Kensington SD4500 Installationsanleitung

A DIVISION OF ACCO BRANDS CORPORATION

FrequentlyAskedQuestions(FAQ’s)onUSB‐CTechnologyand

TroubleshootingGuideforKensingtonSD4500andSD4600P

USB‐CDockingStations



NotallUSB‐Cdevicesarecreatedequal.WhilethenewUSB‐Cportsarevery

convenient,eachmanufacturercansetupeachmodeltosupportdifferentlevelsof

data,videoandpower.Assuch,compatibilitywithproductivityaccessorieslikethe

KensingtonSD4500andSD4600Pdockscanvary.



USB‐Cisanewtechnologyand,unfortunately,it’salsoacomplicatedtechnology.

Shoppersneedtomakeinformedchoicestoensuretheaccessorytheybuyis

compatiblewiththeirhostdevice,andcan’tassumethateveryaccessorywillwork

seamlessly.Whenthehostdevice’sUSB‐Ccapabilitiesarefullycompatiblewithour

dockingstationfeaturesandallsoftwareonyourhostdevicehavebeenupdated,

theperformanceshouldbenearlyflawless.



IfyouhavequestionsaboutUSB‐C,pleasetakealookatthefollowingFrequently

AskedQuestions(FAQ’s).



ThingstoKnowBeforeYouBuy/CommonIssues

YourlaptopordevicemusthaveaUSB‐Cport.(UsinganadapteronaUSB3.0

portwillnotwork.)

YourdevicemustberunningWindows10,8.1orMACOS(Sierra)orMacOSX

Yosemite(10.10)orlater,orChromeOS.

Forvideooutput,yourUSB‐ClaptoporhybridmustsupportDisplayPortAlt.

ModeoverUSB‐Corvideosignalscannotbesenttoyourmonitors.

Forvideooutput,youmustuseadirectHDMI‐to‐HDMIcableorDisplayPort‐

to‐DisplayPortcable.Connectingviaapassiveadapterwillnotallowvideo

signalstotransmit.

DualvideoisonlysupportedonWindows10and8.1devices(Macand

ChromeUSB‐Cdevicesdonotsupportdualvideo).

FortheSD4600Pdocktoprovidecharging,yourUSB‐Cdevicemustbe

designedtosupportPowerDelivery(PD).NotallUSB‐CdevicessupportPD.

MacOSdevicesneedtoperformaone‐timesoftwaredownloadtosupport

theEthernetport.

A DIVISION OF ACCO BRANDS CORPORATION

Ensurethegraphicsdriver(typicallyfromIntelorAMD)onyourUSB‐Cdevice

isuptodate.Manyvideoproblems,suchasflickeringorfuzziness,canbe

fixedbyrunningasystemupdateonyourdevicetoupdatethedriver.

TheUSB‐CcablecanbepluggedintoaThunderbolt3portonyourdevice.

PleasenotethatwhiletheUSB‐CcableiscompatiblewiththeTB3port,itwill

notsupportfullTB3speeds.

ItisimportanttofollowtheInstructionGuidetoconnectyouraccessoriesin

theproperordertoensureoptimalbandwidthprioritizationspeed.



Q:AreallUSB‐Cportsthesame?

A:No,theycanbeverydifferent.USB‐Ccontainsthreecomponents:

Datatransfer:dataspeedscanvaryfrom480Mbps(USB2.0)to10Gbps(USB

3.1Gen2)

PowerDelivery:laptopsmayormaynotsupportpowerdelivery.IfUSB‐C

powerdeliveryisnotsupported,atraditionallaptoppowertipisgoingtobe

neededtochargethedevice.

Videosupport:mayormaynotbeimplementedbythehostdevice

manufacturer(astheymaycontinuetouseDisplayPort,HDMI,orVGAports

forvideocapability)



Q:WillallUSB‐CcablesandaccessoriesworkwithmyUSB‐Claptop?

A:TofindoutifyourlaptopiscompatiblewithyourUSB‐Caccessory,youwillneed

tounderstandthespecificationoftheUSB‐Cportonyourlaptop(Thisinformation

willbeavailableonyourlaptopmanufacturer’swebsiteorintheusermanualthat

camewithyourlaptop.)

NotallUSB‐Cportswillbesetuptodisplayvideo.

SomeaccessorieswillhaveUSB‐CportssetupforPowerDelivery,andthey

canrangebetween5W(Profile1)and100W(Profile5).Generally,most

laptopswillneedcloserto36W(Profile3)or60W(Profile4)forsufficient

charging.



A DIVISION OF ACCO BRANDS CORPORATION

Q:WilltheUSB‐AportsonmylaptopworkwithUSB‐CaccessoriesifIuseaUSB‐A

toUSB‐Cadapter?

A:USB‐Asupportsdatatransmissiononly,whileUSB‐Cmaysupportvideo,power

delivery,anddata.AUSB‐CtoUSB‐Aadapterwillsupportdatatransfer,butthe

videoandpowerdeliveryfeaturesofUSB‐Cwillnotwork.



Q:HowdoesmyUSB‐CcableknowwhatdeviceIhaveandwhatfunctionsthe

USB‐Cportonmydevicecanperform?

A:ThelaptoportabletandtheUSB‐Caccessorydoa“handshake”whenfirst

connectedtoeachother.The“handshake”isaquickexchangeofinformationon

whatissupportedbetweenthehostdeviceandtheaccessory.

1. ThesoftwareandhardwareembeddedintheUSB‐Claptopdeterminewhat

typesoffunctionsareallowedviaitsUSB‐Cport,andthecapabilitiesofthe

laptopwillbecommunicatedtotheaccessoryduringthe“handshake”.

2. Onlythefunctionsthatareallowedbyboththecomputerandtheaccessory

viatheUSB‐Cconnectionwillwork.

Q:AretheKensingtonUSB‐CproductsallPlug&Play?

A:Yes,allourUSB‐Cdevicescanbeinstalledwithouttheneedforsoftware

downloadsordrivers(exceptMacdevices,seebelow)whenconnectingtoahost

deviceusingWindows10andChromeOS(R53orabove),giventhatthelaptop

manufacturerhasallthesupportingfeaturesbuilt‐intotheUSB‐Cport(s):



Pleasenote:

ForWindows10andChromeOS(R53orabove),thedockingstationsarePlug&

Play.ThePCmaystartinstallingadriverfortheperipheralsattachedthroughthe

dock(keyboard,mouse,etc.)duringsetup,butnodriverisrequiredforthedock

itself.

ForMacOS,dockingstationuserswillneedtoinstalladriverfortheEthernet

port.Theone‐timedriverinstallationcanbedownloadedat

software.kensington.com.

Forallsystems,toensurethebestvideoperformanceyourhostdevicemayneedto

haveitsgraphicscardupdatedwithadriverdownloadbyrunningasystemupdate.

A DIVISION OF ACCO BRANDS CORPORATION



Q:CanIusetheUSB‐CdocksandadapterswithmyThunderbolt3laptop?

A:Yes,allourUSB‐Cdocksandadaptersarecompatiblewithlaptopsfeaturinga

Thunderbolt3port.

Pleasenote:TheUSB‐CdocksandadapterswillnotdeliverThunderbolt3data

transferspeeds(40Gbps),onlywhatthedockingstationoradaptersupports

(5Gbps).Also,notallThunderbolt3portssupportUSB‐Cpowerdelivery.



Q:WhatisAltmodeoverUSB‐C?

A:AltModeoverUSB‐CallowsdevicestodelivervideosignalsandUSBdataovera

singleUSB‐Ccable.ThereismorethanonevariationofAltmode.Themostpopular

versionisDisplayPort(DP),whichistheversionKensingtondockssupport.

Toensurethatyourlaptoportabletwillworkwithourdock,pleasecheckwiththe

laptop/tabletmanufacturertoensurethatyourdevicesupportsDisplayPortAlt

ModeoverUSB‐C.Youshouldbeabletofindthisinformationviayourdevice

manufacturer’swebsite,inthedevice’susermanualtechnicalspecifications,orby

contactingthemanufacturerdirectly.



Q:MyUSB‐Claptop/tablethasaUSB‐Cportbutitdoesn’tsupportDisplayPortAlt

ModeoverUSB‐C.WilltheSD4500orSD4600Pdockworkwithmydevice?

A:Youwillnotbeabletousethevideoports(DPand/orHDMI).Allotherfeaturesof

thedockwillbefunctional.

Pleasenote:Inadditiontovideo/graphicsupport,pleaserememberthatUSB‐C

PowerDelivery(PD)supportwillalsodependonthespecificationsofUSB‐Cporton

yourdevice.



Q:DoallKensingtonUSB‐CdockssupportPowerDelivery(PD)?

A:No,theSD4500andtheSD1500onlysupportvideo,audio,data,and

Ethernet.Thelaptop/tabletwillneedtobepoweredseparatelywhileconnectedto

thedock.IfyourequireUSB‐CPowerDelivery,pleaserefertofurtherinformation

onSD4600P.

A DIVISION OF ACCO BRANDS CORPORATION



Q:WhatisthePowerDelivery(PD)capabilityofSD4600P?

A:TheSD4600Psupportsupto60watts(Profile4)ofcharging.Powerrequirements

differbasedonthemanufacturerandmodeloftheUSB‐Cdevice.Checkwithyour

manufacturertofindyourhostdevice’spowerneeds.

Pleasenote:Insomeinstances,whentheotherUSBportsonthedockare

connected,thePDtoyourlaptop/tabletmaybereducedto36W.Thiswillstillbe

sufficient,inmostcases,tokeepthePCrunningwithoutdrainingthechargeonthe

battery.



Q:HowmanymonitorscantheSD4500andSD4600Pdockssupport,andwhatis

themaximumresolution?

A:UptotwomonitorsonWindowsdevices.TheWindowslaptop/tabletmust

supportDisplayPortv1.2(DP)orabovewithcompatibleandupdatedgraphic

cards.Toensurethatyourvideowillbeoptimal,pleaseensurethatyourgraphics

carddriver,typicallyfromIntelorAMD,isuptodate.Ifyouarehavingvideoissues,

ittypicallycanberesolvedbydownloadingthelatestgraphicsdriverupdatefrom

yourdevicemanufacturer.Pleasereviewthemanufacturers’manual/websiteor

contactthemanufacturerifyouareunsureoftheversionofDP.Whenrunningdual

screens,theresolutionsupportedforeachofthemonitorsis4096x2160@30Hz(4K

resolution).Forsingledisplay,thedockssupport4096x2160@60Hz(4Kresolution).

ForMacandChromesystems,theydonotsupportdualmonitorsinextendmode.

ThesePCsonlysupportoneextendedmonitor,butasecondmonitorcanbeusedto

mirroryourlaptopscreen.

Pleasenote:Whenconnectingthevideocables,itmustbeadirectHDMI‐to‐HDMI

connectionorDisplayPort‐to‐DisplayPortconnection.Usingapassiveadapterto

connecttoaDVIorVGAportwillnotallowthevideosignalstopassthrough

properlyandnovideowillbeshownonyourmonitor.

Alsoofnote:Whendisplayingona4Kmonitor,youmayexperienceadecreasein

dataandEthernetperformanceduetobandwidthprioritizationlimits.



A DIVISION OF ACCO BRANDS CORPORATION

Q:CanIconnecttoanadditionalscreenviatheadditionalUSB‐Cportontheback

oftheSD4500ortheSD4600Pdock?

A:No,youcannotconnecttoanadditionalscreen.Thisisbecausethatparticular

USB‐Cportdoesnotsupportvideo.Itdoessupporta15W(5V/3A)power

specificationforUSB‐CPowerDelivery,soitiscapableofdatatransferandcharging

adevice,suchasasmartphoneortabletwithaUSB‐Cport.



Q:CanIusetheUSB‐Aportonthefrontofthedock(SD4500ortheSD4600P)to

chargemysmartphoneortablet?

A:Yes,thefrontUSB‐Aportsupportsstandardbatterychargingcapabilitiesofupto

2.1Aandiscapableofchargingasmartphoneortablet.Toachievefastercharging,

youshouldpluginyourmobiledevicebeforepluggingthedockintothePC.



Q:WhatisthemaximumdataspeedoftheUSB3.0portsonyourUSB‐Cdocking

stations?

A:AlltheUSB3.0portsontheKensingtonUSB‐Cdockssupport5Gbpsdataspeed.



Q:CanIuseanotherUSB‐Ccable(notfromtheoriginalbox)onthisdock?

A:No,wecanonlyguaranteetheperformanceofthe18‐inchUSB‐Ccablethatships

withthedock.USB‐Ccablesvarygreatlybetweendifferentmanufacturers.We

recommendthatuserscontactKensingtonTechSupportforreplacementUSB‐C

cablesifneededat1‐800‐535‐4242.



Q:CanIuseadapterstoconnecttotheprimaryUSB‐CportontheSD4500or

SD4600PorconnecttheHDMI/DPvideocablestoVGA/DVIports?



A:No,youcannotuseaUSB‐CadaptertoconnectthedockingstationtoaUSB3.0

hostdevice,itcanonlybeconnecteddirectlyviaanativeUSB‐Cport.Forvideo,to

connecttheHDMIorDPcablestoDVIorVGAports,youwillhavetouseactive

adapters,whichcanbeexpensive.Passiveadapterswillnotallowthevideosignals

topassfromthehostdevicethroughthedockingstationandontothemonitor.

A DIVISION OF ACCO BRANDS CORPORATION



Q:WhatisthedifferencebetweenUSB3.0andUSB3.1?

USB3.0:

Max5Gbpsdataspeed

Nopowerdelivery

UsuallyUSB‐Aconnector



USB3.1Gen1:

Max5Gbpsspeed

Mayormaynothavepowerdelivery

CanbeeitherUSB‐AorUSB‐Cconnector



USB3.1Gen2:

Max10Gbpsspeed

Powerdeliveryofupto100W

USB‐Cconnectoronly



TroubleshootingGuide



Problem:

Thedockisnotchargingmylaptoportablet.



PossibleSolutions:

USB‐Cpowerdelivery(PD)issupportedonSD4600Pforupto60W(Profile4).

Evenifyourlaptopsupportsahigherwattage,thedockwillstillprovidea

chargetoyourdevice’sbattery.

EnsurethatyourdevicesupportsPowerDelivery(PD)overUSB‐C.Notall

USB‐CportsonlaptopsaredesignedtosupportPD.Ifyourlaptopdoesnot

supportPD,thelaptopcannottakeadvantageofthechargingcapabilitiesof

theSD4600Pdock.Pleasecheckyourlaptop’susermanualorcontactthe

manufacturertoconfirmyourdeviceiscompatiblewithPD.

A DIVISION OF ACCO BRANDS CORPORATION

Problem:

TheSD4600PdockisnotchargingmyDellXPS13laptop.



PossibleSolution:

Ifyouareseeingthewarningmessage“Thereisn’tenoughpower”or“Power

deliveryof30Wisnotenoughtochargethelaptop”,powerfromthedockhasbeen

prioritizedtotheUSBports.Pleasefollowthesestepstofixtheissue:



1. Unplugthepowerfromthedock

2. UnplugalltheUSB,Ethernet,Video&Audiocables

3. Re‐plugpowertothedock

4. Connectthedocktothelaptop

5. ConnecttheUSB,Ethernet,Video&Audiocables



Thisshouldsolvetheissueandisaone‐timefixthatwillnotneedtoberepeated.



Problem:

Iamtryingtosetupdualmonitorsonmydesktop.However,onlyoneofthetwo

monitorsisworking.Theotheroneisnotshowinganything.



PossibleSolutions:

EnsurethatyouhavethelatestgraphicsdriverfromyourPC’smanufacturer.

Checkyourgraphicscardsetting(usuallyIntelorAMD),andensurethatthe

connectedmonitorsaredetectedcorrectly,andaresetas“Extended

Desktop”.

Checkyouroperatingsystem’sdisplaysettingandensurethatyourdesired

settingisselectedcorrectly.

Problem:

Thereisnovideoonthemonitorsthatareconnectedtothedock.



PossibleSolutions:

Foravideosignal,pleasecheckifyourlaptoportabletsupportsDisplayPort

AltmodeoverUSB‐C.Ifyourdevicedoesn’tsupportDisplayPortAltmode

overUSB‐C,thisdockcan’toutputvideosignals.

A DIVISION OF ACCO BRANDS CORPORATION

TheDisplayPortvideooutputonthedockwillonlysupportaconnectiontoa

DisplayPortmonitor.Anactiveadaptermayberequiredifyouwouldwantto

converttoanHDMI,DVI,orVGAconnection.

TheHDMIvideooutputonthedockwillonlysupportaconnectiontoan

HDMImonitor,ortoaDVIconnectionwithapassiveadapter.

Checkyourdisplayssettingsandthatyouaresetupin“ExtendMode”

(Fn+F8),thendraganopenwindowonyourlaptopoffthesideofthelaptop

screentoseeifitshowsuponthemonitor.



Problem:

Mylaptop/tabletsupportsDisplayPortAltmodeoverUSB‐C,butIstillcannotget

video.

PossibleSolutions:

Theremaybesomevideocompatibilityissues,aswearestillataveryearlystagein

thedevelopmentofDisplayPortAltmodeoverUSB‐C.Weprovideafirmware

upgradetoolforourSD1500USB‐CMobileDock,CV4000HUSB‐CtoHDMIVideo

Adapter,andCV2000VUSB‐CtoVGAVideoAdaptertohelptroubleshootvideo

compatibilityissuesforWindows.

Pleasevisitsoftware.kensington.comtoseeifanewfirmwareupgradeisavailable

andfollowtheonlineinstructionstodownloadthefirmware.



Problem:

Ihavea4Kmonitorthatsupports4Kat60HZ,butitdoesnotworkwiththeSD4500

ortheSD4600P.Isthereaworkaround?



PossibleSolutions:

ThismayhappenbecausethedockingstationisprioritizingbandwidthtoUSB

devicesonthedock.Toresolvethis,wesuggestunpluggingalltheconnected

peripherals,thenconnectinthefollowingorder:

1. Powercabletothedock

2. USB‐Ccablebetweenlaptopanddock

A DIVISION OF ACCO BRANDS CORPORATION

3. Videocables

4. Alltheotherperipherals(Ethernet,keyboard,mouse,etc.).

Thisshouldhelpthedocktore‐prioritizebandwidthtovideoports.Thebandwidth

oftheUSBdownstreamports(connectingtoyourperipherals)willthenbe

downgradedtoUSB2.0andtheEthernetwillsupportupto100Mbps.



Problem:

My2.4GHzwirelessmouse/keyboard/presenterisslowornotworkingproperly.

PossibleSolution:

Insomecases,becausebothyourmouseandkeyboardoperateonthesame

wirelessfrequency,keyboardsandmicemaynotperformoptimallywhen

connectedtothesamecomputer.Ifthishappens,trypluggingthewirelessreceiver

foryourmouseorkeyboardintoaUSB2.0portifoneisavailable.Ifthereareno

USB2.0portsavailable,youwillcontinuetoexperiencesub‐optimalperformanceas

thisisalimitationofUSB3.0/3.1technology.



Problem:

ThedatatransferspeedisverysloworhasbeendowngradedtoUSB2.0speeds.



PossibleSolution:

USBportscanbedowngradedtoUSB2.0speedsiftheUSB‐Ccablewasconnected

beforethevideocables/USBaccessorieswereconnected.TheUSB‐Ccablemustbe

connectedlast.Pleasefollowthesestepstoresolvetheissue:



1. Unplugthepowerfromthedock

2. UnplugalltheUSB,Ethernet,Video&Audiocables

3. Re‐plugpowertothedock

4. ConnecttheUSBdevices

5. ConnecttheEthernetport

6. Connectthevideocablestothemonitor(s)

7. ConnecttheUSB‐Ccabletothelaptop



Andere Handbücher für SD4500

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere Kensington Dockingstation Handbücher

Kensington

Kensington SD1600P Bedienungsanleitung

Kensington

Kensington SD4000 Bedienungsanleitung

Kensington

Kensington sd200v Bedienungsanleitung

Kensington

Kensington SD4849Pv Bedienungsanleitung

Kensington

Kensington sd100 Handbuch

Kensington

Kensington SD7000 Surface Pro Bedienungsanleitung

Kensington

Kensington SD4500 Bedienungsanleitung

Kensington

Kensington K37060EU Bedienungsanleitung

Kensington

Kensington SD2480T Thunderbolt 3 Bedienungsanleitung

Kensington

Kensington SD5200T Bedienungsanleitung

Kensington

Kensington K67771EU Handbuch

Kensington

Kensington SD1600P Bedienungsanleitung

Kensington

Kensington Portable Universal Docking Station Bedienungsanleitung

Kensington

Kensington Charge, Sync, Dock Charge, synchronisation,... Bedienungsanleitung

Kensington

Kensington K33244 Bedienungsanleitung

Kensington

Kensington SD5500T Bedienungsanleitung

Kensington

Kensington SD4880P Bedienungsanleitung

Kensington

Kensington Thunderbolt SD2600T Bedienungsanleitung

Kensington

Kensington SD4800P Bedienungsanleitung

Kensington

Kensington M01039 Handbuch

Kensington

Kensington SD5800T Bedienungsanleitung

Kensington

Kensington SD5500T Bedienungsanleitung

Kensington

Kensington MD120U4 Bedienungsanleitung

Kensington

Kensington Surface Pro SD7000 Bedienungsanleitung

Beliebte Dockingstation Handbücher anderer Marken

Sony

Sony Dream Machine XDR-DS12iP Bedienungsanleitung

Acer

Acer USB Type-C Dock II Bedienungsanleitung

ATEN

ATEN UC-2000 Bedienungsanleitung

Xcellon

Xcellon HDD-202 Bedienungsanleitung

Dok

Dok CR09 Bedienungsanleitung

Philips

Philips BTM630/12 Bedienungsanleitung

IOGear

IOGear Travel Pro GUD3C09 Bedienungsanleitung

RKI

RKI SDM-E2 Bedienungsanleitung

iHome

iHome iP15 Bedienungsanleitung

VITURE ONE

VITURE ONE MOBILE DOCK Bedienungsanleitung

Lindy

Lindy 42984 Bedienungsanleitung

CipherLab

CipherLab 8001 Bedienungsanleitung

Pyle

Pyle PIPDSP2 Bedienungsanleitung

Avol

Avol AS2350 Bedienungsanleitung

Datalogic

Datalogic JoyaTouch Bedienungsanleitung

Philips

Philips DC190/79 Bedienungsanleitung

Targus

Targus DOCK315EUZ Bedienungsanleitung

Akasa

Akasa DuoDockX3 AK-DK08U3-BK Bedienungsanleitung