Lucent Technologies MERLIN LEGEND Release 7.0 Technisches Handbuch

555-670-112

Comcode 108370289

Issue 1

April 1999

MERLIN LEGEND®

Communications System

Release 7.0

System Planning

Notice

Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing. Information, however, is subject

to change. See Appendix A, “Customer Support Information,” in

System Programming

for important information.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example, persons other than your company’s

employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your

telecommunications system, and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent

unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with

this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken toreduce that risk. Lucent

Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or

facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. For

important information regarding your system and toll fraud, see Appendix A, “Customer Support Information,” in

System Programming

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user

will be required to correct the interference at their own expense. For further FCC information, see Appendix A, “Customer Support Information,” in

System Programming

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference

regulations of the Canadian Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le

ministère des Communications du Canada.

Year 2000 Compliance

The MERLIN LEGEND Communications System is certified to be Year 2000 compliant. Additional information on this certification, and other issues

regarding Year 2000 compliance, is available online at http://www.lucent.com/enterprise/sig/yr2000.

Trademarks

5ESS, AUDIX, CONVERSANT, CentreVu, DEFINITY, Magic On Hold, MERLIN, MERLIN LEGEND, MERLIN Mail, PARTNER, PassageWay, MLX-10,

MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, MLS-6, MLS-12, MLS-12D, MLS-18D, MLS-34D, SYSTIMAX, TransTalk, and Voice Power are

registered trademarks and 4ESS, Intuity, Lucent Technologies, and Prologix are trademarks of Lucent Technologies in the US and other countries.

Acculink, ACCUNET, MEGACOM, MulitiQuest, MLX-5, MLX-5D, and NetPROTECT are registered trademarks of AT&T.

Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation.

ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc.

Supra, Supra NC, StarSet, and Mirage are registered trademarks of Plantronics, Inc.

UNIX is a registered trademark of UNIX System Laboratories, Inc.

PagePac is a registered trademark and Powermate and Zonemate are trademarks of DRACON, a division of Harris Corporation.

Okidata is a registered trademark of Okidata Corporation.

Pipeline is a trademark of Ascend Communications, Inc.

Intel and Pentium are registered trademarks of Intel Corporation.

Apple and Macintosh are registered trademarks of Apple Computer, Inc.

IBM is a registered trademark of International Business Machines, Inc.

Novell and NetWare are registered trademarks of Novell Corporation.

CLASS is a servicemark of Bellcore.

Printed in USA Issue 1

April 1999

Ordering Information

For more information about Lucent Technologies documents, refer to the section entitled “Related Documents” in “About This Guide” in

System

Programming

Support Telephone Number

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at

1-800-628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system. Outside the

continental US, contact your local Lucent Technologies authorized representative.

Network Engineering Group

For assistance in designing a private network, call the Network Engineering Group at 1-888-297-4700.

Lucent Technologies Corporate Security

Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or services

should be reported

to Lucent

Technologies Corporate Security at 1-800-821-8235. In addition to recording the incident, Lucent Technologies Corporate Security is available for

consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs.

Lucent Technologies Fraud Intervention

If you

suspect you are being victimized

by toll fraud and you need technical support or assistance, call BCS National Service Assistance Center at

1-800-628-2888.

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in Appendix A, “Customer Support

Information,” of

System Programming

Call: BCS Publications Center

Voice 1-800-457-1235 International Voice 317-322-6791

Fax 1-800-457-1764 International Fax 317-322-6699

Write: BCS Publications Center

2855 North Franklin Road

Indianapolis, IN 46219-1385

Order: Document No. 555-670-112

Comcode: 108370289

Issue 1, April 1999

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page iv

Contents

New Features and Enhancements xxi

■Release 7.0 Enhancements

(April 1999) xxi

MLS and Enhanced Tip/Ring (ETR) Telephone

Support xxi

Expanded Digital Endpoint Connectivity xxii

Voice Announce on Idle Only Option on MLX

Telephones xxii

Priority Call Queuing xxiii

Calling Party Name on Caller ID xxiii

MLX Headset Operation xxiv

Touch-Tone or Rotary Signaling xxiv

Abandoned Call Information Reported to

MERLIN LEGEND Reporter xxiv

Prior Releases: Features and Enhancements xxv

■Release 6.1 Enhancements

(August 1998) xxv

Private Networking xxv

Service Observing xxviii

WinSPM xxviii

Windows NT Driver xxviii

■Release 6.0 Enhancements

(February 1998) xxix

Private Networks xxix

Group Calling Enhancements xxx

Centrex Transfer via Remote Call Forwarding xxxii

Authorization Codes and

Remote Call Forwarding xxxii

■Release 5.0 Enhancements

(June 1997) xxxiii

Computer Telephony Integration (CTI) xxxiii

HotLine Feature xxxv

Group Calling Enhancements xxxvi

MLX-5 and MLX-5D Telephones xxxvii

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page v

■Release 4.2 Enhancements

(June 1997) xxxviii

Additional Network Switch and Services Options

for ISDN Primary Rate Interface (PRI) xxxviii

Improvements to Station Message Detail

Recording (SMDR) and Support for

MERLIN LEGEND Reporter Application xxxix

MERLIN LEGEND Reporter xl

Maintenance Enhancements xl

■Release 4.1 Enhancements

(June 1997) xl

Coverage Timers Programmed for

Individual Extensions xli

Night Service with Coverage Control xli

Night Service Group Line Assignment xli

Forward on Busy xlii

Maintenance Testing for BRI Facilities that Are

Part of Multiline Hunt Groups (MLHGs) xlii

■Release 4.0 Enhancements

(March 1996) xliii

Support for Up to 200 Extensions xliii

Support for National ISDN BRI Service xliii

New Control Unit Modules xliii

Support for 2B Data Applications xliv

Support for T1 Switched 56

Digital Data Transmission xliv

Forwarding Delay Option xliv

Voice Announce on Queued Call Console xliv

Time-Based Option for

Overflow on Calling Group xlv

Single-Line Telephone Enhancements xlv

Seven-Digit Password for SPM xlv

■Release 3.1 Enhancements

(March 1996) xlv

Call Restriction Checking for Star Codes xlvi

Trunk-to-Trunk Transfer Set for Each Extension xlvi

Programmable Second Dial Tone Timer xlvi

Security Enhancements xlvi

■Release 3.0 Enhancements

(August 1994) xlviii

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page vi

Equipment xlviii

Installation, Upgrade Administration, and Maintenance xlix

User Features xlix

Additional Application Packages, Adjuncts, and

Adapter Enhancements li

■Release 2.1 Enhancements

(August 1994) lii

Operational lii

Installation and Hardware liii

Equipment and Operations liv

Additional Application Packages, Telephones,

Adjuncts, and Adapter liv

■Release 2.0 Enhancements

(October 1992) lv

Programming lv

Operational lvi

Fax Attendant System™ lvii

408 GS/LS-MLX Module lvii

Primary Rate Interface (PRI) lvii

Maintenance lviii

■Release 1.1 Enhancements

(October 1992) lviii

Language Selection lviii

Programming and Maintenance lix

Operational lix

SPM lix

Equipment lix

PF Registration lix

About This Guide lxi

■Intended Audience lxi

■How to Use This Guide lxi

■Terms and Conventions Used lxii

Typographical Conventions lxiv

Product Safety Advisories lxiv

■Security lxiv

■Related Documents lxv

■How to Comment on This Guide lxvii

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page vii

1Before You Begin 1-1

■Reviewing System Components 1-1

■Confirming the Location of the Control Unit 1-2

Grounding Requirements 1-4

Electrical Noise/Radio-Frequency Interference 1-5

■Requirements for Supporting CTI Applications 1-6

Environmental Specifications 1-9

■Obtaining Telephone Company Information 1-10

■Obtaining User Information 1-10

■Obtaining a Floor Plan 1-12

2 Control Unit Configuration 2-1

■Planning Module Placement 2-1

Capacity for Lines/Trunks 2-2

Capacity for Extensions 2-2

Control Unit Diagram—Module Placement 2-4

■Recording System Operating Conditions 2-7

Programming Equipment 2-8

System Mode 2-9

Language Selection 2-10

Automatic Maintenance Busy 2-10

Set System Date 2-11

Backup 2-11

System Consoles 2-12

Second Dial Tone Timer 2-12

Applications 2-12

■Numbering the System 2-13

Identifying Extension Jacks 2-14

System Renumbering 2-36

Updating Planning Information 2-40

3Lines/Trunks 3-1

■Overview 3-1

■Identifying Line/Trunk Jacks 3-2

Module Types and Line/Trunk Jack Types 3-2

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page viii

Incoming Line/Trunk Type 3-7

Jacks for Auxiliary Equipment 3-9

Function Information 3-10

■Selecting Line/Trunk Options 3-11

Loop-Start Reliable Disconnect 3-12

Outmode Signaling 3-13

Toll Type Prefix Required 3-14

Hold Disconnect Interval 3-14

QCC Operator to Receive Calls

(Hybrid/PBX Mode Only) 3-15

QCC Queue Priority Level (Hybrid/PBX Mode Only) 3-15

Pools (Hybrid/PBX Mode Only) 3-16

Remote Access 3-17

DS1 Connectivity (100D Module) 3-23

Tie Trunks 3-40

DID Trunks (Hybrid/PBX Mode Only) 3-44

NI-1 BRI Connectivity 3-46

■Assigning Lines/Trunks 3-52

■Assigning Telephone Buttons 3-53

Telephones in Hybrid/PBX Mode 3-54

Telephones in Key and Behind Switch Mode 3-61

Direct-Line Consoles 3-72

4 Features 4-1

■Telephone and Extension Features 4-2

Queued Call Console (Hybrid/PBX Mode Only) 4-3

Pool Dial-Out Code Restriction

(Hybrid/PBX Mode Only) 4-4

Calling Restrictions 4-4

Forced Account Code Entry 4-5

Microphone Operation 4-6

Remote Call Forwarding 4-6

Fax Message-Waiting Receiver 4-7

Trunk-to-Trunk Transfer 4-8

HotLine 4-9

Extension Copy 4-9

Cover Ring Delay 4-13

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page ix

Service Observing 4-14

■Operator Features 4-16

Direct-Line Console 4-16

Queued Call Console (Hybrid/PBX Mode Only) 4-17

Direct Station Selector 4-23

■Group-Assigned Features 4-24

Call Pickup Groups 4-25

Group Paging 4-25

Coverage 4-26

Group Calling 4-30

■System Features 4-40

Transfer Options 4-41

Camp-On Return Time 4-42

Call Park Return Time 4-43

Automatic Callback 4-43

Extension Status 4-43

Station Message Detail Recording (SMDR) 4-44

Inside Dial Tone 4-46

Reminder Service Cancel 4-46

Calls to Unassigned Extensions 4-47

Recall Timer 4-48

Interdigit Timers 4-49

Rotary 4-49

Allowed Lists 4-49

Disallowed Lists 4-51

Call Restriction Summary 4-52

Night Service 4-53

Labeling 4-56

Automatic Route Selection (Hybrid/PBX Mode Only) 4-59

5Data Communications 5-1

■Overview 5-1

■Terminology 5-2

■About Data and Video Communications 5-4

Connectivity 5-4

Data Stations 5-5

Modem Data Stations 5-6

MERLIN LEGEND Communications System Release 7.0

System Planning

555-670-112

Issue 1

April 1999

Contents

Page x

Modem Data-Only 5-8

MLX Voice and Modem Data 5-8

Other Supported Data Terminals 5-13

Other Resource Groups 5-13

Video Systems 5-14

■Planning Overview 5-16

■Assigning Extension Jacks 5-19

Guidelines for Digital Extension Jacks 5-20

Modem Data-Only Stations 5-21

ISDN Terminal Adapter Data-Only Stations 5-22

Local Host Computer Data Stations 5-22

LAN Workstations 5-23

Video Systems 5-24

■Assigning Lines/Trunks to Data and Video Stations 5-25

Assigning Line Buttons in Hybrid/PBX Mode 5-29

Assigning Pools and Lines/Trunks

(Hybrid/PBX Mode Only) 5-31

Assigning Line Buttons in Key Mode 5-32

■Assigning Features to Data Stations 5-33

Pool Dial-Out Code (Hybrid/PBX Mode Only) 5-35

Calling Restrictions 5-35

Forced Account Code Entry 5-36

ARS Facility Restriction Level

(Hybrid/PBX Mode Only) 5-36

System Speed Dial Codes 5-37

■Creating Data Hunt Groups 5-37

Guidelines 5-38

■Digital Data/Video Stations 5-39

6Modifications 6-1

■Preparation 6-1

■Adding to the System 6-2

7Upgrading 7-1

■Upgrading to Release 7.0 7-2

Upgrade Procedure 7-3

■Release 7.0 Forms 7-5

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