Warranty Period:
KickAss Products Pty Ltd (KickAss) of 2
Mallet Street, Kunda Park QLD 4556 offers
a 12 month warranty from date of purchase
against manufacturing defects in KickAss
Products.
Warranty Inclusions:
Under ordinary usage conditions, this
warranty covers any defect in design or
manufacture which results in our product
failing to perform substantially as described
in our advertising or literature (i.e. product
manuals).
Where we are at fault during the warranty
period, we will either repair or replace the
product (or part of the product) at our
discretion. When a product is repaired or
replaced under this warranty, the original
warranty period is not renewed or
extended.
This warranty is provided in addition to your
other rights and remedies under the
Australian Consumer Law and does not
exclude, restrict, modify, limit or override
your rights under the Australian Consumer
Law.
Warranty Exclusions:
Our warranty is non-transferable and is
only offered to the original purchaser of our
product.
Our warranty does not apply to:
1. Damage caused by any improper use of
our product(s);
2. Damage caused by faulty installation or
modification made during installation;
3. Damage caused by mould, insects,
animals, misuse, incorrect operation,
adverse weather, accidents and fair
wear and tear;
4. Damage caused by exposure to
excessive sunlight;
5. Costs, losses or charges:
- of removing and reinstalling the
product;
- directly or indirectly associated with the
product failing to operate.
6. Commercial use of KickAss Products by
government organisations or
commercial fleet applications;
7. KickAss Products that are on-sold by the
customer or exported for use outside of
Australia.
How to Claim:
To make a claim visit supportportal.kickassproducts.com.au, email
assist with your warranty claim.
Once we approve your warranty claim, we will arrange (at our cost) return shipping of the faulty
product to an assessment facility of our choice. Once we have determined the cause of the
defect, we will contact you with the outcome of our assessment and advise whether the faulty
product will be repaired or replaced.
Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
WARRANTY
