Intertel 3000 Bedienungsanleitung

Inter-Tel®3000

Getting Started Guide

INT 3000 Getting Started cover 5/18/07 9:23 AM Page 1

Inter-Tel 3000

Getting Started Guide

Table of Contents

GUIDE TO SYSTEM DOCUMENTATION....................................................................................................1

Getting Started Guide....................................................................................................................................1

Phone Quick Reference Guide.......................................................................................................................1

Administrator’s Manual ................................................................................................................................1

Broadband Module Manual...........................................................................................................................1

IP Phone Quick Reference Guide..................................................................................................................1

Documentation CD........................................................................................................................................1

SYSTEM DESCRIPTION..................................................................................................................................2

System Options ..............................................................................................................................................2

Technical Support..........................................................................................................................................2

Emergency Assistance ...................................................................................................................................2

System Programming Notes...........................................................................................................................2

Eight key digital telephone set layout............................................................................................................3

Sixteen digital telephone set (with 32 key Console).......................................................................................3

Explanation of Symbols in this Guide............................................................................................................4

SYSTEM PROGRAMMING .............................................................................................................................4

Accessing the System Programming..............................................................................................................5

PROGRAMMING SYSTEM TIME & DATE .................................................................................................6

CONFIGURING A GROUP (RING/HUNT GROUP).....................................................................................7

Configuring a Group & Assigning extensions...............................................................................................7

Configuring a Group & Assigning extensions [continued]...........................................................................8

Mapping Incoming Calls to a Group [From a CO line] .............................................................................10

CONFIGURING CALL RESTRICTION RULES.........................................................................................11

Call Restriction and Tables.........................................................................................................................11

Setting up Call Restriction Tables...............................................................................................................12

Assigning the Rules to Extensions ...............................................................................................................13

CONFIGURING NIGHT & WEEKEND SERVICE.....................................................................................14

SYSTEM PASSWORD.....................................................................................................................................15

Viewing Extension Passwords.....................................................................................................................15

VOICE MAIL....................................................................................................................................................16

Configuring the System Voice Mailbox .......................................................................................................16

Enabling the System Voice Mailbox............................................................................................................16

Assigning Voice Mail extensions.................................................................................................................17

Assigning Voice Mail capacities..................................................................................................................18

AUTO ATTENDANT .......................................................................................................................................19

DIRECTORY SERVICES................................................................................................................................20

Activating the Simple Directory Service......................................................................................................20

Dial Name Directory Service Programming...............................................................................................21

Turning the Service on and Programming the Directory Table..................................................................21

SPEED-DIAL NUMBERS................................................................................................................................22

Programming Personal Speed-Dial numbers..............................................................................................22

Inter-Tel 3000

Getting Started Guide

Programming System Speed-Dial numbers.................................................................................................23

POWER FAILURE OPERATION..................................................................................................................24

Battery Backup Unit (BBU).........................................................................................................................24

EXTENSION SETTINGS.................................................................................................................................25

Extension Name & Settings .........................................................................................................................25

Additional Extension Settings......................................................................................................................26

NUMBERING PLAN........................................................................................................................................28

PC MAINTENANCE AND PROGRAMMING SOFTWARE (LOCAL VERSION).................................30

Inter-Tel 3000

Getting Started Guide

Guide to System Documentation

The Inter-Tel 3000 is provided with the following range of documentation:

Getting Started Guide

Provides overview of System Programming and Key Features

The Getting Started Guide takes the user through key system programming and enables the user to modify

basic system configurations to suit their customer’s business requirements. In addition, it allows a designated

Administrator to configure the system, through key settings and programming elements, enabling a tailored

business solution.

Phone Quick Reference Guide

Provides Quick Reference to Key System Features

The Quick Reference Guide is supplied to each telephone each user. It gives basic instructions on how to

operate features on digital telephone sets and standard telephones.

Administrator’s Manual

Provides complete detail on System Programming and Features

The Administrator’s Manual is provided on a CD that is supplied with every Inter-Tel 3000 System. This

manual provides detailed information on System Programming, Administration and Usage, and provides the

system Installer or Administrator with information on configuration of advanced system features.

Broadband Module Manual

Provides complete detail on Broadband Module Programming and Usage

The Broadband Module Manual is provided with each Inter-Tel 3000 Broadband Module Manual, covering

Programming, Administration and Usage of the module. It provides the designated Installer or Administrator

with information on configuration of advanced system features.

IP Phone Quick Reference Guide

Provides Quick Reference to IP Phone Features

The Quick Reference Guide is supplied to each IP phone user. It gives instructions on how to install and

operate features on the Inter-Tel 3000 IP phone.

Documentation CD

The Documentation CD contains PDF files of the Getting Started Guide, Administrator’s Manual, Phone Quick

Reference Guide, Broadband Module Manual, IP Phone Quick Reference Guide , Essential Programming

Guide, Installation and Maintenance Guide and personal system phone label templates.

Inter-Tel 3000

Getting Started Guide

System description

• The Inter-Tel 3000 is an integrated communications system. It supports all your voice call needs as well

as an optional integrated data solution that allows multiple simultaneous Internet sessions.

• The Inter-Tel 3000 can accommodate up to 20 Central Office (CO) lines with up to 40 extensions.

System Options

The following options are available for the Inter-Tel 3000:

• Additional extension modules each containing eight extension ports.

• Additional CO line modules, each with two CO Lines, to a maximum of 20 CO lines.

• Optional Broadband module for shared high-speed Internet connections plus 12 IP endpoints.

• Optional Voice Mail module for professional voice services.

• Optional Battery Back-Up module for full system operation in power failure.

• Eight key digital telephone set with full menu display, speakerphone operation and eight programmable

keys.

• Sixteen key digital telephone set with full backlit menu display, speakerphone operation and 16

programmable keys. A Direct Station Selection (DSS) unit with an additional 32 programmable keys can

be used on up to 8 sixteen key sets.

• Door Phone to facilitate visitor introduction.

Technical Support

If problems persist when installing or servicing Inter-Tel equipment, certified technicians may, while on site

and with the proper troubleshooting tools available, contact Inter-Tel’s Technical Support Department at 1-888-

777-EASY (3279).

Emergency Assistance

After office hours and on weekends, call 1-888-777-EASY (3279) and leave your message with the voice

mail service. A Technical Support Product Specialist will return your call as soon as possible, usually within

an hour. As a backup (e.g., the main number does not answer or you do not receive a call back within an

hour), you can call 480-961-0277. Please remember that this is an emergency number for critical system

problems only. Sales questions, equipment orders, etc., can only be handled during normal business hours.

System Programming Notes

The Inter-Tel 3000 may be programmed from either a digital telephone set or from a PC running the

Maintenance and Programming Software application included on the CD supplied with your system. This

guide outlines the key elements of System Programming from the digital telephone sets only.

Inter-Tel 3000

Getting Started Guide

Eight key digital telephone set layout

Sixteen digital telephone set (with 32 key Console)

Message

Waiting/Ringing

Indicator

Scroll/Edit keys

Display keys

Volume keys 4 Function keys:

Hold

Program

Message

Directory

Numeric keypad

Data socket and

Headset socket

(underneath)

Handset

Mute key Speaker key/light

Clear key Programmable Keys

Inter-Tel 3000

Getting Started Guide

Explanation of Symbols in this Guide

Specific symbols are used to define particular operations or to highlight important areas as follows:

Caution

Programming key

Select function

Scroll through menus

System Programming

The system may only be programmed from one specific extension, by default this is configured as extension

20, but the programming position can be moved to any extension.

The System Programming is separated into three main blocks:

System covers aspects that affect operations across the complete system.

Extension covers aspects that may be programmed per extension.

Lines covers aspects which affect the Network connections, Incoming and Outgoing Calls, and

Least-Cost Routing configuration.

Scroll

Inter-Tel 3000

Getting Started Guide

Accessing the System Programming

Instruction Action Menu Display

From the Programming phone (ext. 20

by default) select the Programming key

---PHONE SETUP---

-Language

-Auto Answer

-Key Programming

Scroll through the menus to find

[System Programming] and select the

option

---PHONE SETUP---

-System Programming

-Background Music

-Exit

Enter Password

1111 (default)

-Enter System Password

-Exit

You are now in the Main Menu for

System Programming and are presented

with the following Sub Menus for

Programming Options

Select Option

-System

-Extensions

-Lines

The remainder of this document assumes that you have successfully navigated

to the System Programming sub menu above.

Press the key for two seconds or hang up to exit the programming mode.

Modified settings are saved automatically.

For more complex settings, please refer to the Administrator’s Manual

provided on the CD-ROM packaged with your system.

Inter-Tel 3000

Getting Started Guide

Programming System Time & Date

Instruction Action Menu Display

From the system programming

sub menu select [System]

Select Option

-System

-Extensions

-Lines

Select [Time & Date]

Select Option

-Language

-Time And Date

-Change Password

Enter Time [HHMM]

Set Time HHMM

-Confirm

-Exit

Enter Date [MMDDYY]

Set Date MMDDYY

-Confirm

-Exit

Note: The time and date settings are saved automatically, you are then returned to the main

programming menu.

Inter-Tel 3000

Getting Started Guide

Configuring a Group (Ring/Hunt Group)

Configuring a Group & Assigning extensions

Instruction Action Menu Display

From the system programming

sub menu select [Lines]

Select Option

-System

-Extensions

-Lines

Select

[Group Programming]

Select Option

-Equipped Lines

-Group Programming

-Incoming Ringing

Select the group to be programmed

[Scroll if necessary]

Select Group

◊Group 1 Group 4 ◊

◊Group 2 Group 5 ◊

◊Group 3 Group 6 ◊

[To select a group(s), select the

diamond next to it ]

Select the group type to be programmed

Select Group Type

-Ring Group

-Hunt Group

-Exit

Scroll

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