Lenovo ThinkPad G40 Series Service-Handbuch

IBM

System

Information

Center

Administrator’s

Guide



IBM

System

Information

Center

Administrator’s

Guide



Note:

Before

using

this

information

and

the

product

supports,

read

the

information

Appendix

“Notices,”

page

95.

First

Edition

(October

2004)

International

Business

Machines

Corporation

2004.

All

rights

reserved.

Government

Users

Restricted

Rights

–

Use,

duplication

disclosure

restricted

GSA

ADP

Schedule

Contract

with

IBM

Corp.

Contents

About

this

guide

Who

should

read

this

guide

.vi

Additional

information

.vi

Chapter

About

the

System

Information

Center

program

Components

The

System

Information

Center

program

The

System

Information

Gatherer

program

Architecture

Features

Chapter

Installing

the

System

Information

Center

program

server

Installation

requirements

Server

requirements

System

Information

Center

console

Installing

and

configuring

Windows

server

Installing

Windows

2000

Server

Installing

Windows

Server

2003

Disabling

Internet

Information

Services

(IIS)

Installing

the

System

Information

Center

program

Quick

installation

Custom

installation

Securing

your

network

with

Secure

Sockets

Layer

(SSL)

security

.12

Chapter

Installing

the

System

Information

Gatherer

program

.15

Minimum

requirements

.15

The

client

computer

.15

Prerequisites

.15

Considerations

for

installing

the

client

agent

.16

Limitations

.17

Performing

attended

installation

.17

Permanently

installing

the

client

agent

.17

Temporarily

using

the

client

agent

.18

Performing

unattended

installation

.18

Setting

unattended

installation

from

shortcut

.19

Performing

unattended

installation

from

command

line

.19

Chapter

Using

the

System

Information

Center

program

.21

Understanding

user

accounts

and

functions

.21

Creating

accounts

.22

Creating

the

primary

Administrator

account

.23

Creating

user

accounts

.23

Setting

user

account

privileges

.24

Registering

asset

.24

Registering

remote

asset

.24

Registering

asset

connected

the

network

.25

Performing

other

basic

functions

.26

Chapter

Performing

System

Information

Center

advanced

functions

.27

Working

with

tasks

.27

Creating

task

.28

Editing

task

.30

Running

task

.30

Working

with

reports

.32

Generating

common

report

.33

Creating

custom

report

.34

Generating

custom

report

.35

Sending

specialized

e-mail

.36

Sending

e-mail

all

users

.36

Sending

e-mail

selected

user

users

.36

Reprocessing

the

database

.37

Working

with

the

ISIC.PROPERTIES

file

.37

Editing

the

ISIC.PROPERTIES

file

.37

Exporting

information

using

the

System

Information

Center

program

.41

Importing

information

into

database

.41

Performing

other

advanced

functions

.42

Chapter

Problem

solving

.45

Recovering

when

the

System

Information

Center

program

not

running

.45

Using

log

files

solve

problem

.45

Viewing

the

server

status

solve

problem

.46

Improving

server

performance

solve

problem

What

you

need

before

calling

IBM

.47

Setting

the

Trusted

Sites

zone

.47

Chapter

Getting

help

and

support

.49

Using

the

documentation

and

help

system

.49

Using

the

Web

.49

Contacting

System

Information

Center

technical

expert

.50

Obtaining

support

.50

Appendix

Modifying

the

ISIC.PROPERTIES

file

.51

Template

field

information

.51

Example:

ISIC.PROPERTIES

file

.51

Appendix

Using

database

information

.79

Asset

and

user

information

tables

.79

Internal

system

tables

.88

Appendix

Notices

.95

Trademarks

.96

Index

.97

IBM

Corp.

2004

iii

About

this

guide

The

IBM

System

Information

Center

program

IBM

ThinkVantage

™

Technology

aimed

helping

enterprises

reduce

costs

providing

efficient

ways

managing

asset

information.

With

this

program,

you

can

effectively

manage

assets

and

details

regarding

each

asset

without

using

large

resource-dependent

client

application.

Assets

that

can

managed

include

servers,

desktop

computers,

mobile

computers,

and

options

such

monitors,

printers,

uninterruptible

power

supplies

(UPS),

and

tape

drives.

This

guide

offers

information

the

following

areas:

Installing

the

System

Information

Center

program

Preparing

your

IBM

and

non-IBM

assets

for

the

IBM

System

Information

Gatherer

program

installation

Creating

separate

User,

Super-User,

and

Administrator

accounts

and

understanding

the

functions

each

user

account

can

perform

Performing

advanced

functions

Solving

problems

Getting

support

This

guide

also

supplements

the

System

Information

Center

help

system,

which

provides

step-by-step

instructions

how

perform

specific

tasks

within

the

program.

This

guide

organized

follows:

Chapter

“About

the

System

Information

Center

program,”

page

introduces

the

System

Information

Center

program,

providing

overview

features

and

design

details.

Chapter

“Installing

the

System

Information

Center

program

server,”

page

contains

list

installation

requirements

and

instructions

for

installing

the

System

Information

Center

program.

Chapter

“Installing

the

System

Information

Gatherer

program,”

page

instructs

how

install

the

client

portion

the

System

Information

Center

program

through

either

attended

unattended

installation

process.

Chapter

“Using

the

System

Information

Center

program,”

page

explains

how

create

user

accounts

(User,

Super-User,

and

Administrator)

and

information

about

each

account,

how

asset,

and

other

basic

functions.

Chapter

“Performing

System

Information

Center

advanced

functions,”

page

details

how

customize

the

System

Information

Center

program

work

with

tasks,

reports,

and

e-mails

and

how

reprocess

the

database,

export,

and

work

with

the

ISIC.PROPERTIES

file.

Chapter

“Problem

solving,”

page

describes

what

the

System

Information

Center

program

displays

poor

performance.

IBM

Corp.

2004

Chapter

“Getting

help

and

support,”

page

explains

how

get

support

for

the

System

Information

Center

program

and

describes

the

scope

the

support

that

available.

Who

should

read

this

guide

The

IBM

System

Information

Center

Administrator’s

Guide

intended

for

administrators,

system

engineers,

network

administrators,

and

customer

engineers

who

need

flexible

and

affordable

asset-inventory

management

tool

that

does

not

require

large

client

application.

successfully

install

the

program

and

perform

Administrator

account

level

tasks,

the

following

skills

are

necessary:

Ability

install

and

configure

the

Windows

2000

Server

and

Windows

Server

2003

operating

systems.

understanding

how

SQL-compliant

databases

store

information.

Ability

detailed

instructions

configuring

files

customize

aspects

the

System

Information

Center

program

that

fits

your

enterprise

environment.

Additional

information

You

can

obtain

additional

information

about

the

System

Information

Center

program

from

the

following

web

site:

http://www-3.ibm.com/pc/support/site.wss/document.do?Indocid=MIGR-56187

This

IBM

System

Information

Center

Administrator’s

Guide

might

updated

periodically.

The

updated

versions

will

made

available

this

Web

site.

Chapter

About

the

System

Information

Center

program

The

System

Information

Center

program

provides

ways

for

you

efficiently

manage

asset

inventory

and

details

regarding

each

asset.

Asset

information

gathered

client

computers

and

delivered

central

built-in

database

provided

with

the

program.

Or,

information

can

manually

entered

for

non-personal

computer

assets.

After

the

information

entered

the

database,

you

can

manipulate

and

view

generate

variety

reports

perform

multitude

tasks

and

advanced

functions.

This

chapter

describes

the

following

information

about

the

System

Information

program:

“Components”

“Architecture”

page

“Features”

page

Components

The

System

Information

Center

program

consists

two

major

components:

the

IBM

System

Information

Center

program

and

the

IBM

System

Information

Gatherer

program.

Each

component

has

prerequisites

for

the

System

Information

Center

program

run

correctly.

The

System

Information

Center

program

The

System

Information

Center

program

resides

Web

application

server

and

populates

database

with

information

provided

the

client

agent

(also

called

the

System

Information

Gatherer

program).

The

program

also

renders

information

provided

the

client

agent

Web-based

graphical

user

interface

(GUI)

where

variety

functions

(including

generating

reports,

tasks,

and

specialized

e-mails)

are

performed.

Three

types

user

accounts

can

use

the

System

Information

Center

program:

User,

Super-User,

and

Administrator.

Each

user

account

has

its

own

privileges,

with

the

Administrator

having

the

most

comprehensive

authority.

For

details

about

creating

user

accounts

and

the

functions

each

account,

see

Chapter

“Using

the

System

Information

Center

program,”

page

21.

The

System

Information

Gatherer

program

The

System

Information

Gatherer

program

(also

called

the

client

agent)

scans

computer

assets

(such

desktop,

mobile,

and

server

computers)

for

important

hardware

and

software

information

well

for

client

security

settings.

addition,

the

client

agent

scans

for

other

IBM

ThinkVantage

Technology

deployment

information.

ThinkVantage

Technologies

are

predominantly

software

innovations

delivered

through

the

IBM

ThinkPad

notebook

and

ThinkCentre

desktop

computer

brands.

ThinkVantage

Technologies

make

computing

simpler

and

safer

helping

protect

data,

reduce

costs,

and

increase

user

productivity.

The

client

agent

also

gathers

rich

set

hardware

information,

including

client

network

name,

serial

and

model

number,

processor

type

and

speed,

device

drivers,

BIOS

level

and

settings,

network

settings,

and

memory

information.

IBM

Corp.

2004

The

client

agent

can

permanently

installed

client

computer

downloading

from

the

Web,

from

the

System

Information

Center

program

CD,

from

the

System

Information

Center

program

structure.

Or,

can

temporarily

used

when

User

uploads

asset

information

the

database.

The

client

agent

can

also

activated

from

the

client

using

command-line

interface.

Information

added

the

database

either

when

Users

initiate

scan

when

Administrators

create

schedules

that

perform

periodic

scans

one

assets

across

enterprise.

scan

can

performed

without

requiring

any

changes

the

client

computer;

however,

the

client

agent

must

permanently

installed

the

asset

perform

scheduled

scan.

cases

where

client

computer

disconnected

from

the

network

during

scheduled

scan,

the

most

recent

scan

will

uploaded

upon

re-connection.

Note:

For

each

license

System

Information

Gatherer

purchased,

you

may

install

and

use

one

(1)

copy

System

Information

Gatherer.

Any

machine

which

System

Information

Gatherer

installed

must

have

separate

Proof

Entitlement.

Your

System

Information

Gatherer

license

constitutes

one

(1)

System

Information

Gatherer

Proof

Entitlement.

Additional

System

Information

Gatherer

Proofs

Entitlement

for

non-IBM

systems

may

purchased

separately

from

IBM.

All

IBM

PCs

automatically

include

such

authorization.

Your

invoice

constitutes

your

System

Information

Gatherer

Proof

Entitlement

for

that

system.

For

additional

information,

refer

the

License

Information

included

with

the

IBM

International

License

Agreement

for

Non-Warranted

Programs.

You

will

given

opportunity

view

this

license

and

agree

its

terms

during

the

installation

process.

You

also

can

view

this

license

from

the

Help

the

administrator’s

console.

Architecture

The

following

figure

shows

the

architecture

the

System

Information

Center

program

after

you

install

(see

Chapter

“Installing

the

System

Information

Center

program

server,”

page

5).

The

System

Information

Center

program

uses

Apache

Tomcat

and

embedded

SQL-compliant

database

such

the

IBM

Cloudscape

™

database,

both

which

rely

Java

™

SDK.

The

Microsoft

Windows

Server

operating

system

(OS)

the

foundation

for

the

entire

architecture.

you

choose

enable

e-mail

functions

provided

the

System

Information

Center

program,

the

following

figure

illustrates

how

e-mail

SMTP

(Simple

Mail

Transfer

Protocol)

server

interacts

with

the

System

Information

Center.

The

SMTP

server

requires

server

operating

system;

however

the

Java

component

optional.

SMTP

server

not

included

part

the

System

Information

Center

program.

IBM System Information Center program

Server OS

JAVA SDK

Apache Tomcat IBM Cloudscape database

Server OS

JAVA

SMTP

Figure

The

System

Information

Center

program

architecture

after

installation

the

left;

the

right,

the

architecture

the

optional

e-mail

server

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