Troubleshooting:
Situation Possible Problem Method
Headrest is unstable. The bolts are loose. Check bolts of the frame
and tighten them.
The headrest can’t be
adjusted. The bolts are
overtightened.
The inner/outer tubes are
dirty.
Please loosen the bolts a
little.
Clean the inner tubes and
apply a little lubricant
between the inner and
outer tubes.
Note:
We suggest inspecting all other components.
If you have any problems that can’t be solved, please contact your authorized
Karma service representative.
Warranty
Contents and Duration of Warranty:
A. Contents of Warranty:
General Warranty:
1. Repair will be provided free of charge if the problem is due to manufacturing or
defective components within the warranty period (a repair of this kind will
hereafter be called warranty repair).
2. The warranty repair can be performed by an authorized dealer.
3. KARMA is not responsible for the transportation costs for repair and
replacement.
4. Replaced parts will be property of KARMA.
Warranty Duration and Parts Covered by the Warranty:
1. Frame: one year from the date of purchase.
2. Consumables such as headrest cover, pad in the rotation hinge etc. are not
covered by the warranty.
B. Situations Not Covered by Warranty:
Situations Not Covered
1. Irregularities that do not affect function and safety of product.
2. Damage resulting from normal wear and tear.
3. Problems arising due to lack of basic maintenance and self-inspection.
4. Damage resulting from use not following operation guidelines.
5. Installation or use of parts not authorized by KARMA.
6. Damage resulting from use in unsuitable environments.
7. Damage resulting from external factors such as chemicals, oil, debris, etc.
8. Natural disaster.
KARMA is Not Responsible For the Following Costs:
1. Replacement or refill of consumable parts, oil, lubricant.
2. Inspection, adjustments, cleaning, etc.
