Microsoft Surface 3 Pro Bedienungsanleitung

rSSD Removal Guide for Enterprise

X22-19688-01

2X22-19688-01

Disclaimer of Warranties and Limitation of Damages

All information, content, materials, and products made available in or in conjunction with this Manual are provided

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representations or warranties of any kind, express or implied, as to the information, content, materials and products

included or otherwise made available to you or accompanying this Manual unless specied in writing. You expressly

agree that your use of the information, content, materials, and product in or accompanying this Manual is at your

sole risk.

To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not

limited to implied warranties of merchantability and tness for a particular purpose. To the fullest extent permissible

by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or

product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental,

consequential, and/or punitive damages unless otherwise specied in writing.

Notice

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Agreements.

The information contained herein is subject to change without notice,

Document Part Number: X22-19688-01

3X22-19688-01

Table of Contents

DEVICE IDENTITY INFORMATION........................................................................................................................... 4

· SURFACE LAPTOP MODELS ........................................................................................................................ 4

· GLOSSARY OF TERMS ................................................................................................................................. 4

GENERAL INFORMATION, PRECAUTIONS, WARNINGS ........................................................................................5

· TOOLS REQUIRED.........................................................................................................................................5

· GENERAL SAFETY PRECAUTIONS ...............................................................................................................6

· REPAIR-SPECIFIC PRECAUTIONS AND WARNINGS ..................................................................................7

· SAFETY POLICIES/PROCEDURES .................................................................................................................8

ILLUSTRATED SERVICE PARTS LIST ..........................................................................................................................9

SERVICE DIAGNOSTICS/TROUBLESHOOTING OVERVIEW ..................................................................................10

· SOFTWARE TOOLS .....................................................................................................................................10

· HARDWARE TROUBLESHOOTING APPROACH .......................................................................................10

COMPONENT REMOVAL AND REPLACEMENT PROCEDURES............................................................................. 11

· PRIOR TO DEVICE DISASSEMBLY .............................................................................................................. 11

· CURRENT BATTERY WARNING................................................................................................................. 11

STEP 1: NON-SKID FOOD PAD REMOVAL PROCESS .............................................................................................12

STEP 2: DEVICE C-COVER KEYBOARD REMOVAL..................................................................................................13

· PROCEDURE-REMOVAL PROCESS (C-COVER KEYBOARD METAL TYPE)...............................................14

· PROCEDURE-REMOVAL PROCESS (C-COVER KEYBOARD FABRIC TYPE) ..............................................16

STEP 3: RSSD REPLACEMENT PROCESS .................................................................................................................19

· PROCEDURE-REMOVAL (RSSD) ............................................................................................................... 20

· PROCEDURE-INSTALLATION (RSSD) ....................................................................................................... 20

STEP 4: DEVICE C-COVER KEYBOARD ASSEMBLY INSTALLATION ..................................................................... 22

· PROCEDURE-INSTALLATION PROCESS (C-COVER KEYBOARD METAL TYPE) ..................................... 22

· PROCEDURE-INSTALLATION PROCESS (C-COVER KEYBOARD FABRIC TYPE)..................................... 23

STEP 5: NON-SKID FOOD PAD INSTALLATION PROCESS ................................................................................... 24

ENVIRONMENTAL COMPLIANCE REQUIREMENTS............................................................................................. 25

4X22-19688-01

Device Identity Information

Surface Laptop Models

1867 – Surface Laptop 3 - 13.5” (Fabric type Keyboard)

1868 – Surface Laptop 3 - 13.5” (Metal type Keyboard)

1872 – Surface Laptop 3 - 15” (Metal type Keyboard)

1873 – Surface Laptop 3 - 15” (Metal type Keyboard)

The model and serial number for Surface Laptop are on the bottom center closest to the display hinge point.

Glossary of Terms

The following terms are used throughout this manual:

· Non-Skid Foot Pads are referred to in some cases as feet or foot – Item 1 in Illustrated Service Parts list

· C-cover Keyboard Assembly is referred to as C-cover – Item 2 in Illustrated Service Parts list

· Removable Solid-State Drive is referred to as rSSD – Item 3 in Illustrated Service Parts list

· BMR refers to the imaging process and stands for Bare Metal Recovery

· Device bottom case is referred to as chassis or D-chassis or D-bucket

· Surface Diagnostic Toolkit is referred to as SDT

· Electro-Static Discharge is referenced as ESD

· Flexible Printed Circuits connections are referred to as FPC

· Sub-system components such as the C-cover and rSSD may be referred to as FRUs

(Field Replaceable Units)

· IPA references Isopropyl Alcohol which should be used to clean adhesive from device as detailed within

process steps. Use 99% IPA in all cases.

Made in China Model 1868

E252824

007314691857

Back

Front

Made in China Model 1868

E252824

007314691857

5X22-19688-01

General Information, Precautions, Warnings

This symbol identies important safety and health information in this manual.

Tools Required

Microsoft Recommended Service Jigs:

· Electrostatic Discharge (ESD) safe battery cover (13.5” or 15”)

Standard Service Tools:

· Anti-static wrist strap (1 MOhm resistance)

· Spudger tool

· Torx-plus screwdriver 5IP

· Isopropyl alcohol (IPA), 99%

· Isopropyl alcohol dispense bottle

· Cleaning swabs

· ESD safe tweezers

· Heavy duty suction cups (2) – 2.25”

· Plastic feeler gauge – 0.50mm

· Clamps (2), 2” spring

The tools identied on this list can be purchased from many different commercial sources, including but not limited

to Amazon.com; iFixit; Chemdex, and other vendors.

6X22-19688-01

General Safety Precautions

Always observe the following, general safety precautions:

· Opening and/or repairing any device can present electric shock, device damage, re, and/or personal injury

risks and other hazards. Exercise caution when undertaking these activities as described in this manual. Only

qualied IT technicians to whom Microsoft has provided this manual should attempt to remove the rSSD.

Only Microsoft-authorized service providers should undertake repair activities.

· Always select and use the appropriate AC power supply for a device. We recommend you use genuine

Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with

every device.

· Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such

as generators or inverters, even if the voltage and frequency appear acceptable.

· Improper use of device batteries may result in re or explosion. Only open the enclosure on a device as

outlined in this manual. Do not heat, puncture, mutilate, or dispose of devices or their batteries in re. Do not

leave or charge devices in direct sunlight or exposed to other extreme sources of heat for an extended period

of time. Doing so may cause damage or melt the batteries.

For additional product safety information, including information about

· Hearing conservation

· Heat related concerns

· Choking hazard/small parts

· Interference with medical devices

· Broken glass

· Photosensitive seizures

· Musculoskeletal disorders

See aka.ms/surface-safety or the Surface app. To open the Surface app, select the Start button, enter Surface into

the search box, then select the Surface app.

7X22-19688-01

Repair-Specic Precautions and Warnings

• Prior to opening device, ensure device is powered off and disconnected from a power supply.

• We recommend wearing protective eyewear as a safety precaution when disassembling/re-assembling

a device.

• Before opening device, always check that an anti-static wrist strap is worn and work area is properly

grounded to ensure electrostatic discharge (ESD) safe environment

WARNING: It is recommended that an ESD-safe battery cover of appropriate size (either 13.5” or 15”

device) be placed across the device to protect the battery from any physical contact or accidental

damage whenever C-cover is removed. Ensure corners of cover are aligned with the corners of the device

at all times while battery is exposed. If battery cover is misaligned during activities in any way, re-align

before continuing activities.

• Check to make sure that general guidelines and ESD compliance steps are followed prior to starting activities.

Refer to Prior to Device Disassembly section (page 11) for details.

• If battery damage (e.g., leaking, expansion, folds or other) is discovered during the rSSD removal process or

if the battery is impacted or damaged during the removal process, activities should cease. Refer to Microsoft

Operational guidelines or contact Microsoft directly for proper device disposition.

• As you remove each subassembly from the device, place the subassembly (and all accompanying screws)

away from the work area to prevent damage to the device and to the subassembly.

• During all activities (excluding feet-only replacement) check to ensure that no loose articles are on the

C-cover (Keyboard Assembly) or within the internals of the device when reassembling the unit.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.

rSSD removal disconnects the battery from all device logic for safety purposes. Refer to Procedure-

Removal (rSSD) section (page 20) for details.

IMPORTANT: If rSSD was previously removed, powering on the device requires that the rSSD and

C-cover FRUs are installed. Refer to Procedure-Removal (rSSD) section (page 20) section for details.

8X22-19688-01

Safety Policies/Procedures

Microsoft’s eld product safety program team is referred to as the Rapid Response Team (RRT). All device issues that

may be safety related should be managed per the following instructions.

As a quick guide, any Microsoft Surface device that visually exhibits any of the following symptoms shall be

immediately removed from the replacement process and delivered to your Variance Manager or IT Support

Professional for notication to Microsoft RRT:

1. Any burned or melted components, traces or plastic parts on the outside of the device, or which otherwise

exhibits heat damage, including charring seen in charging ports; and/or

2. Any burned or melted components, traces or plastic parts on the inside of the device, or which otherwise

exhibits heat damage; and/or

3. Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as

power supplies, keyboards, mice, cables, charging connectors, etc.

4. Any devices that exhibit a case that has separated apart or opened for reasons other than customer abuse

(e.g., impact damage from dropping, evidence of tampering, separation caused by a malfunctioning battery).

5. Any other nding that may constitute a safety hazard to the customer, such as sharp edges on plastics.

The Variance Manager or IT Support Professional must send an email with pictures showing the damage to

MSSafety@microsoft.com within 24 hours of device receipt. Your email should include:

· The model and serial number of the affected Microsoft Surface device and/or accessory(ies).

· The SR (Service Request) Number that the device was received under.

· A brief description of the damage found.

· Clear photographs depicting the symptoms observed.

The Variance Manager or IT Support Specialist must await instructions from Microsoft Product Safety RRT for the

affected unit before continuing with activities or returning the device to the end user.

Illustrated Service Parts List

Model

Item Component Part No. 1867 1868 1872 1873

(1) Non-Skid Foot Pad

Feet WW Hdwr Black FRU Exchange RPW-00001 XXX

Feet WW Hdwr COBALT BLUE FRU Exchange RPW-00002 X

Feet WW Hdwr Platinum FRU Exchange RPW-00003 X X X

Feet WW Hdwr Sandstone FRU Exchange RPW-00004 X

9X22-19688-01

Illustrated Service Parts List

Model

Item Component Part No. 1867 1868 1872 1873

(1) Non-Skid Foot Pad

Feet WW Hdwr Black FRU Exchange RPW-00001 XXX

Feet WW Hdwr COBALT BLUE FRU Exchange RPW-00002 X

Feet WW Hdwr Platinum FRU Exchange RPW-00003 X X X

Feet WW Hdwr Sandstone FRU Exchange RPW-00004 X

10 X22-19688-01

Service Diagnostics/Troubleshooting Overview

· For general Surface support, visit www.support.microsoft.com

· To troubleshoot device feature/function problems or learn more about your Surface Laptop Visit

www.aka.ms/SurfaceLaptopHelp

· If you’d like to learn more about Windows, visit www.aka.ms/WindowsHelp

· To learn more about the accessibility features of the Surface Laptop, go to the online user guide at

www.aka.ms/Windows-Accessibility

Software Tools:

· How To: Update Surface device rmware and OS

· How To: Surface Tools Video

· Download: Surface drivers and rmware

· Download: Surface Diagnostic Toolkit (SDT)

· Download: Surface Data Eraser

· Download: Surface Imaging Tools

Hardware Troubleshooting Approach

The following approach should be considered when troubleshooting Surface devices:

1. Update device to latest OS/FW versions using the SDT tool.

IMPORTANT: This is a must-do prerequisite to all hardware repairs.

2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running

SDT to verify fault:

a. Replace the device’s internal rSSD with a gold imaged rSSD containing latest OS and FW updates

(not supplied – must be created as a fault verication jig/tool).

b. Run SDT and verify if condition persists or if resolved with use of gold imaged drive – Refer to

Software Tools section for details on SDT

i. If problem is resolved, then re-image or replace original rSSD.

ii. If problem persists then replace suspected hardware FRU related to the problem by

following the detailed replacement procedures covered within this service manual.

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