Ingenico Tetra Move/5000 Bedienungsanleitung

User Guide

for Ingenico MOVE/5000 terminal

First Data

Mobile integrated EFTPOS terminal

Contents

Get to know your terminal

Introduction 06

Terminal location and PIN privacy 06

Terminal ownership 06

Your terminal layout 07

Using the keypad 08

Basic functions 09

Integration with your Point of Sale (POS) 10

Transaction processing options 11

Loading receipt paper 12

Communication setup

Broadband internet (Ethernet setup) 16

Broadband internet (Wi-Fi setup) 17

Bluetooth setup (pair base to terminal) 19

Switching communication options 21

Communication status 22

What are you

looking for?

Operating your EFTPOS terminal

How to complete a sale 26

Cash out transaction 27

Cash out transaction with purchase 27

Cash out only transaction 29

Tipping 31

How to process a refund 33

Void last transaction 35

Pre-Authorisation processing 37

Part one: Pre-authorisation 37

Part two: Completion 37

Processing a pre-authorisation transaction 38

Processing a pre-authorisation completion 40

Surcharge 42

Enabling/disabling surcharge 42

Surcharge (card acceptance setup) 44

Mail Order Telephone Order (MOTO) 46

Dynamic Currency Conversion (DCC) 49

How to print last receipt 52

Reprint specic transaction record (invoice) 53

Settlement 54

Manual settlement 54

Print settlement totals (pre-settlement) 55

Print settlement totals (last settlement) 56

View Batch details on the screen 57

Batch totals 58

Transaction list 58

How to enable transaction list 59

How to print the transaction list 60

Ofine transaction processing 61

Card rules 61

Electronic fallback 61

Change merchant password 62

Additional terminal functions 64

Contents

Where to get help

Get to know your terminal

Get to know

your terminal

Get to know your terminal

Your First Data EFTPOS terminal allows you to accept credit, debit and charge card transactions

electronically as a means of payment. Customers can access their cheque, savings or credit accounts for

purchases and refunds. Customers can also request cash out from cheque and savings accounts.

The physical location of an EFTPOS terminal is

important in protecting a customer’s PIN privacy.

When your new terminal is installed or relocated

within the premises, you must take care to ensure:

> the EFTPOS terminal is in a position that allows

the customer to enter their PIN so it cannot be

observed by employees or other customers

> the EFTPOS PIN pad has an adequate length

of terminal connection cord to allow customers

to enter their PIN privately

> if in a xed position, the EFTPOS PIN pad has not

been placed at an angle or height that prevents

customers from shielding their PIN entry

> the placement of mirrors and other reective

materials do not allow the customer’s PIN entry

to be observed through reection

> security cameras can’t make a visual record

of a customer’s PIN entry.

You should communicate these guidelines to any

staff members that process EFTPOS transactions

using the First Data terminal. It is also important to

remind staff members that customers should never

be asked to disclose a PIN.

Terminal location and PIN privacy

Get to know your terminal

Introduction

All physical equipment provided to the merchant by First Data remains the property of First Data. This can

include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any additional

hardware provided at the time of installation.

Terminal ownership

Get to know your terminal

Your terminal layout

Integrated Contactless Reader

Receipt Printer

Magnetic Stripe Reader

Cancel

Clear

Enter

Chip Reader

Your First Data mobile integrated EFTPOS terminal is supplied with:

> Power pack

> Contactless card reader

> 3G modem

> Docking/Base station

Get to know your terminal

Using the keypad

The grey Menu key on the keypad accesses difference application menus

The red Cancel key on the keypad cancels the procedure in process

The yellow Clear key on the keypad cancels the last character

The green Enter key on the keypad validates input and powers on the terminal

The Function button on the keypad is used to perform advanced functions

on the terminal

F2 F2 on the touchscreen scrolls down menu options

F3 F3 on the touchscreen scrolls up menu options

Get to know your terminal

Basic functions

Power on Press the green Enter key on the keypad

Power off Remove the terminal from its base and any power source.

Press and hold the Func and yellow Clear keys together

Cancel an action Press the red Cancel button on the keypad

Idle state The terminal will return to the Home screen if there is no activity for 60 seconds

Get to know your terminal

The First Data EFTPOS terminal can integrate with

your Point of Sale (POS) to process credit, debit

and charge card transactions. When the card

payment option is selected, the POS integration

software provided by PC-EFTPOS, interacts with

the First Data EFTPOS terminal to process the

transaction. The outcome of the transaction is then

automatically updated in your POS solution, making

it easy for you to reconcile the payments and

shorten payment processing time.

First Data EFTPOS terminals are designed to work

with your PC-EFTPOS-certied POS system. The

POS system sends the total amount to the First Data

EFTPOS terminal to nalise the payment.

For all transaction types, the merchant initiates the

transaction on the POS system and follows the

system prompts displayed on the POS screen. The

customer follows the prompts displayed on the

terminal to process the payment.

Your First Data EFTPOS terminal and base are paired

via Bluetooth. This enables the terminal to continue

to operate normally when it is separated from the

base. Integrated mode also automatically switches

to 3G if connection is lost.

You can also choose to have all transaction receipts

printed directly from your POS system or have the

terminal print the transaction receipt.

Integration with your Point of Sale (POS)

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