Lenovo IDEAPAD Z370 Gebrauchs- und Wartungshandbuch

Lenovo limited warranty

L505-0010-01 04/2008

This Lenovo Limited Warranty applies only to Lenovo branded hardware

products you purchased for your own use and not for resale.

This Lenovo Limited Warranty is available in other languages at

www.lenovo.com/warranty.

What this warranty covers

Lenovo warrants that each hardware product that you purchase is free from

defects in materials and workmanship under normal use during the warranty

period. The warranty period for the product starts on the original date of

purchase specified on your sales receipt or invoice unless Lenovo informs you

otherwise in writing. The warranty period and type of warranty service that

apply to your product are designated below under the section titled “

Warranty

information

”.

THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES

ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT

ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO

THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT,

SUCH WARRANTIES APPLY ONLY TO THE EXTENT REQUIRED BY LAW

AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO

WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR

JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN

IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON

DURATION MAY NOT APPLY TO YOU.

How to obtain warranty service

If the product does not function as warranted during the warranty period, you

may obtain warranty service by contacting Lenovo or an approved service

provider. Each of them is referred to as a “Service Provider.” A list of Service

Providers and their telephone numbers is available at

www.lenovo.com/support/phone.

Lenovo limited warranty

Warranty service may not be available in all locations and may differ from

location to location. Charges may apply outside a Service Provider’s normal

service area. Contact a local Service Provider for location-specific information.

What your service provider will do to correct problems

When you contact a Service Provider, you must follow the problem

determination and resolution procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over

the telephone, e-mail or through remote assistance. Your Service Provider may

direct you to download and install designated software updates.

Some problems can be resolved with a replacement part that you can install

yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service

Provider will ship the CRU to you to install.

If your problem cannot be resolved over the telephone or remotely, through

your application of software updates or the installation of a CRU by you, your

Service Provider will arrange for service under the type of warranty service

designated for the product under the section titled “

Warranty information

”.

If your Service Provider determines that it is unable to repair your product,

your Service Provider will replace it with one that is at least functionally

equivalent.

If your Service Provider determines that it is unable to either repair or replace

your product, your sole remedy is to return the product to your place of

purchase or to Lenovo for a refund of your purchase price.

Replacement of a product or part

When the warranty service involves the replacement of a product or part, the

replaced product or part becomes Lenovo’s property and the replacement

product or part becomes your property. Only unaltered Lenovo products and

parts are eligible for replacement. The replacement product or part provided by

Lenovo may not be new, but it will be in good working order and at least

functionally equivalent to the original product or part. The replacement

product or part shall be warranted for the balance of the period remaining on

the original product.

Before your Service Provider replaces a product or part, you agree to:

Lenovo limited warranty

remove all features, parts, options, alterations, and attachments not

under warranty service;

ensure that the product or part is free of any legal obligations or

restrictions that prevent its replacement; and

obtain authorization from the owner to have your Service Provider

service a product or part if you do not own it.

Your additional responsibilities

Where applicable, before service is provided, you agree to:

follow the service request procedures that your Service Provider

specifies;

backup or secure all programs and data contained in the product;

provide your Service Provider with all system keys or passwords and

sufficient, free, and safe access to your facilities to perform service; and

ensure that all information about identified or identifiable individuals

(“Personal Data”) is deleted from the product or that, with respect to any

Personal Data that you did not delete, you are in compliance with all

applicable laws.

Use of personal information

If you obtain service under this warranty, Lenovo will store, use and process

information about your warranty service and your contact information,

including name, phone numbers, address, and e-mail address. Lenovo will use

this information to perform service under this warranty and to improve our

business relationship with you. We may contact you to inquire about your

satisfaction regarding our warranty service or to notify you about any product

recalls or safety issues. In accomplishing these purposes, we may transfer your

information to any country where we do business and may provide it to entities

acting on our behalf. We may also disclose it where required by law.

What this warranty does not cover

This warranty does not cover the following:

• uninterrupted or error-free operation of a product;

• loss of, or damage to, your data;

• any software programs, whether provided with the product or installed

subsequently;

Lenovo limited warranty

• failure or damage resulting from misuse, accident, modification, unsuitable

physical or operating environment, natural disasters, power surges, or

improper maintenance by you;

• damage caused by a non-authorized service provider;

• failure of, or damage caused by, any third party products, including those

that Lenovo may provide or integrate into the Lenovo product at your

request; and

• any technical or other support, such as assistance with “how-to” questions

and those regarding product set-up and installation.

This warranty is voided by removal or alteration of identification labels on the

product or its parts.

Limitation of liability

Lenovo is responsible for loss or damage to your product only while it is: 1) in

your Service Provider’s possession; or 2) in transit in those cases where the

Service Provider is responsible for the transportation.

Neither Lenovo nor your Service Provider is responsible for any of your data

including confidential, proprietary, or personal data contained in a product.

You should remove and/or backup all such information from the product prior

to its service or return.

Circumstances may arise where, because of a default on Lenovo’s part or other

liability, you may be entitled to recover damages from Lenovo. In each such

instance, regardless of the basis of your claim against Lenovo (including

breach, negligence, misrepresentation, or other contract or tort claim), except

and to the extent that liability cannot be waived or limited by applicable laws,

Lenovo shall not be liable for more than the amount of actual direct damages

suffered by you, up to the amount you paid for the product. This limit does not

apply to damages for bodily injury (including death) and damage to real

property or tangible personal property for which Lenovo is liable under law.

This limit also applies to Lenovo’s suppliers, resellers, and your Service

Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,

and your Service Provider are collectively responsible.

Lenovo limited warranty

UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,

RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE

FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD

PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR DAMAGE

TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR

CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS

REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES

OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE

ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Dispute resolution

If you acquired the product in

Cambodia

Indonesia

Philippines

Vietnam or

Sri Lanka

, disputes arising out of or in connection with this warranty shall be

finally settled by arbitration held in Singapore and this warranty shall be

governed, construed and enforced in accordance with the laws of Singapore,

without regard to conflict of laws. If you acquired the product in

India

disputes arising out of or in connection with this warranty shall be finally

settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be

held in accordance with the Arbitration Rules of Singapore International

Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall be

held in accordance with the laws of India then in effect. The arbitration award

shall be final and binding on the parties without appeal. Any award shall be in

writing and set forth the findings of fact and the conclusions of law. All

arbitration proceedings, including all documents presented in such

proceedings, shall be conducted in the English language, and the English

language version of this warranty prevails over any other language version in

such proceedings.

Other rights

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU

MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR

JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER

RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH

LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY

RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL

LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT

CANNOT BE WAIVED OR LIMITED BY CONTRACT.

Lenovo limited warranty

European Economic Area (EEA)

Customers in the EEA may contact Lenovo at the following address: EMEA

Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851

01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware

products purchased in EEA countries may be obtained in any EEA country in

which the product has been announced and made available by Lenovo.

Lenovo limited warranty

Warranty information --------------------------------------------------------------------

If required, your Service Provider will provide repair or exchange service

depending on the type of warranty service specified for your product and

the available service. Scheduling of service will depend upon the time of

your call, parts availability, and other factors.

Types of warranty service

Customer Replaceable Unit (“CRU”) Service

Product or

machine type Country or region of purchase Warranty period Types of

warranty service

Notebook:

20099, 1025

20094, 1022

20095, 1024

20113, 1007

20114, 1299

India

parts and labor -

1 year

battery pack -

1 year

1, 2

Singapore 1, 3, 4

Taiwan, Korea 3, 4

China (Hong Kong S.A.R.), China

(Macau S.A.R.), Indonesia,

Malaysia, Thailand, Philippines,

Vietnam, Bahrain, Kuwait, Oman,

Qatar, SaudiArabia, UAE, Egypt,

Algeria, Nigeria, Kenya, South

Africa

1, 4

Bosnia-Herzegovina, Croatia,

Cyprus, Estonia, Greece, Latvia,

Lithuania, Macedonia, Romania,

Slovenia

United States of America, Canada,

Mexico, Argentina, Colombia, Peru,

Venezuela, Bolivia, Uruguay, Chile,

Paraguay, Ecuador

Australia, New Zealand, Japan,

Austria, Belgium, Denmark,

France, Finland, Germany, Iceland,

Israel, Ireland, Italy, Luxembourg,

Netherlands, Norway, Spain,

Sweden, Switzerland, the United

Kingdom

1, 3

Russia, Ukraine, the Republic of

Kazakhstan, Belarus, Sri Lanka,

Turkmenistan, Brazil

Poland, Turkey, Czech Republic,

Hungary, Slovakia, Bulgaria

parts and labor -

2 years

battery pack -

1 year

1, 4

Lenovo limited warranty

Under CRU Service, your Service Provider will ship CRUs to you for

installation by you. CRU information and replacement instructions are

shipped with your product and are available from Lenovo at any time upon

request. CRUs that are easily installed by you are called Self-service CRUs,

while Optional-service CRUs may require some technical skill and tools.

Installation of Self-service CRUs is your responsibility. You may request that

a Service Provider install Optional-service CRUs under one of the other

types of warranty service designated for your product. An optional service

offering may be available for purchase from Lenovo to have Lenovo install

Self-service CRUs for you. You may find a list of CRUs and their designation

in the publication that ships with your product or at www.lenovo.com/

CRUs. The requirement to return a defective CRU, if any, will be specified in

the materials shipped with a replacement CRU. When return is required: 1)

return instructions, a prepaid return shipping label, and a container will be

included with the replacement CRU; and 2) you may be charged for the

replacement CRU if your Service Provider does not receive the defective

CRU within thirty (30) days of your receipt of the replacement.

On-site Service

Under On-Site Service, your Service Provider will either repair or exchange

the product at your location. You must provide a suitable working area to

allow disassembly and reassembly of the Lenovo product. For some

products, certain repairs may require your Service Provider to send the

product to a designated service center.

Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or exchanged

at a designated service center, with shipping arranged by your Service

Provider. You are responsible for disconnecting the product. A shipping

container will be provided to you for you to return your product to a

designated service center. A courier will pick up your product and deliver it

to the designated service center. Following its repair or exchange, the service

center will arrange the return delivery of the product to you.

Lenovo limited warranty

Customer Carry-In or Mail-In Service

Under Customer Carry-In or Mail-In Service, your product will be repaired

or exchanged at a designated service center, with delivery or shipping

arranged by you. You are responsible to deliver or mail, as your Service

Provider specifies, (prepaid by you unless specified otherwise) the product,

suitably packaged to a designated location. After the product has been

repaired or exchanged, it will be made available for your collection. Failure

to collect the product may result in your Service Provider disposing of the

product as it sees fit. For Mail-in Service, the product will be returned to you

at Lenovo’s expense, unless your Service Provider specifies otherwise.

Product Exchange Service

Under Product Exchange Service, Lenovo will ship a replacement product to

your location. You are responsible for its installation and verification of its

operation. The replacement product becomes your property in exchange for

the failed product, which becomes the property of Lenovo. You must pack

the failed product in the shipping carton used to ship the replacement

product and return it to Lenovo. Transportation charges, both ways, are paid

by Lenovo. Failure to use the carton in which the replacement product was

received may result in your responsibility for damage to the failed product

during shipment. You may be charged for the replacement product if Lenovo

does not receive the failed product within thirty (30) days of your receipt of

the replacement product.

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