8
Warranty
Mercator guarantees this product against defects of materials and workmanship for a period
of 36 months from the date of purchase provided the product is used for its proper purpose, in
accordance with Mercator’s recommendations and within such voltage and current limits as
are specified by Mercator in relation to the product. Mercator will at its own option and cost
make good, or replace this product with the same or similar product and return it to you, or
provide a credit for any product manufactured or supplied by it, which proves to be defective
within the limits set out above provided that no repairs, alterations or modifications to the
product have been undertaken or attempted by anyone, other than Mercator or its authorized
agents. Should you wish to make a claim under this guarantee, the product and proof of
purchase must be returned pre-paid by you to the place of purchase.
This guarantee is in addition to and does not take away from any other rights and remedies
you may have under any relevant law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Please retain your proof of purchase for all warranty claims.
For all Sales & Warranty enquiries
Mercator (ACN 005 946 958)
Building 3, 31-41 Joseph Street,
Blackburn North, Victoria, 3130
For sales and product information telephone Customer Service: 1300 552 255
MRIN005203/2
You can speak to our customer service team directly via phone on 1300 552 255 (AU) or
0800 003 329 (NZ), or via email at customercare@mercator.com.au
Rooms
Scenes
Automation
Routines
Timers
Alerts
Sharing
In-App Customer Service
Want more from your products? The Mercator Ikuü app can help you to customise your smart
products any way you like. Detailed guides on these features can be found at www.ikuu.com.au.
App Features
P.O. Box 1065, Blackburn North LPO
Blackburn North, 3130
