Lucent Technologies MERLIN LEGEND Release 6.1 Service-Handbuch

MERLIN LEGEND®

Communications System

Release 6.1

Pocket Reference

555-661-116

Comcode 108289562

Issue 1

August 1998

Ordering Information

To order copies of this document:

Call: BCS Publications Center

Write: BCS Publications Center

2855 North Franklin Road

Indianapolis, IN 46219-1385

Order: Document No. 555-661-116

Comcode: 108289562

Issue 1, August 1998

For assistance when installing or programming the system:

Call: National Service Assistance Center (NSAC) at

1 800 628-2888 or your Lucent Technologies representative.

Notice

While reasonable efforts were made to ensure that the information

in this document was complete and accurate at the time of printing,

Lucent Technologies can assume no responsibility for errors.

Changes or corrections to the information in this document may be

incorporated into reissues.

Year 2000 Compliance

The MERLIN LEGEND®Communications System is certified to be

Year 2000 compliant. Additional information on this certification,

and other issues regarding Year 2000 compliance, is available

online at http://www.lucent.com/enterprise/sig/yr2000.

Printed in USA August 1998

Domestic: International:

1 800 457-1235 (voice) 1 317 322-6791 (voice)

1 800 457-1764 (fax) 1 317 322-6699 (fax)

Trademarks

MERLIN LEGEND, DEFINITY, 5ESS, ACCUNET, CONVERSANT,

DEFINITY, MERLIN MAIL, MERLIN II, MERLIN Identifier, MLX-5,

MLX-5D, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L,

MLX-28D, Magic On Hold, MEGACOM, MultiQuest, MERLIN,

CentreVu, and SYSTIMAX are registered trademarks, and 4ESS,

ProLogix, AUDIX Voice Power, Fax Attendant System,

HackerTracker, PassageWay, Picasso, Lucent Technologies

Attendant, MERLIN PFC, and TransTalk are trademarks of Lucent

Technologies in the U.S. and other countries.

Mirage, StarSet, Supra, and Supra NC are registered trademarks

of Plantronics, Inc.

PagePac is a registered trademark, and Powermate and Zonemate

are trademarks of DRACON, a division of Harris Corp.

MS-DOS, Windows, Windows NT, and Microsoft are registered

trademarks of Microsoft Corporation.

IBM is a registered trademark of International Business Machines,

Inc.

CLASS is a service mark of Bellcore.

NORTEL is a registered trademark and DMS a trademark of

Northern Telecom.

MCI, Prism, and Vnet are registered trademarks of MCI

Communications.

Novell and NetWare are registered trademarks of Novell

Corporation.

MERLIN LEGEND Communications System Release 6.1

Pocket Reference

555-661-116 Issue 1

August 1998

Page v

Contents

Release 6.1 Enhancements (August, 1998) 1

Release 6.0 Enhancements (February, 1998) 4

Release 5.0 Enhancements (June, 1997) 7

Release 4.2 Enhancements (June, 1997) 12

Release 4.1 Enhancements (June, 1997) 14

Release 4.0 Enhancements (March, 1996) 15

Release 3.1 Enhancements (March, 1996) 17

Release 3.0 Enhancements (August, 1994) 18

Release 2.1 Enhancements (August, 1994) 21

Release 2.0 Enhancements (October, 1992) 23

Release 1.1 Enhancements (October, 1992) 25

Design Benefits 27

Environmental Specifications 28

Power and Grounding 30

Control Unit Interfaces 33

Network Interface Requirements 34

FCC Registration 34

DOC Registration 34

Hardware and Software Capacities 35

Ordering Codes 41

Control Unit Modules 74

Adjunct Summary 80

MERLIN LEGEND Communications System Release 6.1

Pocket Reference

555-661-116 Issue 1

August 1998

Contents

Page vi

Power Supply Unit Load Requirements 90

Unit Load Calculation Rules 90

Unit Load Rating of System Modules 91

Unit Load Rating of System Trunks,

Telephones, and Adjuncts 92

System Feature Availability

by Operating Mode 93

Telephone and Operator Console Features 96

Reference Documents 110

Maintenance Error Codes 113

Technical Addendum 113

Module/Component History 133

Telephone LEDs 145

Wiring Constraints 149

Installing SPM 150

Accessing SPM 150

Technical Support Telephone Numbers 153

MERLIN LEGEND Communications System Release 6.1

Pocket Reference

555-661-116 Issue 1

August 1998

Page 1

Release 6.1 Enhancements (August, 1998)

Release 6.1 includes all Release 6.0 functionality, plus the

enhancements listed below.

■Private Networking

Release 6.1 enhances the functioning of the networked

MERLIN LEGEND Communications System in a number of

ways:

—Centralized Voice Messaging

One or more MERLIN LEGEND systems (Release 6.1 or

later) can share the voice messaging system (VMS) of

another MERLIN LEGEND system, provided the systems are

directly connected to the system with the VMS. In this

configuration, the system containing the VMS is known as

the hub. This sharing of the VMS is called “Centralized Voice

Messaging.” Centralized Voice Messaging includes the

functions of voice mail, Automated Attendant, and fax

messaging. See the

Network Reference

for detailed

information about Centralized Voice Messaging.

Centralized Voice Messaging offers the following benefits:

—Private-networked MERLIN LEGEND systems do not

need a local VMS. Having systems use a centralized VMS

instead of separate VMS’s is more economical.

—Users that travel between sites can dial the same digits

anywhere in the private network to access the voice

messaging system. For example, a salesperson

headquartered in Cincinnati can dial the same four digits

at the company’s Los Angeles office to retrieve voice

messages.

—Productivity is enhanced because messages can be

forwarded and broadcasted to all personnel within the

private network.

—Calling groups on networked systems can send overflow

coverage to a shared VMS, so that an incoming caller can

leave a message instead of waiting in a queue.

—The VMS can light the Message Waiting lights on multiple

MERLIN LEGEND systems in a private network. This

greater efficiency saves time because a user only has to

look at his or her telephone to determine if he or she has a

message.

—Group Calling Enhancements

A calling group can have a

single

non-local member that is

defined by the Uniform Dial Plan and exists on another

MERLIN LEGEND Communications System connected by a

tandem trunk to the local system. If a calling group contains a

non-local member, the non-local member must be the

only

member in the calling group. See the

Network Reference

for

details.

A calling group containing a single non-local member can be

used for the same purposes as a calling group containing

local extensions, including:

MERLIN LEGEND Communications System Release 6.1

Pocket Reference

555-661-116 Issue 1

August 1998

Page 2

Release 6.1 Enhancements (August, 1998)

—Night Service. Night Service coverage can be provided

across a private network to a centralized Automated

Attendant, a non-local calling group, a QCC queue, a

DLC, or any individual extension on the remote system,

such as a night bell.

—Group Coverage. Group Coverage can be provided

across a private network to a VMS, a non-local calling

group, a QCC queue, a DLC, or any individual extension

on the remote system.

—Calling group overflow coverage. Calling group

overflow coverage can be provided by a centralized VMS,

a non-local calling group, a QCC queue, a DLC, or any

individual extension on the remote system.

—Calls directed to another system. Lines connected to

remote systems can be answered by any extension

programmed to answer the call, such as a centralized

Automated Attendant or a system operator (QCC or DLC).

—Transfer Redirect

When an Automated Attendant transfers a call to a non-local

extension, the transferring MERLIN LEGEND system

monitors the call to ensure that it is answered. If the non-local

extension is not available or the call is not answered within

the transfer redirect timeout period (fixed at 32 seconds), the

call stops ringing at the non-local destination and is

redirected to the extension on the same system as the

Automated Attendant that is programmed to receive

redirected calls. This redirect extension can be a QCC

queue, a calling group, or an individual extension.

—Direct Station Selector

Now users can press a Direct Station Selector (DSS) button

for a non-local extension to make or transfer calls to that

extension. However, no busy indication is displayed by the

DSS for non-local extensions.

—Call Forwarding

The Forward feature now can be used to send calls to non-

local extensions across the private network.

—SMDR

In addition to SMDR options for non-network calls placed to

and from the local system, system managers now can

program SMDR to log incoming and outgoing UDP calls, or

they can choose to log no UDP calls. The factory setting is to

record all UDP calls.

Customers who use a call accounting system may not want

to fill the database with calls coming and going across the

private network. These customers may choose not to log

UDP calls.

—Decrease in Call Set-Up Time

The set-up time for a call across a private network has been

reduced by programming the number of UDP digits

expected.

MERLIN LEGEND Communications System Release 6.1

Pocket Reference

555-661-116 Issue 1

August 1998

Page 3

Release 6.1 Enhancements (August, 1998)

—PRI Switch Type Test

A new maintenance test, the PRI Switch Type Test, has been

created to allow Lucent Technologies technicians or

authorized dealers to automatically determine if each end of

the PRI tandem trunks has been programmed correctly.

■Service Observing

Service Observing allows one extension to listen in on

(observe) a call at another extension. A typical application of

this feature is that of a Customer Service supervisor observing

how a Customer Service representative handles calls.

The Service Observing group can consistof from one extension

to all extensions in the system, including other Service

Observers. Up to 16 Service Observing groups can be

programmed. The Service Observer and the observed

extension must be on the same system.

The observer activates Service Observing either by pressing a

Service Observing button and then dialing an extension number

or by pressing a DSS or Auto Intercom button. The Service

Observer must use an MLX telephone to observe an extension;

the telephone at the observed extension can be of any type.

A warning tone that alerts the observer, the observed extension,

and the caller that Service Observing is occurring can be set to

On or Off through System Programming. The factory setting is

On.

■Win SPM

The System Programming and Maintenance (SPM) software is

now available in a Windows format called

Win SPM

. For

Release 6.1 and later systems, Win SPM provides a graphical

user interface (GUI) for those tasks must commonly performed

by the system manager. Pictorial representations of system

components, such as modules and their vintages and the

creation of MLX telephone button labels, appear on Win SPM.

Win SPM also provides a DOS-emulator mode to program tasks

not currently supported by the GUI and to program a MERLIN

LEGEND system of Release 6.0 or earlier. Win SPM is

available on CD-ROM and is supported in Windows 95,

Windows NT, and Windows 98.

■Windows NT Driver

Now available is the MERLIN LEGEND Windows NT PBX

driver. When coupled with the CentreVu Telephony Services

application, the driver provides true server-based Computer

Telephony Integration (CTI). The new driver requires a MERLIN

LEGEND system of Release 5.0 or later and servers and PCs

that support the applications.

MERLIN LEGEND Communications System Release 6.1

Pocket Reference

555-661-116 Issue 1

August 1998

Page 4

Release 6.0 Enhancements (February, 1998)

Release 6.0 includes all Release 5.0 functionality, plus the

enhancements listed below.

■Private Networks

In Hybrid/PBX mode systems only, MERLIN LEGEND

Communications Systems can be networked with one another

or with DEFINITY®Enterprise Communications Server (ECS)

and ProLogix™Communications Systems in private networks.

In previous releases, this functionality is available using tie

lines, but users handle calls between networked switches as

outside calls. In this release, dialing the pool access code is not

necessary for a call going from one networked switch to

another. Also, delay-start tie trunks or T1 trunks programmed as

PRI can act as

tandem trunks

to connect networked systems.

Available for Hybrid/PBX mode systems, the private network

features of the MERLIN LEGEND Communications System

Release 6.0 provide the following advantages for

geographically dispersed organizational sites:

—Intersystem Calling. In a private network, users on one

local system can call extensions on other systems in the

network. Release 6.0 can support 2-, 3-, 4-, or 5-digit dial

plans. They dial these extensions as inside calls. To

implement this function, the system manager programs the

extension ranges of remote networked switches to create a

non-local dial plan. This programming does not actually

affect numbering on the remote system. To correctly set up

systems for transparent calling among non-local dial plan

extensions, the system manager assigns networking tie and/

or PRI tandem trunks to pools. Then he or she programs as

many as 20 patterns, associates with routes, Facility

Restriction Levels (FRLs), digit absorption, and digit

prepending. This allows ARS-like routing of non-local dial

plan calls. In addition, system managers can control whether

calling name, calling number, or both are shown at MLX

display telephone for incoming calls across PRI tandem

trunks.

—Toll Savings. Private networked trunks may allow you to

realize significant cost savings on long-distance and toll calls

by performing tandem switching in the following two ways:

—Callers on a local system, or individuals dialing in to

remote access at a local system, can reach the public

switched telephone network (PSTN) via outside trunks

connected to other systems in a private network, avoiding

toll charges or decreasing the cost of toll calls. No special

dialing is required. For example, an organization might

have a main office in Boston and a subsidiary office in

New Jersey, connected by networked private tandem

trunks between two systems. A user in the New Jersey

office who wishes to make an outside call to the 617 area

code (Boston) can do so through a line/trunk connected to

the system in Boston. For example, he or she might dial,



. The local ARS tables would route this

call over the private network trunks and use the ARS

tables of the remote system in Boston to route this call.

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