FAQs:
Q1. Why does scanner not read the barcode exactly. When I use the scanner to
read a barcode of an item, I get a different result from the barcode itself.
Example 1.There are two separate barcodes together. It scanned the first 12 digits in
the barcode but not the last five.
Solution: Please scan the code" EAN13-5 enable extra code" on page 16.
Example 2. The scanner is set with prefix or suffix.
Solution: Please scan the code "Scanner Factory Reset" on page 5.
Example 3. Set the corresponding country or region language and keyboard.
Solution: Please scan the barcode of your desired language in the keyboard language
setting on page 13.
If that is not your case, please send us a clear picture of the barcode and the result you
get, our customer service will help you to solve the problem.
Q2. Some barcodes can not be read, why?
Answer:
A. Incomplete and unclear barcodes might not be read.
B. It is possible that the setting is off by default for some barcode types which are not
commonly used. You need to activate a specific barcode type to get it working.
Please feel free to contact our Customer Service Team for further assistance if you
don't know the exact type of barcode that you are referring to.
Q3. Is there any barcodes to remove auto-enter after every scanning?
Answer:
To remove the auto-enter, please read the code" Disable suffix" on page 14.
