the x86 32-bit editions of the IBM SPSS Data Collection Server

applications to the x64 64-bit edition of the IBM SPSS Data Collection Server applications.

If you are currently using 32-bit IBM SPSS Data Collection Server applications, you must

uninstall these applications prior to installing the 64-bit IBM SPSS Data Collection Server

applications.

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications

The minimum hardware and software requirements for IBM SPSS Data Collection Server 6.0.1

applications are as follows:

IBM SPSS Data Collection Interviewer Server

Web Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

Pentium®-class processor operating at 1GHz or faster. 2GHz recommended.

512MB RAM, more recommended.

A hard disk with at least 100MB of available disk space.

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

Microsoft Internet Explorer 8 or above.

Internet Information Server (IIS) 7.0 or above.

Interview Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

Pentium®-class processor operating at 1GHz or faster. 2GHz recommended.

512MB RAM, more recommended.

A hard disk with at least 200MB of available disk space (space depends on the number of

projects on the server).

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

Microsoft Internet Explorer 8 or above.

Microsoft Data Access Components (MDAC) 2.8 or later (supplied).

Microsoft .NET Framework 3.5 SP1.

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