LG 6830D-MGCP Bedienungsanleitung

Covad Confidential

LG 6830D-MGCP IP Phone Provisioning Guide

Sylantro-hosted Service Release 3.2.1

July 2007

2Covad Confidential

LG IP Phone Turn-up Summary for New Installs*

Phone Location Configuration

Document Overview of

Local Configuration Steps

Description of what happens to

phone

1. Managed For

new/adds to

sites using DHCP

with broadband

connection to

Covad

LG IP Phone

Configuration

using DHCP

- see slides 3-8

2. Manual

Method. For

adds to existing

Managed sites

where DHCP not

implemented

LG IP Phone

Configuration –

Manual Method

- see slides 9-14

9Configure phone IP settings via manual

configuration

9Plug phone into network

9At 0000, invoke *51 procedure to bind

number to phone

¾Gets IP address as manually

configured

¾Gets basic VoIP settings,

latest/current firmware from new

TFTP server at:

¾64.2.21.251 (Sunnyvale)

¾64.2.21.45 (San Jose)

¾68.165.105.181 (Sunnyvale2)

¾72.245.184.75 (DC)

¾Extension bound to MAC address

Unmanaged

Sites Not a supported application with LG phones

9If phone is used, erase configuration

9Plug phone in to network. 5 minute auto

load!

9At “0000” invoke *51 procedure to bind

number to phone

¾Gets IP address via DHCP from CPE

router

¾Gets VoIP settings, latest/current

firmware from new TFTP server at:

¾64.2.21.251 (Sunnyvale)

¾64.2.21.45 (San Jose)

¾68.165.105.181 (Sunnyvale2)

¾72.245.184.75 (DC)

¾Extension bound to MAC address

Covad offers several stream-lined ways to provision LG IP phones on our network, depending upon the type of circuit.

*--Working phones must not have their TFTP server address changed (i.e., from 64.2.21.251 to 64.2.21.x) as this may impact

phone operation.

3Covad Confidential

Switch configuration options (phone+PC)

If you are using VLANs other than the default VLANs that Covad configures

(VLAN2 for voice, VLAN1 for data), please see the LG VLAN Guide on what you

need to do to setup the LG phones.

If you are using a dumb switch that does not support VLANs, please see the LG

VLAN Guide on what you need to do to setup the phone. In this scenario, you

would have separate switches for voice and data and multiple cable runs to

each desktop

The LG phones only support 802.3af-compatible POE switches (Cisco 3560,

3750). Any non-POE switch or Cisco Prestandard POE switches (3550-24PWR)

will require the wall AC Power Supply/Adapter (LIP-6899) for the LG 6800

series phones.

4Covad Confidential

Switch configuration options (phone+PC)

The following are two configurations for the LG phones that support PC-behind-the-phone on the Ethernet switch

(Catalyst 2950/2960/3550/3560/3750):

Configuration 1

• For the port that has the LG phone connected:

interface <port on switch that has phone with PC connected>

description < example:PC_behind_the_phone_1>

switchport access vlan 2

switchport trunk encapsulation dot1q

switchport trunk native vlan 2

switchport mode trunk

Configuration 2

• Globally for the switch:

spanning-tree mode pvst

no spanning-tree optimize bpdu transmission

spanning-tree extend system-id

• For all the ports on the switch:

interface <port on switch>

description < example:PC_behind_the_phone_1>

switchport access vlan 2

switchport trunk encapsulation dot1q (note: command is not required on Cisco 2950s)

switchport mode trunk

switchport voice vlan 2

switchport priority extend cos 3

no ip address

spanning-tree portfast

5Covad Confidential

Switch troubleshooting guide with LG phones

In some cases, a brand new LG phone out of the box will not receive IP settings, firmware, or its

configuration. To fix this issue, follow the steps below:

On the switch configuration, change the switchport that the LG phone is plugged into to access

mode only. To do this, remove the line switchport mode trunk.

The configuration should appear as below:

switchport access vlan 2

switchport trunk encapsulation dot1q

switchport voice vlan 2

switchport priority extend cos 3

no ip address

Reboot the phone and allow it to receive the IP settings, firmware, and configuration. Change the

switchport that the LG phone is plugged into back into trunk mode by adding the line switchport

mode trunk.

The configuration should appear as below:

switchport access vlan 2

switchport trunk encapsulation dot1q

switchport mode trunk

switchport voice vlan 2

switchport priority extend cos 3

no ip address

Note: this is a one-time process for each brand new phone. The LG phone will now communicate

properly on every trunk or access mode switch port with VLAN2 enabled.

6Covad Confidential

LG Phone templates

In some cases, the LG phone templates have

already been created for tenants:

LGE LIP-6830

Note – the LGE-VOP-10C is an older

LG phone that has been replaced by

the LG 6830. This template should

not be used.

If the LG phone templates are missing, you can

create new phone templates from the “Services”

tab under the Admin portal

From the “Services” tab, select “Phone

Templates”

Click on “New”

For the Phone Type, select LGE LIP 6830

The Template name can be anything you

want (LG-6830D, LG6830)

Click “Save”

You can then customize the LG templates and

assign them to users

LG IP Phone Configuration using DHCP

For installations using:

Managed circuits

Public or Private WAN IP addresses

DHCP addressing on LAN

LG 6830D MGCP IP phone

8Covad Confidential

Configuring the Router and Switch for DHCP

The appropriate CPE router and switch configurations must be applied to support DHCP. These steps

must be completed by Covad prior to configuring the phones.

As part of router turn-up, add in configuration for DHCP support

In addition to the standard configuration applied to the CPE router, the following items

must be configured to support DHCP for the phones. No other DHCP options should be

added.

service dhcp

no ip dhcp conflict logging

ip dhcp excluded-address x.x.x.a Åx.x.x.a is the phone default gateway or

Ethernet interface address

ip dhcp pool phone

network x.x.x.x 255.255.255.y Åx.x.x.x 255.255.255.y is the phone

network

default-router x.x.x.a Åx.x.x.a is the phone default gateway

or Ethernet interface address

option 66 ascii “TFTP server” Å64.2.21.251 (SNVL), 64.2.21.45

(SNJS), 68.165.105.181 (SNVL2) or

72.245.184.75 (DC) is the address of

the TFTP server for this application

lease 7

If you do not know which TFTP server to use, please check with Covad

Provisioning or Support.

On Layer 3 switches, such as the Cisco Catalyst 3560, DHCP must be disabled

no service dhcp

9Covad Confidential

The following 7 steps are used to provision multiple LG IP phones in a batch mode.

1. At least three days prior to the activation, contact your Covad Provisioning Coordinator and

provide/obtain the following information:

The physical street address where the activation will take place.

The tenant (customer) name the phone will be provisioned within.

The date/time that the activation is scheduled to take place.

The Covad Provisioning Coordinator will then schedule an appointment with Covad

Provisioning on the date/time you have specified.

2. In the ADMIN portal, create the employee and pre-build an LG phone template.

Covad must configure your on-site router to support DHCP. We normally

do this when the router is originally installed. Contact VoIP Support at

[email protected] or 800-278-7114 if you need confirmation

your router is configured properly.

LG IP Phone Configuration using DHCP

10 Covad Confidential

3. If the phone has been configured before and you need to reset the phone to default

settings, press the Settings button on the phone, then the 6 button and finally the # button

4. Prepare to configure the phone by following these steps. Upon completion of this step, the

phone will begin to perform a software upgrade, reboot itself, and register with the Covad

switch, all of which should take about 5 minutes to complete.

Connect the phone to the local network by plugging the Ethernet cable into the port labeled LAN

on the underside of the phone.

Connect the power cord to the phone

The initial boot process takes 2-3 minutes to complete. Do not interrupt power to the unit

during this time.

The following items and messages should be observed on the phone’s LCD:

DHCP Searching

Configuration Trying to Download

Software Trying to Download

Covad Communications Connecting

If these steps fail, you might have to remove the phone from a trunk switchport. See

steps on slide 4.

5. A newly installed phone properly configured will display the following on its screen:

•Time – upper right hand corner

•0000 – (null extension) – upper left hand corner

•[ReDL] [MSG] [PICK] – lower half of screen

LG IP Phone Configuration using DHCP

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