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Step 1: Try a different USB port
Try to connect the USB receiver to a different port. Then, check the behavior of the device. By trying the
receiver on a different port, you can eliminate any issues that affect the port itself.
Always use a direct USB connection, as port replicators, USB hubs, and KVM switches may not recognize the
USB receiver device. If you have connected the USB receiver to a USB port on your monitor, remove the
receiver and connect it to the computer instead as the ports on the computer typically have more bandwidth
(power) available.
Be aware that items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal
from the pointing device. Try to test the device in a different location. If the issue continues to occur, refer to
Step 2.
Step 2: Replace the batteries
This issue may occur if the battery power is low. We recommend that you use batteries that are designed for
use with electronic equipment. Replace the battery, and determine whether this resolves the issue. Make
sure that you have inserted the battery in the proper direction. If the issue continues to occur, refer to Step 3.
Step 3: Check for devices that can cause interference.
This mouse operates on the 2.4GHz radio frequency spectrum. Check to see if your other devices operate on
this frequency. Some examples of possible 2.4GHz devices:
Older cordless phones
Bluetooth devices (they operate in the 2.4GHz range but are unlikely to interfere)
Car Alarms
Microwave Ovens
Wi-Fi networks
Step 4: Test the device on a different computer
If the issue continues to occur, test the mouse on a different computer in a different environment.
NOTE:
Exhausted batteries should be removed from the product and disposed of in accordance with the
manufacturer’s recommendation and local regulations.
This product is covered by the Waste Electrical and Electronic Equipment (WEEE) regulations and should not
be discarded with normal household waste. Instead, this product should be taken to your local collection
center for recycling. For further information, please contact an approved disposal agency.
Technical Support
If the issue continues to occur, test the mouse on a different computer in a different environment.
For questions not answered in this manual, or for warranty service, please contact Impecca Technical Support:
By phone: 1-866-954-4440 (9:00 AM to 6:00 PM Eastern Time)
By e-mail: service@impecca.com
Online: www.impecca.com
